Solved No keyboard working - new PC


DeltaD

New member
Local time
8:35 PM
Posts
11
OS
WIndows 11 25H2: 26200.8457
So - I just got this gaming PC yesterday, as an upgrade to my previous Win 10 build. I have 2 SATA drives which I moved across and then changed the drive letters to those previous to keep things in order or soI thought. No idea whether that was what started the problem as I was also busy installing all my software but at some point I found the keyboard suddenly had stopped working. I looked online via my laptop & then worked through all the suggested fixes to no avail. I've tried 2 different KBs - my standard is an MS Natural Keyboard Pro & then also tried a wireless styletech one. They are recognised by the system both in the tone on connection, and then also showing up in System as working, yet pressing keys achieves nothing :( I've done both col & warm boots, updated Windows and ran Glary Utils but still no joy.

Some mouse actions seem equally affected e.g. right click for some actions, and in Edge I can't even access sites by clicking on links :( But just discovered the media buttons work oddly but that's it!

Totally stumped as I've never encountered this type of problem before so hoping someone here might have some insight.

T
 
Windows Build/Version
Win 11 25H2

My Computer

System One

  • OS
    WIndows 11 25H2: 26200.8457
    Computer type
    PC/Desktop
    CPU
    Intel Core i3 12100
    Motherboard
    Gigabyte H610M K
    Memory
    16 Gb
    Case
    Antec
    Keyboard
    Ms Nat Keyboard Pro
    Mouse
    Penguin ambidextrous.
Does the keyboard work to enter the firmware menu, pre Windows boot? If yes, see if you can get into safe mode. It's likely some 3rd party app/service causing the issue, but obviously pretty hard to troubleshoot with no keyboard.

If no have you tried a different port (if this is a desktop), do you have USB ports attached to different headers you ca try?
 

My Computer

System One

  • OS
    Linux Mint
    Computer type
    Laptop
    Manufacturer/Model
    System76 Lemur Pro
Also: You could probably use the Windows on-screen keyboard whilst you troubleshoot.
What is in your startup items?

Welcome to the forum, T.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 25H2 Build 26200.8524
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built 2013
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard thingy
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Touch Screen Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / Mx Air Cordless
    Internet Speed
    2000/500Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
    TP-Link BE9300 WiFi 7 Bluetooth 5.4 (Archer TBE550E)
    TP-Link TX201 V1 2.5GB Lan

    Grandstream HT812 - VoIP
    ASUS DSL-AX82U - Mesh
    ASUS RT-AC68U - Mesh
    ASUS RT-BE88U Router

    Brother MFC-L2880DW Printer

    I’m on a horse.
  • Operating System
    Windows 11 Pro 25H2 Build 26200.8524
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7 14IRL8 - 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 25H2 Build 26200.8524
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built 2013
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard thingy
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Touch Screen Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / Mx Air Cordless
    Internet Speed
    2000/500Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
    TP-Link BE9300 WiFi 7 Bluetooth 5.4 (Archer TBE550E)
    TP-Link TX201 V1 2.5GB Lan

    Grandstream HT812 - VoIP
    ASUS DSL-AX82U - Mesh
    ASUS RT-AC68U - Mesh
    ASUS RT-BE88U Router

    Brother MFC-L2880DW Printer

    I’m on a horse.
  • Operating System
    Windows 11 Pro 25H2 Build 26200.8524
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7 14IRL8 - 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
Thanks for the suggestions - so yes, i've tried it in 4 USB slots and now just done the safe mode/startup checks but it isn't working even there :( It did actually start working again last night but I hadn't done anything to my knowledge that fixed it.

And thar's more annoying that after a reboot it's gone off again. :(

Oh & I can't find the OSK in mine - Accessibility/Keyboard only has 3 options & none are to use an OSK -
 

My Computer

System One

  • OS
    WIndows 11 25H2: 26200.8457
    Computer type
    PC/Desktop
    CPU
    Intel Core i3 12100
    Motherboard
    Gigabyte H610M K
    Memory
    16 Gb
    Case
    Antec
    Keyboard
    Ms Nat Keyboard Pro
    Mouse
    Penguin ambidextrous.
Got it sorted - turns out to be a USB issue in the end. Althought I had tried other ports they were all 3.0 and it was only when I put it in a 2.0 that it finally worked. So now I have to go & get a new KB into the bargain as I prefer my ergonomic split style over the gaming one I'm now using. But thanks for helping out regardless.
 

My Computer

System One

  • OS
    WIndows 11 25H2: 26200.8457
    Computer type
    PC/Desktop
    CPU
    Intel Core i3 12100
    Motherboard
    Gigabyte H610M K
    Memory
    16 Gb
    Case
    Antec
    Keyboard
    Ms Nat Keyboard Pro
    Mouse
    Penguin ambidextrous.

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