Solved Windows 11 audio issue

Karen · Nov 3, 2021

Aaaand it's gone... Forced shut down seems to trigger it (holding down the power button for 5-6 seconds)

I have backups from when the audio driver was working and I tried reinstalling them:

Still doesn't work.

Dru2 · Nov 3, 2021

Karen said:
Aaaand it's gone... Force shut down seems to trigger it (holding down the power button for 5-6 seconds)

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That "Other devices" section has nothing to do with your sound per se, and everything to do with Bluetooth device services!!! If that's the section you've been talking about all the time, you have no issue. Period!!!

See my post for an explanation - Some entries in "Other Devices" are a mystery--can't figure them out - Windows 10 Help Forums.

Karen · Nov 3, 2021

Dru2 said:
That "Other devices" section has nothing to do with your sound per se, and everything to do with Bluetooth device services!!! If that's the section you've been talking about all the time, you have no issue. Period!!!

See my post here for an explanation - Some entries in "Other Devices" are a mystery--can't figure them out - Windows 10 Help Forums.

Please review the images and I added explanation at the end which I believe you missed.

Karen · Nov 3, 2021

Should I go through all of this again? :crys:

Dru2 · Nov 3, 2021

Karen said:
Please review the images and I added explanation at the end which I believe you missed.

I did see your images, and why I pointed them out. I also see the Realtek driver in she "Sound, video and game controllers" section so that tells me the driver is there and functioning otherwise you'd have some type of mark near it. Please read the post I pointed to for "Other devices".

Karen · Nov 3, 2021

Dru2 said:
I did see your images, and why I pointed them out. I also see the Realtek driver in she "Sound, video and game controllers" section so that tells me the driver is there and functioning otherwise you'd have some type of mark near it. Please read the post I pointed to for "Other devices".

The second images shows that the driver went missing. Means Windows 11 lost it again.

Karen · Nov 3, 2021

Installing this driver TWICE is the way to go:

Dru2 · Nov 3, 2021

Karen said:
The second images shows that the driver went missing. Means Windows 11 lost it again.

Yep. And the first image shows you have Bluetooth turned Off. Turn it on and check those items again :wink:

Karen · Nov 3, 2021

Dru2 said:
Yep. And the first image shows you have Bluetooth turned Off. Turn it on and check those items again

Bluetooth also says the same thing: No output devices found.

Dru2 · Nov 3, 2021

OK, this is where a little knowledge helps...

There's NO need to reinstall that driver cause it's already installed as I pointed out when I said this...

Dru2 said:
I also see the Realtek driver in she "Sound, video and game controllers" section so that tells me the driver is there and functioning otherwise you'd have some type of mark near it.

If there was a driver issue you'd have an either a question mark or exclamation mark there. You don't so there's no problem!!!

You also said in another post you were still getting sound. Again, if there was an issue, you wouldn't get sound...

Karen said:
Astonishingly, the audio is STILL working fine even though I restarted the laptop thrice.

All that said, and not trying to be funny, but it appears you're not reading Device Manager correctly.

Dru2 · Nov 3, 2021

Karen said:
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Bluetooth also says the same thing: No output devices found.

Karen, please understand I'm trying to help solve your issue and concern. But I can not help if you're not going to listen. Let's start by addressing the first issue...

Please enable Bluetooth, and repost the Device Manager image showing "Other Devices".

Second - Do you have any sound output when playing any type of media?

Karen · Nov 3, 2021

Dru2 said:
OK, this is where a little knowledge helps...

There's NO need to reinstall that driver cause it's already installed as I pointed out when I said this...

If there was a driver issue you'd have an either a question mark or exclamation mark there. You don't so there's no problem!!!

You also said in another post you were still getting sound. Again, if there was an issue, you wouldn't get sound...

All that said, and not trying to be funny, but it appears you're not reading Device Manager correctly.

I tested Bluetooth and it changed nothing. Apparently it has nothing to do with the issue.

ThrashZone · Nov 3, 2021

Hi,
Not sure why you'd suggest enabling a feature user isn't using

Karen · Nov 3, 2021

Dru2 said:
Karen, please understand I'm trying to help solve your issue and concern. But I can not help if you're not going to listen. Let's start by addressing the first issue...

Please enable Bluetooth, and repost the Device Manager image showing "Other Devices".

Second - Do you have any sound output when playing any type of media?

I do, and I appreciate it. But I may have mislead you with those images. Here's the thing, though:

During the SECOND install, I get a command prompt popup:

This is how I know it works:

To be clear, it's fixed now. Installing that driver TWICE fixed it.

BunnyJ · Nov 3, 2021

Karen said:
I do, and I appreciate it. But I may have mislead you with those images. Here's the thing, though:

During the SECOND install, I get a command prompt popup:

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This is how I know it works:

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To be clear, it's fixed now. Installing that driver TWICE fixed it.

That's just odd..