Troubleshooters/Get Help App Issues


EddieG

EddieG

Well-known member
Local time
6:23 PM
Posts
17
OS
Windows 11 Pro
Good evening everyone. I have been having a big problem running any of the troubleshooters from the settings app. When I click and it opens the Get Help app it either attempts to load then is just a blank, dead window or this happens. Screenshot 2026-01-19 172303.webp I can run the still available troubleshooters from a command line (e.g. msdt.exe /id <diagnostic_id>) And even the links from the help pages in Edge seem to usually work and open the get help app with no issue. Any Ideas as to why this is happening? Is it because I am on an insider build (26200.7623)? I have run the system file checker and the DISM commands several times each, nothing going on there. 🤷‍♂️
 
Windows Build/Version
WIndows 11 Pro 25H2 26200.7623

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Laptop 4
    CPU
    3.00 gigahertz Intel 11th Gen Core i7-1185G7
    Memory
    16 GB
This might help...

www.elevenforum.com

Run Troubleshooters in Windows 11

This tutorial will show you how to manually run troubleshooters to find and fix many common problems in Windows 11. Windows 11 includes troubleshooters to help you solve problems with your PC. Troubleshooters are listed in the "C:\Windows\diagnostics\index" folder. Notice...
www.elevenforum.com www.elevenforum.com
 

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦26200.8655 ♦♦♦♦♦♦♦25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 5302)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Total Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Keyboard
    Logitech Classic Keybooard 200
    Mouse
    Logitech Optical M-BT96a
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 15 years?
EddieG said:
Any Ideas as to why this is happening?
Click to expand...
No clue! Sorry!

But, I would rate that experience and tell 'em it sucks!!! :cool:

11938.webp
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ROG Strix
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
Reinstall Get Help.


Open Windows Terminal, and select either Windows PowerShell or Command Prompt.

Copy and paste the command below for the app you want to reinstall into Windows Terminal, and press Enter.

Code: 
winget install 9PKDZBMV1H3T
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
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