Solved Windows Sleep Mode Crashes computer?


Shawn

Member
Local time
6:24 AM
Posts
29
OS
11
I've had this crash problem on my other machines: win 10 & 7. I ended up keeping the sleep mode off completely back then. With my new HP machine after a rough start, sleep mode worked for many weeks until I updated to 22H2 it seems. The last several crashes when waking up never give dump reports.

I reported my crash and V2 logs in another thread: Recent Crash/Reboot for no reason

Question: Does sleep mode usually cause problems?
 

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Omen 40L
    CPU
    i7-12700K
    Memory
    16
    Graphics Card(s)
    3070
    Hard Drives
    512 GB WD Black PCIe® NVMe
    1 TB 7200 rpm SATA HDD
    PSU
    800 W 80 Plus Gold certified ATX power supply
    Cooling
    120 mm RGB liquid cooler
I am proceeding through hardware stress test (UEFI), then driver validation next per Windows 10 forum help.
 

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Omen 40L
    CPU
    i7-12700K
    Memory
    16
    Graphics Card(s)
    3070
    Hard Drives
    512 GB WD Black PCIe® NVMe
    1 TB 7200 rpm SATA HDD
    PSU
    800 W 80 Plus Gold certified ATX power supply
    Cooling
    120 mm RGB liquid cooler
Does sleep mode usually cause problems?
Only if a device uses S0 modern standby. I've not seen pure S3 sleep cause issues in 22h2.
Open command prompt as admin and type powercfg -a
Post a screenshot of results.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3296
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Only if a device uses S0 modern standby. I've not seen pure S3 sleep cause issues in 22h2.
Open command prompt as admin and type powercfg -a
Post a screenshot of results.
Thank you. I'll look into it.
 

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Omen 40L
    CPU
    i7-12700K
    Memory
    16
    Graphics Card(s)
    3070
    Hard Drives
    512 GB WD Black PCIe® NVMe
    1 TB 7200 rpm SATA HDD
    PSU
    800 W 80 Plus Gold certified ATX power supply
    Cooling
    120 mm RGB liquid cooler
After you have posted the PowerCfg -a results, I suggest you get a copy of the display driver from your computer / display card maker & reinstall it even if it is the same version as the one you have already [reinstall not merely check for updates].

Display driver problems have long been recognised as a common cause of sleep problems but there is no diagnostic test that can replace just reinstalling to see if it helps or not.

Best of luck,
Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3296
After you have posted the PowerCfg -a results, I suggest you get a copy of the display driver from your computer / display card maker & reinstall it even if it is the same version as the one you have already [reinstall not merely check for updates].

Display driver problems have long been recognised as a common cause of sleep problems but there is no diagnostic test that can replace just reinstalling to see if it helps or not.

Best of luck,
Denis
Thank you for this good idea.
Unfortunately, my monitor's company support site offers no drivers.

Monitor: Sceptre IPS 27" QHD (E275B-QPT168)

I suppose I could delete the current driver and reboot to force a reinstall.

thanks,

 

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Omen 40L
    CPU
    i7-12700K
    Memory
    16
    Graphics Card(s)
    3070
    Hard Drives
    512 GB WD Black PCIe® NVMe
    1 TB 7200 rpm SATA HDD
    PSU
    800 W 80 Plus Gold certified ATX power supply
    Cooling
    120 mm RGB liquid cooler
monitor's company support site offers no drivers
I believe when @Try3 refers to display driver he is not referring to your monitor driver but your graphics driver found in device manager >display adapter. The RTX3070 is an Nvidia graphics card. The i7-12700K also has integrated Intel® UHD Graphics 770.
You still have not posted a screenshot of your power configuration.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3296
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
any support site offers no drivers
As glasskuter says, the relevant driver is for the graphics card shown in Device manager, Display adapters.

Denis
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3296
Only if a device uses S0 modern standby. I've not seen pure S3 sleep cause issues in 22h2.
Open command prompt as admin and type powercfg -a
Post a screenshot of results.
Microsoft Windows [Version 10.0.22621.819]
(c) Microsoft Corporation. All rights reserved.

C:\Windows\System32>PowerCfg -a
The following sleep states are available on this system:
Standby (S0 Low Power Idle) Network Connected
Hibernate
Fast Startup

The following sleep states are not available on this system:
Standby (S1)
The system firmware does not support this standby state.
This standby state is disabled when S0 low power idle is supported.

Standby (S2)
The system firmware does not support this standby state.
This standby state is disabled when S0 low power idle is supported.

Standby (S3)
This standby state is disabled when S0 low power idle is supported.

Hybrid Sleep
Standby (S3) is not available.


C:\Windows\System32>


Sorry for the slow responses on my part. I went over to windows 10 forums after getting no bites here on my other thread. They got me running the driver verifier to force BSOD. It worked in culling out an old logitech driver but other driver errors showed up after more custom testing.

 

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Omen 40L
    CPU
    i7-12700K
    Memory
    16
    Graphics Card(s)
    3070
    Hard Drives
    512 GB WD Black PCIe® NVMe
    1 TB 7200 rpm SATA HDD
    PSU
    800 W 80 Plus Gold certified ATX power supply
    Cooling
    120 mm RGB liquid cooler
I'm not sure what actions you have taken.
I hope you have gone to the HP support site, downloaded a copy of the latest graphics driver & installed it.


Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3296
It is very rare for a PC to use S0 sleep as it's mostly used in laptops and tablets but it seems yours does and its a real travesty. I feel for you. Other than looking into your graphics driver as has been suggested, see if HP has released a new bios update. If no joy there, your device should be under warranty. Demand that HP deal with your problem.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3296
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
It is very rare for a PC to use S0 sleep as it's mostly used in laptops and tablets but it seems yours does and its a real travesty. I feel for you. Other than looking into your graphics driver as has been suggested, see if HP has released a new bios update. If no joy there, your device should be under warranty. Demand that HP deal with your problem.
thank you.
 

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Omen 40L
    CPU
    i7-12700K
    Memory
    16
    Graphics Card(s)
    3070
    Hard Drives
    512 GB WD Black PCIe® NVMe
    1 TB 7200 rpm SATA HDD
    PSU
    800 W 80 Plus Gold certified ATX power supply
    Cooling
    120 mm RGB liquid cooler
Ancient History:
I remember the young person posting, "my PC went to sleep and ate my homework!".
It seems like a PC could go to sleep, as programmed, and just never wake up, till a power OFF reset was performed.
Of course if you were writing your Dissertation, it was GONE!
Complaints like the above were all over the boards at the time.
So I've always just made it a point to set my sleep time to "NEVER". Safe....not sorry.
Sorry if that's not the answer you're looking for, but....."It works for me!"

Happy Holidays,
TM :cool:
 

My Computer

System One

  • OS
    Win-11/Pro/64, Optimum 11 V3, 23H2 22631.3085
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Made w/Gigabyte mobo/DX-10
    CPU
    AMD FX 6350 Six Core
    Motherboard
    Gigabyte, DX-10, GA-78LMT-USB3
    Memory
    Crucial, 16 GB
    Graphics Card(s)
    Onboard, ATI Radeon HD 3000; NVIDEA GeForce 210, 1GB DDR3 Ram.
    Sound Card
    Onboard
    Monitor(s) Displays
    24" Acer
    Screen Resolution
    1280x800
    Hard Drives
    Crucial SSD 500GB, SanDisk 126GB SSD, Toshiba 1TB HD
    PSU
    EVGA 500 W.
    Case
    Pac Man, Mid Tower
    Cooling
    AMD/OEM
    Keyboard
    101 key, Backlit/ Mechanical Switches/
    Mouse
    Logitech USB Wireless M310
    Internet Speed
    Hughes Net speed varies with the weather
    Browser
    Firefox 64x
    Antivirus
    Windows Defender, Super Anti Spyware
    Other Info
    Given to me as DEAD, and irreparable.
    Rebuilt with Gigabyte mobo, AMD cpu, 16GB ram and 500GB Crucial SSD.
Yup, that's what I did with all my other computers. It's 2022 and we still have subpar functionality.
(In this case, it worked for weeks until it did not).
 

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Omen 40L
    CPU
    i7-12700K
    Memory
    16
    Graphics Card(s)
    3070
    Hard Drives
    512 GB WD Black PCIe® NVMe
    1 TB 7200 rpm SATA HDD
    PSU
    800 W 80 Plus Gold certified ATX power supply
    Cooling
    120 mm RGB liquid cooler
How do I know if it crashes while asleep vs. when I hit the power button to restart while it sleeps/won't wake up?
Happened twice and the dump file shows:
IMAGE_NAME: dxgkrnl.sys
 

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Omen 40L
    CPU
    i7-12700K
    Memory
    16
    Graphics Card(s)
    3070
    Hard Drives
    512 GB WD Black PCIe® NVMe
    1 TB 7200 rpm SATA HDD
    PSU
    800 W 80 Plus Gold certified ATX power supply
    Cooling
    120 mm RGB liquid cooler
I think I fixed the sleep problem: I turned OFF "Allow the computer to turn off this device..." under Power Management tab for all my USB controllers found in Device Manager. This was suggested by others for the OMEN 30 (smaller version of my 40L). It has been working well for over 48 hours and wakes up quickly (unlike before).

See: FIX for HP Omen 30L not turning on after sleep : HPOmen (reddit.com)
 

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Omen 40L
    CPU
    i7-12700K
    Memory
    16
    Graphics Card(s)
    3070
    Hard Drives
    512 GB WD Black PCIe® NVMe
    1 TB 7200 rpm SATA HDD
    PSU
    800 W 80 Plus Gold certified ATX power supply
    Cooling
    120 mm RGB liquid cooler

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Omen 40L
    CPU
    i7-12700K
    Memory
    16
    Graphics Card(s)
    3070
    Hard Drives
    512 GB WD Black PCIe® NVMe
    1 TB 7200 rpm SATA HDD
    PSU
    800 W 80 Plus Gold certified ATX power supply
    Cooling
    120 mm RGB liquid cooler

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