Windows 11 Pro version 21H2, Build 22000.493
HP SA version 9.13.85.0
I noticed that HP SA had disappeared from my HP computer and was mystified as to how it had happened. I want HP SA to be installed and there is no way that I uninstalled it deliberately.
Just in case it helps anyone else here is how I believe it happened. It could be a bug with the HP SA app and it may not apply to other apps/programs but it may also be a Windows 11 bug to be aware of: -
I reinstalled HP SA on 13th Feb 2022 at 17:20ish on my ‘Administrator’ profile.
I restarted the PC and HP SA appeared fine on my profile.
The problem happened later, when my wife signed into her ‘Standard’ user account and the following popup appeared after she signed-in: -
It seems that HP SA or Windows 11 thinks HP SA is in the process of being uninstalled, rather than having just been installed. Clicking either button allows the uninstall process of HP SA to continue. I know I clicked on ‘Yes’ just to make the popup disappear and this was the cause of the HP SA uninstall.
To avoid the uninstall happening again I had to launch Task Manager ‘Run as Administrator’ (seeing as I was in my wife’s ‘Standard’ users account) whilst the popup was displayed and stop the uninstall process from continuing.
Hope this helps others.
HP SA version 9.13.85.0
I noticed that HP SA had disappeared from my HP computer and was mystified as to how it had happened. I want HP SA to be installed and there is no way that I uninstalled it deliberately.
Just in case it helps anyone else here is how I believe it happened. It could be a bug with the HP SA app and it may not apply to other apps/programs but it may also be a Windows 11 bug to be aware of: -
I reinstalled HP SA on 13th Feb 2022 at 17:20ish on my ‘Administrator’ profile.
I restarted the PC and HP SA appeared fine on my profile.
The problem happened later, when my wife signed into her ‘Standard’ user account and the following popup appeared after she signed-in: -
It seems that HP SA or Windows 11 thinks HP SA is in the process of being uninstalled, rather than having just been installed. Clicking either button allows the uninstall process of HP SA to continue. I know I clicked on ‘Yes’ just to make the popup disappear and this was the cause of the HP SA uninstall.
To avoid the uninstall happening again I had to launch Task Manager ‘Run as Administrator’ (seeing as I was in my wife’s ‘Standard’ users account) whilst the popup was displayed and stop the uninstall process from continuing.
Hope this helps others.
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My Computers
System One System Two
-
- OS
- Windows 11 Pro
- Computer type
- PC/Desktop
- Manufacturer/Model
- GMKtec K11
- CPU
- AMD Ryzen 9 8945HS
- Memory
- 32GB DDR5 SO-DIMM
- Graphics Card(s)
- Integrated AMD Radeon 780M (4.00 GHz)
- Monitor(s) Displays
- Benq 2250HM
- Screen Resolution
- 1920 x 1080
- Hard Drives
- 1 TB PCIe 4.0 NVMe M.2 SSD
-
- Operating System
- Windows 11 Home
- Computer type
- Laptop
- Manufacturer/Model
- ASUS Zenbook 14 OLED 14" Laptop - UX3405CA-QL192W
- CPU
- Intel® Core™ Ultra 7 - 255H processor
- Memory
- 16 GB LPDDR5 SDRAM
- Graphics card(s)
- Intel Arc 140T onboard graphics
- Screen Resolution
- 1920 x 1200 (16:10 WUXGA resolution) OLED Touchscreen
- Hard Drives
- 1TB SSD
