USB Dis/Reconnects hdd without user interaction.

20240119_025003 -- First boot 01:13:30 ago
1/19/2024 5:05:38 PM -- end EV PST; clock was not set.
===============================================
'laptop A', randomly dis/reconnects usb-connected\Seagate\One Touch.
Edition Windows 11 Home
Version 22H2
Installed on 1/19/2024
OS build 22621.1344
==========================================
'laptop A', after all drivers and OEM preload are updated.
20240119_044925 -- Preload_Updated_No_Apps installed.
Edition Windows 11 Home
Version 22H2
Installed on 1/19/2024
OS build 22621.3007
=============================================

20240120_194905 -- Since 'laptop A' was successfully updated, it has remained pwrd-on and idle. Within this time-frame, a newly acquired Seagate hdd has been usb-connected to the Right USB 3.2 Gen 1 port, providing a transfer rate of up to 5 Gbit/s and is backward compatible to USB 2.0. This hdd randomly dis/reconnects without any user interaction.

a) There are no available/additional updates; for anything, b) There are no third-party applications installed, c) Hardware settings are at their default. This issue does not happen with the other two laptops running:

Three month old laptop:
Windows 11 Home
Version 22H2
Installed on 10/28/2023
OS build 22621.2428
------------------------
Ten year old laptop:
Edition Windows 10 Pro
Version 22H2
Installed on 6/18/2022
OS build 19045.3693
-------------------------

The most recent of these usb dis/reonnects have and continue to generate the following four EV entries: 2024-01-21_011916_usb-disconnections.png; see attached.

The 'Event Properties' dialog seen in the above named\attached png, displays a container that leads to:


Respectively, between 1/19/2024 5:02:49 PM to 1/21/2024 2:02:38 AM, most of the previous 'Event ID: 131' entries have led to various containers within ... the 'Event Viewer' history is attached. Please also note, these 'Event ID: 131' entries seem to have a pattern.

For the above, I have reached a dead-end; clueless. Additionally, using the above named (attached) png as an example, neither the 'Log Name: Microsoft-Windows-DeviceSetupManager/Admin', or Microsoft-Windows-DeviceSetupManager; is recognized by: ... which results in:

2024-01-21_050216_GET-eventlog_-list.png (attached).

Since I'm unable to determine the 'Log Name' and/or 'Source', how do I tell PowerShell to Obviously the 'Log Name' and 'Source' shown in the 'Event Properties' dialog (png) are not the same as what 'GET-eventlog' would use to display those 'Event ID: 131' entries.

Please point-out any item I did not clearly explain.

You may want to see if 'USB selective suspend setting' enabled and try disabling that in the power plan settings

neemobeer said:

You may want to see if 'USB selective suspend setting' enabled and try disabling that in the power plan settings

Click to expand...

@neemobeer Thanks for that reminder, please do review the added attached image named -- No_USB_Suspend.png. With that, obviously its not available; I'm researching this. 2) I've just noticed the hdd setting, same png, on this machine defaults to '1'. I previously changed/saved the current value shown in that attached image. After checking for your suggestion, the hdd setting reverted back to its default of one.

I have seen similar behavior with power-plan: lid, button and sleep settings, whereby I change\save in power-plan, some how it changes itself back to the previous setting. Also on that note, if I change\save a power-plan setting using that same dialog in the png, not always does it mirror via Windows-button, search for: power settings = [Power, sleep and battery settings]; currently they both are synced.

I'm listening ...

My research on this issue has led to: a) Shawn Brink, b) Device Manager\Expand Universal Serial Bus controllers\selectively opening the properties panel for each listed item\uncheck Allow computer to turn off this device to save power.

I'm currently working with b) See attached png, on a trail run, given our intended usage that includes avoiding Windows Update: i) once unchecked, will the setting(s) remain static across reboots and normal usage, b) will the unchecked boxes resolve, temporary/permanently, our dis/reconnect connect concern.

Should there be even a temp resolve, I will have learned and feel more comfortable with option a) Shawn Brink.

I continue to listen ...

I may have made some progress with this 'old' concern. The symptom's describe within this thread were interpreted as --the external drive's were going to sleep, then after a brief time of user inactivity, it appeared the external drive's needed time to wake-up (spin-up) before Win-11\Explorer\ would populate or, the drive's content could be accessed.

In my spare time I kept picking away at this and discovered an unrelated post/article with a similar symptom description, which lead the research into this problem --to CrystalDiskinfo then, to a procedure that has also (recently) been posted here, by Brink. Currently, since changing the "Removal Policy" for all of the --seemingly sleeping/suspended USB connected drives, access times have improved substantially. I may have been mistaken with the threads' title and description content. The drive may not be: Dis/reconnecting, going to sleep nor being suspended; it most likely is a performance issue that seems to be resolved with the aforementioned hyperlink.

Thank you to all who read and responded to this post. I'll return after a month or two to confirm the "Removal Policy" setting resolved this issue.

Respectfully

neemobeer said:

You may want to see if 'USB selective suspend setting' enabled and try disabling that in the power plan settings

Click to expand...

@neemobeer , since this initial post, your recommendation's and other's, have been used and failed. It takes quite some time to employ recommendation's on this 'production' machine; it is 365\24\7. That said, recently, due to some erroneous data provided by results from a Google-search, I changed the RegEdit:

computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\USBSTOR, from 3 to 4; the result disabled ‘all’ usb ports.

Does anyone know exactly what other service’s [rely on this key || are turned off/on] when changes are made to

computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\USBSTOR ?

The only way I was able to restore the default usb-port behavior was with ‘System Restore’. I want to do this with the OS, without throwing more money at the issue by changing the docking stations. This adventure started by researching why known “Advanced Power Plan” && “Device Manager” “Power Management” setting’s, for a particular usb-connected hdd, refuses to keep the drive’s spinning; not spin-down.

THE CONNECTION’s:

“Laptop\USB-port\Sabrent-Docking-Station\Seagate Skyhawk Ai hdd”
“Laptop\USB-port\Sabrent-Docking-Station\Western Digital Purple”

I’m thinking I need to accomplish this using RegEdit; any thoughts?