Windows 11 Crashes


pepegot1

pepegot1

Member
Local time
2:24 AM
Posts
2
OS
windows11 Home
When opening a zip file, using Windows 11, the transmition crahes to the desktop. Fix needed!!! My other file manager was successful.
I just added info.
 
Last edited:

My Computer My Computer

At a glance

windows11 HomeIntel(R) Core(TM) i7-8700 CPU @ 3.20GHz32 GigGeforce GT 1030, 2 gig
OS
windows11 Home
Computer type
PC/Desktop
Manufacturer/Model
AVADirect custom
CPU
Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz
Motherboard
H370 AORUS GAMING 3 WIFI-CF
Memory
32 Gig
Graphics Card(s)
Geforce GT 1030, 2 gig
Sound Card
On board
Monitor(s) Displays
Ben , 24"
Screen Resolution
1920x1080
Hard Drives
SSD and WD HD one terabyte HD
PSU
750
Cooling
3 fans
Keyboard
Microsoft cordless
Mouse
Logtech cordless
Internet Speed
10 Mz
Browser
Firefox, Edge
Antivirus
Malwarebytes
Hi and welcome to the forum
First things first.. what version of 11 are you using? Secondly could you fill in the "My Computer" section so we know what hardware you're using.,. all that will be helpful when we try to help you out.
 

My Computer My Computer

At a glance

Windows 11 Home(Beta) - 25H2 -26220.9223AMD Ryzen 5 5600GG.SKILL Ripjaws V Series 64GB 4x16Nvidia geforce gtx titan x
OS
Windows 11 Home(Beta) - 25H2 -26220.9223
Computer type
PC/Desktop
Manufacturer/Model
Banana Junior 5600-G Series
CPU
AMD Ryzen 5 5600G
Motherboard
Asus ROG Strix B550-F
Memory
G.SKILL Ripjaws V Series 64GB 4x16
Graphics Card(s)
Nvidia geforce gtx titan x
Monitor(s) Displays
28" ASUS VP28U 4k
Screen Resolution
4K
Hard Drives
Primary SAMSUNG 970 EVO Plus
PSU
EVGA BQ 700w 80+ Bronze
Case
Zalman i3 NEO
Cooling
ARCTIC Freezer 7 X
Keyboard
Corsair
Mouse
Amazon Generic with Cord
Internet Speed
Download: 295.11 mbps Upload: 65.35 mbps T-Mobile Internet
Browser
Firefox and Edge
Antivirus
MS - Defender
Other Info
Speakers: Klipsch ProMedia 2.1
That's unusual.

I've never had a problem extracting .zip files using Windows Explorer in Win11.

I suppose that your Win11 installation is corrupt.

First thing I'd try: open a command windows (cmd) as administrator, and run sfc /scannow. (That's the System File Checker.)

If that doesn't help, maybe a repair install of Windows: Repair Install Windows 11 with an In-place Upgrade

Before the repair install, I strongly recommend imaging the boot drive. I haven't used it, but Macrium Reflect Free is popular. Reflect Free Edition
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 26200.8973Amd Threadripper 7970X128GB (4 X 32) G.Skill DDR5 6400 (RDIMM)Gigabyte RTX 4090 OC
    OS
    Windows 11 26200.8973
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D Rev. 1.0
    Memory
    128GB (4 X 32) G.Skill DDR5 6400 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Innocn 32" OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    BeQuiet! Straight Power 12 1500W
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    SilverStone Technology XE360-TR5, with 3 Phanteks T30 fans
    Keyboard
    Cherry KC 500 MX LP (mechanical)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    2000/250 Mbps (down/up)
    Other Info
    xFinity gateway

  • At a glance

    windows 11 26200.8973Intel I9-13900K64GB G.Skill DDR5-6000Gigabyte RTX 3090 ti
    Operating System
    windows 11 26200.8973
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Philips 27E1N8900 27" OLED
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Keyboard
    Cherry Streaming (wired)
    Mouse
    Logitech M500s (wired)
Hi,
Nothing new about 10 or 11 now blocking folders or files especially zipped
Right click and go to properties
Check the Unblock box apply and okay.

Right click and select extract all.
 

My Computer My Computer

At a glance

Win-7-10-11Pro's10900k & 9940x & 5930kTrident-Z Royal 4000c16 2x16gb & Trident-Z 36...Titan Xp & 1080ti FTW3 & evga 980ti gaming
OS
Win-7-10-11Pro's
Computer type
PC/Desktop
Manufacturer/Model
Acer 17" Nitro 7840sn/ 2x16gb 5600c40/ 4060/ stock 1tb-os/ 4tb sn850x
CPU
10900k & 9940x & 5930k
Motherboard
z490-Apex & x299-Apex & x99-Sabertooth
Memory
Trident-Z Royal 4000c16 2x16gb & Trident-Z 3600c16 4x8gb & 3200c14 4x8gb
Graphics Card(s)
Titan Xp & 1080ti FTW3 & evga 980ti gaming
Sound Card
Onboard Realtek x3
Monitor(s) Displays
1-AOC G2460PG 24"G-Sync 144Hz/ 2nd 1-ASUS VG248QE 24"/ 3rd LG 43" series
Screen Resolution
1920-1080 not sure what the t.v is besides 43" class scales from 1920-1080 perfectly
Hard Drives
2-WD-sn850x 4tb/ 970evo+500gb/ 980 pro 2tb.
PSU
1000p2 & 1200p2 & 850p2
Case
D450 x2 & 1 Test bench in cherry Entertainment center
Cooling
Custom water loops x3 with 2x mora 360mm rads only 980ti gaming air cooled
Keyboard
G710+x3
Mouse
Redragon x3
Internet Speed
xfinity gigabyte
Browser
Firefox
Antivirus
mbam pro
Ok, I am running into a similar problem. I can't even click or right click on the zip file, File Explorer just quits and disappears. So I can't unzip a file through File Explorer.
 

My Computer My Computer

At a glance

Windows 11 Home 64 bit version 10.0.22000 Bui...AMD Ryzen 5 3500U8 gigRadeon Vega Mobile Gfx 2.10 GHz
OS
Windows 11 Home 64 bit version 10.0.22000 Build 22000
Computer type
Laptop
Manufacturer/Model
HP Envy 360
CPU
AMD Ryzen 5 3500U
Motherboard
HP 85DD
Memory
8 gig
Graphics Card(s)
Radeon Vega Mobile Gfx 2.10 GHz
Sound Card
Realtek
Monitor(s) Displays
Laptop screen
Screen Resolution
1920x1080 60 Hz
Hard Drives
Samsung 250 GB
Cooling
Standard 2 cooling fans
Keyboard
Standard PS/2 keyboard
Mouse
Synaptics Touchpad
Browser
FireFox
Antivirus
AVG
dmuellenberg said:
Ok, I am running into a similar problem. I can't even click or right click on the zip file, File Explorer just quits and disappears. So I can't unzip a file through File Explorer.
Click to expand...


Welcome to Eleven Forum.

That shouldn't happen and suggests something in your W11 install is corrupt. The same suggestion as bobkn gave to the OP applies, first run sfc /scannow in a Command Prompt (Admin).

www.tenforums.com

Run SFC Command in Windows 10

How to Repair System Files with SFC Command in Windows 10
www.tenforums.com www.tenforums.com

If that finds problems it cannot fix, then run Dism's RestoreHealth option, then run sfc /scannow again.

www.tenforums.com

Use DISM to Repair Windows 10 Image

How to Repair Windows 10 Image using DISM
www.tenforums.com www.tenforums.com

If you still have a problem after that then try an in-place repair upgrade.

www.elevenforum.com

Repair Install Windows 11 with an In-place Upgrade

This tutorial will show you how to do a repair install of Windows 11 by performing an in-place upgrade without losing anything. If you need to repair or create a new recovery partition or having problems with the Windows 11 operating system on your PC, and the usual solutions will not fix it...
www.elevenforum.com www.elevenforum.com
 

My Computers My Computers

System One System Two Other systems

  • At a glance

    Windows 11 HomeAMD Athlon Silver 3050U8GBRadeon Graphics
    OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3 A315-23-R9VY
    CPU
    AMD Athlon Silver 3050U
    Memory
    8GB
    Graphics Card(s)
    Radeon Graphics
    Monitor(s) Displays
    laptop screen
    Screen Resolution
    1366x768 native resolution, up to 2560x1440 with Radeon Virtual Super Resolution
    Hard Drives
    1TB Samsung EVO 870 SSD (from April 2026: 250GB EVO 850)
    Internet Speed
    150 Mbps
    Browser
    Edge, Firefox
    Antivirus
    Defender
    Other Info
    UPDATE - 11 April 2026: due to lid hinges starting to break up this laptop has been retired from active duty. The OS with all software and files has been migrated to my System Seven in 'Other systems' to carry on as my general purpose 'main machine'.

    I've now clean installed 25H2 and used Garlin's scripts to update Secure Boot to CA 2023 and revoke the PCA 2011 certificates. It's new role is to test secure boot issues.

    Info for 2021-2026:
    fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October 2021 it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October. Windows Update offered the 22H2 Feature Update on 20th September 2022. It got the 23H2 Feature Update on 4th November 2023 through Windows Update, 24H2 on 3rd October 2024 through Windows Update by setting the Target Release Version for 24H2, and 25H2 on 30th September 2025 through Windows Update by setting the Target Release Version for 25H2.

  • At a glance

    Windows 11 ProIntel® Core™ i5-520M8GB(integrated graphics) Intel HD Graphics
    Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude E4310
    CPU
    Intel® Core™ i5-520M
    Motherboard
    0T6M8G
    Memory
    8GB
    Graphics card(s)
    (integrated graphics) Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    500GB Crucial MX500 SSD
    Browser
    Firefox, Edge
    Antivirus
    Defender
    Other Info
    unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround.

    In-place upgrade to 22H2 using ISO and a workaround.
    Feature Update to 23H2 by manually installing the Enablement Package.
    In-place upgrade to 24H2 using hybrid 23H2/24H2 install media.
    Upgraded to 25H2 by Enablement Package.

    Also running Insider Experimental 263xx and 29xxx builds and Windows 10 as native boot .vhdx.
  • My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro.

    My SYSTEM FOUR was a 2-in-1 convertible Lenovo Yoga 11e (1st gen) type 20DA, Celeron N2930, 8GB RAM, 256GB ssd. Unsupported device. This has now been sold. It has been replaced by my System Eight.

    My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 8GB RAM, 1TB NVMe ssd, supported device running Windows 11 Pro, plus Insider Beta, Experimental 263xx and 29xxx builds (and a few others) as a native boot .vhdx.

    My SYSTEM SIX is a Dell Latitude 5550, Core Ultra 7 165H, 64GB RAM, 1TB NVMe SSD, supported device, Windows 11 Pro, Hyper-V host machine. Updated to 25H2 on 30th September 2025.

    My SYSTEM SEVEN is a Lenovo Thinkpad T580, 1920x1080 touchscreen, Intel Core i7-8650U, 16GB RAM, 512GB NVMe SSD + 2nd 512GB NVMe SSD, a supported device for Windows 11. This is my current general purpose 'main machine'. The installed Windows 11 Home from my System One has been migrated to this machine. As its new home has an existing digital licence for Pro I've been able to upgrade the migrated OS from Home to Pro.

    My SYSTEM EIGHT is a 2-in-1 convertible Lenovo Yoga 11e (5th gen) type 20LN, Celeron N4120, 8GB RAM, 512GB NVMe ssd, a supported device for Windows 11. Currently running Windows 11 Pro, plus Insider Beta, Experimental 263xx and 29xxx builds as native boot vhdx.
Ok, ran the scan, no issues found. Ran the in-place upgrade. No difference, File Explorer still shuts down if I click on a zip file. What's next?
 

My Computer My Computer

At a glance

Windows 11 Home 64 bit version 10.0.22000 Bui...AMD Ryzen 5 3500U8 gigRadeon Vega Mobile Gfx 2.10 GHz
OS
Windows 11 Home 64 bit version 10.0.22000 Build 22000
Computer type
Laptop
Manufacturer/Model
HP Envy 360
CPU
AMD Ryzen 5 3500U
Motherboard
HP 85DD
Memory
8 gig
Graphics Card(s)
Radeon Vega Mobile Gfx 2.10 GHz
Sound Card
Realtek
Monitor(s) Displays
Laptop screen
Screen Resolution
1920x1080 60 Hz
Hard Drives
Samsung 250 GB
Cooling
Standard 2 cooling fans
Keyboard
Standard PS/2 keyboard
Mouse
Synaptics Touchpad
Browser
FireFox
Antivirus
AVG
A clean install of Win 11 followed by the reinstall of your apps (making sure that all your data, licenses, settings, and configurations are backed up or recorded).
 

My Computer My Computer

At a glance

Windows 11 ProIntel Core Ultra16GBIntel(R) Arc Graphics
OS
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
ASUS Zenbook 14 OLED
CPU
Intel Core Ultra
Memory
16GB
Graphics Card(s)
Intel(R) Arc Graphics
Sound Card
Realtek High Definition Audio(SST)
Screen Resolution
2880 x 1800
Hard Drives
500 GB NVMe SSD
Internet Speed
1,500Mbps
Browser
Firefox, Edge
Antivirus
Windows Defender
Update - I discovered the issue with zip files. I had a 3rd party File Explorer replacement utility called PowerDesk installed which evidently is not compatible with Windows 11. So I had to revert back to Windows File Explorer, but I didn't remove PowerDesk (hoping an update will be available soon for Windows 11). Once I uninstalled PowerDesk then File Explorer works with zip files.
 

My Computer My Computer

At a glance

Windows 11 Home 64 bit version 10.0.22000 Bui...AMD Ryzen 5 3500U8 gigRadeon Vega Mobile Gfx 2.10 GHz
OS
Windows 11 Home 64 bit version 10.0.22000 Build 22000
Computer type
Laptop
Manufacturer/Model
HP Envy 360
CPU
AMD Ryzen 5 3500U
Motherboard
HP 85DD
Memory
8 gig
Graphics Card(s)
Radeon Vega Mobile Gfx 2.10 GHz
Sound Card
Realtek
Monitor(s) Displays
Laptop screen
Screen Resolution
1920x1080 60 Hz
Hard Drives
Samsung 250 GB
Cooling
Standard 2 cooling fans
Keyboard
Standard PS/2 keyboard
Mouse
Synaptics Touchpad
Browser
FireFox
Antivirus
AVG
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