MSI laptop keeps crashing

My wife newer laptop she got 5 months keeps on blue screening about every week. I have done drivers and bios update. Just crashed again. I checked event viewer and saw this. Wondering if that could be causing the crashing issue. Not sure where to go for T/S.

Windows cannot load the extensible counter DLL "C:\Windows\system32\sysmain.dll" (Win32 error code The specified module could not be found.)

The description for Event ID 4096 from source VBScriptDeprecationAlert cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.If the event originated on another computer, the display information had to be saved with the event.The following information was included with the event: VBScript is scheduled for deprecation. Our telemetry indicates that your system is currently utilizing VBScript.We strongly recommend identifying and migrating away from any VBScript dependencies at the earliest.The following process has been detected as using VBScript. The associated process tree and call stack are provided below to assist in identifying the scenario in which VBScript was invoked.ProcessName = "cscript.exe"ProcessTree = "cscript.exe;MSI.CentralServer.exe;MSI_Central_Service.exe;services.exe;wininit.exe"CallStack = "vbscript.dll+0x3BAC3;vbscript.dll+0x3ADBC;vbscript.dll+0x1F228;cscript.exe+0x487D;cscript.exe+0x63E5;cscript.exe+0x568A;cscript.exe+0x50AB;cscript.exe+0x4E28;KERNEL32.dll+0x15D49;ntdll.dll+0x6D83B;ntdll.dll+0x6D7C1"ProcessTreeEnhanced = "cscript.exe(""cscript.exe" //Nologo <path>\slmgr.vbs /dli");MSI.CentralServer.exe("<path>\Program Files <path>\MSI <path>\MSI.CentralServer.exe"");MSI_Central_Service.exe("<path>\Program Files <path>\MSI <path>\MSI_Central_Service.exe"");services.exe;wininit.exe"The message resource is present but the message was not found in the message table

Update your MSI Apps. Something like the old Dragon Center has been replaced by MSI Center.

Helmut said:

Update your MSI Apps. Something like the old Dragon Center has been replaced by MSI Center.

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It has the newer MSI app. I have checked for any updates through the MSI center and it shows everything is updated.

Masternewb said:

It has the newer MSI app. I have checked for any updates through the MSI center and it shows everything is updated.

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My other PC is a 2 year old MSI Modern 14 C12-M laptop. I can assure you, that the list of drivers shown in MSI Center for my own laptop for example, are frequently, not up to date.

I use Intel's Driver Support and Update Assistant to check the Intel based drivers are up to date and they have been known to change frequently. Graphics drivers, WiFi, Bluetooth, all have been updated several times.

I also (probably to the horror of some reading!) use CCleaner, a paid for version that keeps all of my drivers up to date. Before anyone says that there's no need to update drivers if the old ones aren't giving problems, well that's a choice I choose to make. I don't get any problems at all using CCleaner and I don't have any driver issues with either of my PC's.

Shambles Bank said:

My other PC is a 2 year old MSI Modern 14 C12-M laptop. I can assure you, that the list of drivers shown in MSI Center for my own laptop for example, are frequently, not up to date.

I use Intel's Driver Support and Update Assistant to check the Intel based drivers are up to date and they have been known to change frequently. Graphics drivers, WiFi, Bluetooth, all have been updated several times.

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Big amen to this with my MSI laptop also.