Solved Windows 11 keeps freezing up on me


tnnlynch

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6:39 AM
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26
OS
Windows 11
I had been working on a screen freeze issue in another thread that seemed to be resolved (with help from zBook and glasskuter) when the BSOD hit. System is all new hardware with a clean windows 11 installation (Ryzen 5900X, Radeon 6900XT 16 GB GDDR, 64gb memory).
 

Attachments

  • Event_logs-(2022-01-15_20-30-27).zip
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  • LiveKernel Reports 2022-01-15 (20-15-01).zip
    19.1 KB · Views: 1
  • TPLAMDRYZEN5900-(2022-01-15_20-33-14).zip
    311.1 KB · Views: 1
  • Tuneup.zip
    1.7 KB · Views: 1

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 5900X
    Motherboard
    ROG Crosshair VIII Dark Hero X570
    Memory
    64 GB
    Graphics Card(s)
    AMD Radeon 6900 XT 16 GB GDDR
    Monitor(s) Displays
    Spectre 35"
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 Pro 1 TB
    PSU
    EVGA Supernova 1000 T2, 80+ Titanium 1000W
    Case
    Be Quiet! Dark Base 700
    Cooling
    CoolerMaster AIO
    Internet Speed
    Xfinity. 330/12 Mbps
    Antivirus
    Avast

glasskuter

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The Lone Star State of Texas
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Windows 11 Pro 21H2 22000.739
Ahh, you never said this was a self-build (or I missed it) You need to back up to the beginning. You are going to have to get the thing back to a clean state to troubleshoot this because we're going around in circles. Since this was a self build, did you stress test all your hardware? Since I can't make heads or tails of what has been done, the only thing I can suggest is what I posted in post 37. Reset and remove everything or another clean install without Armoury Crate or anything else. Get Windows running with nothing but its own processes and the correct drivers. If the problems exist then, there's something wrong with your build.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.739
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    standard
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Antivirus
    Defender+MWB Premium

zbook

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Windows 10
The logs displayed a 5 day Windows installation with 11 unexpected shutdowns and restarts.

No mini dump files were collected.

Windows 10 will provide a better hardware / software testing environment.

Please repost the above files in this thread:


Upgrade the BIOS: 3702 > 3904

Start with post #30.

Clean install Windows 10 > install no drivers or applications



If the computer is stable (no unexpected shutdowns or restarts) then connect to the internet and install all drivers from the ASUS website except the bluetooth driver.

Run this script to have the optimal settings for BSOD:
Tuneup_plus_log.bat ─ Click here to go to the BSOD batch repository to download and run this batch file.

Monitor the computer for several days.
Do not install any applications.

If there are any BSOD then run:
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

tnnlynch

Member
Thread Starter
Local time
6:39 AM
Posts
26
OS
Windows 11
I was waiting on installing the bios update from habit but given my other issue seemed related to ASUS software that seems like it was a flawed approach. I will do that and rebuild with 10 and see what happens. Thanks for the help.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 5900X
    Motherboard
    ROG Crosshair VIII Dark Hero X570
    Memory
    64 GB
    Graphics Card(s)
    AMD Radeon 6900 XT 16 GB GDDR
    Monitor(s) Displays
    Spectre 35"
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 Pro 1 TB
    PSU
    EVGA Supernova 1000 T2, 80+ Titanium 1000W
    Case
    Be Quiet! Dark Base 700
    Cooling
    CoolerMaster AIO
    Internet Speed
    Xfinity. 330/12 Mbps
    Antivirus
    Avast

tnnlynch

Member
Thread Starter
Local time
6:39 AM
Posts
26
OS
Windows 11
I have confidence in my original build and components. I'm not new to hardware or software engineering but I am very rusty with debugging windows. XP, 7 and 10 along with the third-party drivers were all pretty stable when I switched to them. It seems I will get more practice in debugging now.

I upgraded the video card as my old one didn't perform well in the original testing. That seemed to go well so I switched over to my ultrawide with a higher resolution. During the upgrade of my video card drivers I installed Armoury Crate then 365 and my other applications and games. Problems started after that.

I will rebuild clean to Windows 10 next and test again. Attached files were after the W11 BSOD for completeness.

In the interest of anyone else dealing with my original slow windows slowly freezing until not even the mouse input was accepted - that issue disappeared once I removed the Armoury crate software for Windows 11.
 
Last edited by a moderator:

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 5900X
    Motherboard
    ROG Crosshair VIII Dark Hero X570
    Memory
    64 GB
    Graphics Card(s)
    AMD Radeon 6900 XT 16 GB GDDR
    Monitor(s) Displays
    Spectre 35"
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 Pro 1 TB
    PSU
    EVGA Supernova 1000 T2, 80+ Titanium 1000W
    Case
    Be Quiet! Dark Base 700
    Cooling
    CoolerMaster AIO
    Internet Speed
    Xfinity. 330/12 Mbps
    Antivirus
    Avast

ND1246

New member
Local time
5:09 PM
Posts
1
OS
Windows 11
Faced the same issue, changing the screen resolution worked for me (Source). I know it's a temporary resolution but it did worked for me. Hoping if any Windows update could fix this permanently.
 

My Computer

System One

  • OS
    Windows 11

tnnlynch

Member
Thread Starter
Local time
6:39 AM
Posts
26
OS
Windows 11
True. The lower resolution at 16:9 on an older card did not have issues.

Running ultrawide at high resolution after removing Armoury crate I have not had a freeze. After updating my bios, I decided to run for a while to see if any of my issues reoccur (still no Armoury crate). I have run my non-destructive burn in tests, used "heavyload" frequently and kept my system running for 2 days 24 hours a day without a freeze or BSOD. Running all my other software as well as the Asus Fan/cpu control (no OC). Not calling it fixed yet but...
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 5900X
    Motherboard
    ROG Crosshair VIII Dark Hero X570
    Memory
    64 GB
    Graphics Card(s)
    AMD Radeon 6900 XT 16 GB GDDR
    Monitor(s) Displays
    Spectre 35"
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 Pro 1 TB
    PSU
    EVGA Supernova 1000 T2, 80+ Titanium 1000W
    Case
    Be Quiet! Dark Base 700
    Cooling
    CoolerMaster AIO
    Internet Speed
    Xfinity. 330/12 Mbps
    Antivirus
    Avast

secondsight

Member
Local time
12:39 PM
Posts
42
OS
Windows 11
I have confidence in my original build and components. I'm not new to hardware or software engineering but I am very rusty with debugging windows. XP, 7 and 10 along with the third-party drivers were all pretty stable when I switched to them. It seems I will get more practice in debugging now.
These things (freezing etc) happened to me and were caused by a faulty motherboard. Once replaced the problem vanished. Maybe yours is a lemon like mine was.

:)
 

My Computer

System One

  • OS
    Windows 11

tnnlynch

Member
Thread Starter
Local time
6:39 AM
Posts
26
OS
Windows 11
God I hope not! I am way too lazy to want to rebuild everything. So far it seems software related and resolved. I really hope.
 
Last edited:

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 5900X
    Motherboard
    ROG Crosshair VIII Dark Hero X570
    Memory
    64 GB
    Graphics Card(s)
    AMD Radeon 6900 XT 16 GB GDDR
    Monitor(s) Displays
    Spectre 35"
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 Pro 1 TB
    PSU
    EVGA Supernova 1000 T2, 80+ Titanium 1000W
    Case
    Be Quiet! Dark Base 700
    Cooling
    CoolerMaster AIO
    Internet Speed
    Xfinity. 330/12 Mbps
    Antivirus
    Avast
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