Visio 2016 professional keeps crashing

Faulting application name: VISIO.EXE, version: 16.0.4266.1003, time stamp: 0x55ceaf33
Faulting module name: VISLIB.dll, version: 16.0.4266.1003, time stamp: 0x55ceb07e
Exception code: 0xc0000005
Fault offset: 0x00146464
Faulting process id: 0x3B60
Faulting application start time: 0x1DD55503E7E16FC
Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\VISIO.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\root\Office16\VISLIB.dll
Report Id: 210e0a81-0b0a-4a7f-a85c-6cbcf12cb23e
Faulting package full name:
Faulting package-relative application ID:

Device name MSI
Processor Intel(R) Core(TM) i9-14900HX (2.20 GHz)
Installed RAM 192 GB (192 GB usable)
Graphics card NVIDIA GeForce RTX 4090 Laptop GPU (16 GB)
Intel(R) UHD Graphics (128 MB)
Storage 2.54 TB of 3.73 TB used
Device ID 75070966-8A6C-46D7-85EF-886696E80F0A
Product ID 00355-61389-65646-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 11 Pro
Version 25H2
Installed on ‎1/‎24/‎2025
OS build 26200.9457
Experience Windows Feature Experience Pack 1000.26100.360.0


The error is consistent about the VISLIB.DLL. I have followed the search return instructions. I have removed and reinstalled.

Try doing a repair of Office/Visio.

I just did. Crash or lockup keeps happening.
Whats interesting is the system reports this install as 32 bit. I cant seem to get the 64 bit version to install. It might not exist.
sfc /scannow and dism restore health all execute correctly.

Phyzx said:

the system reports this install as 32 bit. I cant seem to get the 64 bit version to install.

Click to expand...

Search result -

To install the 64-bit version of Visio 2016, you must completely uninstall the 32-bit version of Microsoft Office or any other Office apps currently on your computer, as Microsoft Support does not support mixing 32-bit and 64-bit Office products on the same device. [1, 2]

How to Fix the Issue

• Check existing Office architecture: Open any Office app (like Word or Excel), go to File > Account, and click About Word to see if your core Office suite is 32-bit.
• Uninstall current Office/Visio apps: Remove the 32-bit Microsoft Office or standalone Office products using Control Panel or the official Microsoft uninstall support tool. [1, 2, 3]
• Install 64-bit Office first (if needed): Reinstall your main Microsoft Office suite in its 64-bit version so that its architecture matches what you want for Visio. [1, 2]
• Install 64-bit Visio 2016: Log into your Microsoft Account Services page (or use your installation media/deployment tool), select the 64-bit option explicitly, and run the Visio 2016 setup. [1, 2, 3]

I removed all MS office products. Cleared %temps%. The ISOs only install 32bit. The Msoffice setup wont install due to not enough machine. $5,000.00 doorstop. This is so 'Cancel Cultured'.

Phyzx said:

The Msoffice setup wont install due to not enough machine.

Click to expand...

Check your avalable drive space.

From what I've read, you should have 8 to 10 GB of free space for an Office 2016 install.

If you're low on space, run Disk Cleanup.

There could also be some remanents of the prior install still on your system.

That could cause issues as well.

Something isnt right. So I drill down and run the setup64.


The install does something but then there is nothing installed.
But then I look in start and Visio 2016 pro 64 bit is there... For now. The only thing I did different is not use the root folder setup.exe but one down in Office and the setup64.exe. So I have Visio back and now I have to get Word and Excel.