More Win 11 sleep issues...

I know there have been a lot of posts about this but...

I have a new HP Omen 30L PC and "sleep" (modern standby) is... completely erratic. Hard to put the machine to sleep and it won't stay asleep all the time, it wakes up "partially" after a certain period, but even if it is sleeping, devices which I have set not to wake the machine do.

The machine specs are below, attached devices are a Logitech 720 Triathlon wireless mouse (unifying receiver) and a Logitech wired keyboard. I have a similar setup with a Win 8.1 machine and it does not have this problem, and a Win 10 laptop that does not have it either.

First, despite the fact that in device manager I have unchecked EVERYTHING that might be allowed to wake the machine - not just keyboards and mice, I went through the entire list, expanded each and every item, and if it had a power management tab, I unchecked everything on that tab. Despite the above, if I wiggle the mouse or hit the spacebar, the machine wakes up. If I turn the mouse off with the switch on it (wireless) and put the machine to sleep by pressing the power button, then is the only time the mouse will not wake up the computer. The keyboard (wired) still does though.

However, the most annoying is that even if the mouse is off and I do not touch the keyboard, the machine will wake up partially after maybe a half hour sleep time. I can see this because the front panel light has stopped blinking and is on continuously; the monitors are still black but if I touch the keyboard they come up instantly - indicating that the display was off, but the machine was not sleeping anymore. Event viewer tells me precisely at what time that the machine "Resume(d) from Connected Standby". As an aside there are all sorts of warning and some error messages every time I look in Event Viewer. Many of warnings are "A corrected hardware error has occurred."; the errors are Application Error or Application Hang.

I have the power plan wake timers disabled and PCI express link state power management set to off.

Powercfg reports:

C:\WINDOWS\system32>powercfg /requests
DISPLAY:
None.

SYSTEM:
None.

AWAYMODE:
None.

EXECUTION:
None.

PERFBOOST:
None.

ACTIVELOCKSCREEN:
None.

I looked at a lot of posts here and there and there are all sorts of things suggested but many of the threads end up with the things not being fixed. Don't even know where else to start investigating...

Execute powercfg /lastwake command to identify the event or device that is responsible for the last waking process. Once the results are shown, check the “Instance Path:” to see where it originated from (the USB or PCI port for instance) and look under “Type:” for the nature of the cause, typically a device or a wake timer.

Execute powercfg /devicedisablewake “Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)” command to disable wake for the device.

If above command wont work, head into your device manager by holding down the Windows-key + R and enter “devmgmt.msc”. In the device manager, search for the the device in question, right-click it and select “Properties”. Then simply switch to the “Power Management” tab and uncheck the box for “Allow this device to wake the computer”.

In keeping things simple sleep issues can develop from all sorts of things from software to hardware to peripherals, so, it's a tedious task of tracking them down. That said, one of the most common things for sleep issues is drivers, particularly video card drives. The other being media streaming use - How to Enable / Disable DLNA server on your Windows 10/11

With that, try updating your GPU drivers and go from there. Also check media streaming is off of not needed.

FreeBooter said:

Execute powercfg /lastwake command to identify the event or device that is responsible for the last waking process.

Click to expand...

I will try that when I get a chance. Unfortunately, not this time... I deliberately put the computer to sleep and left it for a couple of hours and when I came back it had not woken up.... Instead it had shut down completely. This is also not the first time that has happened.

At 21:06:38: The system is entering Modern Standby (when I put the computer to sleep)
Then there are a whole series of maybe 25 or 30 warning and information messages such as
A corrected hardware error has occurred
but also
Re-enumerating a DRIPS blocking device that was previously removed when exiting low power epoch.
USB Device: VID: 0x46D PID: 0x82D REV: 0x11
and
7025 - Dump after return from D3 before cmd

And then at 21:29:17: The system is exiting Modern Standby
Reason: SetThreadExecutionState.

Then again at 21:44:24: The system is entering Modern Standby
Reason: Idle Timeout.

Then nothing... Sometime after that it crashed. The next entry after that was when I came back to the machine, noticed the idle light was not blinking anymore, it was off, so I pressed the power button.

23:49:03:
The operating system started at system time ‎2021‎-‎12‎-‎21T22:49:03.500000000Z.

So no messages for 2 hours which makes me think that at 21:44:24 it did not go into standby, it just crashed.

At 23:49:06 there is the message (critical)
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

and at 23:49:13:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xffff91072a055120, 0xfffff80280ad3090, 0xffff910730f45b60). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 78c4b2df-fef5-4117-9138-dff49f9d6b5f.

The MEMORY.DMP file that was produced is about 2Gb...

What a mess.

Dru2 said:

That said, one of the most common things for sleep issues is drivers, particularly video card drives

Click to expand...

The drivers for the NVidia 3070 are up to date - just installed them this morning (problem was happening well before the driver update so it's not that. I have worked with NVidia cards/drivers for years, they are extremely stable, I highly doubt the problem is coming from that.

Media streaming was already set to manual and is not running.

EDIT:
powercfg /lastwake always gives the same result when I check after a sleep has woken itself up incorrectly:
Wake History Count - 0

So no information there.

I had an issue that was semi-sorta like yours, with all kinds of crazy wake behavior and it drove me nuts for months, I also have (one) Logitech wired keyboard and (one) Logitech wireless mouse. Try this.

Go into control panel-power options-make sure your power plan is set to balanced. If it's not, select balanced and apply
Then on same page, next to balanced, click "change plan settings". Select "restore defaults for this plan".


In device manager under 'keyboards' Windows lists 2 devices - HID keyboard device and Logitech HID compliant keyboard. Under 'Mice and other pointing devices' it lists 2 devices -HID compliant mouse and Logitech HID compliant unifying mouse. When I unchecked 'allow this device to wake computer' on everything but Logitech HID compliant keyboard, the mouse no longer woke the computer and my computer no longer magically woke on its own.

​

glasskuter said:

I had an issue that was semi-sorta like yours, with all kinds of crazy wake behavior and it drove me nuts for months, I also have (one) Logitech wired keyboard and (one) Logitech wireless mouse. Try this.

Go into control panel-power options-make sure your power plan is set to balanced. If it's not, select balanced and apply
Then on same page, next to balanced, click "change plan settings". Select "restore defaults for this plan".


In device manager under 'keyboards' Windows lists 2 devices - HID keyboard device and Logitech HID compliant keyboard. Under 'Mice and other pointing devices' it lists 2 devices -HID compliant mouse and Logitech HID compliant unifying mouse. When I unchecked 'allow this device to wake computer' on everything but Logitech HID compliant keyboard, the mouse no longer woke the computer and my computer no longer magically woke on its own.

​

Click to expand...

I have tried with all sorts of settings for balanced, including "restore defaults" - nothng works differently. I also tried creating one of my own - same thing

I have this in my Device manager for mice and keyboards:



The second entry mentions "Logitech". However, ALL of the input devices keyboards, mice, etc. have had "wake" turned off. However, that has no effect, both the mouse and the keyboard continue to be able to wake the computer.




Then there are all these - but they are also all unchecked.

As I said, sleep issue causes are hard to track down. And what works for one or some won't work for everyone as machines are different.

As an example, I have all my Logitech set to "Allow this device to wake the computer" box checked.

chmillman said:

I have worked with NVidia cards/drivers for years, they are extremely stable, I highly doubt the problem is coming from that.

Click to expand...

Not sure why you're so defensive but I never even mentioned NVidia, didn't even mention AMD.

Dru2 said:

That said, one of the most common things for sleep issues is drivers, particularly video card drives. The other being media streaming use - How to Enable / Disable DLNA server on your Windows 10/11

Click to expand...

My point was, and no matter the vendor, GPU drivers HAVE been known to cause sleep issues. If all was (is) good there move to the next phase.

Peace

Dru2 said:

My point was, and no matter the vendor, GPU drivers HAVE been known to cause sleep issues.

Click to expand...

Not defensive at all. Simply pointing out that I have use NVidia cards for years - recommended for my CAD application - I update the drivers constantly, and I have never had a sleep problem on any other machine or OS with them up until now. I have the same driver installed on my Win 10 laptop with a different NVidia card and no problem there. I guess there's always a first time though, this is a new high-power card, so who knows. I will look into it.

You can always disable modern sleep state (S0) and enable sleep state S3 to see if it fixes your problem. Does S3 sleep work in Windows 11?

tutorial here

As far as I can tell from reading various articles, it is not always possible to disable modern sleep - that depends if the manufacturer allows it via the BIOS settings. This machine appears to not allow it. I also tried to add the network connectivity option to my power plan options as shown in this tutorial, however, it didn't work, the option did not show up.

And to go back to some of the other issues, there is still no explanation as to why the mouse and keyboard can wake the machine even though ALL of the settings for those (and pretty much everything else) in Device Manager have been unchecked.

chmillman said:

As far as I can tell from reading various articles, it is not always possible to disable modern sleep - that depends if the manufacturer allows it via the BIOS settings. This machine appears to not allow it. I also tried to add the network connectivity option to my power plan options as shown in this tutorial, however, it didn't work, the option did not show up.

And to go back to some of the other issues, there is still no explanation as to why the mouse and keyboard can wake the machine even though ALL of the settings for those (and pretty much everything else) in Device Manager have been unchecked.

Click to expand...

Yeah, if the BIOS (the UEFI, that is) overrides the setting that you can add to the Windows registry like how I described in that thread that @glasskuter linked to, then you need to contact the manufacturer and ask for an update or if they keep refusing to provide an update, then basically you are SOL, as there is no other way to circumvent this aside from (maybe) using a bootloader, rEFInd.

AFAIK switching from Connected Standby to Disconnected Standby (as explained in the tutorial) has typically no effect on problems that occur during Modern Standby "sleep" sessions. Without the aforementioned setting in my Windows registry, my laptop keeps waking up from Connected Standby for no apparent reason. It happens even if nothing is plugged into the laptop excepting only the AC power adapter and even if the internal WiFi card is disabled. Completely uninstalling Logitech G HUB software did have some kind of effect (but still didn't solve the problem) in spite of the fact I still hadn't actually plugged in any devices. I kept trying to troubleshoot Modern Standby for several months. Whoever it was that invented Modern Standby deserves to be put to sleep.

chmillman said:

This machine appears to not allow it

Click to expand...

I looked at the maintenance manual for that device and you're right. HP bios has it locked up tighter than a jug with very few user defined options. For grins and giggles, do you have a plain ol' wired mouse you can use to test with? Get the wireless mouse and its receiver out of the picture. Then see what it does using 2 wired devices.(mouse and keyboard)

I have a wired keyboard and a wireless mouse and I never have trouble with my pc going to sleep after 45 min. and then waking up when I move my mouse.

Just my 2 cents for what it's worth. I never let my gaming rig go to sleep on it's own and hibernate is always disabled on all of my systems. I decided to test how or if sleep works in Win 11. I put the machine to sleep and tried to wake it with the mouse and keyboard. Neither one did anything. Only pushing the now blinking power button on the computer woke it up. I checked in Device Manager and both were set to allow them to wake the machine. I then booted into my BIOS. It has a setting to wake through the BIOS or through the OS. It was set to BIOS and in the additional options waking from USB was disabled. I enabled that and rebooted and tried sleep again. Now the mouse or keyboard would wake the system. Powercfg reports that the only sleep state my firmware supports is S3 and the board is a new MSI B550-A pro.

As an aside, I have read in a posting by AMD themselves that with the Ryzen 5000 series of processors, you should only use the Balanced Power Plan and adjust it with the slider in Windows settings.

Dch48 said:

I never let my gaming rig go to sleep on it's own and hibernate is always disabled on all of my systems.

Click to expand...

That's a lot of energy consumption...

Dch48 said:

I decided to test how or if sleep works in Win 11. I put the machine to sleep and tried to wake it with the mouse and keyboard. Neither one did anything. Only pushing the now blinking power button on the computer woke it up. I checked in Device Manager and both were set to allow them to wake the machine.

Click to expand...

I had exactly the opposite experience - the mouse and keyboard would wake the computer even though they were set not to. Pushing the power button was the only thing that worked to make it sleep and even then it woke up randomly.

In any case, after going round and round with the HP service techs, I wiped the hard drive and reinstalled the OEM Win 10 (still the HP-supplied variety though). The machine had the same problem even under that (without installing anything else). My theory is that it is their Omen Gaming Center software/drivers that are buggy. They would not refund my money however, so it is back in the box and will get sent in tomorrow in exchange for a new machine. If that one has the same problem, only then I will get my money back. Of course, nobody is going to pay me for my time spent...

I am exactly in the same situation.
Just received 2 days old Omen 30L and symptoms are the same.
I think this is purely a driver issue. Tried many things already without success.
I'm afraid that new machine is not going to change anything.

After testing and wondering I think this is the case with HP Omen 30L desktop owners:

S0 power state (idle with network connection) means that the CPU never actually sleeps. After entering to sleep, all fans are stopped.
This means (depending on hardware configuration) that the CPU will get hot without cooling and at some point the system is forced to start cooling period.
This happens when the machine seems to be awake again (no more blinking logo), but the display remains off.
Cycling between "sleeping" and "cooling" continues depending of CPU type, ambient temperature, network traffic and running processes.
More powerful components you have in your Omen, more often cooling is necessary.

All this happens because HP has decided that S0 is all we need.
Therefore HP has added this 5 min. inactivity fixed delay "power save" feature in Omen Gaming Hub.
This setting puts RGB lights off and stops front and rear fans (if temps OK), but CPU and GPU fans remain running.
Basically this is the best solution I have found so far. Just leave windows sleep mode setting to "never".
I think it is not possible to "fix" this issue. It is built in feature and we have to live with it.

Of course many other things affect how easily the system is heating during S0 mode.
Eventually fans will start anyway.
I think HP has an opinion that this is a gaming PC, nobody cares about power saving and will disable it anyway.
Yes, many users just notice something weird and move on.

One more thing I found out was even more funny. The power cord (which came with the PC) was too loose to fit tight enough in PSU connector.
This loose connection made random lockups and awake procedures during S0 sleep and made things even more difficult to figure out what is happening.
Replaced the cord with my existing monitor cord and now it fits like it should (bravo HP).

Please correct if you have opposite ideas, this is just my conclusion to this issue generally.
There may be many other reasons (and usually is) why your PC is having trouble with S0 power settings.

mikjas said:

I think HP has an opinion that this is a gaming PC, nobody cares about power saving and

Click to expand...

So the PC lives up to its name then.

So the PC lives up to its name then.

Click to expand...

Maybe. Personally I have been using laptops so many years that I was kind of shocked how primitive these power saving features can be with a brand new desktop computer today. Initial impression was that there must be something broken.