Random Game Crashes

Paul192 · Nov 14, 2025

HI, I only play 1 game ( Division1 ) and the game crashes randomly. I have uninstalled/re installed the game many times but still i get crashes. can someone help?

her is the link to my V2 log

PAUL192-(2025-11-14_11-36-51).zip

drive.google.com

zbook · Nov 14, 2025

1) The BIOS Version/Date American Megatrends Inc. 5013, 3/22/2024

Upgrade the BIOS: 5013 > 5031

PRIME X570-P - Support

www.asus.com

2) Run: tuneup_plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360137d1645183388-batch-files-use-bsod-debugging-tuneup_plus_log.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

3) Run gather_additional_dump_files > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/358470d1643456903-batch-files-use-bsod-debugging-gather_additional_dump_files.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

4) More after viewing these results

zbook · Nov 14, 2025

Please swap test the GPU card (AMD or Nvidia)

Code:

Name    AMD Radeon RX 5700
PNP Device ID    PCI\VEN_1002&DEV_731F&SUBSYS_57051682&REV_C4\6&3AFA59FD&0&00000019
Adapter Type    AMD Radeon Graphics Processor (0x731F), Advanced Micro Devices, Inc. compatible
Adapter Description    AMD Radeon RX 5700
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\u0413716.inf_amd64_05f67121425d2179\B409877\atidx9loader64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0413716.inf_amd64_05f67121425d2179\B409877\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0413716.inf_amd64_05f67121425d2179\B409877\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0413716.inf_amd64_05f67121425d2179\B409877\amdxc64.dll
Driver Version    32.0.12033.1030
INF File    oem6.inf (ati2mtag_Navi10 section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0413716.INF_AMD64_05F67121425D2179\B409877\AMDKMDAG.SYS (32.0.12033.1030, 105.82 MB (110,965,120 bytes), 10/28/2025 9:09 PM)

Code:

amdkmdag.sys Wed Nov 27 09:48:29 2024 (67473F4D)

Code:

amdkmdag.sys Thu Jul 24 19:26:37 2025 (6882CF3D)

Code:

amdkmdag.sys Mon May 26 02:09:07 2025 (68341393)

Paul192 · Nov 14, 2025

zbook said:
1) The BIOS Version/Date American Megatrends Inc. 5013, 3/22/2024

Upgrade the BIOS: 5013 > 5031

PRIME X570-P - Support

www.asus.com

2) Run: tuneup_plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360137d1645183388-batch-files-use-bsod-debugging-tuneup_plus_log.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

3) Run gather_additional_dump_files > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/358470d1643456903-batch-files-use-bsod-debugging-gather_additional_dump_files.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

4) More after viewing these results

Than you . I updated bios as told. And attached a
tuneup.log But it says the livekernal report is too big. i will get a link to my google drive.........https://drive.google.com/drive/folders/1HSCExJsI2pI5t0ZYAInEGc4dVqDeeZtD?usp=drive_link

zbook · Nov 14, 2025

Tuneup plus results were excellent.

Please create a new restore point.

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

Please make sure that links do not require sign in.

How to use Google Drive - Computer - Google Drive Help

Want advanced Google Workspace features for your business?

support.google.com

Paul192 · Nov 14, 2025

I created a Restore point what next?

zbook · Nov 14, 2025

The logs collected BSODs from July to November.

All BSODs were caused by the AMD GPU drivers / hardware.

Three different driver versions resulted in continued BSODs.

Please swap test the GPU card.

GoFile.io can be used for posting links without sign in.

Paul192 · Nov 15, 2025

Ah I don't have another card to swap out . But i took the video card apart last night and renewed the thermal paste/pads witch looked a bit dry. the temps when running FurMark have now dropped about 10 degrees. And i played the Game nearly all night without a crash. so could it have been the card over heating, or the old Bios version that was the problem?

zbook · Nov 15, 2025

Please run the computer playing games for the next week.

(the last two BSODs were eleven days apart)

Make note of hangs, freezes, and unexpected shutdowns and restarts with or without BSODs.

Monitor the computer using reliability history:

View Reliability History in Windows 11

This tutorial will show you how to view reliability history for your Windows 11 device. The Reliability Monitor provides a system stability overview and details about events that impact reliability. It calculates the Stability Index shown in the System Stability Chart. Reliability Monitor...

www.elevenforum.com

After three days post these log files into the newest post:

a) V2

b) https://www.tenforums.com/attachmen...od-debugging-gather_additional_dump_files.bat

Make sure that google links are available without sign in.

Or use GoFile.io.

Paul192 · Nov 15, 2025

Will do. and thanks for the help.

Paul192 · Nov 16, 2025

So last night i has more crashes. (Black screen and game freeze.

zip - Google Drive

drive.google.com

zbook · Nov 16, 2025

Bug Check 0x119: VIDEO_SCHEDULER_INTERNAL_ERROR

Bug Check 0x117: VIDEO_TDR_TIMEOUT_DETECTED
Bug Check 0x141: VIDEO_ENGINE_TIMEOUT_DETECTED

When possible please swap test or replace the GPU card.

Code:

Name    AMD Radeon RX 5700
PNP Device ID    PCI\VEN_1002&DEV_731F&SUBSYS_57051682&REV_C4\6&3AFA59FD&0&00000019
Adapter Type    AMD Radeon Graphics Processor (0x731F), Advanced Micro Devices, Inc. compatible
Adapter Description    AMD Radeon RX 5700
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\u0413716.inf_amd64_05f67121425d2179\B409877\atidx9loader64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0413716.inf_amd64_05f67121425d2179\B409877\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0413716.inf_amd64_05f67121425d2179\B409877\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0413716.inf_amd64_05f67121425d2179\B409877\amdxc64.dll
Driver Version    32.0.12033.1030
INF File    oem6.inf (ati2mtag_Navi10 section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0413716.INF_AMD64_05F67121425D2179\B409877\AMDKMDAG.SYS (32.0.12033.1030, 105.82 MB (110,965,120 bytes), 10/28/2025 9:09 PM)

Code:

amdkmdag.sys Wed Nov 27 09:48:29 2024 (67473F4D)

Paul192 · Nov 16, 2025

Ok thanks I will try to get another card to try/buy and get back to you

zbook · Nov 16, 2025

If the motherboard has another port for the GPU card it can be tested.

In most cases the malfunctioning component is the card.

You're welcome.

Random Game Crashes

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