New laptop -- issues (defender and stalls)


jaree1961

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Also, what is WAVESMaxxAudioService?

Mel
Waves MaxxAudio application is an audio suite that apparently enhances the audio performance of the system (it comes in Dell PCs I guess). you can disable it from starting within Windows from the task manager. It is safe to do so and if you notice any unwanted effects in the sound of your pc, you can just re enable it easily.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 Build-10.0.22000.978
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Intel S1200 Core i3 10105
    Motherboard
    Gigabyte S1200 MicroATX B560M DS3H DDR4
    Memory
    16.0 GB
    Graphics Card(s)
    MSI GT710 2GB PCIe Video Card
    Sound Card
    Realtek® Audio CODEC
    Monitor(s) Displays
    Dual Acer 24in
    Screen Resolution
    1920 x 1080
    Hard Drives
    500GB Crucial P1 M.2 PCIe SSD
    PSU
    500W
    Case
    Thermaltake ATX Versa H21 Case
    Cooling
    Internal fans by (3)
    Keyboard
    Microsoft Wireless Keyboard 850
    Mouse
    Microsoft Wireless mouse
    Internet Speed
    50Mbps / 20Mbps
    Browser
    Chrome
    Antivirus
    Defender, Malwarebyte
  • Operating System
    Windows 11 Pro 21H2 Build-22000.978
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built Test-PC
    CPU
    Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz
    Motherboard
    ASUS S1150 MicroATX B85M-E
    Memory
    12.0 GB
    Graphics card(s)
    Integrated Video Card
    Sound Card
    Integrated Sound Card
    Monitor(s) Displays
    Chimei 22"
    Screen Resolution
    1680 x 1050
    Hard Drives
    120GB WD 2.5" Green SATA 6Gb/s SSD
    1TB WD 3.5" 7200rpm SATA 6Gb/s Caviar Blue
    PSU
    400W
    Case
    Cougar MicroATX MG100 Case Black
    Cooling
    Deepcool 120mm Case Fan
    Mouse
    Logitech Wireless mouse
    Keyboard
    Logitech Wireless keyboard
    Internet Speed
    50Mbps / 20Mbps
    Browser
    Chrome
    Antivirus
    Defender
    Other Info
    Only running Win 11 on this PC for test purposes

glasskuter

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Waves MaxxAudio is part of a software package that optimizes audio performance

You indicated you did not update all your drivers. It's my opinion it's in your best interest to do so. Many were marked urgent. Others are security updates.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 22621.382
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

compiler

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Glass:
Thanks for the advice. When I put in my service tag, only 7 came up. The only urgent one was the wi-fi one and in retrospect it certainly was. Dell advised only doing that one plus the BIOS Firmware one. I am an old guy (will be 76 in 2 months). I know enough to be dangerous, I guess. I actually subscribed to the adage of don't upgrade drivers/bios, sans problems. I finally ran into problems! Is that adage now outdated?

I have to backtrack on one solution. The right click defender scan issue remains. It works when I do it (it should be mentioned that a reboot is necessary) but hours later, it reverts. Any ideas? I suspect it might pertain to permissions?

Mel
 

My Computer

System One

  • OS
    W11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 15 5510
    CPU
    i5-11320H
    Memory
    8 gb
    Graphics Card(s)
    Intel® Iris® Xe Graphics
    Screen Resolution
    1920X1080
    Hard Drives
    256 gb SSD
    Browser
    Edge/Chrome
    Antivirus
    Defender

Spartan

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Glass:
Thanks for the advice. When I put in my service tag, only 7 came up. The only urgent one was the wi-fi one and in retrospect it certainly was. Dell advised only doing that one plus the BIOS Firmware one. I am an old guy (will be 76 in 2 months). I know enough to be dangerous, I guess. I actually subscribed to the adage of don't upgrade drivers/bios, sans problems. I finally ran into problems! Is that adage now outdated?

I have to backtrack on one solution. The right click defender scan issue remains. It works when I do it (it should be mentioned that a reboot is necessary) but hours later, it reverts. Any ideas? I suspect it might pertain to permissions?

Mel
Make sure you unisntall Dell SupportAssist. It keeps running in the background trying to magically fix things and also runs it registry cleaner which often times does more harm than good in my experience if not completely destroy the OS. Just google this and see the horror stories about Dell SupportAssist.

Also, make sure your disk is not encrypted, see this topic:

Is there a way to prevent Windows from activating BitLocker automatically?

 

My Computers

System One System Two

  • OS
    Windows 11 Education
    Computer type
    Laptop
    Manufacturer/Model
    Alienware m15 R7
    CPU
    AMD Ryzen 9 6900HX
    Memory
    64 GB 4800 MHz DDR5 RAM
    Graphics Card(s)
    GeForce RTX 3080 Ti 16 GB GDDR6
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    15.6" QHD 240Hz 2ms 400-Nit Screen + Alienware 38 Curved Gaming Monitor AW3821DW
    Screen Resolution
    WQHD (3440 x 1440)
    Hard Drives
    Western Digital PC SN810 1TB SSD + Toshiba Kioxia KXG70PN84T094TB 4TB SSD
    PSU
    240W AC Power Adapter (supports 100-240V)
    Cooling
    Noctua NT-H2 + Fujipoly Extreme Thermal Pads
    Keyboard
    Alienware Low-Profile RGB Mechanical Gaming Keyboard AW510K
    Mouse
    Logitech MX Anywhere 3
    Internet Speed
    1 GBPS Down / 300 MBPS Up
    Browser
    Google Chrome
    Antivirus
    Windows Defender
  • Operating System
    Windows 11 Education
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 13 9310
    CPU
    i7-1185G7
    Motherboard
    Intel Tiger Lake-UP3 IMC Chipset
    Memory
    32 GB 4267MHz Quad LPDDR4 SDRAM
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    13.4" OLED 3.5K 400-Nit Screen + Alienware 38 Curved Gaming Monitor AW3821DW
    Screen Resolution
    WQHD (3440 x 1440)
    Hard Drives
    Samsung PM9A1 2TB SSD
    PSU
    230W AC Power Adapter (supports 100-240V)
    Cooling
    Noctua NT-H1 + Fujipoly Extreme Thermal Pads
    Mouse
    Logitech MX Anywhere 3
    Keyboard
    Alienware Low-Profile RGB Mechanical Gaming Keyboard AW510K
    Internet Speed
    1 GBPS Down / 300 MBPS Up
    Browser
    Google Chrome
    Antivirus
    Windows Defender

compiler

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As I posted in the bitlocker thread:
>>>>>>>>>>>>>>>>>>>>>>>>>
WOW... and HOLY EXCREMENT!! i JUST GOT my new DELL Inspiron. I had NO IDEA WHATSOEVER.I typed ENCRYPTION in the search box. It took me there and it was indeed turned on. I turned it off. It took 10 minutes to decrypt. I hope that's it

Mel
 

My Computer

System One

  • OS
    W11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 15 5510
    CPU
    i5-11320H
    Memory
    8 gb
    Graphics Card(s)
    Intel® Iris® Xe Graphics
    Screen Resolution
    1920X1080
    Hard Drives
    256 gb SSD
    Browser
    Edge/Chrome
    Antivirus
    Defender

glasskuter

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Windows 11 Pro 22H2 22621.382
In the past I went to Dell site and manually updated my drivers, but with this new PC I manually run Dell Command/Update to give me the drivers I need. As for as Support Assist, I set its setting to NOT run automatically. I use Support Assist only to test my hardware if and when I want it to and not for all those other tests and optimizers it includes.
I manually run Dell Command/Update every month so I can choose whether or not I want a driver updated. It's anyone's choice if they want to run old drivers, but I disagree with that policy . Personally, If they come from Dell, I update them regularly. I also have driver updates from Windows update turned off in group policy so that I run solely on Dell's drivers.
Is that adage now outdated?
In my opinion, yes it is. Computers are getting more complex all the time. Drivers are now being updated more often than ever to address any security flaws that are found. The same thing for bios. My PC had 3 bios updates in one month all addressing security issues.
One has to decide their own mindset and do what they gotta do. I look at it this way. I bought a state of the art system. I want to keep it running at its peak. Can a driver update cause me problems?. Sure it can. But so can an outdated driver.
I also run with bitlocker and secure boot off.
.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 22621.382
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

compiler

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ok==turned bitlocker off. SSD decrypted. Is this going to start up again. Anyway, I uninstalled Dell Support Assist.
As I make a lot of changes, I'm doing more frequent Reflect B/Us.

I'm trying the right click again/ Let's see what happens.

Mel
 

My Computer

System One

  • OS
    W11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 15 5510
    CPU
    i5-11320H
    Memory
    8 gb
    Graphics Card(s)
    Intel® Iris® Xe Graphics
    Screen Resolution
    1920X1080
    Hard Drives
    256 gb SSD
    Browser
    Edge/Chrome
    Antivirus
    Defender

Winuser

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and also runs it registry cleaner
Dell actually thinks that's a good idea? Running a Reg cleaner without knowing what is ok to delete can be very dangerous. On the rare occasions that I do run a Reg cleaner I only delete entries for programs that I know for sure that I uninstalled.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Dev
    Computer type
    Laptop
    Manufacturer/Model
    HP Envy x360 15-ds1083cl
    CPU
    AMD Ryzen 7 4700U 2.0GHZ
    Memory
    16 MB DDR 4-2666
    Graphics card(s)
    AMD Radeon
    Monitor(s) Displays
    15.6"
    Screen Resolution
    1920x1080
    Hard Drives
    PCIe NVMe M.2 512GB
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    ESET Internet Security

Spartan

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Dell actually thinks that's a good idea? Running a Reg cleaner without knowing what is ok to delete can be very dangerous. On the rare occasions that I do run a Reg cleaner I only delete entries for programs that I know for sure that I uninstalled.
exactly. At the time when I did actually trust it that it will magically keep my laptop in top-notch shape. I used to use VIPRE AntiVirus Plus. I remember after installing all my apps in a few days I would start getting errors or erratic system behavior so I would think ok, OCD check.... time to format... Before formatting, I have to uninstall the apps which have a license to ensure they would activate properly. VIPRE didn't show up in the Programs and Features app list so I thought it was a bug. Only later after I discovered the shenanigans of using Dell SupportAssist did I realize it was behind this! It was deleting registry entries silently as part of its tuneup background service and in turn, deleting the entry for uninstalling VIPRE and God knows what else it thinks is good to delete. No choices given to the user, no confirmation, NADA just WIPE the registry because it will make your computer faster...NOT!

See: dell support assist deleting registry entries - Google Search
 

My Computers

System One System Two

  • OS
    Windows 11 Education
    Computer type
    Laptop
    Manufacturer/Model
    Alienware m15 R7
    CPU
    AMD Ryzen 9 6900HX
    Memory
    64 GB 4800 MHz DDR5 RAM
    Graphics Card(s)
    GeForce RTX 3080 Ti 16 GB GDDR6
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    15.6" QHD 240Hz 2ms 400-Nit Screen + Alienware 38 Curved Gaming Monitor AW3821DW
    Screen Resolution
    WQHD (3440 x 1440)
    Hard Drives
    Western Digital PC SN810 1TB SSD + Toshiba Kioxia KXG70PN84T094TB 4TB SSD
    PSU
    240W AC Power Adapter (supports 100-240V)
    Cooling
    Noctua NT-H2 + Fujipoly Extreme Thermal Pads
    Keyboard
    Alienware Low-Profile RGB Mechanical Gaming Keyboard AW510K
    Mouse
    Logitech MX Anywhere 3
    Internet Speed
    1 GBPS Down / 300 MBPS Up
    Browser
    Google Chrome
    Antivirus
    Windows Defender
  • Operating System
    Windows 11 Education
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 13 9310
    CPU
    i7-1185G7
    Motherboard
    Intel Tiger Lake-UP3 IMC Chipset
    Memory
    32 GB 4267MHz Quad LPDDR4 SDRAM
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    13.4" OLED 3.5K 400-Nit Screen + Alienware 38 Curved Gaming Monitor AW3821DW
    Screen Resolution
    WQHD (3440 x 1440)
    Hard Drives
    Samsung PM9A1 2TB SSD
    PSU
    230W AC Power Adapter (supports 100-240V)
    Cooling
    Noctua NT-H1 + Fujipoly Extreme Thermal Pads
    Mouse
    Logitech MX Anywhere 3
    Keyboard
    Alienware Low-Profile RGB Mechanical Gaming Keyboard AW510K
    Internet Speed
    1 GBPS Down / 300 MBPS Up
    Browser
    Google Chrome
    Antivirus
    Windows Defender

glasskuter

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Windows 11 Pro 22H2 22621.382
Make sure you unisntall Dell SupportAssist. It keeps running in the background trying to magically fix things and also runs it registry cleaner which often times does more harm than good in my experience if not completely destroy the OS. Just google this and see the horror stories about Dell SupportAssist.
It only runs in the background if you have it optioned to run in the background. There's an option within the app to disable autostart. There are a number of tools in Support Assistant. One does not have to run them. The hardware tests are all I've ever used and they are on demand. That's all I use it for. I use Dell Command/Update in the same way. If you don't want something autostarting and don't know how to turn it off, Autoruns is your friend, as is disabling the service.. If you ever have to deal with Dell on a problem, you'll have to reinstall SupportAssist.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 22621.382
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

compiler

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Thread Starter
Local time
10:52 PM
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53
OS
W11
Sigh... right click Defender scan option is once again gone.

I still have these in my Control Panel program list:


Mobile connect driver



dell support/assist os recovery plugin for dell...



dell support/assist remediation



dell update for w10

Opinions (stay or go)

Mel
 

My Computer

System One

  • OS
    W11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 15 5510
    CPU
    i5-11320H
    Memory
    8 gb
    Graphics Card(s)
    Intel® Iris® Xe Graphics
    Screen Resolution
    1920X1080
    Hard Drives
    256 gb SSD
    Browser
    Edge/Chrome
    Antivirus
    Defender

compiler

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Thread Starter
Local time
10:52 PM
Posts
53
OS
W11
PROBLEM SOLVED!!! On all my computers I use the cheapie (as in FREE) version of Malwarebytes. Before I do a W10 update I b/u my computer. Before that I scan with Defender and then with Malwarebytes.
I've continued that practice here. But I forgot that Malwarebytes has a 14-day free premium trial before reverting to the free version.
So, it was doing its thing, acting as my A-V program. Which means Defender was merely...inactive. That's why no such context menu. I disabled the premium trial in the Malwarebytes setting... and the Defender scan option reappeared. There may never have been a problem in the first place

Mel
 

My Computer

System One

  • OS
    W11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 15 5510
    CPU
    i5-11320H
    Memory
    8 gb
    Graphics Card(s)
    Intel® Iris® Xe Graphics
    Screen Resolution
    1920X1080
    Hard Drives
    256 gb SSD
    Browser
    Edge/Chrome
    Antivirus
    Defender

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