hp laptop reset

i have this hp laptop and when using firefox it would crash about every 5 minutes with a tab crash. i have 3 other laptops running firefox and they never crash. so i uninstalled firefox and re=installed it and it still did the same thing. so i went into the bios and did a security reset and now the thing wants some kind of code, i tried every setting in security to try and get past that and it fails every time. so it wants a bit locker code. can i just find one online or is that code specific to this machine and if so just how can i get past that code.

Are you actually running Windows 10 referenced in your system specs or are you on Windows 11? Is this Home or Pro and do you sign into your computer with a Microsoft account or local account?

the pc properties say win11 pro whe i did the install i used the win10 esd and installed win10 and let the pc tell me whenit was ready for win11. and when i installed wiin10 i decline as much as possible for not wanting all there noses in my business. but i have all my pcs set up the same way, if that helps you out.

when i start it up it wants the bitlocker recovery key and a big field to input that. if there generic key? my guess is not so how do i get past that?

Are you signing into the computer with a Microsoft account (aka an email)? If yes, from another device, follow the instructions here Find your BitLocker recovery key | Microsoft Support