Win 11 22H2 - No Screen off; no Sleep


Greybat

Member
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4
OS
Windows 11 Pro
Over the last week, my desktop has refused to turn the screen off or sleep as prescribed in the power settings. The reason APPEARS to be that something is repeatedly updating the "Last Activity" date and time, making the system believe that there is still an active user. I use an app called SmartPower to manage when periods of On/Off time. and the logs from this app indicate that the system remains active due to "user activity" under my username..

I have also turned of, and uninstalled this app (SmartPower) to test whether it is the cause. I set up the necessary power plan values in the power settings, but still the machine will not sleep or turn the screen off.

Other diagnostics I have tried include:

- Changing my mouse. I recently installed a new Logitech M510 mouse, along with Logitech "LOGI+ Options." I uninstalled both the mouse and the software.. I also installed a different, older mouse onto a different Logitech receiver.
- Restarted with startup items off.
- Several other options I found on other sites that do not really match my situation.

Finally, looking back on the SmartPower debug log, I see that the last successful "power off" sequence occurred around 10:50am last Sunday (Oct 22), and restart was initiated at 11:24am . As best I recall, I was nowhere near my computer at that time - nor was anyone else! But from then, every minute thereafter, the log reports 2 changes to the last activity date/time every minute.

A perfect answer to this would be ideal, but , maybe, as a starting point, someone could tell me if and how there is a way to determine which process is updating the last activity date and time every 30 seconds or so, even though there is no user activity from the keyboard or mouse.

Thanks for any help!

Graham
 
Windows Build/Version
Windows 11 Pro 22H2

My Computer My Computer

At a glance

Windows 11 ProAMD Ryzen 5 3600X32gbAMD Radeon RX 5700 XT
OS
Windows 11 Pro
Computer type
PC/Desktop
Manufacturer/Model
Self-built
CPU
AMD Ryzen 5 3600X
Motherboard
ASRock B550M Pro4
Memory
32gb
Graphics Card(s)
AMD Radeon RX 5700 XT
Sound Card
Realtek High Definition (Built in)
Monitor(s) Displays
2
Hard Drives
Seagate Expansion 3tb; WDC WDS100T280C;; Samsung SSD 840
EVO120gb; CT1000MX500SSD1 1gb
Probably not related but thought I'd throw it out there just in case. My PC wouldn't stay asleep and kept waking every few minutes the last few days after my latest Windows update. I had to go into Device Manger to the Network adapter properties and go to the power management tab and uncheck "Allow this device to wake the computer". It stays asleep now.
 

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    Windows 11 25H2Intel Core Ultra 9 275HX (24-Core)64GB DDR5 6400MT/sNVIDIA GeForce RTX 5080 and Intel UHD Graphics
    OS
    Windows 11 25H2
    Computer type
    Laptop
    Manufacturer/Model
    Alienware 18 Area-51
    CPU
    Intel Core Ultra 9 275HX (24-Core)
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    Alienware
    Memory
    64GB DDR5 6400MT/s
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    Onboard, Realtek high-performance Audio chips (ALC3329 & ALC1708))
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    Magnesium Alloy
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    Logitech MX Master 4
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    MS Defender and Malwarebytes Free
  • At a glance

    Windows 11 25H2Qualcomm Snapdragon X Elite (12 Core) ARM bas...16GB LPDDR5Qualcomm Adreno X1-85
    Operating System
    Windows 11 25H2
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Laptop 7
    CPU
    Qualcomm Snapdragon X Elite (12 Core) ARM based CPU
    Motherboard
    Microsoft Corp.
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    16GB LPDDR5
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    Qualcomm Adreno X1-85
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    Omnisonic speakers with Dolby Atmos spatial sound
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    120 Hz 13.8-inch 600 nit PixelSense Flow touchscreen
    Screen Resolution
    2304x1536
    Hard Drives
    1TB NVMe Gen 4 SSD
    Case
    Anodized Aluminum
    Cooling
    Traditional active cooling fan system
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    Mechanical QWERTY, backlit when in use
    Mouse
    Logitech MX Master 4 and Surface Arc Mouse
    Browser
    Vivaldi (main), Firefox, Chrome, Edge
    Antivirus
    MS Defender and Malwarebytes Free
@FrancoDT: Thanks for your suggestion. As it turns out, I think I have identified the problem. It looks as though 2 USB devices associated with MS Flight Simulator 2020 are causing the problem. These devices are a Saitek joystick, and a TrackIR device for tracking head movements during game play. If they are connected by USB, they appear to be generating "User Activity" even if the software itself - particularly in the case of the TrackIR device - has been shut down.

I have been experimenting today to find out whether only one of the devices is causing this, but it appears that both/either are responsible.

I don't remember if I had the same problem when I was running FS2020 under Windows 10, nor whether it was a problem before I started to notice that sleep wasn't working about 2 weeks ago. I did notice that I had installed Win11 22h2 several days before I noticed the issue, so I cannot lay the cause at that door!

In any case, either this is a driver problem, or expected behaviour. I'm not sure which, but, for the time being, my workaround is simple: Unplug the two offending USB devices!

I hope this helps anyone else noticing these behaviours.

Graham
 

My Computer My Computer

At a glance

Windows 11 ProAMD Ryzen 5 3600X32gbAMD Radeon RX 5700 XT
OS
Windows 11 Pro
Computer type
PC/Desktop
Manufacturer/Model
Self-built
CPU
AMD Ryzen 5 3600X
Motherboard
ASRock B550M Pro4
Memory
32gb
Graphics Card(s)
AMD Radeon RX 5700 XT
Sound Card
Realtek High Definition (Built in)
Monitor(s) Displays
2
Hard Drives
Seagate Expansion 3tb; WDC WDS100T280C;; Samsung SSD 840
EVO120gb; CT1000MX500SSD1 1gb
Good deal you found the cause. Just curious are those two devices listed under device manager when plugged in and have a power management tab that allows you to uncheck "Allow this device to wake the computer"? That might allow you leaving them plugged in.
 
Last edited:

My Computers My Computers

  • At a glance

    Windows 11 25H2Intel Core Ultra 9 275HX (24-Core)64GB DDR5 6400MT/sNVIDIA GeForce RTX 5080 and Intel UHD Graphics
    OS
    Windows 11 25H2
    Computer type
    Laptop
    Manufacturer/Model
    Alienware 18 Area-51
    CPU
    Intel Core Ultra 9 275HX (24-Core)
    Motherboard
    Alienware
    Memory
    64GB DDR5 6400MT/s
    Graphics Card(s)
    NVIDIA GeForce RTX 5080 and Intel UHD Graphics
    Sound Card
    Onboard, Realtek high-performance Audio chips (ALC3329 & ALC1708))
    Monitor(s) Displays
    300HZ 18-inch QHD 500 nit Comfort View+
    Screen Resolution
    2560 x 1600
    Hard Drives
    2TB NVMe M.2 PCIe Gen 5 SSD
    Case
    Magnesium Alloy
    Cooling
    Advanced Cryo-Tech Quad-Fan Cooling system & large vapor chamber
    Keyboard
    Cherry MX ultra low profile mechanical keyboard with per key AlienFX RGB lighting
    Mouse
    Logitech MX Master 4
    Browser
    Vivaldi (main), Firefox, Chrome, Edge
    Antivirus
    MS Defender and Malwarebytes Free
  • At a glance

    Windows 11 25H2Qualcomm Snapdragon X Elite (12 Core) ARM bas...16GB LPDDR5Qualcomm Adreno X1-85
    Operating System
    Windows 11 25H2
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Laptop 7
    CPU
    Qualcomm Snapdragon X Elite (12 Core) ARM based CPU
    Motherboard
    Microsoft Corp.
    Memory
    16GB LPDDR5
    Graphics card(s)
    Qualcomm Adreno X1-85
    Sound Card
    Omnisonic speakers with Dolby Atmos spatial sound
    Monitor(s) Displays
    120 Hz 13.8-inch 600 nit PixelSense Flow touchscreen
    Screen Resolution
    2304x1536
    Hard Drives
    1TB NVMe Gen 4 SSD
    Case
    Anodized Aluminum
    Cooling
    Traditional active cooling fan system
    Keyboard
    Mechanical QWERTY, backlit when in use
    Mouse
    Logitech MX Master 4 and Surface Arc Mouse
    Browser
    Vivaldi (main), Firefox, Chrome, Edge
    Antivirus
    MS Defender and Malwarebytes Free
I've had a pretty hard look through the Device Manager both in the default view, and view by connection. I cannot see any devices that are set to wake the computer. One diagnostic step I took earlier on was to turn off all the USB hubs to not allow them to turn OFF the computer to save poser. I may turn them back on!

Thanks again for your interest.
 

My Computer My Computer

At a glance

Windows 11 ProAMD Ryzen 5 3600X32gbAMD Radeon RX 5700 XT
OS
Windows 11 Pro
Computer type
PC/Desktop
Manufacturer/Model
Self-built
CPU
AMD Ryzen 5 3600X
Motherboard
ASRock B550M Pro4
Memory
32gb
Graphics Card(s)
AMD Radeon RX 5700 XT
Sound Card
Realtek High Definition (Built in)
Monitor(s) Displays
2
Hard Drives
Seagate Expansion 3tb; WDC WDS100T280C;; Samsung SSD 840
EVO120gb; CT1000MX500SSD1 1gb
Thanks GreyBat!! you got me thinking that it could be my new Logitech X56 HOTAS causing this. And it was indeed it! (I see they also use Saitek)
I Was looking to resolve it for more then a month (Not exclusively.. :D)
Thanks again.
 

My Computer My Computer

At a glance

Win10/11
OS
Win10/11
It's not just Saitek, I have the same issue with a throttle, and stick, from Virpil. My VKB pedals do not have the issue. One of these days I'll get around to updating the firmware for those two.
 

My Computer My Computer

At a glance

Windows 11 ProAMD 9700X32 gb5050
OS
Windows 11 Pro
Computer type
PC/Desktop
CPU
AMD 9700X
Motherboard
ASUS B650E
Memory
32 gb
Graphics Card(s)
5050
Sound Card
On-board realtech
I just wanted to add a couple of things.... First of all, I found that the TrackIR device only interrupted sleep when it was connected via USB, and the supporting software task was NOT running. As long as there is a TrackIR task listed amongst the running processes, the device does not prevent the computer going to sleep. (I do find that, if I leave the software running without using FS, the device and the software stops responding and will sometimes prevent FS from starting. I have to force end the TrackIR task from Task Manager, then restart it, before starting FS. But that, you could say, is another issue!)

The second thing is that I decided to ditch the Saitek AV8R, which was well over 10 years old anyway, and replace it with the cheapest (!) Thrustmaster HOTAS. This device does not have a problem with sleep. It can remain plugged in and sleep works normally.
 

My Computer My Computer

At a glance

Windows 11 ProAMD Ryzen 5 3600X32gbAMD Radeon RX 5700 XT
OS
Windows 11 Pro
Computer type
PC/Desktop
Manufacturer/Model
Self-built
CPU
AMD Ryzen 5 3600X
Motherboard
ASRock B550M Pro4
Memory
32gb
Graphics Card(s)
AMD Radeon RX 5700 XT
Sound Card
Realtek High Definition (Built in)
Monitor(s) Displays
2
Hard Drives
Seagate Expansion 3tb; WDC WDS100T280C;; Samsung SSD 840
EVO120gb; CT1000MX500SSD1 1gb

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