Random freezes or BSOD

Hi members,

Been experiencing random freezes since Thursday (6 Jul). Here's a bit of a history of my systems:

• 1st system (since 9 Nov 2021): bought ROG Strix GA15DK Gaming Desktop. No issue ever occurred on this PC. (https://www.amazon.com/GA15DK-Desktop-GeForce-Windows-GA15DK-AS776/dp/B08ZRTRLR9)
• 2nd system (since 10 Feb 2023): mainly upgrading GPU - bought a new case, two new fans, a new GPU; everything else is from the last system. This PC had been perfect on the get go until 6 Jul 2023 when freezes occurred.
• 3rd system (7 Jul 2023, the immediate next day after detecting the freezes): given the freezes and also have been thinking about extra upgrades, installed a new motherboard, new CPU and CPU cooling, an additional SSD, and a new WIFI adaptor. Everything else is from the last system. However freezes persist.
• OS was updated to Win11 when it came out and had had no issues on the 2nd system until the date of freezing.
• Everything on my spec list is under warranty.

Freeze situation: just freezes randomly; sometimes froze shortly after booted, sometimes could go fine for 1~2 hours before freezing (that seems to be the limit). Freezing seems to occur less often if case opened. I did hard reboot with power button every time when it didn't reboot itself (half of the time it wouldn't reboot itself) for longer than 10 minutes. The freezes sometimes led to BSOD (black).

Things I have attempted to fix the issue but none have resolved it for good:

• open case while using PC;
• thorough dusting on PSU, CPU, GPU, motherboard;
• reset PC (in fact it won't let me reset; resetting always ended up BSOD (blue) and reverted back)
• removed overclocking

GPU and CPU temp have been normal during intense gaming. When I checked the reliability report after rebooting, most of the freezes were due to these Live Kernel Event 117 or 141 (sometimes both). In some rare occasions, the freezes didn't return any hardware errors messages on reliability report.

Please see the attached V2 log. Thank you greatly in advance for any assistance.

1)Run Tuneup plus > post a share link into this thread using one drive, drop box, or google drive



2) Upgrade the BIOS f21 > f24



3) Create a new retore point



4) For any BSOD post a new V2 share link into the newest post

1)Run Tuneup plus > post a share link into this thread using one drive, drop box, or google drive


2) Upgrade the BIOS f21 > f24
Done

3) Create a new retore point
Done


4) For any BSOD post a new V2 share link into the newest post

Uninstall the Nvidia GPU drivers using DDU
Make sure that a clean install is performed and if available install the physx driver
look for a driver version different from driver version 31.0.15.3640






If the computer continues to have BSODs with different driver versions then swap test the GPU card (Nvidia or AMD)

Just to confirm - Nvidia graphic driver to reinstall the newest; physx anything other than 31.0.15.3640?

The computer appears to have malfunctioning hardware.

Try multiple drivers > if computer instability continues then swap the GPU hardware

I put my money on the BIOS. I had random unexplained freezing issues until I updated the BIOS to F24b (beta) and now F24. Now she is as solid as a rock and loving it. I've got the Gigabyte Z690 GAMING X.

For any BSOD post a new V2 share link into the newest post.

Update:

• Performed clean install --> did not stop freezing and BSOD
• Installed older versions of nvidia graphic drivers --> did not stop
• Swapped with other GPU (3070 and 2070), all these worked fine but putting my 4090 back on will result in freezing/BSOD situations, so it is pretty clear to me that the GPU has become faulty and I am sending it back to warranty.

Thank you @zbook for your time and knowledge. Just another question however, what could possibly cause the GPU to become faulty out of the blue though? It was run fine for 5 months straight without any slight issues...

You're welcome.

Glad to help.


(The log files only collected files for two days after the clean install)
(There may have been other findings capturing files from prior to that.)



To monitor more frequently please use reliability monitor

zbook said:

You're welcome.

Glad to help.


(The log files only collected files for two days after the clean install)
(There may have been other findings capturing files from prior to that.)



To monitor more frequently please use reliability monitor

View Reliability History in Windows 11 Tutorial

This tutorial will show you how to view reliability history for your Windows 11 device. The Reliability Monitor provides a system stability overview and details about events that impact reliability. It calculates the Stability Index shown in the System Stability Chart. Reliability Monitor...

www.elevenforum.com

Reliability Monitor is the Best Windows Troubleshooting Tool You Aren't Using

When it comes to hidden gems in Windows, nothing beats the Reliability monitor tool, hidden behind a link inside of another tool that you don't use either.

www.howtogeek.com

Click to expand...

After sending my GPU to warranty, Zotac decided to just give me a new one without telling me what went wrong with the last card (but they did confirm it was causing freezes).

Received my new card on 1 Aug and has been running fine until yesterday - the first freeze happened, along came with a hardware error 1c5 on the reliability history. Since this is a new error, I didn't think much of it - but then soon it came with 4 more freezes (from yesterday until the moment I am typing this post).

All 5 freezes returned blue screen. The first one returned 'Hardware Error 1c5', the subsequent 4 returned 'BlueScreen 133'. These error codes are all new (were never seen in my last faulty card).

Things I have done - only upgraded my BIOS to F25 today.

I suspect something in my system is causing the card to go faulty, since it's a new one afterall. Please see the attached V2 log. I would love to dive deeper this time since this is getting ridiculously frustrating.

Miccoolio said:

After sending my GPU to warranty, Zotac decided to just give me a new one without telling me what went wrong with the last card (but they did confirm it was causing freezes).

Received my new card on 1 Aug and has been running fine until yesterday - the first freeze happened, along came with a hardware error 1c5 on the reliability history. Since this is a new error, I didn't think much of it - but then soon it came with 4 more freezes (from yesterday until the moment I am typing this post).

All 5 freezes returned blue screen. The first one returned 'Hardware Error 1c5', the subsequent 4 returned 'BlueScreen 133'. These error codes are all new (were never seen in my last faulty card).

Things I have done - only upgraded my BIOS to F25 today.

I suspect something in my system is causing the card to go faulty, since it's a new one afterall. Please see the attached V2 log. I would love to dive deeper this time since this is getting ridiculously frustrating.

MICCO-(2023-08-04_19-42-54).zip

drive.google.com

Click to expand...

6th freeze - same 'BlueScreen 133'. So far only being idle hasn't caused freezes.

New V2 log:

The license report displayed invalid.

Make sure that Windows is properly activated and licensed > post a new V2 share link into the newest post

zbook said:

The license report displayed invalid.

Make sure that Windows is properly activated and licensed > post a new V2 share link into the newest post

Click to expand...

Just bought a new windows key and activated - not even gonna ask why this wasn't an issue when I previously changed my motherboard...

7th freeze.

8th freeze - and my worst nightmare Hardware error 141 has returned.

(Also performed a DDU clean reinstall of graphic driver after posting this, however I have reinstalled the latest driver not the older versions)

9th freeze, first one after I reinstalled graphic driver.

1) Run Tuneup plus > post a share link into this thread



2) Turn off Windows fast startup:




3) Open administrative command prompt and copy and paste:

PowerShell $D=(New-Object -ComObject Wscript.Shell).SpecialFolders(4);Compress-Archive "%WinDir%\MEMORY.DMP" "$D\Memory_dmp"

Post a separate share link into this thread with only the compressed memory dump using one drive, drop box, or google drive.



4) For any BSOD post a new V2 share link into the newest post.

1) Run Tuneup plus > post a share link into this thread > done (I copied everything from cmd to a notepad and named it Tuneup.log; hope that's what you need)


2) Turn off Windows fast startup > done


3) Open administrative command prompt and copy and paste:

PowerShell $D=(New-Object -ComObject Wscript.Shell).SpecialFolders(4);Compress-Archive "%WinDir%\MEMORY.DMP" "$D\Memory_dmp"

Post a separate share link into this thread with only the compressed memory dump using one drive, drop box, or google drive.

> done

Windows Resource Protection found corrupt files and successfully repaired them.

(The second page was not present)


Boot to the BIOS > post images for these voltages: 3.3, 5, 12