USB hard drive not working


S

Summer02

Well-known member
Local time
10:20 AM
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51
OS
Windows 11 Pro
Hi guys this Is a bit of a long shot, but somebody might be able to help.

I have a USB external hard drive and for some reason it has stopped working when I plug it in I can hear a bleep so its connected, but it does not show up anywhere I looked in disk management and Device Manager it’s not there is there any way I can get windows to recognise it please

Regards
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Envy
    CPU
    i7-1065G7 CPU @ 1.30GHz 1.50 GHz
    Memory
    16.0 GB
In disk management, is there a drive letter assigned to it?
If not, assign one
If yes, change the drive letter and see what happens.

Or is there no indication of it at all?

Try Minitool Partition Wizard Free and see if it’s visible in there.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5624
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
Do you know anyone with a computer you can take it to and see if it works in theirs?
Can you tell us what the hard drive is? Is it a basic hard drive in an external casing or a branded external like a Samsung/Seagate/WD etc?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5624
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
Go to device manager, go to View and select show hidden devices, are there any devices marked with an Exclamation Mark?
 

My Computer

System One

  • OS
    WIN 11 Pro 24H2 - 26100.3323
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Build
    CPU
    Intel XEON E5-2699 v3
    Motherboard
    ASUS X99-A
    Memory
    64GB Teamgroup UD4-3600
    Graphics Card(s)
    NVIDIA GeForce GTX 1080 Ti
    Sound Card
    Integrated
    Monitor(s) Displays
    ACER X34 Predator
    Screen Resolution
    3440 x 1440
    Hard Drives
    Crucial CT1000P 3P SSD8 1TB
    Crucial CT1000 BX500 SSD 1TB
    PSU
    GameMax Pro
    Case
    Fractal Design
    Cooling
    Corsair H110iGT + 6 140mm Fans
    Keyboard
    Corsair K4
    Mouse
    G-Skill G502
    Internet Speed
    50MBs
    Browser
    Chrome
    Antivirus
    OEM
Or greyed out. Good idea. If you find anything, a screenshot would be good.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5624
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
I would first try another USB port. New fast drives should work on either USB 3.0 ports (blue plastic inside) or older USB 2.0 ports (gray plastic inside). Older USB 2.0 devices might not be detected properly in USB 3.0 or faster ports, try a USB 2.0 port. Also rear USB ports tend to work better than front USB ports.

If it is not detected at all (nothing in Device Manager, nothing in Disk Manager), you cannot access it in order to recover your data. If it is detected at the correct capacity but the partition is damaged, you can use a recovery utility and try to save your data. If it is detected as 0 capacity, then you cannot recover your data. Unfortunately, I can relate. Specialized data recovery companies ask for $$$ and they will attempt to recover the whole disk, not specific data. It's not worth it for non crucial data.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (5472), 24H2 (4652)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v24H2 (build 26100.4652)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
    Keyboard
    Mitsumi 101-key PS/2
    Mouse
    Sunnyline OptiEye PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
Hi Guys thanks for the advice the drive is a Usb 3 4T Seagate expansion +

I have posted two screen shots one from the Device Manager and one from the hidden devices and i dont know if its there or not
 

Attachments

  • Usb drive.webp
    Usb drive.webp
    34.7 KB · Views: 1
  • Usb Drive 2.webp
    Usb Drive 2.webp
    25.4 KB · Views: 1

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Envy
    CPU
    i7-1065G7 CPU @ 1.30GHz 1.50 GHz
    Memory
    16.0 GB
If you unplug the other external drives (I see some in Device Manager) does the Seagate show?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5624
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
Up to you if you want to try it, but personally I would remove the Seagate and then delete the Seagate entries in Device Manager. Reboot, plug the Seagate back in.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5624
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
Hi i have no other external drives pluged in
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Envy
    CPU
    i7-1065G7 CPU @ 1.30GHz 1.50 GHz
    Memory
    16.0 GB
I see Seagate Expansion SCSI device? Is that related to your USB disk? Unlike WD that has the SATA-to-USB converter soldered on the mainboard, Seagate should be a standard SATA 3.5" disk in a SATA-to-USB enclosure. If you don't care about Warranty, you can break it open, remove the disk and put it either inside the computer or in another SATA 3.5" to USB enclosure to read your data. I have done it many times. Depending on how important these data are, I would rather void the Warranty and access them than return to the shop because they will replace it with a blank disk and lose all data!
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (5472), 24H2 (4652)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v24H2 (build 26100.4652)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
    Keyboard
    Mitsumi 101-key PS/2
    Mouse
    Sunnyline OptiEye PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
Hi i have removed all the Seagate entry's in the hidden drives rebooted and the Seagate entry is back but greyed out. when i plug it in the computer says (the last device plugged in is not recognised)
I think i will just bin it it only had backup images on important but i have another Usb with the same backup files on and they are fine

I have tried it on another computer and it just the same
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Envy
    CPU
    i7-1065G7 CPU @ 1.30GHz 1.50 GHz
    Memory
    16.0 GB
Do you have an extra spare cable?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5624
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
Yes i have tried another cable
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Envy
    CPU
    i7-1065G7 CPU @ 1.30GHz 1.50 GHz
    Memory
    16.0 GB
If nothing important, but you are still covered under Warranty, you can return to the shop for a replacement. If the Warranty has expired, I would just break it open, remove the disk from the case and try connecting directly inside my PC to check it. There is a great chance the disk is OK and only the enclosure is damaged. You have nothing to lose.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (5472), 24H2 (4652)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v24H2 (build 26100.4652)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
    Keyboard
    Mitsumi 101-key PS/2
    Mouse
    Sunnyline OptiEye PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
Have had 4 of those Seagate 2 Tb drives. All four failed. SPAPAKONS suggestion worked for me on 2 of the drives when they failed. Two did not. I also had 3 of the Seagate 2 Tb drives but they have not failed.. Could be worth your time to try his suggestion.
 

My Computers

System One System Two

  • OS
    Win11 Pro OEM 24h2 OS Build 26100.4652
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink SER8
    CPU
    AMD Ryzen 7 8845HS
    Motherboard
    AZW SER8 AMD Promontory/Bixby FCH
    Memory
    DDR5-5600 / PC5-44800 DDR5 SDRAM SO-DIMM32G
    Graphics Card(s)
    AMD Radeon 780M
    Sound Card
    AMD Zen - Audio Processor - HD Audio Controller
    Monitor(s) Displays
    1 LG HDR 32"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial NVMe
    2TB Crucial NVME
    WD 1TB SSD SATA to USB3
    1 Seagate BUP Slim 2TB SATA to USB3
    1 Seagate BUP Slim 4TB SATA to USB3
    Samsung SSD 1TB SATA to USB3
    Samsung 500G SATA to USB3
    500G Crucial SSD to USB3
    PSU
    Beelink Proprietary
    Case
    Beelink Proprietary
    Cooling
    Beelink Proprietary
    Keyboard
    Logitech Backlit USB
    Mouse
    Logitech M510
    Internet Speed
    T-Mobile 5G 100+ Mbs
    Browser
    Edge, Firefox, Chrome
    Antivirus
    Microsoft Secutiry
    Other Info
    Macrium X Build 8576
    Minitool Pro Ultimate 12.9
    REVO Pro
    JAM Treesize and Ultrasearch
    Malwarebytes Pro 5.3.3.198 Update 1.0.100883 Component 135.0.5296
    Screenpresso Pro 2.1.37.7 beta
    Hamrick Vue Scan Pro
    Visio 2021 Pro
    Hamrick Vue Scan Pro
    Droid Transfer-Android
    Foxit
    Thunderbird
    em Client
    Affinity Suite
    Microsoft 365
    Adobe Creative cloud
    HXD Hex Editor
    Reviewing SirCleaner-Privazer-Windirstat
    DAW Software Reaper-Ozone Isotope
    TGRMN Software
    Other free and paid utilities
  • Operating System
    Win11 Pro OEM 24h2 OS Build 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink
    CPU
    AMD Ryzen 7 8845HS
    Motherboard
    AMD
    Memory
    32G
    Graphics card(s)
    Beelink SER7
    Sound Card
    Beelink SER7
    Monitor(s) Displays
    Dell
    Screen Resolution
    Native
    Hard Drives
    1TB Crucial NVMe SSD 2G SATA
    PSU
    Beelink Proprietary
    Case
    Beelink Proprietary
    Cooling
    Beelink Proprietary
    Keyboard
    gaming keyboard
    Mouse
    MS
    Internet Speed
    T-Mobile 5G
    Antivirus
    Defender Malwarebytes
    Other Info
    Microsoft 365 Family Office 18429.20044 CTR
    Macrium X Subscription1 Version 10.0.8576
    Mini-Tool Ultimate 12.9 Lifetime
    Malwarebytes Premium w/VPN 5.2.9.176 Update 1.0.97801 Component 129.0.5196
    Revo Pro Portable Pro 5.3.7
    Roboform 9.7.7.
    Others. (All legit)
With the price of USB hard drives, there's only so much effort I am willing to put into saving them before they hit the round file. FWIW, If you're at all concerned with data that might be on the drive, take it to your drill press and make Swiss cheese, that will insure that the data is truly not readable.
 

My Computers

System One System Two

  • OS
    Win 11 Pro 24H2, Build 26100.4652
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14500
    Motherboard
    Gigabyte B760M G P WIFI
    Memory
    64GB DDR4
    Graphics Card(s)
    GeForce RTX 4060
    Sound Card
    Chipset Realtek
    Monitor(s) Displays
    LG 45" Ultragear, Acer 24" 1080p
    Screen Resolution
    5120x1440, 1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 3D NAND NVMe M.2 SSD (O/S)
    Silicon Power 2TB US75 Nvme PCIe Gen4 M.2 2280 SSD (backup)
    Crucial BX500 2TB 3D NAND (2nd backup)
    External off-line backup Drives: 2 NVMe 4TB drives in external enclosures
    PSU
    Thermaltake Toughpower GF3 750W
    Case
    LIAN LI LANCOOL 216 E-ATX PC Case
    Cooling
    Lots of fans!
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Logitech G305
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Security
  • Operating System
    Win 11 Pro 24H2, Build 26100.4652
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14400
    Motherboard
    Gigabyte B760M DS3H AX
    Memory
    32GB DDR5
    Graphics card(s)
    Intel 700 Embedded GPU
    Sound Card
    Realtek Embedded
    Monitor(s) Displays
    27" HP 1080p
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 eD NAND PCIe SSD
    Samsung EVO 990 2TB NVMe Gen4 SSD
    Samsung 2TB SATA SSD
    PSU
    Thermaltake Smart BM3 650W
    Case
    Okinos Micro ATX Case
    Cooling
    Fans
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Logitech G305
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Security
Before discarding, remove the disk from the case and see if it is detected when connected directly via SATA inside the PC. I hope it's SATA, not SCSI.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (5472), 24H2 (4652)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v24H2 (build 26100.4652)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
    Keyboard
    Mitsumi 101-key PS/2
    Mouse
    Sunnyline OptiEye PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
More often than not the SATA to USB bridge inside the enclosure fails.. The HDD itself may be OK. Is your Seagete model no STKM4000400 ? Whatever model no. search google on how to rip it open and take the HDD out. Put it into a branded enclosure ( you have to buy one) and and plug it into your computer. If your HDD is OK, it should show and you should be able to access it.

Well, if you want to buy an external disk. it is always better to buy a branded enclosure, an internal HDD/SSD of your choice and rig your own external disk. That is what I do.( I have a Cablet 2.5" SATA to USB 3.0 HDD/SSD Portable enclosure for 7mm and 9.5mm Max 6TB into which I have put a Crucial MX500 1TB SATA 2.5" 7mm Internal SSD. That was the last purchase I made.)

​

 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro Version:24H2 OS Build: 26100.4652
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC Model: SEi12
    CPU
    12th Gen Intel core i5-1235U(Alder
    Motherboard
    SEi (manufactured by AZW)
    Memory
    16*2 (32 GB) DDR 4-3200(1600MHz) Crucial Technology
    Graphics Card(s)
    Intel Iris Xe Graphics (Internal)
    Sound Card
    Internal
    Monitor(s) Displays
    BenQ GW2283
    Screen Resolution
    1920*1080
    Hard Drives
    500GB NVME (Kingston SNV2S500G)
    1TB (Crucial CT1000BX500SSD1)
    PSU
    Power Brick 19V-6.32A , 120.08W
    Keyboard
    Dell KB3322Wi (Wireless)
    Mouse
    Dell WM118t (Wireless)
    Internet Speed
    4G/5G
    Browser
    MS Edge, Chrome
    Antivirus
    Malwarebytes Premium - Subscription
  • Operating System
    Windows 11 Home Version 24H2 Build 26100. 4652
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Inspiron 3280 AIO 22"
    CPU
    Intel Core i3 8145U
    Motherboard
    Dell inc. 027W48
    Memory
    Intel Optane 16GB module + DDR 4 16GB (Optane disabled.)
    Graphics card(s)
    Intel UHD Graphics 620
    Sound Card
    Internal
    Monitor(s) Displays
    Dell Monitor 22"
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial CT1000BX500SSD1 ; 1000,2 GB
    PSU
    Power Brick
    Case
    All-in one
    Keyboard
    Dell Wireless KM636
    Mouse
    Dell Wireless KM 636
    Internet Speed
    4G
    Browser
    Edge, Chrome
    Antivirus
    Malwarebytes
    Other Info
    Upgraded from Windows 10 Home to Windows 11 Home on 28 Oct 2023
Hi guys i will have a go at removing the hard drive

the label says P/N 1V9APB-500
serial number is NAAGH90W
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Envy
    CPU
    i7-1065G7 CPU @ 1.30GHz 1.50 GHz
    Memory
    16.0 GB
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