Win 11 won't install printer


rebadurchee

Member
Local time
10:26 AM
Posts
6
Location
Eureka, CA
OS
Windows 11 Build 26100.8754
Suddenly I cannot print from my PC to my older Canon 530/560 on USB. I checked all the cables, tried to delete doc from the queue (didn't delete), checked Windows Update. No go.

Finally I removed the printer. When I tried to add a new printer the page hangs. The "Add Device" bar goes from dark blue to light blue and nothing else happens, except on occasion I get the whirling circle. Then I close the Settings window. There is a separate driver for the scanner function which still works and which I did not uninstall.

I rebooted, I unplugged and replugged in the printer (both cables). Nothing works. MS help pages are no help, with numerous people reporting the same problem.

Any suggestions? Thanks!
 

My Computer My Computer

At a glance

Windows 11 Build 26100.8754Intel i7 9700KDDR4 32 GBNVIDIA GeForce GTX 1660
OS
Windows 11 Build 26100.8754
Computer type
PC/Desktop
Manufacturer/Model
Custom
CPU
Intel i7 9700K
Motherboard
MSI Z390-A PRO
Memory
DDR4 32 GB
Graphics Card(s)
NVIDIA GeForce GTX 1660
Sound Card
system
Monitor(s) Displays
NEC 2430, Acer 20"
Screen Resolution
1920 x 1200
Hard Drives
Samsung 970EVO 1TB, Samsung 850EVO 250GB, WD6TB, SEA 4TB
PSU
Seasonic 850
Keyboard
Microsoft Ergonomic
Mouse
Logitech M705
Internet Speed
500 Mbit
Browser
Vivaldi
Antivirus
Bit Defender, Malware Bytes
The newer version of Windows 11 no longer support your printer. The Canon website states that they no longer support it or offer drivers for it, The only way you can still use it on your computer is to install Linux Mint in a dual boot setup that would be compatible but you would have to learn some Linux. Buy a cheap Windows 10 computer and use it to print from. It would't have to be on the internet so you would not have any security concerns,

Update: I downloaded the Mint Cinnamon ISO and built a bootable USB,, You don't have to install on your hard disk to try it out just do it from the USB demo. I was able to print to my printer with no problem, Linux does not require installing drivers they support most everthing in the kernel. They support lots of older equipment.
 
Last edited:

My Computer My Computer

At a glance

Windows 11 & Zorin ProIntel® Core™ Ultra 9 Processor 275HX 2.7 GHz32 gbNVIDIA® GeForce RTX™ 5060 Laptop GPU
OS
Windows 11 & Zorin Pro
Computer type
Laptop
Manufacturer/Model
Asus Rog Strix G16
CPU
Intel® Core™ Ultra 9 Processor 275HX 2.7 GHz
Motherboard
AsusteK Computer
Memory
32 gb
Graphics Card(s)
NVIDIA® GeForce RTX™ 5060 Laptop GPU
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Laptop 16 inch
Screen Resolution
2560 X 1600
Hard Drives
Boot: Samsung 9100 NVME 2 TB Microsoft Storage Controller: Standard NVM Express Driver: Microsoft 6/21/2006. No SATA/AHCI on my motherboard or in bios
Mouse
Pad
Browser
Google Chrome
Antivirus
Microsoft
Other Info
Printer: HP Color LaserJet MFP M477dw

My Computers My Computers

  • At a glance

    Windows 11 Pro 25H2 26200.8875i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.8875
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • At a glance

    Windows 11 Pro 24H2 26200.8875AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.8875
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8875
Thanks for your replies, much appreciated. However, I think I didn't clearly explain my issue. It isn't the printer, it's Windows.

I last used the printer two months ago just before I left town for an extended period. It worked perfectly. My computer was off the entire time. When I returned I opened a document and tried to print it. No go. Many copies stacked up in the queue.

When I tried to empty the queue it would not empty. I unplugged the computer and printer and restarted the process. No go, and the queue was still full.

In desperation I tried to uninstall and reinstall the printer. It uninstalled just fine. But when I tried to add a new printer the page froze. The "Add Device" button paled but nothing happened. I didn't get to the part where you select your printer, so my printer was no longer involved in the story. I cannot add ANY printer to my Win 11 24H2 (26100.8246).

I tried to update to 25H2 but Windows won't do that, and with no explanation.

Maybe I'm in the wrong forum here? In any case I am without printing and will take any suggestions.
 

My Computer My Computer

At a glance

Windows 11 Build 26100.8754Intel i7 9700KDDR4 32 GBNVIDIA GeForce GTX 1660
OS
Windows 11 Build 26100.8754
Computer type
PC/Desktop
Manufacturer/Model
Custom
CPU
Intel i7 9700K
Motherboard
MSI Z390-A PRO
Memory
DDR4 32 GB
Graphics Card(s)
NVIDIA GeForce GTX 1660
Sound Card
system
Monitor(s) Displays
NEC 2430, Acer 20"
Screen Resolution
1920 x 1200
Hard Drives
Samsung 970EVO 1TB, Samsung 850EVO 250GB, WD6TB, SEA 4TB
PSU
Seasonic 850
Keyboard
Microsoft Ergonomic
Mouse
Logitech M705
Internet Speed
500 Mbit
Browser
Vivaldi
Antivirus
Bit Defender, Malware Bytes
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