Solved Since 24H2 upgrade Adobe Acrobat is very slow to load - if at all


Catnip

Catnip

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As the title says, I am having some issues with Acrobat. Since I upgraded to 24H2 yesterday, Acrobat is very slow to open when double clicking a file in Explorer. That is if it opens at all. Often, I have to right click the file in Explorer and say "Open with Acrobat" and then wait 30 seconds while the computer figures out it is a computer and should do what I asked.

It was working perfectly before the upgrade and I haven't noticed any other problems with other software, just Acrobat.

I am wondering if I have to change any settings in Acrobat? And if so, which ones?
 
Windows Build/Version
24H2 Win 11 Pro

My Computer

System One

  • OS
    Win 11 Pro 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Intel i7 13700KF
    Motherboard
    Gigabyte Z790 UD AC
    Memory
    32 GB Team Group DDR5 - 6000 CL 30
    Graphics Card(s)
    ASUS TUF GAMING RTX 3070 Ti
    Sound Card
    On board Realtek
    Monitor(s) Displays
    ACER 34 inch
    Screen Resolution
    4K
    Hard Drives
    1 TB Samsung 980 Pro Nvme, 1 TB Samsung 970 EVO Nvme, 2 x Samsung 970 2TB SSD SATA
    PSU
    EVGA 1000Q
    Case
    Rosewill something or other
    Cooling
    Noctua NH-D15. A whole schwak of Noctua case fans. $$$
    Keyboard
    Logitech G815
    Mouse
    Logitech G502 Hero
    Internet Speed
    700 up, 600 down
    Browser
    Firefox
    Antivirus
    MalwareBytes
This is a very common issue that has been around long before 24H2 was born.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Homebuilt
    CPU
    Intel Core i9 13900K
    Motherboard
    Asus ProArt Z790 Creator WiFi - Bios 3107
    Memory
    Corsair Dominator Platinum 64gb 5600MT/s DDR5 Dual Channel
    Graphics Card(s)
    Sapphire NITRO+ AMD Radeon RX 7900 XTX Vapor-X 24GB
    Sound Card
    External DAC: Cambridge Audio DACMagic200M - Headphone Amp: Topping L50
    Monitor(s) Displays
    Panasonic MX950 Mini LED 55" TV 120hz
    Screen Resolution
    3840 x 2160 120hz
    Hard Drives
    Samsung 980 Pro 2TB (OS)
    Samsung 980 Pro 1TB (Files)
    Lexar NZ790 4TB
    LaCie d2 Professional 6TB external - USB 3.1
    Seagate Expansion 16TB external - USB 3.2
    Seagate One Touch 18TB external HD - USB 3.0
    PSU
    Corsair RM1200x Shift
    Case
    Corsair RGB Smart Case 5000x (white)
    Cooling
    Corsair iCue H150i Elite Capellix XT
    Keyboard
    Incase Ergonomic USB (Microsoft clone)
    Mouse
    Logitech MX Master 3S
    Internet Speed
    Fibre 900/500 Mbps
    Browser
    Microsoft Edge Chromium
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    Bitdefender Total Security
    Other Info
    AMD Radeon Software & Drivers 26.1.1
    Hasleo Backup Suite
    Dashlane password manager
    Kensington Verimark fingerprint reader
    Logitech Brio 4K webcam
    Orico 10-port powered USB 3.0 hub
  • Operating System
    Windows 11 Pro 25H2
    Computer type
    Laptop
    Manufacturer/Model
    Asus Vivobook X1605VA
    CPU
    Intel® Core™ i9-13900H
    Motherboard
    Asus X1605VA bios 309
    Memory
    32GB DDR4-3200 Dual channel
    Graphics card(s)
    *Intel Iris Xᵉ Graphics G7
    Sound Card
    Realtek | Intel SST Bluetooth & USB
    Monitor(s) Displays
    16.0-inch, WUXGA 16:10 aspect ratio, IPS-level Panel
    Screen Resolution
    1920 x 1200 60hz
    Hard Drives
    512GB M.2 NVMe™ PCIe® 3.0 SSD
    Mouse
    Logitech MX Ergo Trackball
    Antivirus
    Bitdefender Total Security
    Other Info
    720p Webcam
    WiFi & USB to ethernet
Catnip said:
As the title says, I am having some issues with Acrobat.
Click to expand...
What version of 24H2 do you have / had installed?

I had this issue until I updated to Windows 11 Pro v 24H2 Build(26100.2454), the problem (for me) no longer occurs.
Whether its the OS upgrade or something Adobe have fixed I can't really say.
 

My Computer

System One

  • OS
    Windows 11 Pro 25H2 (Build 26200.8524)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Pro Max Tower T2 FCT2250
    CPU
    Intel Core Ultra 9 285 5.6 GHz
    Motherboard
    64-bit operating system, x64-based processor
    Memory
    32.00 GB
    Graphics Card(s)
    Intel Integrated Graphics (128 MB)
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Dell P2714H Monitor
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 x 512GB M.2 XG10d SED KIOXIA PCIe solid state drive (Internal)
    1 x 2TB Seagate ST2000DM008-2UB102 HDD (Internal)
    1 x 1TB Seagate STGX4000400 External HDD
    1 x 4TB Seagate STGX4000400 External HDD
    1 x 6TB WD Elements AE 2689 External HDD
    PSU
    500 Watts
    Cooling
    Air
    Keyboard
    Microsoft Wired Keyboard 600
    Mouse
    Microsoft USB Basic Optical Mouse v2.0
    Browser
    Firefox
    Antivirus
    Windows Defender + Malwarebytes Premium
    Other Info
    BaseBoard Manufacturer Dell Inc.
    BaseBoard Product 022RY57
    BaseBoard Version A01
I found the answer here:

Adobe Acrobat Reader version 2024.002.21005 is very slow to start on Windows 11 Pro 24H2.

Adobe Acrobat Reader version 2024.002.21005 is very slow to start on Windows 11 Pro 24H2. Any ideas how to resolve issue? Thank you for all help given.
www.elevenforum.com www.elevenforum.com

Courtesy of @IanMosley

It turns out that shutting off protected mode seems to do the trick. I scan all of my PDFs with a virus checker before I open them, so I think it should be OK until someone fixes this properly.

Thanks for the answers everyone. :-)
 

My Computer

System One

  • OS
    Win 11 Pro 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Intel i7 13700KF
    Motherboard
    Gigabyte Z790 UD AC
    Memory
    32 GB Team Group DDR5 - 6000 CL 30
    Graphics Card(s)
    ASUS TUF GAMING RTX 3070 Ti
    Sound Card
    On board Realtek
    Monitor(s) Displays
    ACER 34 inch
    Screen Resolution
    4K
    Hard Drives
    1 TB Samsung 980 Pro Nvme, 1 TB Samsung 970 EVO Nvme, 2 x Samsung 970 2TB SSD SATA
    PSU
    EVGA 1000Q
    Case
    Rosewill something or other
    Cooling
    Noctua NH-D15. A whole schwak of Noctua case fans. $$$
    Keyboard
    Logitech G815
    Mouse
    Logitech G502 Hero
    Internet Speed
    700 up, 600 down
    Browser
    Firefox
    Antivirus
    MalwareBytes
I don't have any Adobe software in my computer currently. The issue I had a couple of years ago with Acrobat was it caused the boot up to take a long time. Turned out to be the settings for an Adobe service. I do wonder how much bloat/flab is in their software.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Homebuilt
    CPU
    Intel Core i9 13900K
    Motherboard
    Asus ProArt Z790 Creator WiFi - Bios 3107
    Memory
    Corsair Dominator Platinum 64gb 5600MT/s DDR5 Dual Channel
    Graphics Card(s)
    Sapphire NITRO+ AMD Radeon RX 7900 XTX Vapor-X 24GB
    Sound Card
    External DAC: Cambridge Audio DACMagic200M - Headphone Amp: Topping L50
    Monitor(s) Displays
    Panasonic MX950 Mini LED 55" TV 120hz
    Screen Resolution
    3840 x 2160 120hz
    Hard Drives
    Samsung 980 Pro 2TB (OS)
    Samsung 980 Pro 1TB (Files)
    Lexar NZ790 4TB
    LaCie d2 Professional 6TB external - USB 3.1
    Seagate Expansion 16TB external - USB 3.2
    Seagate One Touch 18TB external HD - USB 3.0
    PSU
    Corsair RM1200x Shift
    Case
    Corsair RGB Smart Case 5000x (white)
    Cooling
    Corsair iCue H150i Elite Capellix XT
    Keyboard
    Incase Ergonomic USB (Microsoft clone)
    Mouse
    Logitech MX Master 3S
    Internet Speed
    Fibre 900/500 Mbps
    Browser
    Microsoft Edge Chromium
    Antivirus
    Bitdefender Total Security
    Other Info
    AMD Radeon Software & Drivers 26.1.1
    Hasleo Backup Suite
    Dashlane password manager
    Kensington Verimark fingerprint reader
    Logitech Brio 4K webcam
    Orico 10-port powered USB 3.0 hub
  • Operating System
    Windows 11 Pro 25H2
    Computer type
    Laptop
    Manufacturer/Model
    Asus Vivobook X1605VA
    CPU
    Intel® Core™ i9-13900H
    Motherboard
    Asus X1605VA bios 309
    Memory
    32GB DDR4-3200 Dual channel
    Graphics card(s)
    *Intel Iris Xᵉ Graphics G7
    Sound Card
    Realtek | Intel SST Bluetooth & USB
    Monitor(s) Displays
    16.0-inch, WUXGA 16:10 aspect ratio, IPS-level Panel
    Screen Resolution
    1920 x 1200 60hz
    Hard Drives
    512GB M.2 NVMe™ PCIe® 3.0 SSD
    Mouse
    Logitech MX Ergo Trackball
    Antivirus
    Bitdefender Total Security
    Other Info
    720p Webcam
    WiFi & USB to ethernet

Adobe Reader Delay

I noticed that when using Adobe Reader there is a delay after I close a file and being able to load a new PDF file. Anyone else have this problem?
www.elevenforum.com www.elevenforum.com

see this. You can disable 'enable secure mode at startup' YMMY at your own risk.
 

My Computers

System One System Two

  • OS
    w11 home
    Computer type
    Laptop
    Manufacturer/Model
    ThinkPad T14s Gen 4
    CPU
    i7 Raptor Lake
    Memory
    16gb DDR5 8 slots/2 each???
    Graphics Card(s)
    Intel XE
    Monitor(s) Displays
    Acer / Viewsonic 24"
    Screen Resolution
    1920*1200
    Hard Drives
    M2 Aprilcom 1tb
    Keyboard
    wireless Logi
    Mouse
    Logi k270
    Internet Speed
    1gb
    Browser
    Brave or Thorium ocasionally
    Antivirus
    Malwarebytes
    Other Info
    W11 Home
  • Operating System
    W11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    custom
    CPU
    AMD ryzen 7 5500x
    Motherboard
    ASus B550F Gaming
    Memory
    16gb
    Hard Drives
    m2 1tb
ChrisPbass said:

Adobe Reader Delay

I noticed that when using Adobe Reader there is a delay after I close a file and being able to load a new PDF file. Anyone else have this problem?
www.elevenforum.com www.elevenforum.com

see this. You can disable 'enable secure mode at startup' YMMY at your own risk.
Click to expand...
Yeah. I had that figured out already. Total PITA to figure out.
 

My Computer

System One

  • OS
    Win 11 Pro 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Intel i7 13700KF
    Motherboard
    Gigabyte Z790 UD AC
    Memory
    32 GB Team Group DDR5 - 6000 CL 30
    Graphics Card(s)
    ASUS TUF GAMING RTX 3070 Ti
    Sound Card
    On board Realtek
    Monitor(s) Displays
    ACER 34 inch
    Screen Resolution
    4K
    Hard Drives
    1 TB Samsung 980 Pro Nvme, 1 TB Samsung 970 EVO Nvme, 2 x Samsung 970 2TB SSD SATA
    PSU
    EVGA 1000Q
    Case
    Rosewill something or other
    Cooling
    Noctua NH-D15. A whole schwak of Noctua case fans. $$$
    Keyboard
    Logitech G815
    Mouse
    Logitech G502 Hero
    Internet Speed
    700 up, 600 down
    Browser
    Firefox
    Antivirus
    MalwareBytes
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