Solved Two updates keep installing, no fix (?)


My Computer

System One

  • OS
    Windows 11 Pro (Beta Build 22635.3570)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Alienware

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 17 cd2205nw
    CPU
    Intel 113700H
    Memory
    16GB
    Graphics Card(s)
    NVIDIA RTX 3050 ti
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    1980x1020
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    Micron 512GB
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    Logitech
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    Vivaldi , Edge
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    Norton Plus
Bug locker said:
Oops.
Try uninstall Avast. Reboot. Run Windows update.
Click to expand...

I just turned protection off for a few mins, but it makes no difference. I will just hide the update if there is no solution.
 

My Computer

System One

  • OS
    Windows 11 Pro (Beta Build 22635.3570)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Alienware
asturias7 said:
I just turned protection off for a few mins, but it makes no difference. I will just hide the update if there is no solution.
Click to expand...
If you dont want to try with an uninstall , its a good idea as you already have an antivirus.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 17 cd2205nw
    CPU
    Intel 113700H
    Memory
    16GB
    Graphics Card(s)
    NVIDIA RTX 3050 ti
    Screen Resolution
    1980x1020
    Hard Drives
    Micron 512GB
    Mouse
    Logitech
    Internet Speed
    100Mbs
    Browser
    Vivaldi , Edge
    Antivirus
    Norton Plus
Okay, we've established that the update doesn't seem to be installed at all on your system which would explain why Windows Update is repeatedly offering that same update. The issue is why isn't the update actually installing? Could you please provide all the logs in the %systemroot%\Logs\CBS folder?
 

My Computer

System One

  • OS
    Windows 11, Windows 10, Linux Fedora Cinnamon
asturias7 said:
I just turned protection off for a few mins, but it makes no difference. I will just hide the update if there is no solution.
Click to expand...
With avast turned off, what happens if you open windows defender > virus and threat protection > protection updates > check for updates.

I think windows defender cannot be used unless the other antivirus is uninstalled. I think turning it off will not be enough, but its worth a try. Otherwise I think the only option you will be offered is periodic scanning.

As far as I am aware, updates for defender will not be installed if it is disabled via another antivirus being installed.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell G15 5525
    CPU
    Ryzen 7 6800H
    Memory
    32 GB DDR5 4800mhz
    Graphics Card(s)
    RTX 3050 4GB Vram
    Screen Resolution
    1920 x 1080
    Hard Drives
    2TB Solidigm™ P41 Plus nvme
    Internet Speed
    800mbps down, 20 up
  • Operating System
    Windows 11
    Computer type
    Tablet
    Manufacturer/Model
    Lenovo ideapad flex 14API 2 in 1
    CPU
    Ryzen 5 3500u
    Motherboard
    LENOVO LNVNB161216 (FP5)
    Memory
    12GB DDR4
    Graphics card(s)
    AMD Radeon Vega 8 Graphics
    Hard Drives
    256 GB Samsung ssd nvme
andrew129260 said:
With avast turned off, what happens if you open windows defender > virus and threat protection > protection updates > check for updates.

I think windows defender cannot be used unless the other antivirus is uninstalled. I think turning it off will not be enough, but its worth a try. Otherwise I think the only option you will be offered is periodic scanning.

As far as I am aware, updates for defender will not be installed if it is disabled via another antivirus being installed.
Click to expand...

The Defender issue is solved, only issue is now with that KB5007651 update.

asturias7 said:
OK, so my issue now isn't the Win Defender Update, it's that pesky KB5007651 (Version 1.0.2402.27001). It installs every day and I've already done all of the suggested steps numerous times. I will try to Reset WinUpdate, but everything else doesn't solve this problem.
Click to expand...
 

My Computers

System One System Two

  • OS
    Windows 11 23H2 Current build
    Computer type
    PC/Desktop
    Manufacturer/Model
    HomeBrew
    CPU
    AMD Ryzen 9 3950X
    Motherboard
    MSI MEG X570 GODLIKE
    Memory
    4 * 32 GB - Corsair Vengeance 3600 MHz
    Graphics Card(s)
    EVGA GeForce RTX 3080 Ti XC3 ULTRA GAMING (12G-P5-3955-KR)
    Sound Card
    Realtek® ALC1220 Codec
    Monitor(s) Displays
    2x Eve Spectrum ES07D03 4K Gaming Monitor (Matte) | Eve Spectrum ES07DC9 4K Gaming Monitor (Glossy)
    Screen Resolution
    3x 3840 x 2160
    Hard Drives
    3x Samsung 980 Pro NVMe PCIe 4 M.2 2 TB SSD (MZ-V8P2T0B/AM) } 3x Sabrent Rocket NVMe 4.0 1 TB SSD (USB)
    PSU
    PC Power & Cooling’s Silencer Series 1050 Watt, 80 Plus Platinum
    Case
    Fractal Design Define 7 XL Dark ATX Full Tower Case
    Cooling
    NZXT KRAKEN Z73 73.11 CFM Liquid CPU Cooler (3x 120 mm push top) + Air 3x 140mm case fans (pull front) + 1x 120 mm (push back) and 1 x 120 mm (pull bottom)
    Keyboard
    SteelSeries Apex Pro Wired Gaming Keyboard
    Mouse
    Logitech MX Master 3S | MX Master 3 for Business
    Internet Speed
    AT&T LightSpeed Gigabit Duplex Ftth
    Browser
    Nightly (default) + Firefox (stable), Chrome, Edge
    Antivirus
    Defender + MB 5 Beta
  • Operating System
    ChromeOS Flex Dev Channel (current)
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude E5470
    CPU
    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
    Motherboard
    Dell
    Memory
    16 GB
    Graphics card(s)
    Intel(R) HD Graphics 520
    Sound Card
    Intel(R) HD Graphics 520 + RealTek Audio
    Monitor(s) Displays
    Dell laptop display 15"
    Screen Resolution
    1920 * 1080
    Hard Drives
    Toshiba 128GB M.2 22300 drive
    INTEL Cherryville 520 Series SSDSC2CW180A 180 GB SATA III SSD
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    Dell
    Case
    Dell
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    Dell
    Mouse
    Logitech MX Master 3S (shared w. Sys 1) | Dell TouchPad
    Keyboard
    Dell
    Internet Speed
    AT&T LightSpeed Gigabit Duplex Ftth
johnlgalt said:
The Defender issue is solved, only issue is now with that KB5007651 update.
Click to expand...

Exactly!

x BlueRobot said:
Okay, we've established that the update doesn't seem to be installed at all on your system which would explain why Windows Update is repeatedly offering that same update. The issue is why isn't the update actually installing? Could you please provide all the logs in the %systemroot%\Logs\CBS folder?
Click to expand...

There's a crapload of entries, I don't think you want to go through all of them.
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Pro (Beta Build 22635.3570)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Alienware
asturias7 said:
Exactly!




There's a crapload of entries, i don't think you want to go through all of them.
Click to expand...
My apologies, top of the page was still talking about antivirus. also Just provide them, he can fix it
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell G15 5525
    CPU
    Ryzen 7 6800H
    Memory
    32 GB DDR5 4800mhz
    Graphics Card(s)
    RTX 3050 4GB Vram
    Screen Resolution
    1920 x 1080
    Hard Drives
    2TB Solidigm™ P41 Plus nvme
    Internet Speed
    800mbps down, 20 up
  • Operating System
    Windows 11
    Computer type
    Tablet
    Manufacturer/Model
    Lenovo ideapad flex 14API 2 in 1
    CPU
    Ryzen 5 3500u
    Motherboard
    LENOVO LNVNB161216 (FP5)
    Memory
    12GB DDR4
    Graphics card(s)
    AMD Radeon Vega 8 Graphics
    Hard Drives
    256 GB Samsung ssd nvme

Attachments

  • CBS.log
    217 KB · Views: 1

My Computer

System One

  • OS
    Windows 11 Pro (Beta Build 22635.3570)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Alienware
What is intriguing about this whole situation is that @asturias7 mentioned manually installing the update - and yet it still thinks it is not there.

@asturias7 - you could try manually installing it again, and then checking to see if the system sees it as installed or not - perhaps the repeat attempts at installation keep removing whatever is installed for that KB?

Doing this would have an additional benefit, in that you could take the machine completely offline, and thus also completely disable Avast for the installation, thereby eliminating Avast as a possible problem as well.
 

My Computers

System One System Two

  • OS
    Windows 11 23H2 Current build
    Computer type
    PC/Desktop
    Manufacturer/Model
    HomeBrew
    CPU
    AMD Ryzen 9 3950X
    Motherboard
    MSI MEG X570 GODLIKE
    Memory
    4 * 32 GB - Corsair Vengeance 3600 MHz
    Graphics Card(s)
    EVGA GeForce RTX 3080 Ti XC3 ULTRA GAMING (12G-P5-3955-KR)
    Sound Card
    Realtek® ALC1220 Codec
    Monitor(s) Displays
    2x Eve Spectrum ES07D03 4K Gaming Monitor (Matte) | Eve Spectrum ES07DC9 4K Gaming Monitor (Glossy)
    Screen Resolution
    3x 3840 x 2160
    Hard Drives
    3x Samsung 980 Pro NVMe PCIe 4 M.2 2 TB SSD (MZ-V8P2T0B/AM) } 3x Sabrent Rocket NVMe 4.0 1 TB SSD (USB)
    PSU
    PC Power & Cooling’s Silencer Series 1050 Watt, 80 Plus Platinum
    Case
    Fractal Design Define 7 XL Dark ATX Full Tower Case
    Cooling
    NZXT KRAKEN Z73 73.11 CFM Liquid CPU Cooler (3x 120 mm push top) + Air 3x 140mm case fans (pull front) + 1x 120 mm (push back) and 1 x 120 mm (pull bottom)
    Keyboard
    SteelSeries Apex Pro Wired Gaming Keyboard
    Mouse
    Logitech MX Master 3S | MX Master 3 for Business
    Internet Speed
    AT&T LightSpeed Gigabit Duplex Ftth
    Browser
    Nightly (default) + Firefox (stable), Chrome, Edge
    Antivirus
    Defender + MB 5 Beta
  • Operating System
    ChromeOS Flex Dev Channel (current)
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude E5470
    CPU
    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
    Motherboard
    Dell
    Memory
    16 GB
    Graphics card(s)
    Intel(R) HD Graphics 520
    Sound Card
    Intel(R) HD Graphics 520 + RealTek Audio
    Monitor(s) Displays
    Dell laptop display 15"
    Screen Resolution
    1920 * 1080
    Hard Drives
    Toshiba 128GB M.2 22300 drive
    INTEL Cherryville 520 Series SSDSC2CW180A 180 GB SATA III SSD
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell
    Mouse
    Logitech MX Master 3S (shared w. Sys 1) | Dell TouchPad
    Keyboard
    Dell
    Internet Speed
    AT&T LightSpeed Gigabit Duplex Ftth
Buenas noticias mi gente / Good news peeps...
KB5007651 update is no longer showing up, and I've hit the Screen Shot 04-25-24 at 10.31 PM.JPG button numerous times.
Hopefully it stays this way! 🤞
 

My Computer

System One

  • OS
    Windows 11 Pro (Beta Build 22635.3570)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Alienware
asturias7 said:
There's a crapload of entries, I don't think you want to go through all of them.
Click to expand...
Could you please provide all the CBS logs including the ones which have "persist" in their name? The CBS log has a size cap which when reached causes the previous logs to be renamed *persist.log.
 

My Computer

System One

  • OS
    Windows 11, Windows 10, Linux Fedora Cinnamon
asturias7 said:
Buenas noticias mi gente / Good news peeps...
KB5007651 update is no longer showing up, and I've hit the View attachment 94498 button numerous times.
Hopefully it stays this way! 🤞
Click to expand...

Great new.
Sorry but I got confused. What did you do and it was solved?
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 17 cd2205nw
    CPU
    Intel 113700H
    Memory
    16GB
    Graphics Card(s)
    NVIDIA RTX 3050 ti
    Screen Resolution
    1980x1020
    Hard Drives
    Micron 512GB
    Mouse
    Logitech
    Internet Speed
    100Mbs
    Browser
    Vivaldi , Edge
    Antivirus
    Norton Plus
Bug locker said:
Great new.
Sorry but I got confused. What did you do and it was solved?
Click to expand...
x BlueRobot said:
Could you please provide all the CBS logs including the ones which have "persist" in their name? The CBS log has a size cap which when reached causes the previous logs to be renamed *persist.log.
Click to expand...

Absolutely nothing, it simply no longer shows up.

@x BlueRobot scroll up a few posts, I already provided it. Anyhow, like I said it resolved on its own and no longer shows up.
 

My Computer

System One

  • OS
    Windows 11 Pro (Beta Build 22635.3570)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Alienware
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