PC is crashing unexpectedly, and the BIOS load time


Once it crashes and turns off, turn on the computer and have Windows load. Once it loads, open Event Viewer and see what it shows right before the computer turned off.
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
Custom Built
pepanee said:
Once it crashes and turns off, turn on the computer and have Windows load. Once it loads, open Event Viewer and see what it shows right before the computer turned off.
Click to expand...
I have found that it's mostly DistributedCOM aka DCOM and Windows Firewall.
 

My Computer My Computer

At a glance

Windows 11 Home 25H2AMD Ryzen 7 7700X-8-Core Processor32GBNvidia Geforce RTX 3060
OS
Windows 11 Home 25H2
Computer type
PC/Desktop
CPU
AMD Ryzen 7 7700X-8-Core Processor
Motherboard
Asus TUF Gaming B650E-E WIFI
Memory
32GB
Graphics Card(s)
Nvidia Geforce RTX 3060
Monitor(s) Displays
Samsung C27RG50
Screen Resolution
1920x1080
Keyboard
ReDragon Surara K582
Mouse
ReDragon Impact M908
Browser
Brave
Antivirus
Bitdefender Total Security

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro x64 24H2Ryzen 9 5900X64 GB G.Skill RipJaws V F4-3200C16D-64GVKASRock Steel Legend Arc B580 12 GB
    OS
    Windows 11 Pro x64 24H2
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 5900X
    Motherboard
    ASRock B550 PG Velocita (UEFI-BIOS 3.90)
    Memory
    64 GB G.Skill RipJaws V F4-3200C16D-64GVK
    Graphics Card(s)
    ASRock Steel Legend Arc B580 12 GB
    Monitor(s) Displays
    Alienware AW3423DWF OLED ultrawide
    Hard Drives
    Samsung 990 Pro 1 TB NVMe SSD
    PSU
    eVGA Supernova 750 G3
    Case
    Corsair 275R
    Internet Speed
    VTel FTTH 1 Gb down and 1 Gb up

  • At a glance

    Windows 11 Home x64 25H2Ryzen 7 5800X3D32 GB (2x16 GB G.Skill TridentZ Neo)Sapphire Nitro+ Radeon RX 6750 XT
    Operating System
    Windows 11 Home x64 25H2
    Computer type
    PC/Desktop
    CPU
    Ryzen 7 5800X3D
    Motherboard
    Asus ROG Strix B550-F Gaming (UEFI-BIOS version 3636)
    Memory
    32 GB (2x16 GB G.Skill TridentZ Neo)
    Graphics card(s)
    Sapphire Nitro+ Radeon RX 6750 XT
    Hard Drives
    Samsung 970 Pro 512 GB NVMe SSD
    PSU
    Corsair RM850x
    Case
    Fractal Focus G

My Computer My Computer

At a glance

Windows 11 Home 25H2AMD Ryzen 7 7700X-8-Core Processor32GBNvidia Geforce RTX 3060
OS
Windows 11 Home 25H2
Computer type
PC/Desktop
CPU
AMD Ryzen 7 7700X-8-Core Processor
Motherboard
Asus TUF Gaming B650E-E WIFI
Memory
32GB
Graphics Card(s)
Nvidia Geforce RTX 3060
Monitor(s) Displays
Samsung C27RG50
Screen Resolution
1920x1080
Keyboard
ReDragon Surara K582
Mouse
ReDragon Impact M908
Browser
Brave
Antivirus
Bitdefender Total Security
please check the reliability monitor.
control panel > security and maintenance > maintenance
then 'view the reliability monitor'
see what errors are shown.

then open.
windows tools > system information > components > problem devices
check for any error reports there.

best of luck, Steve ..
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 HomeRyzen 7 5825u64GB DDR4 3200Ryzen 7 5825u
    OS
    Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP 24" AiO
    CPU
    Ryzen 7 5825u
    Motherboard
    HP
    Memory
    64GB DDR4 3200
    Graphics Card(s)
    Ryzen 7 5825u
    Sound Card
    RealTek
    Monitor(s) Displays
    24" HP AiO
    Screen Resolution
    1920 x 1080 @60 Hz
    Hard Drives
    1TB WD Blue SN580 M2 SSD Partitioned.
    2x 1TB USB HDD External Backup/Storage.
    PSU
    90W external power brick
    Case
    24" All in One
    Cooling
    Default Air Cooling
    Keyboard
    HP WiFi UK extended
    Mouse
    HP WiFi 3 Button
    Internet Speed
    1GB full fibre
    Browser
    Edge & Firefox
    Antivirus
    AVG Internet Security/Windows Defender
    Other Info
    Mainly Open Source Software

  • At a glance

    Ubuntu 22.04.5 LTSi5 7200u16GB DDR4Intel
    Operating System
    Ubuntu 22.04.5 LTS
    Computer type
    Laptop
    Manufacturer/Model
    Dell 13" Latitude 2017
    CPU
    i5 7200u
    Motherboard
    Dell
    Memory
    16GB DDR4
    Graphics card(s)
    Intel
    Sound Card
    Intel
    Monitor(s) Displays
    13" Dell Laptop
    Hard Drives
    250GB Crucial 2.5" SSD
    Mouse
    Generic WiFi 3 button
    Internet Speed
    WiFi only
    Browser
    Firefox
    Antivirus
    ClamAV TK
    Other Info
    Mainly Open Source Software
Run the V2 log collector > post a share link

www.elevenforum.com

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...
www.elevenforum.com www.elevenforum.com


Open event viewer > system and application > post share links

www.yourwindowsguide.com

How to share event logs in case of a computer issue

This article explains how to share Event Logs from the event viewer in case if you have a Windows problem as investigation would help.
www.yourwindowsguide.com www.yourwindowsguide.com
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
XxXxX said:
please check the reliability monitor.
control panel > security and maintenance > maintenance
then 'view the reliability monitor'
see what errors are shown.

then open.
windows tools > system information > components > problem devices
check for any error reports there.

best of luck, Steve ..
Click to expand...
1752464416049.webp
 

My Computer My Computer

At a glance

Windows 11 Home 25H2AMD Ryzen 7 7700X-8-Core Processor32GBNvidia Geforce RTX 3060
OS
Windows 11 Home 25H2
Computer type
PC/Desktop
CPU
AMD Ryzen 7 7700X-8-Core Processor
Motherboard
Asus TUF Gaming B650E-E WIFI
Memory
32GB
Graphics Card(s)
Nvidia Geforce RTX 3060
Monitor(s) Displays
Samsung C27RG50
Screen Resolution
1920x1080
Keyboard
ReDragon Surara K582
Mouse
ReDragon Impact M908
Browser
Brave
Antivirus
Bitdefender Total Security
XxXxX said:
please check the reliability monitor.
control panel > security and maintenance > maintenance
then 'view the reliability monitor'
see what errors are shown.

then open.
windows tools > system information > components > problem devices
check for any error reports there.

best of luck, Steve ..
Click to expand...
1752464503787.webp
 

My Computer My Computer

At a glance

Windows 11 Home 25H2AMD Ryzen 7 7700X-8-Core Processor32GBNvidia Geforce RTX 3060
OS
Windows 11 Home 25H2
Computer type
PC/Desktop
CPU
AMD Ryzen 7 7700X-8-Core Processor
Motherboard
Asus TUF Gaming B650E-E WIFI
Memory
32GB
Graphics Card(s)
Nvidia Geforce RTX 3060
Monitor(s) Displays
Samsung C27RG50
Screen Resolution
1920x1080
Keyboard
ReDragon Surara K582
Mouse
ReDragon Impact M908
Browser
Brave
Antivirus
Bitdefender Total Security
here's the files.
 

Attachments

My Computer My Computer

At a glance

Windows 11 Home 25H2AMD Ryzen 7 7700X-8-Core Processor32GBNvidia Geforce RTX 3060
OS
Windows 11 Home 25H2
Computer type
PC/Desktop
CPU
AMD Ryzen 7 7700X-8-Core Processor
Motherboard
Asus TUF Gaming B650E-E WIFI
Memory
32GB
Graphics Card(s)
Nvidia Geforce RTX 3060
Monitor(s) Displays
Samsung C27RG50
Screen Resolution
1920x1080
Keyboard
ReDragon Surara K582
Mouse
ReDragon Impact M908
Browser
Brave
Antivirus
Bitdefender Total Security
no problem devices and the only error is not shut down properly.

Q. when you installed the new fans to your system could you have knocked/moved the heat sink.
please check if the heat sink needs reseating.

best of luck, Steve ..
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 HomeRyzen 7 5825u64GB DDR4 3200Ryzen 7 5825u
    OS
    Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP 24" AiO
    CPU
    Ryzen 7 5825u
    Motherboard
    HP
    Memory
    64GB DDR4 3200
    Graphics Card(s)
    Ryzen 7 5825u
    Sound Card
    RealTek
    Monitor(s) Displays
    24" HP AiO
    Screen Resolution
    1920 x 1080 @60 Hz
    Hard Drives
    1TB WD Blue SN580 M2 SSD Partitioned.
    2x 1TB USB HDD External Backup/Storage.
    PSU
    90W external power brick
    Case
    24" All in One
    Cooling
    Default Air Cooling
    Keyboard
    HP WiFi UK extended
    Mouse
    HP WiFi 3 Button
    Internet Speed
    1GB full fibre
    Browser
    Edge & Firefox
    Antivirus
    AVG Internet Security/Windows Defender
    Other Info
    Mainly Open Source Software

  • At a glance

    Ubuntu 22.04.5 LTSi5 7200u16GB DDR4Intel
    Operating System
    Ubuntu 22.04.5 LTS
    Computer type
    Laptop
    Manufacturer/Model
    Dell 13" Latitude 2017
    CPU
    i5 7200u
    Motherboard
    Dell
    Memory
    16GB DDR4
    Graphics card(s)
    Intel
    Sound Card
    Intel
    Monitor(s) Displays
    13" Dell Laptop
    Hard Drives
    250GB Crucial 2.5" SSD
    Mouse
    Generic WiFi 3 button
    Internet Speed
    WiFi only
    Browser
    Firefox
    Antivirus
    ClamAV TK
    Other Info
    Mainly Open Source Software
XxXxX said:
no problem devices and the only error is not shut down properly.

Q. when you installed the new fans to your system could you have knocked/moved the heat sink.
please check if the heat sink needs reseating.

best of luck, Steve ..
Click to expand...
I don't think mine has a Heatsink and i haven't moved it at all.
 

My Computer My Computer

At a glance

Windows 11 Home 25H2AMD Ryzen 7 7700X-8-Core Processor32GBNvidia Geforce RTX 3060
OS
Windows 11 Home 25H2
Computer type
PC/Desktop
CPU
AMD Ryzen 7 7700X-8-Core Processor
Motherboard
Asus TUF Gaming B650E-E WIFI
Memory
32GB
Graphics Card(s)
Nvidia Geforce RTX 3060
Monitor(s) Displays
Samsung C27RG50
Screen Resolution
1920x1080
Keyboard
ReDragon Surara K582
Mouse
ReDragon Impact M908
Browser
Brave
Antivirus
Bitdefender Total Security
Today is 07/13/2025.

The logs reported a Windows installation on 07/02.


The event viewer only had todays events.

Eleven days were missing.

All Windows error reporting were missing.



How come crash dumps were disabled?




1) Make sure that cleaning is not performed during the troubleshooting.

2) Make sure that Driver Max is not used

3) Uninstall Bitdefender

4) Make sure that defender is on > perform updates

5) Run Tuneup plus > post a share link


Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com

6) Use the computer for one week to generate new log files

7) If there are no new log files then there will be no new data to troubleshoot > consider a clean install followed by a run of Tuneup plus
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
zbook said:
Today is 07/13/2025.

The logs reported a Windows installation on 07/02.


The event viewer only had todays events.

Eleven days were missing.

All Windows error reporting were missing.



How come crash dumps were disabled?




1) Make sure that cleaning is not performed during the troubleshooting.

2) Make sure that Driver Max is not used

3) Uninstall Bitdefender

4) Make sure that defender is on > perform updates

5) Run Tuneup plus > post a share link


Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com

6) Use the computer for one week to generate new log files

7) If there are no new log files then there will be no new data to troubleshoot > consider a clean install followed by a run of Tuneup plus
Click to expand...
I was crashing on my computer and it stopped after operation 3 and then it crashed
 

My Computer My Computer

At a glance

Windows 11 Home 25H2AMD Ryzen 7 7700X-8-Core Processor32GBNvidia Geforce RTX 3060
OS
Windows 11 Home 25H2
Computer type
PC/Desktop
CPU
AMD Ryzen 7 7700X-8-Core Processor
Motherboard
Asus TUF Gaming B650E-E WIFI
Memory
32GB
Graphics Card(s)
Nvidia Geforce RTX 3060
Monitor(s) Displays
Samsung C27RG50
Screen Resolution
1920x1080
Keyboard
ReDragon Surara K582
Mouse
ReDragon Impact M908
Browser
Brave
Antivirus
Bitdefender Total Security
How come crash dumps were disabled?
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation

My Computer My Computer

At a glance

Windows 11 Home 25H2AMD Ryzen 7 7700X-8-Core Processor32GBNvidia Geforce RTX 3060
OS
Windows 11 Home 25H2
Computer type
PC/Desktop
CPU
AMD Ryzen 7 7700X-8-Core Processor
Motherboard
Asus TUF Gaming B650E-E WIFI
Memory
32GB
Graphics Card(s)
Nvidia Geforce RTX 3060
Monitor(s) Displays
Samsung C27RG50
Screen Resolution
1920x1080
Keyboard
ReDragon Surara K582
Mouse
ReDragon Impact M908
Browser
Brave
Antivirus
Bitdefender Total Security
1) What steps did you make to turn them off?
(please list each step)


2) What steps did you make to turn them on?
(please list each step)


3) How come event viewer files were deleted?


4) How come Windows Error Reporting (WER) was deleted?
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
zbook said:
1) What steps did you make to turn them off?
(please list each step)


2) What steps did you make to turn them on?
(please list each step)


3) How come event viewer files were deleted?


4) How come Windows Error Reporting (WER) was deleted?
Click to expand...
i went into startup and recovery to turn them off and on.
 

My Computer My Computer

At a glance

Windows 11 Home 25H2AMD Ryzen 7 7700X-8-Core Processor32GBNvidia Geforce RTX 3060
OS
Windows 11 Home 25H2
Computer type
PC/Desktop
CPU
AMD Ryzen 7 7700X-8-Core Processor
Motherboard
Asus TUF Gaming B650E-E WIFI
Memory
32GB
Graphics Card(s)
Nvidia Geforce RTX 3060
Monitor(s) Displays
Samsung C27RG50
Screen Resolution
1920x1080
Keyboard
ReDragon Surara K582
Mouse
ReDragon Impact M908
Browser
Brave
Antivirus
Bitdefender Total Security
Not even 5 minutes in my computer crashes
 

My Computer My Computer

At a glance

Windows 11 Home 25H2AMD Ryzen 7 7700X-8-Core Processor32GBNvidia Geforce RTX 3060
OS
Windows 11 Home 25H2
Computer type
PC/Desktop
CPU
AMD Ryzen 7 7700X-8-Core Processor
Motherboard
Asus TUF Gaming B650E-E WIFI
Memory
32GB
Graphics Card(s)
Nvidia Geforce RTX 3060
Monitor(s) Displays
Samsung C27RG50
Screen Resolution
1920x1080
Keyboard
ReDragon Surara K582
Mouse
ReDragon Impact M908
Browser
Brave
Antivirus
Bitdefender Total Security
1) Post a new V2 share link into the newest post



2) Post event viewer system and application share links.

www.yourwindowsguide.com

How to share event logs in case of a computer issue

This article explains how to share Event Logs from the event viewer in case if you have a Windows problem as investigation would help.
www.yourwindowsguide.com www.yourwindowsguide.com



3) Please backup any important files.




Only after performing each of the above three steps > Clean install Windows 10.

Install drivers only from the motherboard website.

RunTune up plus > post a share link

Post a new V2 after running Tuneup plus.



www.tenforums.com

Clean Install Windows 10

How to Clean Install Windows 10
www.tenforums.com www.tenforums.com

www.tenforums.com

Download Windows 10 ISO File

How to Download Official Windows 10 ISO file from Microsoft
www.tenforums.com www.tenforums.com

 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
@IgnaciaIce If you have a spare ssd or if you can get a really cheap one or borrow one from a friend try taking out the old ssd and putting a new one and install Windows and see if that help's.

I work on pc's in my time a lot and I can tell you with ssd's no matter brand they are can do so many strange things to your pc that you wouldn't believe.

I had a friend just the other day have a brand new Kingston ssd acting up on him after,he was getting stuttering when he played games and he tried pulling 1 stick of ram at a time and he tried 2 different video's cards and all sorts of thing's and bought it to me and I tried a spare ssd I had and bingo that fixed the problem right away.

Other thing's that can happen when an ssd goes bad is the ssd can fail totally but the chip that has the model of the ssd and other info on it still works and people go into the bios and can still see the ssd showing up in the bios and they think it can't be the ssd because it's showing up in the bios so it must be good.

Another problem I ran into and helped a guy out in a facebook pc group was that his pc would start up but it wouldn't show the Logo screen where it say's ASUS or Gigabyte and so on and he also couldn't get into the bios,I seen the problem before and everyone said I was crazy and didn't know what I was talking about,I contacted the guy 5 days later after I posted about him pulling his ssd and asked if he figured out the problem and he said no and I said then if you have tried everything that everyone else has said to try then pull the ssd and see if you get the Logo screen or if you can get into the bios,sure enough first time he started the pc up without the ssd being installed he got the Logo screen and could also get into the bios and his ssd was bad.

With ssd's they can be extremely tricky to figure out what's going on when they die sometimes because they can play a lot of different games,most times when an ssd has gone bad they just flat out die and don't cause much drama but sometimes they can cause a lot of crazy problem's.
 

My Computer My Computer

At a glance

Windows 11Pro
OS
Windows 11Pro
Computer type
PC/Desktop
Manufacturer/Model
ASUS
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