Solved Windows 11 nightmare - Randomly crashing on new-build


philc43

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I should also add that the removal of the MSI Centre software did have an effect on Event logging. With that software installed you were getting thousands of events recorded which if you go back through the event log you will find these have now stopped. This may also have contributed to the system speeding up a little.
 

My Computers

System One System Two

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender
  • Operating System
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface 3
    CPU
    Intel i5 - 10th gen
    Memory
    8GB
    Graphics card(s)
    Intel Iris plus

TCWindows

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I should also add that the removal of the MSI Centre software did have an effect on Event logging. With that software installed you were getting thousands of events recorded which if you go back through the event log you will find these have now stopped. This may also have contributed to the system speeding up a little.
Phil, I agree and I don't mind removing the MSI software, but my PC is has lots of RGB lighting and that's the only software that I know can control the LEDs lights. Is there an alternative that I can use? Or maybe reinstall MSI software, but disable it from running on start-up?

PS: I have checked the Event Viewer and unless I'm reading incorrectly, there are many Warning events.

Also what shall I do with the AMD External Events utility?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-Built
    CPU
    AMD Ryzen 5 5600G 3.9GHz Hexa Core
    Motherboard
    MSI B550M PRO-VDH WIFI mATX
    Memory
    Crucial Ballistix RGB BL2K8G32C16U4BL 3200 MHz, DDR4, DRAM (32GB)
    Graphics Card(s)
    Integrated Vega
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    HP x34 Ultrawide
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 1 TB PCIe 3.0 (up to 3.500 MB/s) NVMe M.2
    PSU
    Corsair CX650F RGB, 80 PLUS Bronze Fully Modular ATX PSU
    Case
    DEEPCOOL MACUBE 310, White, Mid Tower Chassis w/ Tempered Glass Window
    Cooling
    AM4 CPU Cooler Master Hyper 212 RGB Black Edition + CF120 PLUS 3-in-1 120mm 18 A-R
    Keyboard
    Microsoft
    Mouse
    Anker Gaming
    Internet Speed
    Virgin M500
    Browser
    Google Chrome

zbook

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For any identified problematic services:

a) uninstall any software that are no longer used

b) uninstall and reinstall software that are needed

After the above steps recheck normal boot.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

TCWindows

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For any identified problematic services:

a) uninstall any software that are no longer used

b) uninstall and reinstall software that are needed

After the above steps recheck normal boot.
The problem is that I need the AMD software and drivers for my integrated graphics, so I can't really uninstall it.

Seems like others too have had the same issue with this utility:

AMD External Events Utility Service
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-Built
    CPU
    AMD Ryzen 5 5600G 3.9GHz Hexa Core
    Motherboard
    MSI B550M PRO-VDH WIFI mATX
    Memory
    Crucial Ballistix RGB BL2K8G32C16U4BL 3200 MHz, DDR4, DRAM (32GB)
    Graphics Card(s)
    Integrated Vega
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    HP x34 Ultrawide
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 1 TB PCIe 3.0 (up to 3.500 MB/s) NVMe M.2
    PSU
    Corsair CX650F RGB, 80 PLUS Bronze Fully Modular ATX PSU
    Case
    DEEPCOOL MACUBE 310, White, Mid Tower Chassis w/ Tempered Glass Window
    Cooling
    AM4 CPU Cooler Master Hyper 212 RGB Black Edition + CF120 PLUS 3-in-1 120mm 18 A-R
    Keyboard
    Microsoft
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    Internet Speed
    Virgin M500
    Browser
    Google Chrome

zbook

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Almost all software can be uninstalled as a clean install.

Default windows drivers can typically be used until the better performing drivers are installed,
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

TCWindows

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Almost all software can be uninstalled as a clean install.

Default windows drivers can typically be used until the better performing drivers are installed,

I agree, but since last night, other than the AMD Events Utility, I've re-enabled all the rest of the start-up software within msconfig and the task manager and it works perfect now, so a very big thank to you guys (@zbook and @philc43). So we can safely say that the cause of slow boot time all along was the AMD Events Utility and I don't see any reason to uninstall everything else.

However, I still have a number of major issues to tackle:
  • To diagnose why Event Viewer has a lot of warnings (Unless this is normal) - Do I need to do some sort of a V2 log for you?
  • To eventually re-connect the other hard drives which at the time I felt were the cause of these issues (I will go into more detail about these at a later stage)
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-Built
    CPU
    AMD Ryzen 5 5600G 3.9GHz Hexa Core
    Motherboard
    MSI B550M PRO-VDH WIFI mATX
    Memory
    Crucial Ballistix RGB BL2K8G32C16U4BL 3200 MHz, DDR4, DRAM (32GB)
    Graphics Card(s)
    Integrated Vega
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    HP x34 Ultrawide
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 1 TB PCIe 3.0 (up to 3.500 MB/s) NVMe M.2
    PSU
    Corsair CX650F RGB, 80 PLUS Bronze Fully Modular ATX PSU
    Case
    DEEPCOOL MACUBE 310, White, Mid Tower Chassis w/ Tempered Glass Window
    Cooling
    AM4 CPU Cooler Master Hyper 212 RGB Black Edition + CF120 PLUS 3-in-1 120mm 18 A-R
    Keyboard
    Microsoft
    Mouse
    Anker Gaming
    Internet Speed
    Virgin M500
    Browser
    Google Chrome

philc43

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I would like to see a new V2 log, I agree you have found the cause of your slow boot. The warnings in event viewer are possibly related to MSI software and that's what I can look into for you.
 

My Computers

System One System Two

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender
  • Operating System
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface 3
    CPU
    Intel i5 - 10th gen
    Memory
    8GB
    Graphics card(s)
    Intel Iris plus

zbook

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Earlier in the thread the GPU drivers were replaced based on a live kernel dump.

The latest live kernel dumps on March 14 and 15 with bugcheck 144 displayed hardware ids related to the AMD chip set drivers.

If there are any hangs or freezes you can reinstall them while in safe mode.

 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

TCWindows

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Morning Phil.

HERE is the V2 log file. Please note that since uninstalling, I have not reinstalled the MSI software.

Thank you.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-Built
    CPU
    AMD Ryzen 5 5600G 3.9GHz Hexa Core
    Motherboard
    MSI B550M PRO-VDH WIFI mATX
    Memory
    Crucial Ballistix RGB BL2K8G32C16U4BL 3200 MHz, DDR4, DRAM (32GB)
    Graphics Card(s)
    Integrated Vega
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    HP x34 Ultrawide
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 1 TB PCIe 3.0 (up to 3.500 MB/s) NVMe M.2
    PSU
    Corsair CX650F RGB, 80 PLUS Bronze Fully Modular ATX PSU
    Case
    DEEPCOOL MACUBE 310, White, Mid Tower Chassis w/ Tempered Glass Window
    Cooling
    AM4 CPU Cooler Master Hyper 212 RGB Black Edition + CF120 PLUS 3-in-1 120mm 18 A-R
    Keyboard
    Microsoft
    Mouse
    Anker Gaming
    Internet Speed
    Virgin M500
    Browser
    Google Chrome

TCWindows

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Earlier in the thread the GPU drivers were replaced based on a live kernel dump.

The latest live kernel dumps on March 14 and 15 with bugcheck 144 displayed hardware ids related to the AMD chip set drivers.

If there are any hangs or freezes you can reinstall them while in safe mode.

Thank zbook. So far since following phil's instructions in updating the drivers, I've not had a single incident of hanging or freezing, so I'm wondering whether I should mess about with the drivers again.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-Built
    CPU
    AMD Ryzen 5 5600G 3.9GHz Hexa Core
    Motherboard
    MSI B550M PRO-VDH WIFI mATX
    Memory
    Crucial Ballistix RGB BL2K8G32C16U4BL 3200 MHz, DDR4, DRAM (32GB)
    Graphics Card(s)
    Integrated Vega
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    HP x34 Ultrawide
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 1 TB PCIe 3.0 (up to 3.500 MB/s) NVMe M.2
    PSU
    Corsair CX650F RGB, 80 PLUS Bronze Fully Modular ATX PSU
    Case
    DEEPCOOL MACUBE 310, White, Mid Tower Chassis w/ Tempered Glass Window
    Cooling
    AM4 CPU Cooler Master Hyper 212 RGB Black Edition + CF120 PLUS 3-in-1 120mm 18 A-R
    Keyboard
    Microsoft
    Mouse
    Anker Gaming
    Internet Speed
    Virgin M500
    Browser
    Google Chrome

philc43

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Morning Phil.

HERE is the V2 log file. Please note that since uninstalling, I have not reinstalled the MSI software.

Thank you.
I would suggest that the best way to reinstall the software is to do it gradually - do not install the complete suite of software but try to install just the bits you need such as LED light control and gradually reintroduce the rest back item by item and observe the impact on your system. I am hoping that this is something that you can do but I have no direct experience of this particular software. Actually as a rule I tend to stay away from the motherboard utilities - they can be more trouble than they are worth.
 

My Computers

System One System Two

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender
  • Operating System
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface 3
    CPU
    Intel i5 - 10th gen
    Memory
    8GB
    Graphics card(s)
    Intel Iris plus

philc43

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The warnings in your latest event log are nothing to worry about. What I am interested to see is what happens when you start reinstalling the MSI software. As I mentioned before you had thousands of information entries from MSI which are just clogging up the event logs and are causing loads of unnecessary writes to the drive. This will be a matter to take up with MSI.
 

My Computers

System One System Two

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender
  • Operating System
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface 3
    CPU
    Intel i5 - 10th gen
    Memory
    8GB
    Graphics card(s)
    Intel Iris plus

TCWindows

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Thanks phil.

I've reinstalled the MSI software, but from that I only chose Mystic Light to allow control of RGB lights. I also noticed that MSI is stating that some of the device drivers (Bluetooth, AMD chipset, Realtek HD) drivers also need updating, but I didn't go ahead in case it messes things up.

1647597879631.jpeg1647597894672.jpeg

#################################################################
Here's the NEW V2 LOG - This was created after the MSI install and reboot of windows.
#################################################################
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-Built
    CPU
    AMD Ryzen 5 5600G 3.9GHz Hexa Core
    Motherboard
    MSI B550M PRO-VDH WIFI mATX
    Memory
    Crucial Ballistix RGB BL2K8G32C16U4BL 3200 MHz, DDR4, DRAM (32GB)
    Graphics Card(s)
    Integrated Vega
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    HP x34 Ultrawide
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 1 TB PCIe 3.0 (up to 3.500 MB/s) NVMe M.2
    PSU
    Corsair CX650F RGB, 80 PLUS Bronze Fully Modular ATX PSU
    Case
    DEEPCOOL MACUBE 310, White, Mid Tower Chassis w/ Tempered Glass Window
    Cooling
    AM4 CPU Cooler Master Hyper 212 RGB Black Edition + CF120 PLUS 3-in-1 120mm 18 A-R
    Keyboard
    Microsoft
    Mouse
    Anker Gaming
    Internet Speed
    Virgin M500
    Browser
    Google Chrome

philc43

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The new services installed by MSI include:

Service Name: NTIOLib_CC_COMM
Service File Name: C:\Program Files (x86)\MSI\MSI Center\Lib\SYS\NTIOLib_X64.sys
Service Type: kernel mode driver
Service Start Type: demand start
Service Account:

Service Name: GENERICDRV
Service File Name: C:\Program Files (x86)\MSI\MSI Center\Lib\SCEWIN\5.04.1144\amigendrv64.sys
Service Type: kernel mode driver
Service Start Type: demand start
Service Account:

Service Name: NTIOLib_MysticLight
Service File Name: C:\Program Files (x86)\MSI\MSI Center\Mystic Light\Lib\\NTIOLib_X64.sys
Service Type: kernel mode driver
Service Start Type: demand start
Service Account:

It does not appear as if the deluge of events from MSI has started back up but keep an eye on it.

As for the new drivers being suggested I would advise you to check on the Motherboard website for details of what improvements they bring. If they are something you want and are Windows 11 drivers then it could be worth installing - I would install via downloading them from the Motherboard website.
 

My Computers

System One System Two

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender
  • Operating System
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface 3
    CPU
    Intel i5 - 10th gen
    Memory
    8GB
    Graphics card(s)
    Intel Iris plus

TCWindows

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Thread Starter
Local time
11:36 AM
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OS
Windows 11
Thanks Phil. Since I'm not having any major issues now, I'm thinking of holding off installing anymore MSI drivers. I hope that is okay?

If so, would I be okay to discuss the issues with the ssd drive?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-Built
    CPU
    AMD Ryzen 5 5600G 3.9GHz Hexa Core
    Motherboard
    MSI B550M PRO-VDH WIFI mATX
    Memory
    Crucial Ballistix RGB BL2K8G32C16U4BL 3200 MHz, DDR4, DRAM (32GB)
    Graphics Card(s)
    Integrated Vega
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    HP x34 Ultrawide
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 1 TB PCIe 3.0 (up to 3.500 MB/s) NVMe M.2
    PSU
    Corsair CX650F RGB, 80 PLUS Bronze Fully Modular ATX PSU
    Case
    DEEPCOOL MACUBE 310, White, Mid Tower Chassis w/ Tempered Glass Window
    Cooling
    AM4 CPU Cooler Master Hyper 212 RGB Black Edition + CF120 PLUS 3-in-1 120mm 18 A-R
    Keyboard
    Microsoft
    Mouse
    Anker Gaming
    Internet Speed
    Virgin M500
    Browser
    Google Chrome

philc43

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Thanks Phil. Since I'm not having any major issues now, I'm thinking of holding off installing anymore MSI drivers. I hope that is okay?

If so, would I be okay to discuss the issues with the ssd drive?
Yes, please describe the problems and what you have done so far to investigate.
 

My Computers

System One System Two

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender
  • Operating System
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface 3
    CPU
    Intel i5 - 10th gen
    Memory
    8GB
    Graphics card(s)
    Intel Iris plus

zbook

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There were 4 new live kernel dump files:

Code:
17/03/2022 11:59:28      0.27 C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20220317-1159.dmp
17/03/2022 16:39:58      0.32 C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20220317-1639.dmp
17/03/2022 21:02:38      0.27 C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20220317-2102.dmp
17/03/2022 22:15:29      0.27 C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20220317-2215.dmp


Please run:



Gather_additional_dump_files.bat ─ Click here to go to the BSOD batch repository to download and run this batch file.


Monitor the computer using:

 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

TCWindows

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OS
Windows 11
Yes, please describe the problems and what you have done so far to investigate.

Brilliant thanks Phil. I'll deal with zbook's request in obtaining the relevant files and once he's completed his diagnostics, I'll move onto connecting the SSD. However, I can let you know that when I connect SSD drive, although I don't have any issues with it, Windows Event Viewer shows that it has bad sectors (see zbook's post #12). But I want to add that prior to this drive, I had another previous SSD drive and Windows Event Viewer was doing the same with that too. I have tried to change the SATA cables and connectors on the motherboard to different ones, but this hasn't solved the issue.

There were 4 new live kernel dump files:

Code:
17/03/2022 11:59:28      0.27 C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20220317-1159.dmp
17/03/2022 16:39:58      0.32 C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20220317-1639.dmp
17/03/2022 21:02:38      0.27 C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20220317-2102.dmp
17/03/2022 22:15:29      0.27 C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20220317-2215.dmp


Please run:



Gather_additional_dump_files.bat ─ Click here to go to the BSOD batch repository to download and run this batch file.


Monitor the computer using:


Thanks zbook. I've attached the Live kernel reports, Tune-up log and Reliability History. Hope this is okay, but if you need anything else, please let me know.
 

Attachments

  • LiveKernel Reports 2022-03-18 (13-41-05).zip
    339.2 KB · Views: 1
  • Tuneup.log
    8.1 KB · Views: 2
  • reliability history.zip
    7.5 KB · Views: 2

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-Built
    CPU
    AMD Ryzen 5 5600G 3.9GHz Hexa Core
    Motherboard
    MSI B550M PRO-VDH WIFI mATX
    Memory
    Crucial Ballistix RGB BL2K8G32C16U4BL 3200 MHz, DDR4, DRAM (32GB)
    Graphics Card(s)
    Integrated Vega
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    HP x34 Ultrawide
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 1 TB PCIe 3.0 (up to 3.500 MB/s) NVMe M.2
    PSU
    Corsair CX650F RGB, 80 PLUS Bronze Fully Modular ATX PSU
    Case
    DEEPCOOL MACUBE 310, White, Mid Tower Chassis w/ Tempered Glass Window
    Cooling
    AM4 CPU Cooler Master Hyper 212 RGB Black Edition + CF120 PLUS 3-in-1 120mm 18 A-R
    Keyboard
    Microsoft
    Mouse
    Anker Gaming
    Internet Speed
    Virgin M500
    Browser
    Google Chrome

zbook

Well-known member
Power User
VIP
Local time
5:36 AM
Posts
1,063
OS
Windows 10
Chkdsk / scan reported problems:

Code:
 Found an unneeded link ($FILE_NAME: "DRC156~1.LOG") in index "$I30" of directory "\ProgramData\Dropbox\Update\Log <0x1,0x33117>"
        ... repaired online.
    Found an unneeded link ($FILE_NAME: "DropboxUpdate.log-2021-12-27-13-50-41-814-15180") in index "$I30" of directory "\ProgramData\Dropbox\Update\Log <0x1,0x33117>"
        ... repaired online.


Code:
Windows has found problems and they were all fixed online.


1) Uninstall Dropbox > reinstall dropbox


2) Run chkdsk /b /v


C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y


Plan to run the chkdsk switches overnight.


3) After chkdsk has completed:

a) Run:
chkdskFromEvent.bat - Click here to go to the BSOD batch repository to download and run this batch file.

b) and post a new V2.



The reliability history is for your monitoring.

See chart and listed events.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

TCWindows

Member
Thread Starter
Local time
11:36 AM
Posts
54
OS
Windows 11
@zbook - Thanks. I couldn't wait so I ran chkdsk straight away - There were a lot of stages of fixing files or something. After reboot I ran the chkdskFromEvent.bat and V2 Log - File links are:

V2 LOG
chkdskFromEvent.log
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-Built
    CPU
    AMD Ryzen 5 5600G 3.9GHz Hexa Core
    Motherboard
    MSI B550M PRO-VDH WIFI mATX
    Memory
    Crucial Ballistix RGB BL2K8G32C16U4BL 3200 MHz, DDR4, DRAM (32GB)
    Graphics Card(s)
    Integrated Vega
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    HP x34 Ultrawide
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 1 TB PCIe 3.0 (up to 3.500 MB/s) NVMe M.2
    PSU
    Corsair CX650F RGB, 80 PLUS Bronze Fully Modular ATX PSU
    Case
    DEEPCOOL MACUBE 310, White, Mid Tower Chassis w/ Tempered Glass Window
    Cooling
    AM4 CPU Cooler Master Hyper 212 RGB Black Edition + CF120 PLUS 3-in-1 120mm 18 A-R
    Keyboard
    Microsoft
    Mouse
    Anker Gaming
    Internet Speed
    Virgin M500
    Browser
    Google Chrome
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