Mouse freezes continually


There's a few interesting things there I will try, thanks. I do have a lot of USB devices but did test with them all disconnected. Likewise safe mode. The problem remained or reoccurred. The motherboard swap will be helpful.. but things are intermittent. It's come and gone several times. The last msg here I could hardly control the computer and took ages to type. At the moment it's working perfectly. So what happened? It was playing up like crazy so I changed the mouse and so far so good. But this mouse was previously a problem one - and had been swapped before. Changing ports can result in a brief improvement, but not always. Both USB2 and 3 are affected. I know it's going to fail again.. last time it took 3 days.
Reinstall windows - would hate to. Have only a Win 7 disk, the upgrades followed to 10 & 11, so how to replicate, get programs back up, activated etc,
I will try all your suggestions. The hub extender (it's powered only by it's own USB port) shouldn't be a culprit if disconnected, yes?). sfc did say it found and repaired something, but not what. That, and the other suggestions here seemed to inprove things but only up to a point. When it plays up it varies from annoying to inpossible. First indication the mouse just vanishes, then reappears somewhere else. Then it won't move and can't be controlled properly.
 

My Computer

System One

  • OS
    Windows 11 64 bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus/Home build
    CPU
    Intel Core i7 @ 4.20GHz Kaby Lake 14nm Technology
    Motherboard
    ASUSTeK COMPUTER INC. PRIME B250M-K (LGA1151)
    Memory
    16.0GB
    Graphics Card(s)
    U28E590 (3840x2160@30Hz) 2047MB NVIDIA GeForce GT 1030 (ASUStek Computer Inc)
    Sound Card
    on board
    Monitor(s) Displays
    Samsung
    Screen Resolution
    3840x2160
    Hard Drives
    7452GB Seagate ST8000VN004-3CP101 (SATA )
    111GB Corsair Force 3 SSD (SATA (SSD))
    2794GB Western Digital WDC WD30EFRX-68AX9N0 (SATA )
    931GB Samsung SSD 980 1TB (Unknown (SSD))
    1863GB AMicro AM8180 NVME SCSI Disk Device (USB (ATA)
    PSU
    Corsair RM 1000x
    Case
    3840x2160
    Cooling
    Fans
    Keyboard
    Wireless+
    Mouse
    Wired (Microsoft)
    Internet Speed
    fibre
    Browser
    Firrefox/Chrome
    Antivirus
    Defender
James1093 said:
There's a few interesting things there I will try, thanks. I do have a lot of USB devices but did test with them all disconnected. Likewise safe mode. The problem remained or reoccurred. The motherboard swap will be helpful.. but things are intermittent. It's come and gone several times. The last msg here I could hardly control the computer and took ages to type. At the moment it's working perfectly. So what happened? It was playing up like crazy so I changed the mouse and so far so good. But this mouse was previously a problem one - and had been swapped before. Changing ports can result in a brief improvement, but not always. Both USB2 and 3 are affected. I know it's going to fail again.. last time it took 3 days.
Reinstall windows - would hate to. Have only a Win 7 disk, the upgrades followed to 10 & 11, so how to replicate, get programs back up, activated etc,
I will try all your suggestions. The hub extender (it's powered only by it's own USB port) shouldn't be a culprit if disconnected, yes?). sfc did say it found and repaired something, but not what. That, and the other suggestions here seemed to inprove things but only up to a point. When it plays up it varies from annoying to inpossible. First indication the mouse just vanishes, then reappears somewhere else. Then it won't move and can't be controlled properly.
Click to expand...

have you tried the mouse on another computer
just to eliminate the mouse itself.

you can download the Windows 11 ISO from Microsoft
create a bootable USB from the ISO using Rufus

just take a note of the product key that your system is using now.
www.techrepublic.com

How to Find Your Windows 11 Product Key With 3 Easy Methods

Trying to find your Windows 11 product key? Learn how to find your Windows 11 product key with just a few simple commands.
www.techrepublic.com www.techrepublic.com

best of luck Steve ..
 

My Computers

System One System Two

  • OS
    Debian Trixie KDE Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP 24" AiO
    CPU
    Ryzen 7 5825u
    Motherboard
    HP
    Memory
    64GB DDR4 3200
    Graphics Card(s)
    Ryzen 7 5825u
    Sound Card
    RealTek
    Monitor(s) Displays
    24" HP AiO
    Screen Resolution
    1920 x 1080 @60 Hz
    Hard Drives
    1TB WD Blue SN580 M2 SSD Partitioned.
    2x 1TB USB HDD External Backup/Storage.
    PSU
    90W external power brick
    Case
    24" All in One
    Cooling
    Default Air Cooling
    Keyboard
    HP WiFi UK extended
    Mouse
    HP WiFi 3 Button
    Internet Speed
    1GB full fibre
    Browser
    Edge & Firefox
    Antivirus
    AVG Internet Security/Windows Defender
    Other Info
    Mainly Open Source Software
  • Operating System
    Ubuntu 22.04.5 LTS
    Computer type
    Laptop
    Manufacturer/Model
    Dell 13" Latitude 2017
    CPU
    i5 7200u
    Motherboard
    Dell
    Memory
    16GB DDR4
    Graphics card(s)
    Intel
    Sound Card
    Intel
    Monitor(s) Displays
    13" Dell Laptop
    Hard Drives
    250GB Crucial 2.5" SSD
    Mouse
    Generic WiFi 3 button
    Internet Speed
    WiFi only
    Browser
    Firefox
    Antivirus
    ClamAV TK
    Other Info
    Mainly Open Source Software
I haven't put the mouse in a another comp but have tries 3 different ones in this, that all played up.
I've printed out the msg from glasskutter and plan to work through that. Maybe the Linux test will prove something.
Thanks for ISO and key info... still mousing here but occasional quick disappear but so far returns and otherwise ok.
 

My Computer

System One

  • OS
    Windows 11 64 bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus/Home build
    CPU
    Intel Core i7 @ 4.20GHz Kaby Lake 14nm Technology
    Motherboard
    ASUSTeK COMPUTER INC. PRIME B250M-K (LGA1151)
    Memory
    16.0GB
    Graphics Card(s)
    U28E590 (3840x2160@30Hz) 2047MB NVIDIA GeForce GT 1030 (ASUStek Computer Inc)
    Sound Card
    on board
    Monitor(s) Displays
    Samsung
    Screen Resolution
    3840x2160
    Hard Drives
    7452GB Seagate ST8000VN004-3CP101 (SATA )
    111GB Corsair Force 3 SSD (SATA (SSD))
    2794GB Western Digital WDC WD30EFRX-68AX9N0 (SATA )
    931GB Samsung SSD 980 1TB (Unknown (SSD))
    1863GB AMicro AM8180 NVME SCSI Disk Device (USB (ATA)
    PSU
    Corsair RM 1000x
    Case
    3840x2160
    Cooling
    Fans
    Keyboard
    Wireless+
    Mouse
    Wired (Microsoft)
    Internet Speed
    fibre
    Browser
    Firrefox/Chrome
    Antivirus
    Defender
Have now explored more avenues but still looking for a solution.

When it gets really bad (and it varies a lot) if I physically change the mouse for another one it may temporarily 'come right". But always - evebtually - plays up again. Things I've tried :

Removed all peripherals, USB devices including on board card reader and keyboard dongle.
Removed all drives except boot SSD
Tried both normal & safe modes.

Have updated all kinds of drivers any anything else suggested by chatGPT. Turned off various "allow Windows to control power etc.

No improvement.

Have run the dism corruption test suggested by glasskuter. And sfc /scannow. No issues were reported.

Have also swapped in another (same model) motherboard and tried both win 10 and win 11. Mouse played up in all cases.

Still to do the Linux test, but I have a question. When glasskuter says to perform a 'clean boot' is that a boot that doesn't run any software? How is that done please?
 

My Computer

System One

  • OS
    Windows 11 64 bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus/Home build
    CPU
    Intel Core i7 @ 4.20GHz Kaby Lake 14nm Technology
    Motherboard
    ASUSTeK COMPUTER INC. PRIME B250M-K (LGA1151)
    Memory
    16.0GB
    Graphics Card(s)
    U28E590 (3840x2160@30Hz) 2047MB NVIDIA GeForce GT 1030 (ASUStek Computer Inc)
    Sound Card
    on board
    Monitor(s) Displays
    Samsung
    Screen Resolution
    3840x2160
    Hard Drives
    7452GB Seagate ST8000VN004-3CP101 (SATA )
    111GB Corsair Force 3 SSD (SATA (SSD))
    2794GB Western Digital WDC WD30EFRX-68AX9N0 (SATA )
    931GB Samsung SSD 980 1TB (Unknown (SSD))
    1863GB AMicro AM8180 NVME SCSI Disk Device (USB (ATA)
    PSU
    Corsair RM 1000x
    Case
    3840x2160
    Cooling
    Fans
    Keyboard
    Wireless+
    Mouse
    Wired (Microsoft)
    Internet Speed
    fibre
    Browser
    Firrefox/Chrome
    Antivirus
    Defender
this maybe of help
www.elevenforum.com

Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts

This tutorial will show you how to perform a clean boot to start Windows 10 or Windows 11 using a minimal set of drivers and startup programs for troubleshooting application conflicts. Troubleshooting Windows can be a complex process due to the many different drivers, settings, and programs...
www.elevenforum.com www.elevenforum.com

best of luck Steve ..
 

My Computers

System One System Two

  • OS
    Debian Trixie KDE Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP 24" AiO
    CPU
    Ryzen 7 5825u
    Motherboard
    HP
    Memory
    64GB DDR4 3200
    Graphics Card(s)
    Ryzen 7 5825u
    Sound Card
    RealTek
    Monitor(s) Displays
    24" HP AiO
    Screen Resolution
    1920 x 1080 @60 Hz
    Hard Drives
    1TB WD Blue SN580 M2 SSD Partitioned.
    2x 1TB USB HDD External Backup/Storage.
    PSU
    90W external power brick
    Case
    24" All in One
    Cooling
    Default Air Cooling
    Keyboard
    HP WiFi UK extended
    Mouse
    HP WiFi 3 Button
    Internet Speed
    1GB full fibre
    Browser
    Edge & Firefox
    Antivirus
    AVG Internet Security/Windows Defender
    Other Info
    Mainly Open Source Software
  • Operating System
    Ubuntu 22.04.5 LTS
    Computer type
    Laptop
    Manufacturer/Model
    Dell 13" Latitude 2017
    CPU
    i5 7200u
    Motherboard
    Dell
    Memory
    16GB DDR4
    Graphics card(s)
    Intel
    Sound Card
    Intel
    Monitor(s) Displays
    13" Dell Laptop
    Hard Drives
    250GB Crucial 2.5" SSD
    Mouse
    Generic WiFi 3 button
    Internet Speed
    WiFi only
    Browser
    Firefox
    Antivirus
    ClamAV TK
    Other Info
    Mainly Open Source Software
James1093 said:
Have now explored more avenues but still looking for a solution.

When it gets really bad (and it varies a lot) if I physically change the mouse for another one it may temporarily 'come right". But always - evebtually - plays up again. Things I've tried :

Removed all peripherals, USB devices including on board card reader and keyboard dongle.
Removed all drives except boot SSD
Tried both normal & safe modes.

Have updated all kinds of drivers any anything else suggested by chatGPT. Turned off various "allow Windows to control power etc.

No improvement.

Have run the dism corruption test suggested by glasskuter. And sfc /scannow. No issues were reported.

Have also swapped in another (same model) motherboard and tried both win 10 and win 11. Mouse played up in all cases.

Still to do the Linux test, but I have a question. When glasskuter says to perform a 'clean boot' is that a boot that doesn't run any software? How is that done please?
Click to expand...
have all the meecez you tried all wireless? if this is a wireless problem, try wired and make sure you remove the dongle.
 

My Computer

System One

  • OS
    Win11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Mine 1.5
    CPU
    7800X3D
    Motherboard
    ASUS B650 Tuf with wifi.
    Memory
    32gb G.Skill
    Graphics Card(s)
    4070 Ti Super
    Monitor(s) Displays
    1x Nixeus NX_EDG27, 2x Dell S2440L (16:9)
    Screen Resolution
    1440p
    Hard Drives
    C:\NVME (500GB), D:\Seagate (2TB), E:\ & F:\ SSD 990EVO (1TB)
    PSU
    Corsair HX1000i
    Case
    Phanteks Enthoo Primo w/10 140mm SP Fans
    Cooling
    Artic TF2 420
    Keyboard
    Corsair 1000
    Mouse
    Steel Series Prime Wireless
    Internet Speed
    20 MB/s
    Browser
    Firefox 64
    Antivirus
    not telling!
    Other Info
    https://i.imgur.com/aoz3vWY.jpg?2
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