Screen jumping


barryman

Member
Member
Local time
7:45 PM
Posts
59
OS
Windows 11 Home build 10.0.22631
I am having a problem which is that when I am scrolling down a web page or even on Windows Explorer using my cordless mouse the screen jumps or scrolls on it own further down a page. I have tried updating the graphics card driver but that made no difference. I uninstalled the mouse driver, then restarted PC letting Windows automatically pick up the mouse and install it's own driver, but also made no difference. I can't think what else could be causing this.

The mouse is a generic Chinese job so has no brand name etc. therefore I cannot replace the driver. Can anybody point me to a link where I can download a generic cordless mouse driver as mine didn't come with any dedicated driver. A different driver might be the answer.

Thanks.
 

My Computer My Computer

At a glance

Windows 11 Home build 10.0.2263116gbbuilt-in
OS
Windows 11 Home build 10.0.22631
Computer type
PC/Desktop
Manufacturer/Model
HP 290 G1 SFF Business PC
Motherboard
HP 843F 00
Memory
16gb
Graphics Card(s)
built-in
Browser
chrome
It sounds like hardware to me. Your mouse may be adding extra scrolling commands at the end of your scroll action with the scroll wheel. Have you tried a different mouse?
 

My Computer My Computer

At a glance

Win 11 Pro 25H2Intel i7 13700KF32 GB Team Group DDR5 - 6000 CL 30ASUS TUF GAMING RTX 3070 Ti
OS
Win 11 Pro 25H2
Computer type
PC/Desktop
Manufacturer/Model
Self build
CPU
Intel i7 13700KF
Motherboard
Gigabyte Z790 UD AC
Memory
32 GB Team Group DDR5 - 6000 CL 30
Graphics Card(s)
ASUS TUF GAMING RTX 3070 Ti
Sound Card
On board Realtek
Monitor(s) Displays
ACER 34 inch
Screen Resolution
4K
Hard Drives
1 TB Samsung 980 Pro Nvme, 1 TB Samsung 970 EVO Nvme, 2 x Samsung 970 2TB SSD SATA
PSU
EVGA 1000Q
Case
Rosewill something or other
Cooling
Noctua NH-D15. A whole schwak of Noctua case fans. $$$
Keyboard
Logitech G815
Mouse
Logitech G502 Hero
Internet Speed
700 up, 600 down
Browser
Firefox
Antivirus
MalwareBytes
Common causes are:
1. Flat battery.
2. Polished Mouse mat/surface.

Windows itself has generic mouse drivers. Windows updates should take care of common chipset drivers for Bluetooth and Wireless dongles.
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
This definitely sounds like a hardware issue. My recommendation is that you grab yourself a cheap Logitech Wireless mouse. They run on battery for 1-3 years straight without replacement and are very reliable. Cost you about $10-25 depending on model. So you should not become bankrupt because of the investment. If you want something fancier then use known brands...again, Logitech is a very good option.
 

My Computers My Computers

  • At a glance

    Win 11 Pro 25H2 26200.8457 / Linux Mint 22.3Ryzen 7 2700U Pro32GBiGPU Vega 10
    OS
    Win 11 Pro 25H2 26200.8457 / Linux Mint 22.3
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo (WiFi/BT module upgraded to Intel Wireless-AC-9260)
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    125W(Dock)/65W(Travel Adapter)
    Keyboard
    Thinkpad / Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    1/1Gbit
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
  • At a glance

    Win 11 Pro 25H2 26200.8521(RP)i7-7700k @4.8GHz32GB 2x16GB 2133MHz CL15EVGA GTX1080Ti FTW 11GB
    Operating System
    Win 11 Pro 25H2 26200.8521(RP)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-7700k @4.8GHz
    Motherboard
    Asus PRIME Z270-A
    Memory
    32GB 2x16GB 2133MHz CL15
    Graphics card(s)
    EVGA GTX1080Ti FTW 11GB
    Sound Card
    Integrated
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    Hard Drives
    512GB ADATA SX8000NP NVMe PCIe Gen 3 x4
    PSU
    850W
    Case
    Fractal Design Define 7
    Cooling
    Noctua NH-D15 chromax.black
    Keyboard
    Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    1/1Gbit
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    AC WiFi Card
Check Mouse Settings:

Adjust the "Scroll inactive windows when I hover over them" setting to off.
Review the scrolling speed and lines per scroll settings.

If possible, try using the mouse on another computer to see if the issue is hardware related.
 
Last edited:

My Computers My Computers

  • At a glance

    Windows 11 Pro 25H2 Build 26200.8655Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz32.0 GB of I forget and the box is in storage.Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    OS
    Windows 11 Pro 25H2 Build 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built 2013
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    ROG SupremeFX Formula 8-Channel High Definition Audio
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Touch Screen Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list. OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / Mx Air Cordless
    Internet Speed
    2000/500Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
    TP-Link BE9300 WiFi 7 Bluetooth 5.4 (Archer TBE550E)
    TP-Link TX201 V1 2.5GB Lan

    Grandstream HT812 - VoIP
    ASUS DSL-AX82U - Mesh
    ASUS RT-AC68U - Mesh
    ASUS RT-BE88U Router

    Brother MFC-L2880DW Printer

    I’m on a horse.
  • At a glance

    Windows 11 Pro 25H2 Build 26200.8655 (Wifes)13th Generation Intel® Core™ i5-1340P Process...16GB LPDDR5-52001x Intel® Iris® Xe Graphics
    Operating System
    Windows 11 Pro 25H2 Build 26200.8655 (Wifes)
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7 14IRL8 - Type 82YL
    CPU
    13th Generation Intel® Core™ i5-1340P Processor(Core™ i5-1340P)
    Memory
    16GB LPDDR5-5200
    Graphics card(s)
    1x Intel® Iris® Xe Graphics
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512 GB SSD PCIe
    Mouse
    Logiteck MX Master 3S
    Internet Speed
    2000/500
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.


    Wireless Network: Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above
    Ports: 1x 1 Novo button; 2 in 1 Audio Combo jack; Micro SD Card Reader; HDMI 1.4b; 2 x USB Type-C (TBT4)
    USB 3.2 Gen 2 DP 1.4a
    PD 3.0); 1 x USB 3.2 Gen1 Type A
    Camera
    1x 1080P FHD IR/RGB Hybrid with Privacy Shutter and Dual Array Microphone
    Graphics
    1x Intel® Iris® Xe Graphics
    Monitor
    14" WUXGA
    Form Factor
    Convertible Notebook
  • Windows 11 Pro 25H2 Build 26200.8655 (Wifes)

    Yoga 7 2-in-1 14IML9 - Type 83DJ

    Processor: Intel® Core™ Ultra 7 155H Processor(Core™ Ultra 7 155H)

    Memory: 32GB LPD5X-7467

    Hard Drive: 1 TB SSD PCIe

    Wireless Network: 1x Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above

    Ports: 1 x HDMI 2.1 TMDS; 1 x Novo Button; 1 x Combo Audio Jack
    2 x USB-C (USB 4.0)
    1 x USB-A 3.2 Gen 1

    Camera: 1080P FHD IR Hybrid with Dual Microphone

    Graphics: Intel® Arc™ Graphics

    Monitor: 14" 2.8K

    ...Where's my horse?
Thanx to one and all for advice. I have now changed the "Scroll inactive windows when I hover over them" to OFF and lowered the scrolling speed and it is certainly an improvement, hardly any jumping.

Thanks again
 

My Computer My Computer

At a glance

Windows 11 Home build 10.0.2263116gbbuilt-in
OS
Windows 11 Home build 10.0.22631
Computer type
PC/Desktop
Manufacturer/Model
HP 290 G1 SFF Business PC
Motherboard
HP 843F 00
Memory
16gb
Graphics Card(s)
built-in
Browser
chrome

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