Windows 11 - cannot scroll by clicking scroll arrows


omaigadlolz

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Local time
5:53 AM
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1
OS
11
A friend has issues scrolling by clicking on these little arrows:



The touchpad scrolling works fine, but the page won't move if you click these. Any idea what settings are responsible for this?
 

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11
OS
11
Computer type
Laptop
Good to have you on the forum. No, I've never seen a setting. The scroll bar is part of explorer. I must ask what will sound like a dumb question, but do the scroll bars work with a mouse? If they do, it's not Windows.

What I would suggest is to test in clean boot. . If it doesn't happen in a clean boot, you have some software conflicting with Windows. Brink's procedure will help you weed out which one. Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts Tutorial

If that doesn't narrow it down, check for file corruption.
Open a command prompt as administrator and type sfc /scannow
Pay attention to the scan results to see if SFC found anything it could not repair. If it found corruption it could not fix followup with this command (note the spaces)
dism /online /cleanup-image /restorehealth
Restart computer

(Note-you can follow up with another sfc /scannow command to make sure that dism repaired the files)

If that makes no difference either, a repair install should do it. Repair Install Windows 11 with an In-place Upgrade Tutorial
 

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  • At a glance

    Windows 11 Pro 25H2 26200.8655i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
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    Windows 11 Pro 25H2 26200.8655
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    Dell Optiplex 7080
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  • At a glance

    Windows 11 Pro 24H2 26200.8457AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.8457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
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    Logitech wireless
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    still too embarrassed to tell
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    Firefox
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    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457

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