Solved Reset insider win 11 problem


Jabiru

Well-known member
Member
Local time
8:14 AM
Posts
47
Location
Maryland USA
OS
Host Windows 11 Pro, (Windows 11 Insider Canary Hyper-V VM )
I decided to do a "Reset" to turn on some app protection which seemed to be grayed out in my existing Insider version. I chose the "download" option rather than use the files already resident on my system. I also chose to keep my files. The "Reset" went fine and everything looked ok until I went into Privacy & Security>Windows Security. Every single option chosen under the "Protection areas" (Virus & threat protection, Account protection etc.) refuses to navigate to the chosen page. Instead I get a window popup stating I need to browse the Microsoft Store to get an app to open the link. I also get the same thing when clicking on available options on the Windows security icon in the task bar. Clicking on the link to the Microsoft store shows "No results found".

Has this happened to anyone else? and how do I get around this? I am unable to configure anything under security settings.
 
Windows Build/Version
25236.rs/221028-1618

My Computer

System One

  • OS
    Host Windows 11 Pro, (Windows 11 Insider Canary Hyper-V VM )
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom User Build
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    ASUS Prime X570-P
    Memory
    4X CMK32GX4M2B3200C16 16GB 1066.7 MHz (DDR4-2133 / PC4-17000) (64GB)
    Graphics Card(s)
    AMD Radeon WX2100 Workstation
    Sound Card
    Integrated Realtek S1200A 8-Channel High Definition Audio CODEC
    Monitor(s) Displays
    2X Samsung S24D360
    Screen Resolution
    1920x1080
    Hard Drives
    1X WD Black 1TB NVMe M2 SSD, 2X WD Blue 500GB NVMe M2 SSD, 1X WD Blue 1TB SATA SSD
    PSU
    Corsair CX550M
    Case
    Corsair 110R
    Cooling
    Corsair iCUE H115i RGB PRO XT Liquid CPU Cooler
    Keyboard
    Logitech K270 KB/Mouse Combo
    Mouse
    Logitech K270 KB/Mouse Combo
    Internet Speed
    800Mb
    Browser
    Firefox, Edge, Edge Chromium
    Antivirus
    MalwareBytes, MS Defender
    Other Info
    1x Seagate 2TB HDD, 1x WD Passport 5TB HDD, 1x WD SATA 1TB Green SSD
It is a bug. I am not sure if you can fix it by installing all updates or using the sfc /scannow command. If it doesn't, I would backup all the data and then do a clean installation (format)of Windows 11.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 64-bit (build 22631.3374)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v23H2 (build 22631.3374)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    Patriot Burst Elite 480GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Stock Intel CPU Fan, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
This Insider iteration is on a Hyper-V VM, so it's no big deal to nuke it just by deleting the VM and creating another one. I am curious though why and how this happened.

Anyone have ideas?
 

My Computer

System One

  • OS
    Host Windows 11 Pro, (Windows 11 Insider Canary Hyper-V VM )
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom User Build
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    ASUS Prime X570-P
    Memory
    4X CMK32GX4M2B3200C16 16GB 1066.7 MHz (DDR4-2133 / PC4-17000) (64GB)
    Graphics Card(s)
    AMD Radeon WX2100 Workstation
    Sound Card
    Integrated Realtek S1200A 8-Channel High Definition Audio CODEC
    Monitor(s) Displays
    2X Samsung S24D360
    Screen Resolution
    1920x1080
    Hard Drives
    1X WD Black 1TB NVMe M2 SSD, 2X WD Blue 500GB NVMe M2 SSD, 1X WD Blue 1TB SATA SSD
    PSU
    Corsair CX550M
    Case
    Corsair 110R
    Cooling
    Corsair iCUE H115i RGB PRO XT Liquid CPU Cooler
    Keyboard
    Logitech K270 KB/Mouse Combo
    Mouse
    Logitech K270 KB/Mouse Combo
    Internet Speed
    800Mb
    Browser
    Firefox, Edge, Edge Chromium
    Antivirus
    MalwareBytes, MS Defender
    Other Info
    1x Seagate 2TB HDD, 1x WD Passport 5TB HDD, 1x WD SATA 1TB Green SSD
Corrupted system files? Just a guess. Another culprit is missing or damaged fonts, so Windows try to display some text but is not displayed properly.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 64-bit (build 22631.3374)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v23H2 (build 22631.3374)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    Patriot Burst Elite 480GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Stock Intel CPU Fan, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
Interesting, Just updated to 22H2 25247.10000 which apparently fixed the problem.
 

My Computer

System One

  • OS
    Host Windows 11 Pro, (Windows 11 Insider Canary Hyper-V VM )
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom User Build
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    ASUS Prime X570-P
    Memory
    4X CMK32GX4M2B3200C16 16GB 1066.7 MHz (DDR4-2133 / PC4-17000) (64GB)
    Graphics Card(s)
    AMD Radeon WX2100 Workstation
    Sound Card
    Integrated Realtek S1200A 8-Channel High Definition Audio CODEC
    Monitor(s) Displays
    2X Samsung S24D360
    Screen Resolution
    1920x1080
    Hard Drives
    1X WD Black 1TB NVMe M2 SSD, 2X WD Blue 500GB NVMe M2 SSD, 1X WD Blue 1TB SATA SSD
    PSU
    Corsair CX550M
    Case
    Corsair 110R
    Cooling
    Corsair iCUE H115i RGB PRO XT Liquid CPU Cooler
    Keyboard
    Logitech K270 KB/Mouse Combo
    Mouse
    Logitech K270 KB/Mouse Combo
    Internet Speed
    800Mb
    Browser
    Firefox, Edge, Edge Chromium
    Antivirus
    MalwareBytes, MS Defender
    Other Info
    1x Seagate 2TB HDD, 1x WD Passport 5TB HDD, 1x WD SATA 1TB Green SSD
So there were corrupted system files that were replaced by the upgrade.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 64-bit (build 22631.3374)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v23H2 (build 22631.3374)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    Patriot Burst Elite 480GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Stock Intel CPU Fan, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4

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