Problem with laptop accessing a printer


P

pokeefe0001

Well-known member
Member
VIP
Local time
2:54 AM
Posts
299
Location
Pacific Northwest USA
OS
Windows 11
My wife's laptop - a Dell of some sort - has trouble accessing our printer. If the printer is off when she boots up it shows as offline and stays that way until she reboots (with the printer on). Our other computers - 2 homegrown desktop PCs and a Framework laptop - do not have this problem. When the printer is powered the computers can print to it with no intervention needed.

Is there some option set wrong on my wife's laptop? If not, is there something quicker than rebooting the laptop to make Windows aware of the printer? (Obviously powering the printer off and on will not work. The problem seems to be that Windows on the Dell doesn't see the printer coming on.

By the way, the 2 laptops are connected by wifi; the 2 PC are connected by Ethernet.
 
Windows Build/Version
Win11 Pro build 26100.6584

My Computers My Computers

System One System Two

  • At a glance

    Windows 11Intel Core i5-840016GBIntel UHD Graphics 630
    OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Microsoft
    CPU
    Intel Core i5-8400
    Motherboard
    ASUS PRIME H370-PLUS
    Memory
    16GB
    Graphics Card(s)
    Intel UHD Graphics 630
    Sound Card
    On board
    Monitor(s) Displays
    Samsung SyncMaster 2043BWX
    Screen Resolution
    1680 x 1050
    Hard Drives
    Samsung SSD 850 256GB
    WDC 1TB NVMe
    WD 3TB external USB drive
    PSU
    I don't remember
    Case
    Corsair something-or-other
    Cooling
    Air CPU + 2 case fans
    Keyboard
    DAS S Pro (Cherry Brown)
    Mouse
    Logitech USB of some sort

  • At a glance

    Windows 10 21H1i5-840016GBon board
    Operating System
    Windows 10 21H1
    Computer type
    PC/Desktop
    Manufacturer/Model
    Homegrown
    CPU
    i5-8400
    Motherboard
    ASUS PRIME H370-PLUS
    Memory
    16GB
    Graphics card(s)
    on board
    Sound Card
    on board
    Monitor(s) Displays
    Samsung SyncMaster 2043 BWX
    Screen Resolution
    1280 x 1024
    Hard Drives
    Samsung SSD 850 EVO 250GB, WDS100T3X0C-00SJG0
    PSU
    don't remember
    Case
    Corsair Carbide 100r
    Cooling
    stock
    Keyboard
    DAC something or other
    Mouse
    Logitech M-U-0007
    Internet Speed
    80/6 Mbs
    Browser
    FireFox
    Antivirus
    Kaspersky Internet security
How is this printer connected to the others? Is it connected via USB to another computer and shared, or is it connected to the network? How is the printer installed on the computer? Did you add it by specifying the IP address for the printer, having windows scan the network for it, or was it installed using the manufacturer's software?

My first step would be to uninstall the printer from the computer and reinstall it using software downloaded from the printer manufacturers website.
 

My Computer My Computer

At a glance

Windows 11 Pro For Workstations 25H2Intel Xeon W-10855M @ 4.9Ghz32GB OWC ECC DDR4-2666 RAMiGPU: Intel UHD Graphics P630 | Discrete GPU:...
OS
Windows 11 Pro For Workstations 25H2
Computer type
Laptop
Manufacturer/Model
Dell Precision 7550
CPU
Intel Xeon W-10855M @ 4.9Ghz
Memory
32GB OWC ECC DDR4-2666 RAM
Graphics Card(s)
iGPU: Intel UHD Graphics P630 | Discrete GPU: NVIDIA Quadro RTX 3000 6GB
Sound Card
Realtek Audio
Monitor(s) Displays
Integrated Ultrasharp
Screen Resolution
1920*1080
Hard Drives
OS: Samsung 980 PRO 500GB NVMe
Data: Western Digital Black SN750 1TB
PSU
Dell 180W
Internet Speed
1Gbps
Browser
Edge Chromium
Antivirus
Microsoft Defender
Other Info
OpenSUSE Leap 16 VM
Zorin OS 18 VM

My Computers My Computers

System One System Two Other systems

  • At a glance

    Windows 11 Pro 25H2 Build 26200.8894Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz32.0 GB of I forget and the box is in storage.Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    OS
    Windows 11 Pro 25H2 Build 26200.8894
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built 2013
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    ROG SupremeFX Formula 8-Channel High Definition Audio
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Touch Screen Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list. OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / Mx Air Cordless
    Internet Speed
    2000/500Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
    TP-Link BE9300 WiFi 7 Bluetooth 5.4 (Archer TBE550E)
    TP-Link TX201 V1 2.5GB Lan

    Grandstream HT812 - VoIP
    ASUS DSL-AX82U - Mesh
    ASUS RT-AC68U - Mesh
    ASUS RT-BE88U Router

    Brother MFC-L2880DW Printer

    I’m on a horse.

  • At a glance

    Windows 11 Pro 25H2 Build 26200.8894 (Wifes)13th Generation Intel® Core™ i5-1340P Process...16GB LPDDR5-52001x Intel® Iris® Xe Graphics
    Operating System
    Windows 11 Pro 25H2 Build 26200.8894 (Wifes)
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7 14IRL8 - Type 82YL
    CPU
    13th Generation Intel® Core™ i5-1340P Processor(Core™ i5-1340P)
    Memory
    16GB LPDDR5-5200
    Graphics card(s)
    1x Intel® Iris® Xe Graphics
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512 GB SSD PCIe
    Mouse
    Logiteck MX Master 3S
    Internet Speed
    2000/500
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.


    Wireless Network: Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above
    Ports: 1x 1 Novo button; 2 in 1 Audio Combo jack; Micro SD Card Reader; HDMI 1.4b; 2 x USB Type-C (TBT4)
    USB 3.2 Gen 2 DP 1.4a
    PD 3.0); 1 x USB 3.2 Gen1 Type A
    Camera
    1x 1080P FHD IR/RGB Hybrid with Privacy Shutter and Dual Array Microphone
    Graphics
    1x Intel® Iris® Xe Graphics
    Monitor
    14" WUXGA
    Form Factor
    Convertible Notebook
  • Windows 11 Pro 25H2 Build 26200.8894 (Wifes)

    Yoga 7 2-in-1 14IML9 - Type 83DJ

    Processor: Intel® Core™ Ultra 7 155H Processor(Core™ Ultra 7 155H)

    Memory: 32GB LPD5X-7467

    Hard Drive: 1 TB SSD PCIe

    Wireless Network: 1x Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above

    Ports: 1 x HDMI 2.1 TMDS; 1 x Novo Button; 1 x Combo Audio Jack
    2 x USB-C (USB 4.0)
    1 x USB-A 3.2 Gen 1

    Camera: 1080P FHD IR Hybrid with Dual Microphone

    Graphics: Intel® Arc™ Graphics

    Monitor: 14" 2.8K

    ...Where's my horse?
Thanks for the suggestions. The printer is Ethernet-connected to my router. Its an old HP printer with installation software that scans the LAN to find an appropriate target printer. i'll try reinstalling the printer software.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11Intel Core i5-840016GBIntel UHD Graphics 630
    OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Microsoft
    CPU
    Intel Core i5-8400
    Motherboard
    ASUS PRIME H370-PLUS
    Memory
    16GB
    Graphics Card(s)
    Intel UHD Graphics 630
    Sound Card
    On board
    Monitor(s) Displays
    Samsung SyncMaster 2043BWX
    Screen Resolution
    1680 x 1050
    Hard Drives
    Samsung SSD 850 256GB
    WDC 1TB NVMe
    WD 3TB external USB drive
    PSU
    I don't remember
    Case
    Corsair something-or-other
    Cooling
    Air CPU + 2 case fans
    Keyboard
    DAS S Pro (Cherry Brown)
    Mouse
    Logitech USB of some sort

  • At a glance

    Windows 10 21H1i5-840016GBon board
    Operating System
    Windows 10 21H1
    Computer type
    PC/Desktop
    Manufacturer/Model
    Homegrown
    CPU
    i5-8400
    Motherboard
    ASUS PRIME H370-PLUS
    Memory
    16GB
    Graphics card(s)
    on board
    Sound Card
    on board
    Monitor(s) Displays
    Samsung SyncMaster 2043 BWX
    Screen Resolution
    1280 x 1024
    Hard Drives
    Samsung SSD 850 EVO 250GB, WDS100T3X0C-00SJG0
    PSU
    don't remember
    Case
    Corsair Carbide 100r
    Cooling
    stock
    Keyboard
    DAC something or other
    Mouse
    Logitech M-U-0007
    Internet Speed
    80/6 Mbs
    Browser
    FireFox
    Antivirus
    Kaspersky Internet security
You must log in or register to reply here.

Similar threads

Solved Printer problems
2 3 4
Replies
65
Views
2K
esebm
E
W11Pro 25H2 - cannot add printer
Replies
13
Views
2K
spapakons
spapakons
Printer connection problem in optimum 11
Replies
1
Views
271
garlin
G
PC Printer Server Connection Error (The User name or password is incorrect)
Replies
4
Views
914
xicotvn
X
HP printer problem from windows - Error status?
Replies
5
Views
2K
grguthrie
G

Latest Support Threads

Latest Tutorials

Back
Top Bottom