Solved unable to upgrade from windows 10 to windows 11 error code: 0x80070002

ironmax73

Member
Local time
10:15 AM
Posts
4
good evening everyone I just downloaded and created the windows 11 media creation tool and tried to upgrade from windows 10 Pro x64 Edition Version 21H1Build operating system 19043.1266 to windows 11 but the wizard stops and showing me the following message "it is not possible to determine if your pc is ready to continue installing windows 11. try restarting the installer" there is a problem select retry if the problem persists contact microsoft support for assistance error code 0x80070002
my pc has all the software and hardware requirements to upgrade to windows 11 i also received the notification via windows update and i also used the microsoft integrity application to check compatibility but in any way i try to update installation assistant or Creating installation media o Downloading disk image (ISO) I always get the same error message... I have already tried unsuccessfully to run
1.the sfc / scannow
2.check DISM.exe / Online / Cleanup-image / Restorehealth
3.chkdsk / f / r
4.disinstallare Kaspersky
this is my configuration
Computer Type: PC/Desktop
System Manufacturer/Model Number: assembled
OS: windows 10 pro x64 build 21h1 build 19043.1266
CPU: OctalCore Intel Core i9-9900K, 4700 MHz (47 x 100)
Motherboard: Gigabyte Z390 Aorus Pro WiFi BIOS version : F11
Memory: 32704 MB (DDR4 SDRAM)
Graphics Card: Radeon RX 570 Series (4 GB)
Sound Card: Periferica audio Realtek ALC1220 @ Intel Cannon Point PCH - cAVS (Audio, Voice, Speech)
Hard Drives: 1.NVMe Sabrent (953 GB) 2.ST2000DM001-9YN164 (2 TB, 7200 RPM, SATA-III) 3.TOSHIBA DT01ACA100 (1 TB, 7200 RPM, SATA-III)
Browser: Chrome Build 94.0.4606.71 x64 bit
Antivirus: kaspersky total security 21.3.10.391(f)
is there anyone who can help me? thank you in advance
 
Windows Build/Version
Windows 10 Pro Version 21H1 Data installation: ‎21/‎05/‎2021 Build s.o19043.1266 Windows Feature Experience Pack 120.2212.3920.0

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Last edited:

My Computer

System One

  • Operating System
    windows 10 x64 21h1 build 19043.1266
    Computer type
    PC/Desktop
    Manufacturer/Model
    assembled
    CPU
    OctalCore Intel Core i9-9900K, 4700 MHz (47 x 100)
    Motherboard
    Gigabyte Z390 Aorus Pro WiFi BIOS version : F11
    Memory
    32704 MB (DDR4 SDRAM)
    Graphics Card(s)
    Radeon RX 570 Series (4 GB)
    Sound Card
    Realtek ALC1220 @ Intel Cannon Point PCH - cAVS (Audio, Voice, Speech)
    Monitor(s) Displays
    acer kg241q
    Screen Resolution
    fhd 1920x1980
    Hard Drives
    1.NVMe Sabrent (953 GB) 2.ST2000DM001-9YN164 (2 TB, 7200 RPM, SATA-III) 3.TOSHIBA DT01ACA100 (1 TB, 7200 RPM, SATA-III)
    PSU
    corsair 750w 80 plus gold
    Case
    corsair 100r atx mid tower
    Browser
    Chrome Build 94.0.4606.71 x64 bit
    Antivirus
    kaspersky total security 21.3.10.391(f)

iko22

Active member
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Local time
9:15 AM
Posts
302
Location
South West England
I see you already attempted SFC, DSIM and CHKDSK. You might also want to try delete SoftwareDistribution folder and synchronize the computer clock. Read here:

otherwise, if the problem persists contact Microsoft support for assistance on error code 0x80070002
 

My Computer

System One

  • Operating System
    Windows 10
    CPU
    TBA
    Motherboard
    TBA

LeLibran

Active member
Member
Local time
9:15 AM
Posts
84
@ironmax73

Another possibility, if iko22's suggestion doesn't work, would be to consider completely uninstalling the Kaspersky software before attempting the upgrade. 3rd Party security apps can still prove problematic when performing major system upgrades as they may interpret the actions as a malware attack.
 

My Computers

System One System Two

  • Operating System
    MacOS (plus VirtualBox VMs: Windows 7/10 Pro/11 Pro, Linux - Debian & Variants)
    Computer type
    Laptop
    Manufacturer/Model
    Apple MacBook Pro 2019 (Intel)
    CPU
    i9
    Memory
    16GB
    Hard Drives
    1TB SSD
    Browser
    Safari/MS Edge/Vivaldi
    Antivirus
    -
  • Operating System
    Windows 11 Pro (plus VirtualBox VMs: Windows 10 & Linux - Debian & Variants)
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Book 2
    CPU
    i7
    Memory
    16GB
    Hard Drives
    1TB SSD
    Browser
    MS Edge/Vivaldi
    Antivirus
    Defender

ironmax73

Member
Local time
10:15 AM
Posts
4
thanks for the answers but today I have already tried both to clean the system folder and to completely uninstall kaspersky but if I try to install windows 11 the installation fails and I always get the same messages
 

My Computer

System One

  • Operating System
    windows 10 x64 21h1 build 19043.1266
    Computer type
    PC/Desktop
    Manufacturer/Model
    assembled
    CPU
    OctalCore Intel Core i9-9900K, 4700 MHz (47 x 100)
    Motherboard
    Gigabyte Z390 Aorus Pro WiFi BIOS version : F11
    Memory
    32704 MB (DDR4 SDRAM)
    Graphics Card(s)
    Radeon RX 570 Series (4 GB)
    Sound Card
    Realtek ALC1220 @ Intel Cannon Point PCH - cAVS (Audio, Voice, Speech)
    Monitor(s) Displays
    acer kg241q
    Screen Resolution
    fhd 1920x1980
    Hard Drives
    1.NVMe Sabrent (953 GB) 2.ST2000DM001-9YN164 (2 TB, 7200 RPM, SATA-III) 3.TOSHIBA DT01ACA100 (1 TB, 7200 RPM, SATA-III)
    PSU
    corsair 750w 80 plus gold
    Case
    corsair 100r atx mid tower
    Browser
    Chrome Build 94.0.4606.71 x64 bit
    Antivirus
    kaspersky total security 21.3.10.391(f)

Ghot

Well-known member
Power User
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Local time
4:15 AM
Posts
1,199
Location
PA, USA

My Computers

System One System Two

  • Operating System
    Win 10 Home 10.0.22000.258 (x64)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    (onboard) Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    LG GH22LS30 CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    COOLER MASTER ATCS 840 Full Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    100/100
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security 2020
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot®
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    100/100
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 13 years?

    http://www.xtremesystems.org/forums/showthread.php?183088-5000-B-E-on-M2N32-SLI-Dlx-Overclocked&p=2891724#post2891724

ironmax73

Member
Local time
10:15 AM
Posts
4
When you uninstalled Kaspersky, did you use their removal tool?

Removal tool for Kaspersky applications (kavremover)

yes I used their removal tool restarted pc disconnected all external devices updated the drivers of all internal devices and started the Windows11InstallationAssistant it checks for compatibility detects and downloads updates and then stops with the classic error message
 

My Computer

System One

  • Operating System
    windows 10 x64 21h1 build 19043.1266
    Computer type
    PC/Desktop
    Manufacturer/Model
    assembled
    CPU
    OctalCore Intel Core i9-9900K, 4700 MHz (47 x 100)
    Motherboard
    Gigabyte Z390 Aorus Pro WiFi BIOS version : F11
    Memory
    32704 MB (DDR4 SDRAM)
    Graphics Card(s)
    Radeon RX 570 Series (4 GB)
    Sound Card
    Realtek ALC1220 @ Intel Cannon Point PCH - cAVS (Audio, Voice, Speech)
    Monitor(s) Displays
    acer kg241q
    Screen Resolution
    fhd 1920x1980
    Hard Drives
    1.NVMe Sabrent (953 GB) 2.ST2000DM001-9YN164 (2 TB, 7200 RPM, SATA-III) 3.TOSHIBA DT01ACA100 (1 TB, 7200 RPM, SATA-III)
    PSU
    corsair 750w 80 plus gold
    Case
    corsair 100r atx mid tower
    Browser
    Chrome Build 94.0.4606.71 x64 bit
    Antivirus
    kaspersky total security 21.3.10.391(f)

ironmax73

Member
Local time
10:15 AM
Posts
4
I think I have tried them all and the only solution is to format the pc and try to perform a clean installation :cry:
 

My Computer

System One

  • Operating System
    windows 10 x64 21h1 build 19043.1266
    Computer type
    PC/Desktop
    Manufacturer/Model
    assembled
    CPU
    OctalCore Intel Core i9-9900K, 4700 MHz (47 x 100)
    Motherboard
    Gigabyte Z390 Aorus Pro WiFi BIOS version : F11
    Memory
    32704 MB (DDR4 SDRAM)
    Graphics Card(s)
    Radeon RX 570 Series (4 GB)
    Sound Card
    Realtek ALC1220 @ Intel Cannon Point PCH - cAVS (Audio, Voice, Speech)
    Monitor(s) Displays
    acer kg241q
    Screen Resolution
    fhd 1920x1980
    Hard Drives
    1.NVMe Sabrent (953 GB) 2.ST2000DM001-9YN164 (2 TB, 7200 RPM, SATA-III) 3.TOSHIBA DT01ACA100 (1 TB, 7200 RPM, SATA-III)
    PSU
    corsair 750w 80 plus gold
    Case
    corsair 100r atx mid tower
    Browser
    Chrome Build 94.0.4606.71 x64 bit
    Antivirus
    kaspersky total security 21.3.10.391(f)
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