Random Crashes when gaming


EnvoyArcher

Member
Local time
10:18 PM
Posts
7
Location
Berlin
OS
Windows 11
Screenshot (513).png

Checking the event viewer I am getting this error. Not sure what the remedy is!


Log Collector files here: Dropbox
 
Last edited:

My Computer My Computer

At a glance

Windows 11Intel Core i9-11900KF32 GB DDR4 SDRAMASUS TUF RTX 4080 GAMING OC
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
ASUS
CPU
Intel Core i9-11900KF
Motherboard
ASUS ROG STRIX Z590-E GAMING WIFI
Memory
32 GB DDR4 SDRAM
Graphics Card(s)
ASUS TUF RTX 4080 GAMING OC
PSU
Corsair hx1000i
Which game causes it? Does it any other game as well? If it does, then try updating your graphics drivers. If it doesn't it is the specific game. Visit game's site and see if there is any patch released to fix it.
 

My Computers My Computers

  • At a glance

    Windows 11 Pro 23H2 (5699), 25H2 (8655)Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz4GBMobile Intel(R) GMA 4500M (Mobile 4 series)
    OS
    Windows 11 Pro 23H2 (5699), 25H2 (8655)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • At a glance

    Windows 11 Pro v25H2 (build 26200.8655)Intel Core-i7 3770 3.40GHz s1155 (3rd generat...2x Kingston Hyper-X Blu 8GB DDR3-1600GIGABYTE GeForce RTX 3050 WINDFORCE OC V2 6GB...
    Operating System
    Windows 11 Pro v25H2 (build 26200.8655)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    GIGABYTE GeForce RTX 3050 WINDFORCE OC V2 6GB (GV-N3050WF2OCV2-6GD)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
    Keyboard
    Mitsumi 101-key PS/2
    Mouse
    Sunnyline OptiEye PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
@spapakons I am noticing this on Diablo 4, Harry Potter Quidditch Champions and Sims 4. So I feel like it's happening whenever I play any games. Though to be more specific the timing is random, so its not like it auto crashes when I boot up a game. The screen will randomly freeze and my computer will restart itself.
 

My Computer My Computer

At a glance

Windows 11Intel Core i9-11900KF32 GB DDR4 SDRAMASUS TUF RTX 4080 GAMING OC
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
ASUS
CPU
Intel Core i9-11900KF
Motherboard
ASUS ROG STRIX Z590-E GAMING WIFI
Memory
32 GB DDR4 SDRAM
Graphics Card(s)
ASUS TUF RTX 4080 GAMING OC
PSU
Corsair hx1000i
Welcome to the forum. Gather the necessary log files, put them in a folder, Zip the folder and upload the zipped folder to any cloud provider.
Provide a SHARED link to the uploaded zip file in your thread. @zbook or one of the others experienced in dealing with logfiles will look at it.
 

My Computers My Computers

  • At a glance

    Windows 11 Pro 25H2 26200.8655i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • At a glance

    Windows 11 Pro 24H2 26200.8457AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.8457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457
@glasskuter Thanks for the instructions! I've added the file to my main post but will also include it here for ease!

Log Collector files: Dropbox
 

My Computer My Computer

At a glance

Windows 11Intel Core i9-11900KF32 GB DDR4 SDRAMASUS TUF RTX 4080 GAMING OC
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
ASUS
CPU
Intel Core i9-11900KF
Motherboard
ASUS ROG STRIX Z590-E GAMING WIFI
Memory
32 GB DDR4 SDRAM
Graphics Card(s)
ASUS TUF RTX 4080 GAMING OC
PSU
Corsair hx1000i
1) Run Tuneup plus > post a share link







2) Create a new restore point:





3) The BIOS Version/Date American Megatrends Inc. 1601, 11/4/2022

Upgrade the BIOS: 1601 > 2203






4) Uninstall the Nvidia GPU driver nvlddmkm.sys using DDU > reinstall from the Nvidia website









ROG STRIX Z590-E GAMING WIFI BIOS 1701

"1. Improve system stability
2. Improve compatibility with NVIDIA RTX40 series cards





Code:
ROG STRIX Z590-E GAMING WIFI BIOS 1801
"1. Improve system stability and compatibility


ROG STRIX Z590-E GAMING WIFI BIOS 1903
"1. Recommended for vital update to mitigate the potential security vulnerabilities
2. Improve system stability


ROG STRIX Z590-E GAMING WIFI BIOS 2001
"1. Improve system performance
2. Update for Intel security issue


ROG STRIX Z590-E GAMING WIFI BIOS 2203
"Improve system stability





Code:
Name    NVIDIA GeForce RTX 4080
PNP Device ID    PCI\VEN_10DE&DEV_2704&SUBSYS_88A11043&REV_A1\4&39FDDC03&0&0008
Adapter Type    NVIDIA GeForce RTX 4080, NVIDIA compatible
Adapter Description    NVIDIA GeForce RTX 4080
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ea7f458f0e49497d\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ea7f458f0e49497d\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ea7f458f0e49497d\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ea7f458f0e49497d\nvldumdx.dll
Driver Version    32.0.15.6590
INF File    oem17.inf (Section080 section)
Color Planes    Not Available
Color Table Entries    4294967296
Resolution    3840 x 2160 x 60 hertz
Bits/Pixel    32
Memory Address    0xA0000000-0xA10FFFFF
Memory Address    0x0000-0x1FFFFFF
I/O Port    0x00004000-0x00004FFF
IRQ Channel    IRQ 4294967248
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPI.INF_AMD64_EA7F458F0E49497D\NVLDDMKM.SYS (32.0.15.6590, 72.77 MB (76,307,592 bytes), 10/19/2024 11:24 AM)

Code:
nvlddmkm.sys Thu Sep  5 18:09:37 2024 (66DA3A31)
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
@zbook Thanks for taking a look at my post. I will include everything below.

1)Tuneup Log: Dropbox

2) Done

3) Did this last night, from your post this seems to be a massive update!

4) Done
 

My Computer My Computer

At a glance

Windows 11Intel Core i9-11900KF32 GB DDR4 SDRAMASUS TUF RTX 4080 GAMING OC
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
ASUS
CPU
Intel Core i9-11900KF
Motherboard
ASUS ROG STRIX Z590-E GAMING WIFI
Memory
32 GB DDR4 SDRAM
Graphics Card(s)
ASUS TUF RTX 4080 GAMING OC
PSU
Corsair hx1000i
Tuneup plus results all good.

Monitor the computer for several days of game playing.

For any hangs , freezes, or unexpected shutdowns and restarts with or without BSOD post a new V2 share link into the newest post.
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
Thanks so much for all the help @zbook! Will post any updates here
 

My Computer My Computer

At a glance

Windows 11Intel Core i9-11900KF32 GB DDR4 SDRAMASUS TUF RTX 4080 GAMING OC
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
ASUS
CPU
Intel Core i9-11900KF
Motherboard
ASUS ROG STRIX Z590-E GAMING WIFI
Memory
32 GB DDR4 SDRAM
Graphics Card(s)
ASUS TUF RTX 4080 GAMING OC
PSU
Corsair hx1000i
Please monitor using:

 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
@zbook I had another issue. This time the screen hangs up/freezes (no shutdown), but I get a " no signal to display port" message and a black screen. Including a new V2 log file below:

V2 Log: Dropbox
 

My Computer My Computer

At a glance

Windows 11Intel Core i9-11900KF32 GB DDR4 SDRAMASUS TUF RTX 4080 GAMING OC
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
ASUS
CPU
Intel Core i9-11900KF
Motherboard
ASUS ROG STRIX Z590-E GAMING WIFI
Memory
32 GB DDR4 SDRAM
Graphics Card(s)
ASUS TUF RTX 4080 GAMING OC
PSU
Corsair hx1000i
@zbook I have gone ahead and used the DDU Uninstaller to remove current Nvidia drivers and used an earlier version hoping that its more stable.
 

My Computer My Computer

At a glance

Windows 11Intel Core i9-11900KF32 GB DDR4 SDRAMASUS TUF RTX 4080 GAMING OC
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
ASUS
CPU
Intel Core i9-11900KF
Motherboard
ASUS ROG STRIX Z590-E GAMING WIFI
Memory
32 GB DDR4 SDRAM
Graphics Card(s)
ASUS TUF RTX 4080 GAMING OC
PSU
Corsair hx1000i
It's not the first time that a newer driver is worse than the previous driver and you have to install the previous one. However, I had similar experiences in XP. I thought this is very rare by today standards.
 

My Computers My Computers

  • At a glance

    Windows 11 Pro 23H2 (5699), 25H2 (8655)Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz4GBMobile Intel(R) GMA 4500M (Mobile 4 series)
    OS
    Windows 11 Pro 23H2 (5699), 25H2 (8655)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • At a glance

    Windows 11 Pro v25H2 (build 26200.8655)Intel Core-i7 3770 3.40GHz s1155 (3rd generat...2x Kingston Hyper-X Blu 8GB DDR3-1600GIGABYTE GeForce RTX 3050 WINDFORCE OC V2 6GB...
    Operating System
    Windows 11 Pro v25H2 (build 26200.8655)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    GIGABYTE GeForce RTX 3050 WINDFORCE OC V2 6GB (GV-N3050WF2OCV2-6GD)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
    Keyboard
    Mitsumi 101-key PS/2
    Mouse
    Sunnyline OptiEye PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
All of the BSODs had the same Nvidia GPU driver 32.0.15.6590.

The latest BSOD were bugchecks:

VIDEO_TDR_FAILURE (116)

DPC_WATCHDOG_VIOLATION (133)

Tue Oct 22 07:46:34.176 2024 (UTC - 5:00)
Tue Oct 22 10:11:35.682 2024 (UTC - 5:00)



If a different driver version results in computer stability then your set.

If a different driver version results in computer instability then plan to swap test the GPU card (Nvidia or AMD).





Code:
Name    NVIDIA GeForce RTX 4080
PNP Device ID    PCI\VEN_10DE&DEV_2704&SUBSYS_88A11043&REV_A1\4&39FDDC03&0&0008
Adapter Type    NVIDIA GeForce RTX 4080, NVIDIA compatible
Adapter Description    NVIDIA GeForce RTX 4080
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ea7f458f0e49497d\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ea7f458f0e49497d\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ea7f458f0e49497d\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ea7f458f0e49497d\nvldumdx.dll
Driver Version    32.0.15.6590
INF File    oem17.inf (Section080 section)
Color Planes    Not Available
Color Table Entries    4294967296
Resolution    3840 x 2160 x 144 hertz
Bits/Pixel    32
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPI.INF_AMD64_EA7F458F0E49497D\NVLDDMKM.SYS (32.0.15.6590, 72.77 MB (76,307,592 bytes), 10/19/2024 11:24 AM)

Code:
nvlddmkm.sys Thu Sep 26 14:36:40 2024 (66F5B7C8)
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
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