JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser .
Solved Problem with receiving mail
Well-known member
Member
VIP
I have set up a small laptop for my granddaughter and made an outlook.com address for her however I can send emails to her but she cannot send emails to me or even reply to me. What could be the problem? Any help really appreciated
OS
Windows 11 Pro 23H2 (OS Build 22631.4169) Desktop (OS Build 22621.4317)
Computer type
Laptop
Manufacturer/Model
Asus Vivo notebook X712FA or Desktop Ivy Bridge build
CPU
i7 -10510U / Intel i5 3750K
Motherboard
Asus generic & Asus P8Z77-V
Memory
Samsung 16GB DDR4 2666 MHz & G-Skill 16GB DDR3 2134MHz
Graphics Card(s)
On board Intel CPU graphics & Nvidia GeForce GTX 1050Ti
Sound Card
Laptop onboard & Xonar DSX Card
Monitor(s) Displays
Generic & Samsung 27" SAM0C4C
Hard Drives
Samsung 970 Pro NMe & Samsung 870 EVO 500GB
PSU
N/A
Case
N/A
Cooling
Asus in built
Keyboard
Generic
Mouse
Logitec Wireless
Internet Speed
50Mbs max allowance - occasionally up to 75Mbs
Browser
Brave
Antivirus
ESET Ultimate Security on both
Other Info
Desktop running Windows11 Pro with unsupported hardware fix
𝐒𝐩𝐞𝐚𝐤𝐬 𝐀𝐧𝐜𝐢𝐞𝐧𝐭 𝐆𝐞𝐞𝐤
Pro User
VIP
Both sending and replying depend on your SMTP settings being precise. I know you know that, but that’s the first place you should check again.
OS
11 Pro 24H2 26100.2454
Computer type
PC/Desktop
Manufacturer/Model
Lenovo ThinkCentre M920S SFF
CPU
i7-9700 @ 3.00GHz
Motherboard
Lenovo 3132
Memory
32GBDDR4 @ 2666MHz
Graphics Card(s)
Intel HD 630 Graphics onboard
Sound Card
Realtek HD Audio
Monitor(s) Displays
LG E2442
Screen Resolution
1920x1080
Hard Drives
1 x Samsung 970 EVO PLUS 500GB NVMe SSD, 1 x WD_BLACK SN770
250GB NVMe SSD (OS and programs), 1 x WD_BLACK SN770
500GB NVMe SSD (Data)
Case
Lenovo SFF
Keyboard
Cherry Stream TKL JK-8600US-2 Wired
Mouse
LogiTech M510 wireless
Internet Speed
Fast (for fixed wireless!)
Browser
Chrome, sometimes Firefox
Antivirus
Malwarebytes Premium & Defender (working together beautifully!)
Operating System
11 Pro 24H2 26100.2454
Computer type
PC/Desktop
Manufacturer/Model
Lenovo ThinkCentre M920S SFF
CPU
i5-8400 @ 2.80GHz
Motherboard
Lenovo 3132
Memory
32GB DDR4 @ 2600MHz
Graphics card(s)
Intel HD 630 Graphics onboard
Sound Card
Realtek High Definition Audio onboard
Monitor(s) Displays
LG FULL HD (1920x1080@59Hz)
Screen Resolution
1920 x 1080
Hard Drives
1 x Samsung 970 EVO PLUS NVMe; 1 x Samsung 980 NVMe SSD
Case
Lenovo Think Centre SFF
Mouse
LogiTech M510 wireless
Keyboard
Cherry Stream TKL JK-8600US-2 Wired
Internet Speed
Fast (for fixed wireless!)
Browser
Chrome
Antivirus
Malwarebytes Premium and MS Defender, beautiful together
Well-known member
Member
VIP
Thread Starter
Thanks Wisewiz mate I found the problem just now the side bar in the outlook pane had a small 4square icon and clicking on it opened the emails up. Never my strong point emails and networking have always been a convoluted mystery to me
OS
Windows 11 Pro 23H2 (OS Build 22631.4169) Desktop (OS Build 22621.4317)
Computer type
Laptop
Manufacturer/Model
Asus Vivo notebook X712FA or Desktop Ivy Bridge build
CPU
i7 -10510U / Intel i5 3750K
Motherboard
Asus generic & Asus P8Z77-V
Memory
Samsung 16GB DDR4 2666 MHz & G-Skill 16GB DDR3 2134MHz
Graphics Card(s)
On board Intel CPU graphics & Nvidia GeForce GTX 1050Ti
Sound Card
Laptop onboard & Xonar DSX Card
Monitor(s) Displays
Generic & Samsung 27" SAM0C4C
Hard Drives
Samsung 970 Pro NMe & Samsung 870 EVO 500GB
PSU
N/A
Case
N/A
Cooling
Asus in built
Keyboard
Generic
Mouse
Logitec Wireless
Internet Speed
50Mbs max allowance - occasionally up to 75Mbs
Browser
Brave
Antivirus
ESET Ultimate Security on both
Other Info
Desktop running Windows11 Pro with unsupported hardware fix
𝐒𝐩𝐞𝐚𝐤𝐬 𝐀𝐧𝐜𝐢𝐞𝐧𝐭 𝐆𝐞𝐞𝐤
Pro User
VIP
Happy for you and your daughter.
OS
11 Pro 24H2 26100.2454
Computer type
PC/Desktop
Manufacturer/Model
Lenovo ThinkCentre M920S SFF
CPU
i7-9700 @ 3.00GHz
Motherboard
Lenovo 3132
Memory
32GBDDR4 @ 2666MHz
Graphics Card(s)
Intel HD 630 Graphics onboard
Sound Card
Realtek HD Audio
Monitor(s) Displays
LG E2442
Screen Resolution
1920x1080
Hard Drives
1 x Samsung 970 EVO PLUS 500GB NVMe SSD, 1 x WD_BLACK SN770
250GB NVMe SSD (OS and programs), 1 x WD_BLACK SN770
500GB NVMe SSD (Data)
Case
Lenovo SFF
Keyboard
Cherry Stream TKL JK-8600US-2 Wired
Mouse
LogiTech M510 wireless
Internet Speed
Fast (for fixed wireless!)
Browser
Chrome, sometimes Firefox
Antivirus
Malwarebytes Premium & Defender (working together beautifully!)
Operating System
11 Pro 24H2 26100.2454
Computer type
PC/Desktop
Manufacturer/Model
Lenovo ThinkCentre M920S SFF
CPU
i5-8400 @ 2.80GHz
Motherboard
Lenovo 3132
Memory
32GB DDR4 @ 2600MHz
Graphics card(s)
Intel HD 630 Graphics onboard
Sound Card
Realtek High Definition Audio onboard
Monitor(s) Displays
LG FULL HD (1920x1080@59Hz)
Screen Resolution
1920 x 1080
Hard Drives
1 x Samsung 970 EVO PLUS NVMe; 1 x Samsung 980 NVMe SSD
Case
Lenovo Think Centre SFF
Mouse
LogiTech M510 wireless
Keyboard
Cherry Stream TKL JK-8600US-2 Wired
Internet Speed
Fast (for fixed wireless!)
Browser
Chrome
Antivirus
Malwarebytes Premium and MS Defender, beautiful together
Well-known member
Member
VIP
Thread Starter
Thanks mate and actually it is my granddaughter LOL
OS
Windows 11 Pro 23H2 (OS Build 22631.4169) Desktop (OS Build 22621.4317)
Computer type
Laptop
Manufacturer/Model
Asus Vivo notebook X712FA or Desktop Ivy Bridge build
CPU
i7 -10510U / Intel i5 3750K
Motherboard
Asus generic & Asus P8Z77-V
Memory
Samsung 16GB DDR4 2666 MHz & G-Skill 16GB DDR3 2134MHz
Graphics Card(s)
On board Intel CPU graphics & Nvidia GeForce GTX 1050Ti
Sound Card
Laptop onboard & Xonar DSX Card
Monitor(s) Displays
Generic & Samsung 27" SAM0C4C
Hard Drives
Samsung 970 Pro NMe & Samsung 870 EVO 500GB
PSU
N/A
Case
N/A
Cooling
Asus in built
Keyboard
Generic
Mouse
Logitec Wireless
Internet Speed
50Mbs max allowance - occasionally up to 75Mbs
Browser
Brave
Antivirus
ESET Ultimate Security on both
Other Info
Desktop running Windows11 Pro with unsupported hardware fix
𝐒𝐩𝐞𝐚𝐤𝐬 𝐀𝐧𝐜𝐢𝐞𝐧𝐭 𝐆𝐞𝐞𝐤
Pro User
VIP
@ICIT2LOL
Apologies. In my youth, precision was my habit. Now, in my eighties, harmless confusion has taken over.
My very best wishes to your granddaughter. May her SMTP settings always be correct.
OS
11 Pro 24H2 26100.2454
Computer type
PC/Desktop
Manufacturer/Model
Lenovo ThinkCentre M920S SFF
CPU
i7-9700 @ 3.00GHz
Motherboard
Lenovo 3132
Memory
32GBDDR4 @ 2666MHz
Graphics Card(s)
Intel HD 630 Graphics onboard
Sound Card
Realtek HD Audio
Monitor(s) Displays
LG E2442
Screen Resolution
1920x1080
Hard Drives
1 x Samsung 970 EVO PLUS 500GB NVMe SSD, 1 x WD_BLACK SN770
250GB NVMe SSD (OS and programs), 1 x WD_BLACK SN770
500GB NVMe SSD (Data)
Case
Lenovo SFF
Keyboard
Cherry Stream TKL JK-8600US-2 Wired
Mouse
LogiTech M510 wireless
Internet Speed
Fast (for fixed wireless!)
Browser
Chrome, sometimes Firefox
Antivirus
Malwarebytes Premium & Defender (working together beautifully!)
Operating System
11 Pro 24H2 26100.2454
Computer type
PC/Desktop
Manufacturer/Model
Lenovo ThinkCentre M920S SFF
CPU
i5-8400 @ 2.80GHz
Motherboard
Lenovo 3132
Memory
32GB DDR4 @ 2600MHz
Graphics card(s)
Intel HD 630 Graphics onboard
Sound Card
Realtek High Definition Audio onboard
Monitor(s) Displays
LG FULL HD (1920x1080@59Hz)
Screen Resolution
1920 x 1080
Hard Drives
1 x Samsung 970 EVO PLUS NVMe; 1 x Samsung 980 NVMe SSD
Case
Lenovo Think Centre SFF
Mouse
LogiTech M510 wireless
Keyboard
Cherry Stream TKL JK-8600US-2 Wired
Internet Speed
Fast (for fixed wireless!)
Browser
Chrome
Antivirus
Malwarebytes Premium and MS Defender, beautiful together
Well-known member
Member
VIP
Thread Starter
Apologies. In my youth, precision was my habit.
Look mate I am76 and am roughly the same as you I like being precise and punctual amongst my pet peeves with others so you are not a lone but I am going to surmise that you like me are oldish going on teenage LOL!!
OS
Windows 11 Pro 23H2 (OS Build 22631.4169) Desktop (OS Build 22621.4317)
Computer type
Laptop
Manufacturer/Model
Asus Vivo notebook X712FA or Desktop Ivy Bridge build
CPU
i7 -10510U / Intel i5 3750K
Motherboard
Asus generic & Asus P8Z77-V
Memory
Samsung 16GB DDR4 2666 MHz & G-Skill 16GB DDR3 2134MHz
Graphics Card(s)
On board Intel CPU graphics & Nvidia GeForce GTX 1050Ti
Sound Card
Laptop onboard & Xonar DSX Card
Monitor(s) Displays
Generic & Samsung 27" SAM0C4C
Hard Drives
Samsung 970 Pro NMe & Samsung 870 EVO 500GB
PSU
N/A
Case
N/A
Cooling
Asus in built
Keyboard
Generic
Mouse
Logitec Wireless
Internet Speed
50Mbs max allowance - occasionally up to 75Mbs
Browser
Brave
Antivirus
ESET Ultimate Security on both
Other Info
Desktop running Windows11 Pro with unsupported hardware fix