Mom's new HP Pavilion Desktop: BSOD when Idle


The fundamental problem is a VGA cable is inadequate for UHD. Everything higher than 640x480 is a software patch to increase the bandwidth of the video stream beyond its designed capabilities. Even some HDMI cables cannot adequately support 4k graphics. The best solution is DPI or DVI connectors.
 

My Computer My Computer

At a glance

Windows 11 22H2 Pro (X-lite Micro 11 version)i7 13850HX (20 cores, 28 threads)32GB DDR5Intel UHD/ RTX 1000 ADA
OS
Windows 11 22H2 Pro (X-lite Micro 11 version)
Computer type
Laptop
Manufacturer/Model
Dell/ Precision 7680
CPU
i7 13850HX (20 cores, 28 threads)
Motherboard
Dell
Memory
32GB DDR5
Graphics Card(s)
Intel UHD/ RTX 1000 ADA
Sound Card
Realtek
Monitor(s) Displays
4K UHD Touchscreen
Screen Resolution
3840 x 2400
Hard Drives
Samsung 512GB system drive
WD Blue 1TB game drive
PSU
240W AC adapter, 1800W when docked
Internet Speed
1 gigabit symmetrical
Browser
Firefox, Librewolf
Antivirus
None. Manully configured so nobody except me can change any critical system files. (Don't ask how, it's probably against some rule somewhere)
So, I found a resolution: I messaged the eBay seller that I purchased the PC from, and they helped me sort out the issue. I sent all the screenshots of the BSOD's to them, and it turned out to be a problem with the system memory that I took out of my old Dell computer that was my mom's previous computer and put it in this one. I took it out and put back in the GSkill RAM chips that came with the computer, and now all seems to function as they are supposed to.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Home 64-bitAMD Ryzen 3 & 11th Gen Intel Core i5-1135G78 GB & 8 GBAMD Radeon Graphics & Integrated Intel Iris X...
    OS
    Windows 11 Home 64-bit
    Manufacturer/Model
    HP Laptop -15-ef1079nr & HP All-in-One 24-df1370 Bundle PC
    CPU
    AMD Ryzen 3 & 11th Gen Intel Core i5-1135G7
    Motherboard
    HP 8706 (FP5) & HP 87F3 (ROW)
    Memory
    8 GB & 8 GB
    Graphics Card(s)
    AMD Radeon Graphics & Integrated Intel Iris X Graphics
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    AMD Radeon Graphics Monitor & FHD Diagonal Touchscreen
    Screen Resolution
    1366x768 & 1920x1080
    Hard Drives
    SK Hynix BC511 HFM256GDJTNI-82A0A (SSD) & 512 GB PCIe® NVMe™ M.2 (SSD)
    Keyboard
    HP Slim Keyboard
    Mouse
    Logitech Wireless & HP Wireless
    Internet Speed
    500 Mbps
    Browser
    Microsoft Edge
    Antivirus
    Microsoft Defender/Windows Security & Malwarebytes

  • At a glance

    Windows 11 Home 64-bitIntel Celeron G59008 GBIntel UHD Graphics 610
    Operating System
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Slim Desktop - S01-pF1013w
    CPU
    Intel Celeron G5900
    Motherboard
    8768 A (SMVB)
    Memory
    8 GB
    Graphics card(s)
    Intel UHD Graphics 610
    Sound Card
    Intel(R) Display Audio
    Monitor(s) Displays
    HP 23es 23-inch Monitor
    Screen Resolution
    1920x1080
    Hard Drives
    1 TB 7200 rpm SATA HDD
    Keyboard
    HP 230 Wireless Keyboard
    Mouse
    HP 230 Wireless Mouse
    Internet Speed
    500 Mbps
    Browser
    Microsoft Edge
    Antivirus
    Microsoft Defender/Windows Security & Malwarebytes
jessewilliams56 said:
So, I found a resolution: I messaged the eBay seller that I purchased the PC from, and they helped me sort out the issue. I sent all the screenshots of the BSOD's to them, and it turned out to be a problem with the system memory that I took out of my old Dell computer that was my mom's previous computer and put it in this one. I took it out and put back in the GSkill RAM chips that came with the computer, and now all seems to function as they are supposed to.
Click to expand...

RAM mismatch to hardware can cause all kinds of weird issues. Glad you got it sorted and the seller knew how to correct it.
 

My Computer My Computer

At a glance

11 Pro 25H2i7-10750H16GB Samsung DDR4 3200Intel + Nvidia RTX3060 Laptop
OS
11 Pro 25H2
Computer type
Laptop
Manufacturer/Model
MSI
CPU
i7-10750H
Motherboard
MSI MS-17F5
Memory
16GB Samsung DDR4 3200
Graphics Card(s)
Intel + Nvidia RTX3060 Laptop
Sound Card
Realtek
Monitor(s) Displays
Samsung 24" Curved (HDMI)
Screen Resolution
1920x1080
Hard Drives
Sabrent Rocket Gen3 1Tb Smasung EVO 870 1TB
Antivirus
Bitdefender
jessewilliams56 said:
So, I found a resolution: I messaged the eBay seller that I purchased the PC from, and they helped me sort out the issue. I sent all the screenshots of the BSOD's to them, and it turned out to be a problem with the system memory that I took out of my old Dell computer that was my mom's previous computer and put it in this one. I took it out and put back in the GSkill RAM chips that came with the computer, and now all seems to function as they are supposed to.
Click to expand...
Bad RAM only added another layer of problems with your system. Probably should've mentioned that in the original post. Glad you fixed it though.
 

My Computer My Computer

At a glance

Windows 11 22H2 Pro (X-lite Micro 11 version)i7 13850HX (20 cores, 28 threads)32GB DDR5Intel UHD/ RTX 1000 ADA
OS
Windows 11 22H2 Pro (X-lite Micro 11 version)
Computer type
Laptop
Manufacturer/Model
Dell/ Precision 7680
CPU
i7 13850HX (20 cores, 28 threads)
Motherboard
Dell
Memory
32GB DDR5
Graphics Card(s)
Intel UHD/ RTX 1000 ADA
Sound Card
Realtek
Monitor(s) Displays
4K UHD Touchscreen
Screen Resolution
3840 x 2400
Hard Drives
Samsung 512GB system drive
WD Blue 1TB game drive
PSU
240W AC adapter, 1800W when docked
Internet Speed
1 gigabit symmetrical
Browser
Firefox, Librewolf
Antivirus
None. Manully configured so nobody except me can change any critical system files. (Don't ask how, it's probably against some rule somewhere)
Please update the progress with post #3 steps #5, #8, and #9.
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
@jessewilliams56 Please mark as solved if your #22 post has permanently fixed the issue. Thank you.
 

My Computer My Computer

At a glance

11 Pro 25H2i7-10750H16GB Samsung DDR4 3200Intel + Nvidia RTX3060 Laptop
OS
11 Pro 25H2
Computer type
Laptop
Manufacturer/Model
MSI
CPU
i7-10750H
Motherboard
MSI MS-17F5
Memory
16GB Samsung DDR4 3200
Graphics Card(s)
Intel + Nvidia RTX3060 Laptop
Sound Card
Realtek
Monitor(s) Displays
Samsung 24" Curved (HDMI)
Screen Resolution
1920x1080
Hard Drives
Sabrent Rocket Gen3 1Tb Smasung EVO 870 1TB
Antivirus
Bitdefender
In addition to post #25 see post #3 step #16.
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
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