Random Game Crashes


P

Paul192

Member
Local time
4:46 AM
Posts
7
Location
England uk
OS
windows 11
HI, I only play 1 game ( Division1 ) and the game crashes randomly. I have uninstalled/re installed the game many times but still i get crashes. can someone help?

her is the link to my V2 log

PAUL192-(2025-11-14_11-36-51).zip

drive.google.com drive.google.com
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    AMD
    CPU
    AMD Ryzen 5 3600
    Motherboard
    ASUS PRIME X570-P
    Memory
    Corsair CMX16GX4M2D3000C16
    Graphics Card(s)
    xfx AMD radion RX 5700
    Sound Card
    \
    Monitor(s) Displays
    samsung S34CG50
    Screen Resolution
    3440 x1400
    Hard Drives
    Sabrent Rocket 4.0 1TB . Crucial_CT512MX100SSD1
    PSU
    Corsair RM 750
    Cooling
    cpu w/ ooled
    Keyboard
    prix
    Internet Speed
    900 Mbps
    Browser
    MS Edge
    Antivirus
    win 11
1) The BIOS Version/Date American Megatrends Inc. 5013, 3/22/2024

Upgrade the BIOS: 5013 > 5031

PRIME X570-P - Support

www.asus.com www.asus.com


2) Run: tuneup_plus > post a share link

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com


3) Run gather_additional_dump_files > post a share link


Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com



4) More after viewing these results
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Please swap test the GPU card (AMD or Nvidia)


Code: 
Name    AMD Radeon RX 5700
PNP Device ID    PCI\VEN_1002&DEV_731F&SUBSYS_57051682&REV_C4\6&3AFA59FD&0&00000019
Adapter Type    AMD Radeon Graphics Processor (0x731F), Advanced Micro Devices, Inc. compatible
Adapter Description    AMD Radeon RX 5700
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\u0413716.inf_amd64_05f67121425d2179\B409877\atidx9loader64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0413716.inf_amd64_05f67121425d2179\B409877\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0413716.inf_amd64_05f67121425d2179\B409877\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0413716.inf_amd64_05f67121425d2179\B409877\amdxc64.dll
Driver Version    32.0.12033.1030
INF File    oem6.inf (ati2mtag_Navi10 section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0413716.INF_AMD64_05F67121425D2179\B409877\AMDKMDAG.SYS (32.0.12033.1030, 105.82 MB (110,965,120 bytes), 10/28/2025 9:09 PM)



Code: 
amdkmdag.sys Wed Nov 27 09:48:29 2024 (67473F4D)

Code: 
amdkmdag.sys Thu Jul 24 19:26:37 2025 (6882CF3D)

Code: 
amdkmdag.sys Mon May 26 02:09:07 2025 (68341393)
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
zbook said:
1) The BIOS Version/Date American Megatrends Inc. 5013, 3/22/2024

Upgrade the BIOS: 5013 > 5031

PRIME X570-P - Support

www.asus.com www.asus.com


2) Run: tuneup_plus > post a share link

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com


3) Run gather_additional_dump_files > post a share link


Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com



4) More after viewing these results
Click to expand...
Than you . I updated bios as told. And attached a
tuneup.log But it says the livekernal report is too big. i will get a link to my google drive.........https://drive.google.com/drive/folders/1HSCExJsI2pI5t0ZYAInEGc4dVqDeeZtD?usp=drive_link
 

Attachments

Last edited:

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    AMD
    CPU
    AMD Ryzen 5 3600
    Motherboard
    ASUS PRIME X570-P
    Memory
    Corsair CMX16GX4M2D3000C16
    Graphics Card(s)
    xfx AMD radion RX 5700
    Sound Card
    \
    Monitor(s) Displays
    samsung S34CG50
    Screen Resolution
    3440 x1400
    Hard Drives
    Sabrent Rocket 4.0 1TB . Crucial_CT512MX100SSD1
    PSU
    Corsair RM 750
    Cooling
    cpu w/ ooled
    Keyboard
    prix
    Internet Speed
    900 Mbps
    Browser
    MS Edge
    Antivirus
    win 11
Tuneup plus results were excellent.



Please create a new restore point.

www.elevenforum.com

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...
www.elevenforum.com www.elevenforum.com



Please make sure that links do not require sign in.

How to use Google Drive - Computer - Google Drive Help

Want advanced Google Workspace features for your business?
support.google.com support.google.com
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
I created a Restore point what next?
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    AMD
    CPU
    AMD Ryzen 5 3600
    Motherboard
    ASUS PRIME X570-P
    Memory
    Corsair CMX16GX4M2D3000C16
    Graphics Card(s)
    xfx AMD radion RX 5700
    Sound Card
    \
    Monitor(s) Displays
    samsung S34CG50
    Screen Resolution
    3440 x1400
    Hard Drives
    Sabrent Rocket 4.0 1TB . Crucial_CT512MX100SSD1
    PSU
    Corsair RM 750
    Cooling
    cpu w/ ooled
    Keyboard
    prix
    Internet Speed
    900 Mbps
    Browser
    MS Edge
    Antivirus
    win 11
The logs collected BSODs from July to November.

All BSODs were caused by the AMD GPU drivers / hardware.

Three different driver versions resulted in continued BSODs.

Please swap test the GPU card.

GoFile.io can be used for posting links without sign in.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Ah I don't have another card to swap out . But i took the video card apart last night and renewed the thermal paste/pads witch looked a bit dry. the temps when running FurMark have now dropped about 10 degrees. And i played the Game nearly all night without a crash. so could it have been the card over heating, or the old Bios version that was the problem?
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    AMD
    CPU
    AMD Ryzen 5 3600
    Motherboard
    ASUS PRIME X570-P
    Memory
    Corsair CMX16GX4M2D3000C16
    Graphics Card(s)
    xfx AMD radion RX 5700
    Sound Card
    \
    Monitor(s) Displays
    samsung S34CG50
    Screen Resolution
    3440 x1400
    Hard Drives
    Sabrent Rocket 4.0 1TB . Crucial_CT512MX100SSD1
    PSU
    Corsair RM 750
    Cooling
    cpu w/ ooled
    Keyboard
    prix
    Internet Speed
    900 Mbps
    Browser
    MS Edge
    Antivirus
    win 11
Please run the computer playing games for the next week.

(the last two BSODs were eleven days apart)

Make note of hangs, freezes, and unexpected shutdowns and restarts with or without BSODs.




Monitor the computer using reliability history:

www.elevenforum.com

View Reliability History in Windows 11

This tutorial will show you how to view reliability history for your Windows 11 device. The Reliability Monitor provides a system stability overview and details about events that impact reliability. It calculates the Stability Index shown in the System Stability Chart. Reliability Monitor...
www.elevenforum.com www.elevenforum.com




After three days post these log files into the newest post:

a) V2

b) https://www.tenforums.com/attachmen...od-debugging-gather_additional_dump_files.bat


Make sure that google links are available without sign in.

Or use GoFile.io.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Will do. and thanks for the help.
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    AMD
    CPU
    AMD Ryzen 5 3600
    Motherboard
    ASUS PRIME X570-P
    Memory
    Corsair CMX16GX4M2D3000C16
    Graphics Card(s)
    xfx AMD radion RX 5700
    Sound Card
    \
    Monitor(s) Displays
    samsung S34CG50
    Screen Resolution
    3440 x1400
    Hard Drives
    Sabrent Rocket 4.0 1TB . Crucial_CT512MX100SSD1
    PSU
    Corsair RM 750
    Cooling
    cpu w/ ooled
    Keyboard
    prix
    Internet Speed
    900 Mbps
    Browser
    MS Edge
    Antivirus
    win 11
So last night i has more crashes. (Black screen and game freeze.

zip - Google Drive

drive.google.com drive.google.com
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    AMD
    CPU
    AMD Ryzen 5 3600
    Motherboard
    ASUS PRIME X570-P
    Memory
    Corsair CMX16GX4M2D3000C16
    Graphics Card(s)
    xfx AMD radion RX 5700
    Sound Card
    \
    Monitor(s) Displays
    samsung S34CG50
    Screen Resolution
    3440 x1400
    Hard Drives
    Sabrent Rocket 4.0 1TB . Crucial_CT512MX100SSD1
    PSU
    Corsair RM 750
    Cooling
    cpu w/ ooled
    Keyboard
    prix
    Internet Speed
    900 Mbps
    Browser
    MS Edge
    Antivirus
    win 11
Bug Check 0x119: VIDEO_SCHEDULER_INTERNAL_ERROR

Bug Check 0x117: VIDEO_TDR_TIMEOUT_DETECTED
Bug Check 0x141: VIDEO_ENGINE_TIMEOUT_DETECTED



When possible please swap test or replace the GPU card.




Code: 
Name    AMD Radeon RX 5700
PNP Device ID    PCI\VEN_1002&DEV_731F&SUBSYS_57051682&REV_C4\6&3AFA59FD&0&00000019
Adapter Type    AMD Radeon Graphics Processor (0x731F), Advanced Micro Devices, Inc. compatible
Adapter Description    AMD Radeon RX 5700
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\u0413716.inf_amd64_05f67121425d2179\B409877\atidx9loader64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0413716.inf_amd64_05f67121425d2179\B409877\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0413716.inf_amd64_05f67121425d2179\B409877\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0413716.inf_amd64_05f67121425d2179\B409877\amdxc64.dll
Driver Version    32.0.12033.1030
INF File    oem6.inf (ati2mtag_Navi10 section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0413716.INF_AMD64_05F67121425D2179\B409877\AMDKMDAG.SYS (32.0.12033.1030, 105.82 MB (110,965,120 bytes), 10/28/2025 9:09 PM)



Code: 
amdkmdag.sys Wed Nov 27 09:48:29 2024 (67473F4D)
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Ok thanks I will try to get another card to try/buy and get back to you
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    AMD
    CPU
    AMD Ryzen 5 3600
    Motherboard
    ASUS PRIME X570-P
    Memory
    Corsair CMX16GX4M2D3000C16
    Graphics Card(s)
    xfx AMD radion RX 5700
    Sound Card
    \
    Monitor(s) Displays
    samsung S34CG50
    Screen Resolution
    3440 x1400
    Hard Drives
    Sabrent Rocket 4.0 1TB . Crucial_CT512MX100SSD1
    PSU
    Corsair RM 750
    Cooling
    cpu w/ ooled
    Keyboard
    prix
    Internet Speed
    900 Mbps
    Browser
    MS Edge
    Antivirus
    win 11
If the motherboard has another port for the GPU card it can be tested.

In most cases the malfunctioning component is the card.


You're welcome.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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