Windows Ease of Access is not working


DCGC2AM4L8MFJZ9

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Windows 11
What is not working:
- Magnifier
- Narrator
- On-Screen Keyboard

When:
- From today

Where:
- Lock screen
- Desktop

OS:
Windows 11 Home 21H2

OS build:
22000.556

Last Updates:
- KB5011493
- KB4023057

Screenshot:
- I can not open shortcut:
Screenshot 2022-03-12 123704.png
 

My Computer

System One

  • OS
    Windows 11

glasskuter

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KB5011493 was released 4 days ago but there were other updates between KB4023057 and KB5011493 that you should have received. You can try pausing Windows updates, uninstalling KB5011493, and see if it fixes your problem.
  1. Select Start > Settings > Windows Update > Pause updates for 1 week (the update will be automatically reapplied after that time)
  2. Update history > Uninstall updates .
  3. Select the update you want to remove, then select Uninstall.
  4. Restart and see if it fixed your issue and report back.
I have not found any indication that this update breaks ease of access for anyone else so we would have to attempt to find out why it breaks it for you. Also, you did not complete the computer specs in your profile nor did you say if you upgraded to Windows 11 or clean installed and when. Please answer these questions so we can best assist you.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.739
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
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    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    standard
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Antivirus
    Defender+MWB Premium

DCGC2AM4L8MFJZ9

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3:59 PM
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OS
Windows 11
Also, you did not complete the computer specs in your profile nor did you say if you upgraded to Windows 11 or clean installed and when. Please answer these questions so we can best assist you.
Clean installation.
Installed on 08/‎11/‎2021.
 

My Computer

System One

  • OS
    Windows 11

johnlgalt

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Those shortcuts look broken, to begin with.

Does [Winkey] + [+] work? (Win + Esc or [Win] + [-] will take you out if [Winkey] + [+] does work).

If not, then somehow your accessibility options made have gotten hosed. But it might be more than that.

from my own screenshot of your same location:

Screenshot 2022-03-12 131258.png

You can also see that my dates are different. That, coupled with the fact that you cleanly installed back in August, leads me to believe that you're still not running the final build, or else it was one of the beta builds updated to the final build.

I suggest that you try an in-place upgrade using the latest available from Microsoft. See this tutorial:


NOTE: You'll need to verify which version you currently have installed in order to use that same exact version to perform the in-place upgrade.

Alternatively, just grab the latest via the Media Creation Tool for Windows 11 and perform an upgrade.

HTH
 

My Computers

System One System Two

  • OS
    Windows 11 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    HomeBrew
    CPU
    AMD Ryzen 9 3950X
    Motherboard
    MSI MEG X570 GODLIKE
    Memory
    4 * Corsair Vengeance 32 GB 3600 MHz
    Graphics Card(s)
    EVGA GeForce RTX 3080 Ti XC3 ULTRA GAMING (12G-P5-3955-KR)
    Sound Card
    Realtek® ALC1220 Codec
    Monitor(s) Displays
    Eve Spectrum ES07D02 280 Hz QHD | Eve Spectrum ES07D03 4K Gaming Monitor
    Screen Resolution
    1440p | 4k
    Hard Drives
    3x Samsung 980 Pro NVMe PCIe 4 M.2 2 TB SSD (MZ-V8P2T0B/AM)
    PSU
    PC Power & Cooling’s Silencer Series 1050 Watt, 80 Plus Platinum
    Case
    Fractal Design Define 7 XL Dark ATX Full Tower Case
    Cooling
    ZXT KRAKEN Z73 73.11 CFM Liquid CPU Cooler (3x 120 mm push top) + Air 3x 140mm case fans (pull front) + 1x 120 mm (push back) and 1 x 120 mm (pull bottom)
    Keyboard
    SteelSeries Apex Pro Wired Gaming Keyboard
    Mouse
    Logitech MX Master 3 for Business
    Internet Speed
    Logitech MX Master 3 for Business
    Browser
    Nightly (default) + Firefox (stable),Chrome, Edge/ß/Dev/Canary
    Antivirus
    Defender
  • Operating System
    Windows 10 x64 Pro build 21H1
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude E5470
    CPU
    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
    Motherboard
    Dell
    Memory
    16 GB
    Graphics card(s)
    Intel(R) HD Graphics 520
    Sound Card
    Intel(R) HD Graphics 520 + RealTek Audio
    Monitor(s) Displays
    Dell laptop display 15"
    Screen Resolution
    1920 * 1080
    Hard Drives
    Toshiba 128GB M.2 22300 drive
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SATA III SSD
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell
    Mouse
    Logitech MX Master (shared) | Dell TouchPad
    Keyboard
    Dell
    Internet Speed
    AT&T LightSpeed Gigabit Duplex
    Browser
    Edge Chromium | Chrome | Firefox Nightly | Brave
    Antivirus
    Defender + MB4

DCGC2AM4L8MFJZ9

New member
Thread Starter
Local time
3:59 PM
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OS
Windows 11
KB5011493 was released 4 days ago but there were other updates between KB4023057 and KB5011493 that you should have received. You can try pausing Windows updates, uninstalling KB5011493, and see if it fixes your problem.
  1. Select Start > Settings > Windows Update > Pause updates for 1 week (the update will be automatically reapplied after that time)
  2. Update history > Uninstall updates .
  3. Select the update you want to remove, then select Uninstall.
  4. Restart and see if it fixed your issue and report back.
This is working. But in Lock screen I can not click on the Ease of Access icon.
 

My Computer

System One

  • OS
    Windows 11

glasskuter

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I have searched the web and no one else I can find is reporting that this update is causing problems. Before we continue, let me ask you this. Do you have ANY kind of 'special assistive' programs installed; ie programs to assist people with sight disabilities. If you do, there is a good chance that it is interfering with this update. If you use such a special program, report back. If you do NOT use any special program, continue as follows.

Now that the troublesome update is uninstalled you need to check the integrity of your windows installation. Do the following. Just sit back and wait for these commands to complete, but pay attention to the results at the end of each log:
1. open command prompt as administrator and type sfc /scannow
2. At the end of the SFC log, if SFC found and fixed any errors, restart computer and test Ease of Access again.
3. If SFC found errors but could NOT fix them, from command prompt as administrator type dism /online /cleanup-image /restorehealth (note the spaces in this command)
4. Restart computer and check ease of access again. If everything is working correctly, un-pause windows updates, and click 'check for updates'. The troublesome update will apply again.
5. Restart computer and hopefully everything works as expected.

If Ease of Access is broken again after this update is re-applied, I can offer only 2 solutions, a repair install or a clean install. While easier, a repair install will retain your personal files, programs, and settings. A repair install will probably fix your issue, but there is always a chance it won't if something on your system is interfering with this update. A clean install wipes everything and starts like brand new. The choice is up to you which way to proceed. You can always start with a repair install and then followup with a clean install if a repair doesn't work.

If you get to the point of a clean install, make sure to backup all your files. Good luck.

 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.739
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    standard
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Antivirus
    Defender+MWB Premium

zbook

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Windows 10

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

slava

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Windows 11
Ease of Access.....should be a oxymoron for Windows 11
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    i7
    Memory
    16
    Screen Resolution
    recommended
    Hard Drives
    1 TB
    Internet Speed
    so-so
    Browser
    Chrome
    Antivirus
    Bitdefender
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