Seeking Help with Frequent Crashing and Freezing Issues on Gaming PC

Diffused5638 · Sep 4, 2023

I've had an issue with my gaming PC for the past couple of years and it has finally gotten to the point where it's annoying enough to try and seek help. I haven't been able to solve this on my own, but I, admittedly, am not very good with these kinds of issues.

This PC has a history of crashing and freezing. Both BSOD and just straight up locking up. However, this only seems to only occur when I'm playing video games. The BSODs have decreased in frequency since I wiped/re-installed Windows, but they still occasionally occur. The freezes though, they're killing me. There is no way to recover except to hold down the power button and restart. I've done some very basic troubleshooting: checking memory, looking in Event Viewer, updating drivers, etc. But I've gotten no closer to resolving this problem.

The only errors I see in Event Viewer are event IDs 41 and 6008 relating to rebooting/shutting down unexpectedly.

Any help would be greatly appreciated!

iko22 · Sep 4, 2023

Start by checking your Graphics Card. Run dxdiag from the Search box, and select the Display tab when it is ready. Are there any errors reported?

Also, does the problem persist on multiple games? On only new or older games?

Diffused5638 · Sep 4, 2023

There are no errors in dxdiag:

The problem occurs in almost every game I play. They all have been released in the past several years. I haven't kept track of which games I play that have crashed - I should start doing that - but it's been everything from Frostpunk to Starfield.

Dru2 · Sep 4, 2023

Have you looked at the power supply? How old is it?

I had an issue where my PC would constantly crash while gaming. I tried everything and at one time was convinced it that the GPU. I even dissembled the GPU to re-pad and re-paste. Still the issues persisted. I finally decided to look at voltages and noticed they were a little low. Replacing the power supply solved my issue, and all has been good since.

Testing a power supply takes skill and know-how, and I wouldn't recommend it for a novice. That said, you could check that all connections to the board and hardware is secure and tight. If all is good, if you have a spare power supply as I did, you could try swapping it.

Point though is do not discount the power supply.

Diffused5638 · Sep 4, 2023

I have not looked at the power supply itself. I have checked all connections and they are good. I bought the power supply a little less than 2 years ago. It's a Corsair CX750F. Unfortunately, I don't have another one to swap it out with to check, but if that is the next step, I can go buy one and give it a try.

Coincidentally, I just got a BSOD this morning after not getting one for about a week. I opened up the minidump with WinDbg and this is what is showed:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the BugCheck
Arg2: fffff80016c47e27, Address of the instruction which caused the BugCheck
Arg3: ffffcc0432ae64b0, Address of the context record for the exception that caused the BugCheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------

KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 2187

Key : Analysis.Elapsed.mSec
Value: 3010

Key : Analysis.IO.Other.Mb
Value: 0

Key : Analysis.IO.Read.Mb
Value: 0

Key : Analysis.IO.Write.Mb
Value: 0

Key : Analysis.Init.CPU.mSec
Value: 171

Key : Analysis.Init.Elapsed.mSec
Value: 16958

Key : Analysis.Memory.CommitPeak.Mb
Value: 103

Key : Bugcheck.Code.LegacyAPI
Value: 0x3b

Key : Dump.Attributes.AsUlong
Value: 1808

Key : Dump.Attributes.DiagDataWrittenToHeader
Value: 1

Key : Dump.Attributes.ErrorCode
Value: 0

Key : Dump.Attributes.KernelGeneratedTriageDump
Value: 1

Key : Dump.Attributes.LastLine
Value: Dump completed successfully.

Key : Dump.Attributes.ProgressPercentage
Value: 0

Key : Failure.Bucket
Value: AV_FLTMGR!FltpPassThrough

Key : Failure.Hash
Value: {3e861cc0-bdd4-b16d-2520-96048e630c24}

Key : Hypervisor.Enlightenments.ValueHex
Value: 1417df84

Key : Hypervisor.Flags.AnyHypervisorPresent
Value: 1

Key : Hypervisor.Flags.ApicEnlightened
Value: 0

Key : Hypervisor.Flags.ApicVirtualizationAvailable
Value: 1

Key : Hypervisor.Flags.AsyncMemoryHint
Value: 0

Key : Hypervisor.Flags.CoreSchedulerRequested
Value: 0

Key : Hypervisor.Flags.CpuManager
Value: 1

Key : Hypervisor.Flags.DeprecateAutoEoi
Value: 1

Key : Hypervisor.Flags.DynamicCpuDisabled
Value: 1

Key : Hypervisor.Flags.Epf
Value: 0

Key : Hypervisor.Flags.ExtendedProcessorMasks
Value: 1

Key : Hypervisor.Flags.HardwareMbecAvailable
Value: 1

Key : Hypervisor.Flags.MaxBankNumber
Value: 0

Key : Hypervisor.Flags.MemoryZeroingControl
Value: 0

Key : Hypervisor.Flags.NoExtendedRangeFlush
Value: 0

Key : Hypervisor.Flags.NoNonArchCoreSharing
Value: 1

Key : Hypervisor.Flags.Phase0InitDone
Value: 1

Key : Hypervisor.Flags.PowerSchedulerQos
Value: 0

Key : Hypervisor.Flags.RootScheduler
Value: 0

Key : Hypervisor.Flags.SynicAvailable
Value: 1

Key : Hypervisor.Flags.UseQpcBias
Value: 0

Key : Hypervisor.Flags.Value
Value: 21631230

Key : Hypervisor.Flags.ValueHex
Value: 14a10fe

Key : Hypervisor.Flags.VpAssistPage
Value: 1

Key : Hypervisor.Flags.VsmAvailable
Value: 1

Key : Hypervisor.RootFlags.AccessStats
Value: 1

Key : Hypervisor.RootFlags.CrashdumpEnlightened
Value: 1

Key : Hypervisor.RootFlags.CreateVirtualProcessor
Value: 1

Key : Hypervisor.RootFlags.DisableHyperthreading
Value: 0

Key : Hypervisor.RootFlags.HostTimelineSync
Value: 1

Key : Hypervisor.RootFlags.HypervisorDebuggingEnabled
Value: 0

Key : Hypervisor.RootFlags.IsHyperV
Value: 1

Key : Hypervisor.RootFlags.LivedumpEnlightened
Value: 1

Key : Hypervisor.RootFlags.MapDeviceInterrupt
Value: 1

Key : Hypervisor.RootFlags.MceEnlightened
Value: 1

Key : Hypervisor.RootFlags.Nested
Value: 0

Key : Hypervisor.RootFlags.StartLogicalProcessor
Value: 1

Key : Hypervisor.RootFlags.Value
Value: 1015

Key : Hypervisor.RootFlags.ValueHex
Value: 3f7

BUGCHECK_CODE: 3b

BUGCHECK_P1: c0000005

BUGCHECK_P2: fffff80016c47e27

BUGCHECK_P3: ffffcc0432ae64b0

BUGCHECK_P4: 0

FILE_IN_CAB: 090423-9000-01.dmp

TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b

DUMP_FILE_ATTRIBUTES: 0x1808
Kernel Generated Triage Dump

CONTEXT: ffffcc0432ae64b0 -- (.cxr 0xffffcc0432ae64b0)
rax=fffff80016c5e4a0 rbx=00000000906fae32 rcx=0000000000000023
rdx=000000000000000d rsi=0000000000060870 rdi=ffffa60cccc95a60
rip=fffff80016c47e27 rsp=ffffcc0432ae6ed0 rbp=ffffa60cca020c80
r8=0000000000000000 r9=0000000000000000 r10=fffff8001a923910
r11=ffffa60cb9925010 r12=ffffa60cccc95b78 r13=0000000000000001
r14=0000000000000001 r15=0000000000000000
iopl=0 nv up ei ng nz na po cy
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050287
FLTMGR!FltpPassThrough+0x1f7:
fffff800`16c47e27 d303 rol dword ptr [rbx],cl ds:002b:00000000`906fae32=????????
Resetting default scope

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: Starfield.exe

DEVICE_OBJECT: ffffa60cccc95a60

STACK_TEXT:
ffffcc04`32ae6ed0 fffff800`16c7d813 : ffffcc04`32ae6f68 00000000`00000000 00000000`00000000 00000000`00000001 : FLTMGR!FltpPassThrough+0x1f7
ffffcc04`32ae6f70 fffff800`1a8e8d35 : 00000000`00000002 ffffa60c`ccc95a60 ffffcc04`32ae7071 00000000`00000000 : FLTMGR!FltpFsControl+0xd3
ffffcc04`32ae6fd0 fffff800`1ad272d0 : ffffa60c`ccc95a60 ffffcc04`32ae7071 ffffa60c`ca020c80 ffffa60c`ca020c80 : nt!IofCallDriver+0x55
ffffcc04`32ae7010 fffff800`1ad25317 : ffffa60c`ccc95a60 00000000`00000000 ffffcc04`32ae7405 ffffa60c`ca020c80 : nt!IopSynchronousServiceTail+0x1d0
ffffcc04`32ae70c0 fffff800`1adac176 : 00000000`00000000 ffffcc04`32ae7420 00000000`00000000 00000000`00000000 : nt!IopXxxControlFile+0x707
ffffcc04`32ae72c0 fffff800`1aa40de5 : ffffa60c`c61a4080 0000002e`5dd0f528 ffffcc04`32ae7348 0000002e`5dd0f638 : nt!NtFsControlFile+0x56
ffffcc04`32ae7330 00007ffb`8354f374 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
0000002e`5dd0f508 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffb`8354f374

SYMBOL_NAME: FLTMGR!FltpPassThrough+1f7

MODULE_NAME: FLTMGR

IMAGE_NAME: FLTMGR.SYS

IMAGE_VERSION: 10.0.22621.1690

STACK_COMMAND: .cxr 0xffffcc0432ae64b0 ; kb

BUCKET_ID_FUNC_OFFSET: 1f7

FAILURE_BUCKET_ID: AV_FLTMGR!FltpPassThrough

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {3e861cc0-bdd4-b16d-2520-96048e630c24}

Followup: MachineOwner
---------

zbook · Sep 4, 2023

Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

Diffused5638 · Sep 4, 2023

V2 log collector output:
desktop-(2023-09-04_13-41-19).zip

Dru2 · Sep 4, 2023

Diffused5638 said:
Coincidentally, I just got a BSOD this morning after not getting one for about a week. I opened up the minidump with WinDbg and this is what is showed:....

Diagnosing dump files is not my forte, that would be in zbook's lane.

That said, before deep diving into zbook's task (which I don't disagree) you might also want to make sure both EPS power connectors are connected to the board as shown in the red box. There should be a 4-pin and 8-pin cable connected there from the power supply. If one is missing, that may also cause your issue as the board is short of power.

This is from your owners manual here (PDF File)

Let us know.

Diffused5638 · Sep 4, 2023

@Dru2 Thanks. I checked the connections and there is no 4-pin. Went through my mobo and PSU boxes and not in there either. Double-checked the manual, it does say you can connect only the 8-pin or both the 8-pin and 4-pin. I'll have to buy a 4-pin cable and hook it up. Worth a shot!

BrianInEngland · Sep 4, 2023

Diffused5638 said:
@Dru2 Thanks. I checked the connections and there is no 4-pin. Went through my mobo and PSU boxes and not in there either. Double-checked the manual, it does say you can connect only the 8-pin or both the 8-pin and 4-pin. I'll have to buy a 4-pin cable and hook it up. Worth a shot!

Make sure you buy the 4-pin cable that's designed for your PSU. Don't use a different one.

Benno23 · Sep 4, 2023

Diffused5638 said:
@Dru2 Thanks. I checked the connections and there is no 4-pin. Went through my mobo and PSU boxes and not in there either. Double-checked the manual, it does say you can connect only the 8-pin or both the 8-pin and 4-pin. I'll have to buy a 4-pin cable and hook it up. Worth a shot!

If your PSU came with a second 8 pin EPS cable, you should be able to split apart the end that plugs into the motherboard into 2 4 pin connectors, most EPS cables work like this.

jds63 · Sep 4, 2023

Sounds similar to my older post here never resolved i still occasionally get freeze ups.

Freezes then restarts nvlddmkm.sys

zbook · Sep 4, 2023

There were many fatal WHEA errors most often seen with malfunctioning hardware.

There were some misbehaving drivers.

Please perform the following steps in sequence:

1) Run: Tuneup plus > post a share link into this thread using one drive, drop box, or google drive.

https://www.tenforums.com/attachments/bsod-crashes-debugging/360137d1645183388-batch-files-use-bsod-debugging-tuneup_plus_log.bat

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

2) Uninstall Norton AV using the applicable uninstall tool:

Download and run the Norton Remove and Reinstall tool for Windows

Norton Remove and Reinstall tool helps to uninstall and reinstall most Norton products such as Norton Security, Norton 360, and Norton Internet Security on Windows computers.

support.norton.com

3) Make sure that Microsoft defender is on

4) Uninstall Nvidia GPU drivers using DDU > reinstall using the Nvidia website

Display Driver Uninstaller: How to use

How to Use Display Driver Uninstaller to Uninstall any Installed Display Driver This tutorial will show you how to use Display Driver Uninstaller (DDU) to uninstall the Insialled display driver completely from your system. As a model, the current tutorial will uninstall Nvidia 347.88 WHQL...

www.sevenforums.com

Download Display Driver Uninstaller (DDU) Official Latest Version

Download Display Driver Uninstaller (DDU) free from Wagnardsoft, the official source. Remove NVIDIA, AMD, Intel drivers cleanly.

www.wagnardsoft.com

Download The Latest Official NVIDIA Drivers

Download the latest official NVIDIA drivers to enhance your PC gaming experience and run apps faster.

www.nvidia.com

5) The BIOS Version/Date American Megatrends Inc. 1601, 5/7/2022

Upgrade the BIOS: 1601 > 1801

PRIME Z590-P｜Motherboards｜ASUS Global

ASUS Prime Z590-P Intel® Z590 (LGA 1200) ATX motherboard features PCIe® 4.0, three M.2 slots, USB 3.2 Gen 2x2 Type-C®, front panel USB 3.2 Gen 1 Type-C®, Thunderbolt™ 4 support and 2.5 Gb Ethernet. Prime Z590-P caters to daily users and all builders looking for well-rounded specs and a range of...

www.asus.com

6) Run: Memtest86 (free version) for two tests of 4 passes (total eight passes)

MemTest86 - Official Site of the x86 Memory Testing Tool

MemTest86 is the original self booting memory testing software for x86 and ARM computers. Supporting both BIOS and UEFI, with options to boot from USB.

www.memtest86.com

Testing can run overnight while sleeping.

Just 1 error is a test fail and testing can be aborted.

Take pictures > post images or share links into this thread using one drive, drop box, or google drive.

7) Run: Furmark for 30 minutes

FurMark - GPU Stress Test

Stress test your GPU for stability issues with FurMark

www.tenforums.com

Make note of the warning to abort testing.

Record the continuous test duration and the highest temperature.

Post images or share links into this thread using one drive, drop box, or google drive.

7F
A
3B
1A
119
141
117
124

Code:

Name    NVIDIA GeForce RTX 3080 Ti
PNP Device ID    PCI\VEN_10DE&DEV_2208&SUBSYS_40871458&REV_A1\4&39FDDC03&0&0008
Adapter Type    NVIDIA GeForce RTX 3080 Ti, NVIDIA compatible
Adapter Description    NVIDIA GeForce RTX 3080 Ti
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d3828c822366e497\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d3828c822366e497\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d3828c822366e497\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d3828c822366e497\nvldumdx.dll
Driver Version    31.0.15.3713
INF File    oem52.inf (Section139 section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPI.INF_AMD64_D3828C822366E497\NVLDDMKM.SYS (31.0.15.3713, 56.42 MB (59,157,536 bytes), 8/23/2023 10:53 AM)

FirasKing Air · Sep 4, 2023

Dru2 said:
Have you looked at the power supply? How old is it?

This

and Remove your Toshiba DT01ACA100 1 TB unhook it from pc

Restart and begin playing the game

As I use it every day, there's another thing that will be helpful to you.

Wise Game Booster - Optimize Your System to Improve Gaming Performance

Wise Game Booster optimizes your system for games by temporarily ending unnecessary processes to focus resources on gaming performance.

www.wisecleaner.com

Dru2 · Sep 4, 2023

Firas said:
As I use it every day, there's another thing that will be helpful to you.

Wise Game Booster - Optimize Your System to Improve Gaming Performance

Wise Game Booster optimizes your system for games by temporarily ending unnecessary processes to focus resources on gaming performance.

www.wisecleaner.com

Honestly the last thing the OP needs to be doing is adding a third-party game booster when they're having constant crashing / BSOD issues.

Let's figure out the crashing issues before thinking about installing a third-party game booster.

Dru2 · Sep 4, 2023

Diffused5638 said:
@Dru2 Thanks. I checked the connections and there is no 4-pin. Went through my mobo and PSU boxes and not in there either. Double-checked the manual, it does say you can connect only the 8-pin or both the 8-pin and 4-pin. I'll have to buy a 4-pin cable and hook it up. Worth a shot!

Yes, some boards advertise you only need one, but depending on power demands, you may need both. I always connect both to eliminate any power issues. My current board has two 8-pin connectors, and both are connected.

And the board wouldn't supply that connector. That would come from the power supply.

FirasKing Air · Sep 4, 2023

Dru2 said:
Honestly the last thing the OP needs to be doing is adding a third-party game booster when they're having constant crashing / BSOD issues.

Let's figure out the crashing issues before thinking about installing a third-party game booster.

The app is excellent because it prevents many annoying activities from running in the background.

Dru2 · Sep 4, 2023

Firas said:
The app is excellent because it prevents many annoying activities from running in the background.

Again... no need to install third party booter apps when you're trying to troubleshoot crashes and BSODs. That's counter-intuitive

It's like overclocking a PC when it's already crashing all the time.

Diffused5638 · Sep 4, 2023

Benno23 said:
If your PSU came with a second 8 pin EPS cable, you should be able to split apart the end that plugs into the motherboard into 2 4 pin connectors, most EPS cables work like this.

LOL. I feel like an idiot. I triple checked all the cables I had and missed this. I have one that splits into 2 4 pins so got it hooked up. Will report if I see any change while I work through the steps posted by @zbook in parallel.

FirasKing Air · Sep 4, 2023

Dru2 said:
Again... no need to install third party booter apps when you're trying to troubleshoot crashes and BSODs. That's counter-intuitive

It's like overclocking a PC when it's already crashing all the time.

ok

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