Solved USB PORT ISSUE


Abdul

Abdul

New member
Local time
8:18 PM
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4
OS
Windows 11
I have Dell latitude 7400 Laptop and it has two USB-A port
one port is working fine with all the devices
Another port has a issue that if i connect a keyboard/mouse is doesn't work
but flash drives are working fine but not USB 2.0
i tried driver updates nothing worked
kindly guide on this!
 
Windows Build/Version
WINDOWS 11

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Dell Latitude 7400
Gosh, sounds like the port itself may be having problems. Check the outputs from the known good working "other" port against those for the problem port using NirSoft's USBdeview. My guess is that it will show some differences that are not supposed to occur (according to the specs, both are USB 3.1 and should support mouse, keyboard, and USB 2.0/3.0/31).
HTH,
--Ed--
 

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Ed Tittel said:
Gosh, sounds like the port itself may be having problems. Check the outputs from the known good working "other" port against those for the problem port using NirSoft's USBdeview. My guess is that it will show some differences that are not supposed to occur (according to the specs, both are USB 3.1 and should support mouse, keyboard, and USB 2.0/3.0/31).
HTH,
--Ed--
Click to expand...
Thank you for your reply sir, but can you explain the process in simple terms
also i have attached the screenshot of USBdeview
First image is when i connect on the Non-working port
Second is when i connected on the Flash drive in a working portScreenshot 2024-10-25 004157.jpg
Screenshot 2024-10-25 004003.jpg
 
Last edited:

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At a glance

Windows 11
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Dell Latitude 7400
Abdul said:
...but can you explain the process in simple terms
Click to expand...
The use of USBDeview (a small utility that lists all USB devices that currently connected to your computer) is clearly written on the linked page!

002577.jpg
You'll find the download link for that utility at the end of the page, please scroll down until you see:

002578.jpg
For modern Windows systems always use the x64 version (if available).
 

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Abdul said:
Thank you for your reply sir, but can you explain the process in simple terms
also i have attached the screenshot of USBdeview
First image is when i connect on the Non-working port
Second is when i connected on the Flash drive in a working portView attachment 113896
View attachment 113892
Click to expand...

This is when i connect a "USB3.0" Flash drive on the port with Issue
it works fine with no issue

Screenshot 2024-10-25 010254.jpg
 

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At a glance

Windows 11
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Dell Latitude 7400
@Abdul
You changed your answer in #3 after my answer in #4.
This and all that follows was not present when I wrote the answer:
Abdul said:
also i have attached the screenshot of USBdeview
First image is when i connect on the Non-working port
Second is when i connected on the Flash drive in a working port
Click to expand...

You should have written that in a new answer in stead of changing your original answer while adding all kinds of information.
Like it is now it looks like I wrote nonsense...:(
 

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Windows 11 Pro 25H2AMD Ryzen 7 5700GKingston FURY Beast 2x16GB DIMM DDR4 2666 CL16MSI GeForce GT 730 2GB LP V1
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PC/Desktop
Manufacturer/Model
Build by vendor to my specs
CPU
AMD Ryzen 7 5700G
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MSI PRO B550M-P Gen3
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MSI GeForce GT 730 2GB LP V1
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Cherry Stream (wired, scissor keys)
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Firefox 130.0
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F-Secure (Internetprovider version)
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Router: FRITZBox 7490
Oracle VirtualBox 7 for testing software on Win 10 or 11
Kees said:
@Abdul
You changed your answer in #3 after my answer in #4.
This and all that follows was not present when I wrote the answer:


You should have written that in a new answer in stead of changing your original answer while adding all kinds of information.
Like it is now it looks like I wrote nonsense...:(
Click to expand...
😐 I apologise kees, I'm new to it
do you have any idea about the issue I'm facing
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Dell Latitude 7400
install DriverStoreExplorer, its on GitHub, use Scan Old Drivers & Force Delete all the old drivers in your system.
You can as well, delete old USB devices using other ports with the help of apps suggested by others.

Unless your port is damaged physically in some way after many uses, it`s usually a conflicting driver or power management issue over Usb. As well, make sure to test devices causing issue on other systems.
 

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