New Laptop with no Audio Control Panel available.


Mooly

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W11 Pro x64 22H2
Although I have basic audio available there is nothing in control panel beyond the 'Sounds' button. I was expecting to see either Dell Audio or Realtek or something along those lines. Typing (searching the PC) for anything Dell Audio/Realtek etc brings nothing up.

All I seem to have appear be default Windows options for audio.

Device Manager does show that a Realtek Driver is in use but perhaps that is a default one and I also notice that 'Programs and Features' has no Realtek application showing.

Screenshot 2022-06-06 111135.png

If I look c:\dell drivers I can see an Audio folder and if I drill down far enough there appears to be a Realtek Driver/Application.

Is it possible this needs running to install it and if so why would that not have been done. This is all new out of the box.


Screenshot 2022-06-06 111320.png

Screenshot 2022-06-06 111532.png
 

My Computer

System One

  • OS
    W11 Pro x64 22H2
    Computer type
    Laptop
    Manufacturer/Model
    Dell 7760 Mobile Precision 17"
    CPU
    Intel i5
    Motherboard
    Unknown
    Memory
    8Gb
    Graphics Card(s)
    Intel HD Graphics
    Sound Card
    Realtek
    Monitor(s) Displays
    Internal
    Hard Drives
    2 x 256Gb SSD
    PSU
    Dell 240 watt
    Mouse
    Dell Premier Bluetooth
    Internet Speed
    50Mbps
    Browser
    Edge
    Antivirus
    Default Microsoft Security

Bree

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Windows 11 Home
.....there is nothing in control panel beyond the 'Sounds' button.
Your first port of call these days should be the Settings app rather than Control Panel, but old habit die hard.

The Control Panel is getting smaller as more and more options are being migrated to the Settings app. Look in Settings > System > Sound for controls such as the Volume Mixer. For each setting the > to the right indicates you will be taken to another page in the Settings app when you click on it. The box with a 'link away' arrow in it, such as the one to the right of 'More sound settings' indicates that it will open a control panel applet outside Settings, in this case the one for Sounds.

1654515639519.png

1654516112806.png


If I look c:\dell drivers I can see an Audio folder and if I drill down far enough there appears to be a Realtek Driver/Application.

The app you see there is Setup.exe, all this would do is install the Realtek drivers (which you have said are already installed). You can also find that the Realtek drivers may get updated through Windows Update.

1654516310794.png
 

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3 A315-23
    CPU
    AMD Athlon Silver 3050U
    Memory
    8GB
    Graphics Card(s)
    Radeon Graphics
    Monitor(s) Displays
    laptop screen
    Screen Resolution
    1366x768 native resolution, up to 2560x1440 with Radeon Virtual Super Resolution
    Hard Drives
    1TB Samsung EVO 870 SSD
    Browser
    Edge, Firefox
    Antivirus
    Defender
    Other Info
    fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October. Windows Update offered the 22H2 Feature Update on 20th September 2022.

    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, Windows 11 Pro.

    My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 4GB RAM, 128GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro 22H2 RTM as a native boot vhdx.
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Lattitude E4310
    CPU
    i5 M 520
    Motherboard
    0T6M8G
    Memory
    4GB
    Screen Resolution
    1366x768
    Hard Drives
    500GB HDD
    Browser
    Firefox, Edge
    Antivirus
    Defender
    Other Info
    unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround. In-place upgrade to 22H2 using ISO and a workaround.

    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, Windows 11 Pro.

    My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 4GB RAM, 128GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro 22H2 RTM as a native boot vhdx.

Mooly

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W11 Pro x64 22H2
Thanks Bree, those images are much appreciated.

So my 'Sound' Window looks identical to yours, same for 'Volume Mixer'. I have Realtek (R) just as in yours.

I have a couple of Realtek updates showing.

Screenshot 2022-06-06 143939.png

On my 10 year old Dell when I have clean installed Windows and added the Realtek Driver I have a Dell audio control panel available. It has settings to enhance audio for example (like a 'loudness' feature to boost bass and treble) and lots of other settings for audio. I was expecting to see something similar here tbh.

So would you say what I see here looks correct?
 

My Computer

System One

  • OS
    W11 Pro x64 22H2
    Computer type
    Laptop
    Manufacturer/Model
    Dell 7760 Mobile Precision 17"
    CPU
    Intel i5
    Motherboard
    Unknown
    Memory
    8Gb
    Graphics Card(s)
    Intel HD Graphics
    Sound Card
    Realtek
    Monitor(s) Displays
    Internal
    Hard Drives
    2 x 256Gb SSD
    PSU
    Dell 240 watt
    Mouse
    Dell Premier Bluetooth
    Internet Speed
    50Mbps
    Browser
    Edge
    Antivirus
    Default Microsoft Security

Fabler2

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Win 11 Pro & Dev.
Is there nothing showing in the all apps list such as DTS: or B&O for example?
 

My Computers

System One System Two

  • OS
    Win 11 Pro & Dev.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
    CPU
    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
    Motherboard
    ASUSTeK COMPUTER INC. X509DA (FP5)
    Memory
    12GB
    Graphics Card(s)
    RX Vega 10 Graphics
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    INTEL SSD 660p 512GB NVMe
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    16 GB (2 x 8 GB) DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    1.024 TB SSD M.2 2280 - Samsung
    PSU
    180 Watt, 19.5 V
    Mouse
    Logitech
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender

Mooly

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163
OS
W11 Pro x64 22H2
Nope, nothing at like that... but you have given me an idea....

I've just plugged headphones in to see if that triggers anything and it has. Something called Dell Optimizer which has an Audio tab on it. This looks more like it. On my old laptop the driver I think was a Dell tweaked and personalized one adding the sort of things I'm seeing here.

So this could be what I've been looking for, its hiding under a totally different sort of label.


Screenshot 2022-06-06 145924.png

Screenshot 2022-06-06 150423.png
 

My Computer

System One

  • OS
    W11 Pro x64 22H2
    Computer type
    Laptop
    Manufacturer/Model
    Dell 7760 Mobile Precision 17"
    CPU
    Intel i5
    Motherboard
    Unknown
    Memory
    8Gb
    Graphics Card(s)
    Intel HD Graphics
    Sound Card
    Realtek
    Monitor(s) Displays
    Internal
    Hard Drives
    2 x 256Gb SSD
    PSU
    Dell 240 watt
    Mouse
    Dell Premier Bluetooth
    Internet Speed
    50Mbps
    Browser
    Edge
    Antivirus
    Default Microsoft Security

Bree

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6,264
Location
S/E England, UK
OS
Windows 11 Home
On my 10 year old Dell when I have clean installed Windows and added the Realtek Driver I have a Dell audio control panel available. It has settings to enhance audio for example (like a 'loudness' feature to boost bass and treble) and lots of other settings for audio. I was expecting to see something similar here tbh.
According to the spec sheet for the Dell 7760 Mobile Precision 17" in your system specs, it should have been supplied with 'MaxxAudio® Pro by Waves' installed. That should be where you'll find all the audio controls you are looking for.


In fact, I gave my Dell Latitude 5410 a clean install of Windows 11 so by default it had none of the Dell OEM utilities installed. Windows Update shows that there is as optional update from Waves for my machine, I think I may let it install.....

.

1654525119620.png


Edit: no, that wasn't it. Apparently to get MaxxAudio Pro for my Dell I should go to the Store. You shouldn't need to do that, you should already have it.

apps.38941.13516822013134180.f4849af2-cf0f-47d4-b9b7-65a32aa10b08.a36a85b1-3ece-4ecd-a6bc-480d64d9f07e

 

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3 A315-23
    CPU
    AMD Athlon Silver 3050U
    Memory
    8GB
    Graphics Card(s)
    Radeon Graphics
    Monitor(s) Displays
    laptop screen
    Screen Resolution
    1366x768 native resolution, up to 2560x1440 with Radeon Virtual Super Resolution
    Hard Drives
    1TB Samsung EVO 870 SSD
    Browser
    Edge, Firefox
    Antivirus
    Defender
    Other Info
    fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October. Windows Update offered the 22H2 Feature Update on 20th September 2022.

    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, Windows 11 Pro.

    My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 4GB RAM, 128GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro 22H2 RTM as a native boot vhdx.
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Lattitude E4310
    CPU
    i5 M 520
    Motherboard
    0T6M8G
    Memory
    4GB
    Screen Resolution
    1366x768
    Hard Drives
    500GB HDD
    Browser
    Firefox, Edge
    Antivirus
    Defender
    Other Info
    unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround. In-place upgrade to 22H2 using ISO and a workaround.

    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, Windows 11 Pro.

    My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 4GB RAM, 128GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro 22H2 RTM as a native boot vhdx.

Mooly

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163
OS
W11 Pro x64 22H2
According to the spec sheet for the Dell 7760 Mobile Precision 17" in your system specs, it should have been supplied with 'MaxxAudio® Pro by Waves' installed.

Good detective work (y) You're right, looking at the order confirmation details and it is listed.

Nothing comes up searching for that on the PC that I can see. I'll have a think, its not mission critical but it would be interesting to know what Dell say. Like you I'll probably clean install at some point.


Screenshot 2022-06-06 181914.png
 

My Computer

System One

  • OS
    W11 Pro x64 22H2
    Computer type
    Laptop
    Manufacturer/Model
    Dell 7760 Mobile Precision 17"
    CPU
    Intel i5
    Motherboard
    Unknown
    Memory
    8Gb
    Graphics Card(s)
    Intel HD Graphics
    Sound Card
    Realtek
    Monitor(s) Displays
    Internal
    Hard Drives
    2 x 256Gb SSD
    PSU
    Dell 240 watt
    Mouse
    Dell Premier Bluetooth
    Internet Speed
    50Mbps
    Browser
    Edge
    Antivirus
    Default Microsoft Security

Mooly

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Posts
163
OS
W11 Pro x64 22H2
Hmmm. Program Files.

One to investigate tomorrow.

Screenshot 2022-06-06 183358.png
 

My Computer

System One

  • OS
    W11 Pro x64 22H2
    Computer type
    Laptop
    Manufacturer/Model
    Dell 7760 Mobile Precision 17"
    CPU
    Intel i5
    Motherboard
    Unknown
    Memory
    8Gb
    Graphics Card(s)
    Intel HD Graphics
    Sound Card
    Realtek
    Monitor(s) Displays
    Internal
    Hard Drives
    2 x 256Gb SSD
    PSU
    Dell 240 watt
    Mouse
    Dell Premier Bluetooth
    Internet Speed
    50Mbps
    Browser
    Edge
    Antivirus
    Default Microsoft Security

Mooly

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Thread Starter
Local time
1:08 AM
Posts
163
OS
W11 Pro x64 22H2
Just posting this for interest...

Dell seem to have various reports of 'problems' with Wave audio when I did a bit of research.

Task Manager shows Waves is enabled.

Waves 1.png

System Configuration shows it up and running.

Waves 2.png

Computer Management shows it up and running.

Waves 3.png

So where is it? That is the big question :confused:

Tbh I'm not to fussed at this point but it is a bit of a puzzle.
 

My Computer

System One

  • OS
    W11 Pro x64 22H2
    Computer type
    Laptop
    Manufacturer/Model
    Dell 7760 Mobile Precision 17"
    CPU
    Intel i5
    Motherboard
    Unknown
    Memory
    8Gb
    Graphics Card(s)
    Intel HD Graphics
    Sound Card
    Realtek
    Monitor(s) Displays
    Internal
    Hard Drives
    2 x 256Gb SSD
    PSU
    Dell 240 watt
    Mouse
    Dell Premier Bluetooth
    Internet Speed
    50Mbps
    Browser
    Edge
    Antivirus
    Default Microsoft Security

Fabler2

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1:08 AM
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OS
Win 11 Pro & Dev.
Just posting this for interest...

Dell seem to have various reports of 'problems' with Wave audio when I did a bit of research.

Task Manager shows Waves is enabled.

View attachment 30900

System Configuration shows it up and running.

View attachment 30901

Computer Management shows it up and running.

View attachment 30902

So where is it? That is the big question :confused:

Tbh I'm not to fussed at this point but it is a bit of a puzzle.
Try a reinstall,

 

My Computers

System One System Two

  • OS
    Win 11 Pro & Dev.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
    CPU
    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
    Motherboard
    ASUSTeK COMPUTER INC. X509DA (FP5)
    Memory
    12GB
    Graphics Card(s)
    RX Vega 10 Graphics
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    INTEL SSD 660p 512GB NVMe
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    16 GB (2 x 8 GB) DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    1.024 TB SSD M.2 2280 - Samsung
    PSU
    180 Watt, 19.5 V
    Mouse
    Logitech
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender

Mooly

Active member
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Thread Starter
Local time
1:08 AM
Posts
163
OS
W11 Pro x64 22H2
Try a reinstall,

That is always an option. At this present moment I'll do a bit more digging, perhaps even asking Dell to see what they might say seeing as this is effectively in an 'out of the box' condition.
 

My Computer

System One

  • OS
    W11 Pro x64 22H2
    Computer type
    Laptop
    Manufacturer/Model
    Dell 7760 Mobile Precision 17"
    CPU
    Intel i5
    Motherboard
    Unknown
    Memory
    8Gb
    Graphics Card(s)
    Intel HD Graphics
    Sound Card
    Realtek
    Monitor(s) Displays
    Internal
    Hard Drives
    2 x 256Gb SSD
    PSU
    Dell 240 watt
    Mouse
    Dell Premier Bluetooth
    Internet Speed
    50Mbps
    Browser
    Edge
    Antivirus
    Default Microsoft Security
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