PC is crashing unexpectedly, and the BIOS load time

pepanee · Friday at 2:37 PM

Once it crashes and turns off, turn on the computer and have Windows load. Once it loads, open Event Viewer and see what it shows right before the computer turned off.

IgnaciaIce · Friday at 3:18 PM

pepanee said:
Once it crashes and turns off, turn on the computer and have Windows load. Once it loads, open Event Viewer and see what it shows right before the computer turned off.

I have found that it's mostly DistributedCOM aka DCOM and Windows Firewall.

RJARRRPCGP · Sunday at 2:40 AM

IgnaciaIce said:
I have found that it's mostly DistributedCOM aka DCOM and Windows Firewall.

That wouldn't be the cause.

IgnaciaIce · Sunday at 11:05 PM

RJARRRPCGP said:
That wouldn't be the cause.

it's crashing unexpectedly and i can't seem to find out which app is crashing.

XxXxX · Sunday at 11:27 PM

please check the reliability monitor.
control panel > security and maintenance > maintenance
then 'view the reliability monitor'
see what errors are shown.

then open.
windows tools > system information > components > problem devices
check for any error reports there.

best of luck, Steve ..

zbook · Sunday at 11:30 PM

Run the V2 log collector > post a share link

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

Open event viewer > system and application > post share links

How to share event logs in case of a computer issue - Your Windows Guide

This article explains how to share Event Logs from the event viewer in case if you have a Windows problem as investigation would help.

www.yourwindowsguide.com

IgnaciaIce · Sunday at 11:40 PM

XxXxX said:
please check the reliability monitor.
control panel > security and maintenance > maintenance
then 'view the reliability monitor'
see what errors are shown.

then open.
windows tools > system information > components > problem devices
check for any error reports there.

best of luck, Steve ..

IgnaciaIce · Sunday at 11:41 PM

XxXxX said:
please check the reliability monitor.
control panel > security and maintenance > maintenance
then 'view the reliability monitor'
see what errors are shown.

then open.
windows tools > system information > components > problem devices
check for any error reports there.

best of luck, Steve ..

IgnaciaIce · Sunday at 11:53 PM

here's the files.

XxXxX · Sunday at 11:58 PM

no problem devices and the only error is not shut down properly.

Q. when you installed the new fans to your system could you have knocked/moved the heat sink.
please check if the heat sink needs reseating.

best of luck, Steve ..

IgnaciaIce · Monday at 12:00 AM

XxXxX said:
no problem devices and the only error is not shut down properly.

Q. when you installed the new fans to your system could you have knocked/moved the heat sink.
please check if the heat sink needs reseating.

best of luck, Steve ..

I don't think mine has a Heatsink and i haven't moved it at all.

zbook · Monday at 12:22 AM

Today is 07/13/2025.

The logs reported a Windows installation on 07/02.

The event viewer only had todays events.

Eleven days were missing.

All Windows error reporting were missing.

How come crash dumps were disabled?

1) Make sure that cleaning is not performed during the troubleshooting.

2) Make sure that Driver Max is not used

3) Uninstall Bitdefender

4) Make sure that defender is on > perform updates

5) Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

6) Use the computer for one week to generate new log files

7) If there are no new log files then there will be no new data to troubleshoot > consider a clean install followed by a run of Tuneup plus

IgnaciaIce · Monday at 1:01 AM

zbook said:
Today is 07/13/2025.

The logs reported a Windows installation on 07/02.

The event viewer only had todays events.

Eleven days were missing.

All Windows error reporting were missing.

How come crash dumps were disabled?

1) Make sure that cleaning is not performed during the troubleshooting.

2) Make sure that Driver Max is not used

3) Uninstall Bitdefender

4) Make sure that defender is on > perform updates

5) Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

6) Use the computer for one week to generate new log files

7) If there are no new log files then there will be no new data to troubleshoot > consider a clean install followed by a run of Tuneup plus

I was crashing on my computer and it stopped after operation 3 and then it crashed

zbook · Monday at 1:14 AM

How come crash dumps were disabled?

IgnaciaIce · Monday at 1:22 AM

zbook said:
How come crash dumps were disabled?

i don't remember why i disabled them but now i have turned it back on.

zbook · Monday at 1:28 AM

1) What steps did you make to turn them off?
(please list each step)

2) What steps did you make to turn them on?
(please list each step)

3) How come event viewer files were deleted?

4) How come Windows Error Reporting (WER) was deleted?

IgnaciaIce · Monday at 1:49 AM

zbook said:
1) What steps did you make to turn them off?
(please list each step)

2) What steps did you make to turn them on?
(please list each step)

3) How come event viewer files were deleted?

4) How come Windows Error Reporting (WER) was deleted?

i went into startup and recovery to turn them off and on.

IgnaciaIce · Monday at 1:49 AM

Not even 5 minutes in my computer crashes

zbook · Monday at 1:56 AM

1) Post a new V2 share link into the newest post

2) Post event viewer system and application share links.

How to share event logs in case of a computer issue - Your Windows Guide

This article explains how to share Event Logs from the event viewer in case if you have a Windows problem as investigation would help.

www.yourwindowsguide.com

3) Please backup any important files.

Only after performing each of the above three steps > Clean install Windows 10.

Install drivers only from the motherboard website.

RunTune up plus > post a share link

Post a new V2 after running Tuneup plus.

Clean Install Windows 10

How to Clean Install Windows 10

www.tenforums.com

Download Windows 10 ISO File

How to Download Official Windows 10 ISO file from Microsoft

www.tenforums.com

Download Windows 10

wade7575 · Monday at 2:04 AM

@IgnaciaIce If you have a spare ssd or if you can get a really cheap one or borrow one from a friend try taking out the old ssd and putting a new one and install Windows and see if that help's.

I work on pc's in my time a lot and I can tell you with ssd's no matter brand they are can do so many strange things to your pc that you wouldn't believe.

I had a friend just the other day have a brand new Kingston ssd acting up on him after,he was getting stuttering when he played games and he tried pulling 1 stick of ram at a time and he tried 2 different video's cards and all sorts of thing's and bought it to me and I tried a spare ssd I had and bingo that fixed the problem right away.

Other thing's that can happen when an ssd goes bad is the ssd can fail totally but the chip that has the model of the ssd and other info on it still works and people go into the bios and can still see the ssd showing up in the bios and they think it can't be the ssd because it's showing up in the bios so it must be good.

Another problem I ran into and helped a guy out in a facebook pc group was that his pc would start up but it wouldn't show the Logo screen where it say's ASUS or Gigabyte and so on and he also couldn't get into the bios,I seen the problem before and everyone said I was crazy and didn't know what I was talking about,I contacted the guy 5 days later after I posted about him pulling his ssd and asked if he figured out the problem and he said no and I said then if you have tried everything that everyone else has said to try then pull the ssd and see if you get the Logo screen or if you can get into the bios,sure enough first time he started the pc up without the ssd being installed he got the Logo screen and could also get into the bios and his ssd was bad.

With ssd's they can be extremely tricky to figure out what's going on when they die sometimes because they can play a lot of different games,most times when an ssd has gone bad they just flat out die and don't cause much drama but sometimes they can cause a lot of crazy problem's.

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