Solved Zip files crashes Windows Explorer

Dru2 · Jan 18, 2022

wingers said:
What version of the app where you on? I'm on 6.4.0 (build 8)

Reinstalled Carbonite using the older version placed in my account (6.3.6) by tech support. Program currently doing a backup, which it was doing when I discovered the issue. All seems to be good at the moment, so...

wingers · Jan 18, 2022

Excellent, will ask them to do the same for me tomorrow

Dru2 · Jan 18, 2022

Let me know what you find or get.

Thanks :)

wingers · Jan 19, 2022

Just had email from Carbonite

"Our Engineering team has identified a conflict with our software and explorer in Windows 11. This conflict will be corrected in a future release of Carbonite software. Currently Explorer doesn't crash when using Carbonite version 6.3.6. For now, I have downgraded your version of Carbonite to prevent Explorer crashing when interacting with .zip files. Please uninstall and reinstall Carbonite.

When the update is released, you will be prompted to update."

So same solution as you mentioned above which I am now doing

Dru2 · Jan 19, 2022

wingers said:
So same solution as you mentioned above which I am now doing

Yeah, I just emailed them the 6.3.6 file works. Carbonite downgrading us says they're the issue, but I also wonder if the issue wasn't exacerbated by a Microsoft update as well, seeing we both "discovered" the issue after some Microsoft update(s).

Anyway, all good. And thanks for chiming in and helping out

wingers · Jan 19, 2022

No problem at all, was glad to actually find someone else who had the same issue

g_pitts · Jan 23, 2022

Dru2 said:
Yeah, I just emailed them the 6.3.6 file works. Carbonite downgrading us says they're the issue, but I also wonder if the issue wasn't exacerbated by a Microsoft update as well, seeing we both "discovered" the issue after some Microsoft update(s).

Anyway, all good. And thanks for chiming in and helping out

Is there a link for the Carbonite downgrade? I have the same issue - File Explorer crashes even if it simply displays a .zip file in a folder's contents (don't have to click on it - it just needs to be visible in the File Explorer window). I can't seem to find a repository of their down-rev'd software.

Archigos · Jan 23, 2022

It appears that both users fixed their problem by contacting Carbonite and having them give the downgrade file for use

g_pitts · Jan 23, 2022

Archigos said:
It appears that both users fixed their problem by contacting Carbonite and having them give the downgrade file for use

Thanks. I've done the same as of today, but was hoping to get a head-start on their down-rev suggestion.

wingers · Jan 23, 2022

g_pitts said:
Is there a link for the Carbonite downgrade? I have the same issue - File Explorer crashes even if it simply displays a .zip file in a folder's contents (don't have to click on it - it just needs to be visible in the File Explorer window). I can't seem to find a repository of their down-rev'd software.

Yes you need to contact them to downgrade it in your account and that fixes it perfectly :)

g_pitts · Jan 26, 2022

Thanks for the help - I'm running the downgrade with zero issues. :)

fuzzbutts · Mar 7, 2022

It appears that the update 6.4.1 of Carbonite has resolved this in Win 11. I just updated to it and even without a reboot explorer no longer crashes as soon as you hover over zip files.

Dru2 · Mar 7, 2022

Thanks for the heads up. I'll look into it later as I'm still running 6.3.6.

Thanks.

fuzzbutts · Mar 7, 2022

No sweat. I ended up trying the app Files as a work around or staying away from zip files till it got resolved. Trying to remember that this is new and there are bugs. Can't give up Carbonite though as its paid for another 18 months and is part of my 3+2+1 setup.

Dru2 · Mar 7, 2022

As one who downloads files all the time, having explorer crash every time I looked at a zip file was something I couldn't "work around". Luckily Carbonite provided a fix, or they would have been gone :wink:

stamps3223 · Jan 2, 2023

I have the same issue when trying to unzip a folder. I have also had the files just crash when looking at a file that's on an external hard drive. That folder crashes and anything I have open that's installed or a file on my computer will crash at the same time. This is a new computer only 2 weeks old and everything I have on it was on the old one that had windows 10. Had no issues with that one. I've tried some of the things mentioned on here still happens. No errors show up when I check for that. Any help would be appreciated. I'm ready to go back to windows 10.