Solved Windows 11 Pro and disappearing HP Support Assistant (HP SA)


wiganken

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7:03 AM
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106
Location
UK
OS
Windows 11 Pro
Windows 11 Pro version 21H2, Build 22000.493

HP SA version 9.13.85.0

I noticed that HP SA had disappeared from my HP computer and was mystified as to how it had happened. I want HP SA to be installed and there is no way that I uninstalled it deliberately.

Just in case it helps anyone else here is how I believe it happened. It could be a bug with the HP SA app and it may not apply to other apps/programs but it may also be a Windows 11 bug to be aware of: -

I reinstalled HP SA on 13th Feb 2022 at 17:20ish on my ‘Administrator’ profile.

I restarted the PC and HP SA appeared fine on my profile.

The problem happened later, when my wife signed into her ‘Standard’ user account and the following popup appeared after she signed-in: -

HP SA Popup.png
It seems that HP SA or Windows 11 thinks HP SA is in the process of being uninstalled, rather than having just been installed. Clicking either button allows the uninstall process of HP SA to continue. I know I clicked on ‘Yes’ just to make the popup disappear and this was the cause of the HP SA uninstall.

To avoid the uninstall happening again I had to launch Task Manager ‘Run as Administrator’ (seeing as I was in my wife’s ‘Standard’ users account) whilst the popup was displayed and stop the uninstall process from continuing.

Hope this helps others.
 
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My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP EliteDesk 705 G5
    CPU
    AMD Ryzen 5 Pro 3400GE
    Memory
    8GB DDR4 SDRAM
    Graphics Card(s)
    Integrated AMD Radeon Vega 11
    Hard Drives
    256 GB PCIe NVMe M.2 SSD
  • Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    DELL Inspiron 15-3576
    CPU
    Intel Core i5-8250U
    Memory
    8 GB DDR4 - 2400 SODIMM
    Graphics card(s)
    Intel UHD Graphics 620
    Hard Drives
    256GB SK Hynix SC311 SATA SSD

Rahulji

Active member
Local time
8:03 AM
Posts
45
OS
Windows 11 21H2
I have a problem with HP assistant on W10 also. My HP LaserJet 1102 work fine but assistant shows some buggy window at every print.
I have a latest driver (07/2021) - hp_LJP1100_P1560_P1600_Full_Solution-v20180815-50157037_1.exe
 

My Computer

System One

  • OS
    Windows 11 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    AMD
    CPU
    Ryzen 5
    Motherboard
    Asus
    Memory
    4GB
    Graphics Card(s)
    GeForce
    Monitor(s) Displays
    DELL
    Keyboard
    MS

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