Solved Windows 11 Mail - emails not being sent


DarkStar

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Windows 11 Home 22H2
[This on is for my neighbour ;-) who has just got an HP All-in-one PC)

Windows Mail is set up and a User Account has been created. Emails can be received. But when an email is created (or an incoming email is replied to) and [Send] is clicked, the email is closed but it does not appear in the Sent folder and is not received by the recipient. I thought that it might be in the Outbox but cannot find that folder.

There is a draft in the Drafts folder but it only contains the sender's email address, No recipient, title or contents.

How can we trouble-shoot this?

And, can you recommend alternative, working email clients?
 

My Computer

System One

  • OS
    Windows 11 Home 22H2
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook X515JAB
    CPU
    Intel i5-1035G1 1.00GHz, 1190 MHz, 4 cores
    Motherboard
    ASUS X515JAB
    Memory
    8 GB
    Graphics Card(s)
    Intel UHD Graphics
    Sound Card
    Intel Smart Sound Technology
    Monitor(s) Displays
    1
    Screen Resolution
    1920 x 1080, 60Hz
    Hard Drives
    512GB SSD NVMe Intel
    Mouse
    Wired
    Internet Speed
    4 MBps
    Browser
    Firefox
    Antivirus
    Norton
Has the 'Outgoing Server (SMTP)' been set up correctly? For Gmail this would show as smtp.gmail.com

An alternative email client is Mozilla Thunderbird, which is free and very easy to set up. It is a very highly rated product but, like any other program/app out there, there are always people who can find something wrong with it and suggest another product. I have used it for years with no problems and I have no vested interest in suggesting it. Do your research and take your pick.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP EliteDesk 705 G5
    CPU
    AMD Ryzen 5 Pro 3400GE
    Memory
    8GB DDR4 SDRAM
    Graphics Card(s)
    Integrated AMD Radeon Vega 11
    Hard Drives
    256 GB PCIe NVMe M.2 SSD
  • Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    DELL Inspiron 15-3576
    CPU
    Intel Core i5-8250U
    Memory
    8 GB DDR4 - 2400 SODIMM
    Graphics card(s)
    Intel UHD Graphics 620
    Hard Drives
    256GB SK Hynix SC311 SATA SSD
... when an email is created (or an incoming email is replied to) and [Send] is clicked, the email is closed but it does not appear in the Sent folder and is not received by the recipient. I thought that it might be in the Outbox but cannot find that folder.
If you click the folder con just above the icon that looks like a snail-mail envelope, that should open the menu of folders, with Outbox at the top. If your friend doesn't have an outbox in that menu, maybe it would be a good move to uninstall and re-install Windows Mail.
 

My Computers

System One System Two

  • OS
    11 Pro 23H2 22631.3296
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo ThinkCentre M920S SFF
    CPU
    i7-9700 @ 3.00GHz
    Motherboard
    Lenovo 3132
    Memory
    32GBDDR4 @ 2666MHz
    Graphics Card(s)
    Intel HD 630 Graphics onboard
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    LG E2442
    Screen Resolution
    1920x1080
    Hard Drives
    1 x Samsung 970 EVO PLUS 500GB NVMe SSD, 1 x WD_BLACK SN770
    250GB NVMe SSD (OS and programs), 1 x WD_BLACK SN770
    500GB NVMe SSD (Data)
    Case
    Lenovo SFF
    Keyboard
    Cherry Stream TKL JK-8600US-2 Wired
    Mouse
    LogiTech M510 wireless
    Internet Speed
    Fast (for fixed wireless!)
    Browser
    Chrome, sometimes Firefox
    Antivirus
    Malwarebytes Premium & Defender (working together beautifully!)
  • Operating System
    11 Pro 23H2 22631.3374
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo ThinkCentre M920S SFF
    CPU
    i5-8400 @ 2.80GHz
    Motherboard
    Lenovo 3132
    Memory
    32GB DDR4 @ 2600MHz
    Graphics card(s)
    Intel HD 630 Graphics onboard
    Sound Card
    Realtek High Definition Audio onboard
    Monitor(s) Displays
    LG FULL HD (1920x1080@59Hz)
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 x Samsung 970 EVO PLUS NVMe; 1 x Samsung 980 NVMe SSD
    Case
    Lenovo Think Centre SFF
    Mouse
    LogiTech M510 wireless
    Keyboard
    Cherry Stream TKL JK-8600US-2 Wired
    Internet Speed
    Fast (for fixed wireless!)
    Browser
    Chrome
    Antivirus
    Malwarebytes Premium and MS Defender, beautiful together
Email ProviderIMAP SettingsPOP SettingsSMTP Settings
Microsoft 365
Outlook
Hotmail
Live.com
Server: outlook.office365.com
Port: 993
Encryption: SSL/TLS
Server: outlook.office365.com
Port: 995
Encryption: SSL/TLS
Server: smtp.office365.com
Port: 587
Encryption: STARTTLS
MSNServer: imap-mail.outlook.com
Port: 993
Encryption: SSL/TLS
Server: pop-mail.outlook.com
Port: 995
Encryption: SSL/TLS
Server: smtp-mail.outlook.com
Port: 587
Encryption: STARTTLS

When such a problem occurs, as @wikangen stated, it is a configuration settings with the server and/or port used.
You say Windoxs mail, so I included those, you can disregard MSN.
 

My Computers

System One System Two

  • OS
    Win11 All /Debian/Arch
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC. TUF Gaming FX705GM
    CPU
    2.20 gigahertz Intel i7-8750H Hyper-threaded 12 cores
    Motherboard
    ASUSTeK COMPUTER INC. FX705GM 1.0
    Memory
    24428 Megabytes
    Graphics Card(s)
    Intel(R) UHD Graphics 630 / NVIDIA GeForce GTX 1060
    Sound Card
    Intel(R) Display Audio / Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (17.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    2 SSD SATA/NVM Express 1.3
    WDS500G2B0A-00SM50 500.1 GB
    WDCSDAPNUW-1002 256 GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & ADSL Bouygues -fr
    Browser
    Edge Canary- Firefox Nightly
    Antivirus
    Windows Defender
    Other Info
    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 12
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
Thank you all. I did see in "Windows 10 in Depth" (the authors have not written a W11 edition), that setting up Mail can fail and you need to use the Advanced Settings option. I shall investigate. For info, the email provider is plus.net (part of BT), here in the UK.

I also saw, on the Interwebz, that Mail does not store emails in local folders but is merely a front -end ("thin client", browser) to whichever server provides your email account. Is this correct? If not, where would I find the folders? I did a Search of the C: drive for "mail" but did not find anything relevant.
 

My Computer

System One

  • OS
    Windows 11 Home 22H2
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook X515JAB
    CPU
    Intel i5-1035G1 1.00GHz, 1190 MHz, 4 cores
    Motherboard
    ASUS X515JAB
    Memory
    8 GB
    Graphics Card(s)
    Intel UHD Graphics
    Sound Card
    Intel Smart Sound Technology
    Monitor(s) Displays
    1
    Screen Resolution
    1920 x 1080, 60Hz
    Hard Drives
    512GB SSD NVMe Intel
    Mouse
    Wired
    Internet Speed
    4 MBps
    Browser
    Firefox
    Antivirus
    Norton
Unless you use Outlook, the program, from Microsoft 365 and a POP server, you wouldn't get a local .pst file.
Nowadays because users have multiple devices ,IMAP is used as it would not be efficient to store
the content locally on each device.
For most providers, without the old Exchange type servers, the content remains in the cloud, and not locally.
This said, indexes of emails and some content are stored locally in proprietary database format such as .msf files for Thunderbird.
You would find those files in %appdata%\Roaming\Thunderbird\Profiles\profileName
under an \ImapMail folder.
 
Last edited:

My Computers

System One System Two

  • OS
    Win11 All /Debian/Arch
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC. TUF Gaming FX705GM
    CPU
    2.20 gigahertz Intel i7-8750H Hyper-threaded 12 cores
    Motherboard
    ASUSTeK COMPUTER INC. FX705GM 1.0
    Memory
    24428 Megabytes
    Graphics Card(s)
    Intel(R) UHD Graphics 630 / NVIDIA GeForce GTX 1060
    Sound Card
    Intel(R) Display Audio / Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (17.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    2 SSD SATA/NVM Express 1.3
    WDS500G2B0A-00SM50 500.1 GB
    WDCSDAPNUW-1002 256 GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & ADSL Bouygues -fr
    Browser
    Edge Canary- Firefox Nightly
    Antivirus
    Windows Defender
    Other Info
    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 12
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    MSI GV72 8RD
    CPU
    i7-8750H
    Motherboard
    MSI MS-179F
    Memory
    32GB Crucial Ballistix Sport LT (2x16GB)
    Graphics Card(s)
    nVidia GeForce GTX 1050 Ti
    Sound Card
    Onboard
    Hard Drives
    1GB WD Nand SSD
    1GB WD10SPZX-17Z10T0
oops, never noticed the date, will probably be fixed by now
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    MSI GV72 8RD
    CPU
    i7-8750H
    Motherboard
    MSI MS-179F
    Memory
    32GB Crucial Ballistix Sport LT (2x16GB)
    Graphics Card(s)
    nVidia GeForce GTX 1050 Ti
    Sound Card
    Onboard
    Hard Drives
    1GB WD Nand SSD
    1GB WD10SPZX-17Z10T0

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