Solved Zip files crashes Windows Explorer


wingers said:
What version of the app where you on? I'm on 6.4.0 (build 8)
Click to expand...

Reinstalled Carbonite using the older version placed in my account (6.3.6) by tech support. Program currently doing a backup, which it was doing when I discovered the issue. All seems to be good at the moment, so... (y)
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 (Build 26100.4061)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core 9 Ultra 285K
    Motherboard
    Gigabyte Aorus Z890 Xtreme AI Top
    Memory
    64G (4x16) DDR5 Corsair RGB Dominator Platinum (6400Mhz)
    Graphics Card(s)
    Radeon (XFX Mercury) RX 9070XT OC (with Magnetic Fans)
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    27-inch Eizo Color Edge - CG2700X
    Screen Resolution
    3840 x 2160
    Hard Drives
    4 Samsung NVM 990 Pro drives: 1TB (OS), 2TB, 2 X 4TB.
    PSU
    Seasonic TX-1300 (1300 Watts)
    Case
    Cooler Master H500M
    Cooling
    Corsair Link Titan 280 RX RGB
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3S
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.
  • Operating System
    Windows 11 Pro 24H2 (Build 26100.4061)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core i9-9900K
    Motherboard
    Gigabyte Z390 Aorus Xtreme
    Memory
    32gig (4 x 8) Corsair Dominator Platinum DDR4 3600Mhz (B-Die)
    Graphics card(s)
    Radeon XFX Merc 7900XT (20gig)
    Sound Card
    Onboard
    Monitor(s) Displays
    24-Inch NEC PA242W
    Screen Resolution
    2880 x 1800
    Hard Drives
    2 X NVME, 1 X SATA SSD
    PSU
    EVGA Super Nova 1000 P2 (1000 Watt)
    Case
    Phantek Enthoo Luxe
    Cooling
    Corsair H115i Elite AIO Cooler
    Mouse
    Logitech MX Master 3
    Keyboard
    Logitech Keys
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    Backup System
Excellent, will ask them to do the same for me tomorrow
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell
    CPU
    Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz
    Memory
    32Gb
    Browser
    Google Chrome
    Antivirus
    AVG Internet Security
Let me know what you find or get.

Thanks :)
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 (Build 26100.4061)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core 9 Ultra 285K
    Motherboard
    Gigabyte Aorus Z890 Xtreme AI Top
    Memory
    64G (4x16) DDR5 Corsair RGB Dominator Platinum (6400Mhz)
    Graphics Card(s)
    Radeon (XFX Mercury) RX 9070XT OC (with Magnetic Fans)
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    27-inch Eizo Color Edge - CG2700X
    Screen Resolution
    3840 x 2160
    Hard Drives
    4 Samsung NVM 990 Pro drives: 1TB (OS), 2TB, 2 X 4TB.
    PSU
    Seasonic TX-1300 (1300 Watts)
    Case
    Cooler Master H500M
    Cooling
    Corsair Link Titan 280 RX RGB
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3S
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.
  • Operating System
    Windows 11 Pro 24H2 (Build 26100.4061)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core i9-9900K
    Motherboard
    Gigabyte Z390 Aorus Xtreme
    Memory
    32gig (4 x 8) Corsair Dominator Platinum DDR4 3600Mhz (B-Die)
    Graphics card(s)
    Radeon XFX Merc 7900XT (20gig)
    Sound Card
    Onboard
    Monitor(s) Displays
    24-Inch NEC PA242W
    Screen Resolution
    2880 x 1800
    Hard Drives
    2 X NVME, 1 X SATA SSD
    PSU
    EVGA Super Nova 1000 P2 (1000 Watt)
    Case
    Phantek Enthoo Luxe
    Cooling
    Corsair H115i Elite AIO Cooler
    Mouse
    Logitech MX Master 3
    Keyboard
    Logitech Keys
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    Backup System
Just had email from Carbonite

"Our Engineering team has identified a conflict with our software and explorer in Windows 11. This conflict will be corrected in a future release of Carbonite software. Currently Explorer doesn't crash when using Carbonite version 6.3.6. For now, I have downgraded your version of Carbonite to prevent Explorer crashing when interacting with .zip files. Please uninstall and reinstall Carbonite.

When the update is released, you will be prompted to update."

So same solution as you mentioned above which I am now doing
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell
    CPU
    Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz
    Memory
    32Gb
    Browser
    Google Chrome
    Antivirus
    AVG Internet Security
wingers said:
So same solution as you mentioned above which I am now doing
Click to expand...

Yeah, I just emailed them the 6.3.6 file works. Carbonite downgrading us says they're the issue, but I also wonder if the issue wasn't exacerbated by a Microsoft update as well, seeing we both "discovered" the issue after some Microsoft update(s).

Anyway, all good. And thanks for chiming in and helping out (y)
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 (Build 26100.4061)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core 9 Ultra 285K
    Motherboard
    Gigabyte Aorus Z890 Xtreme AI Top
    Memory
    64G (4x16) DDR5 Corsair RGB Dominator Platinum (6400Mhz)
    Graphics Card(s)
    Radeon (XFX Mercury) RX 9070XT OC (with Magnetic Fans)
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    27-inch Eizo Color Edge - CG2700X
    Screen Resolution
    3840 x 2160
    Hard Drives
    4 Samsung NVM 990 Pro drives: 1TB (OS), 2TB, 2 X 4TB.
    PSU
    Seasonic TX-1300 (1300 Watts)
    Case
    Cooler Master H500M
    Cooling
    Corsair Link Titan 280 RX RGB
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3S
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.
  • Operating System
    Windows 11 Pro 24H2 (Build 26100.4061)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core i9-9900K
    Motherboard
    Gigabyte Z390 Aorus Xtreme
    Memory
    32gig (4 x 8) Corsair Dominator Platinum DDR4 3600Mhz (B-Die)
    Graphics card(s)
    Radeon XFX Merc 7900XT (20gig)
    Sound Card
    Onboard
    Monitor(s) Displays
    24-Inch NEC PA242W
    Screen Resolution
    2880 x 1800
    Hard Drives
    2 X NVME, 1 X SATA SSD
    PSU
    EVGA Super Nova 1000 P2 (1000 Watt)
    Case
    Phantek Enthoo Luxe
    Cooling
    Corsair H115i Elite AIO Cooler
    Mouse
    Logitech MX Master 3
    Keyboard
    Logitech Keys
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    Backup System
No problem at all, was glad to actually find someone else who had the same issue
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell
    CPU
    Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz
    Memory
    32Gb
    Browser
    Google Chrome
    Antivirus
    AVG Internet Security
Dru2 said:
Yeah, I just emailed them the 6.3.6 file works. Carbonite downgrading us says they're the issue, but I also wonder if the issue wasn't exacerbated by a Microsoft update as well, seeing we both "discovered" the issue after some Microsoft update(s).

Anyway, all good. And thanks for chiming in and helping out (y)
Click to expand...
Is there a link for the Carbonite downgrade? I have the same issue - File Explorer crashes even if it simply displays a .zip file in a folder's contents (don't have to click on it - it just needs to be visible in the File Explorer window). I can't seem to find a repository of their down-rev'd software.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-built
    CPU
    Intel Core i9-12900K
    Motherboard
    ASRock Z690 Taichi
    Memory
    2 x 16GB DDR5-5600 G.Skill
    Graphics Card(s)
    RTX 3080Ti
    Sound Card
    Integrated
    Monitor(s) Displays
    Asus ROG 34"
    Screen Resolution
    3440 x 1440
    Hard Drives
    WD PCIe4 NVMe 2TB boot drive + 8TB SATAIII SAMSUNG 870 QVO Series
    PSU
    EVGA 1600W Gold
    Internet Speed
    Ziply Fiber 1Gb
    Browser
    Firefox
    Antivirus
    Norton 360
It appears that both users fixed their problem by contacting Carbonite and having them give the downgrade file for use
 

My Computers

System One System Two

  • OS
    Windows 11 Pro β
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion Laptop 15-eg0070wm
    CPU
    Intel® Core™ i7-1165G7
    Memory
    32 GB DDR4-3200 SDRAM
    Graphics Card(s)
    Intel® Iris® Xᵉ Graphics
    Screen Resolution
    1920x1080
    Hard Drives
    2TB PCIe® NVMe™ M.2 SSD
  • Operating System
    macOS Ventura
    Computer type
    PC/Desktop
    Manufacturer/Model
    Apple iMac 27" 5K (2017)
    CPU
    3.4 GHz Quad-Core Intel Core i5
    Memory
    40 GB 2400 MHz DDR4
    Graphics card(s)
    Radeon Pro 570 4 GB
    Monitor(s) Displays
    27" 5K, 34" UW
    Screen Resolution
    Mon 1: 5120 × 2880 Mon 2: 2560 x 1080
    Hard Drives
    32GB NVME, 1TB SSD
Archigos said:
It appears that both users fixed their problem by contacting Carbonite and having them give the downgrade file for use
Click to expand...
Thanks. I've done the same as of today, but was hoping to get a head-start on their down-rev suggestion.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-built
    CPU
    Intel Core i9-12900K
    Motherboard
    ASRock Z690 Taichi
    Memory
    2 x 16GB DDR5-5600 G.Skill
    Graphics Card(s)
    RTX 3080Ti
    Sound Card
    Integrated
    Monitor(s) Displays
    Asus ROG 34"
    Screen Resolution
    3440 x 1440
    Hard Drives
    WD PCIe4 NVMe 2TB boot drive + 8TB SATAIII SAMSUNG 870 QVO Series
    PSU
    EVGA 1600W Gold
    Internet Speed
    Ziply Fiber 1Gb
    Browser
    Firefox
    Antivirus
    Norton 360
g_pitts said:
Is there a link for the Carbonite downgrade? I have the same issue - File Explorer crashes even if it simply displays a .zip file in a folder's contents (don't have to click on it - it just needs to be visible in the File Explorer window). I can't seem to find a repository of their down-rev'd software.
Click to expand...
Yes you need to contact them to downgrade it in your account and that fixes it perfectly :)
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell
    CPU
    Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz
    Memory
    32Gb
    Browser
    Google Chrome
    Antivirus
    AVG Internet Security
Thanks for the help - I'm running the downgrade with zero issues. :)
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-built
    CPU
    Intel Core i9-12900K
    Motherboard
    ASRock Z690 Taichi
    Memory
    2 x 16GB DDR5-5600 G.Skill
    Graphics Card(s)
    RTX 3080Ti
    Sound Card
    Integrated
    Monitor(s) Displays
    Asus ROG 34"
    Screen Resolution
    3440 x 1440
    Hard Drives
    WD PCIe4 NVMe 2TB boot drive + 8TB SATAIII SAMSUNG 870 QVO Series
    PSU
    EVGA 1600W Gold
    Internet Speed
    Ziply Fiber 1Gb
    Browser
    Firefox
    Antivirus
    Norton 360
It appears that the update 6.4.1 of Carbonite has resolved this in Win 11. I just updated to it and even without a reboot explorer no longer crashes as soon as you hover over zip files.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte
    CPU
    Intel i7 11700K
    Motherboard
    Z590 Aorus Master
    Memory
    64GB DDR4 3600
    Graphics Card(s)
    MSI RX580 8GB
    Monitor(s) Displays
    LG
    Screen Resolution
    3x 1920x1080
    Hard Drives
    Samsung 980Pro, Intel 660P
    PSU
    NZXT 750
    Case
    Fractal Define R6 USB-C
    Cooling
    Noctua NH-D15S Chromax.black
    Keyboard
    Logitech MX Keys
    Mouse
    Logitech MX Master
    Internet Speed
    750/25
    Browser
    Edge, Chrome, Brave, Firefox
Thanks for the heads up. I'll look into it later as I'm still running 6.3.6.

Thanks.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 (Build 26100.4061)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core 9 Ultra 285K
    Motherboard
    Gigabyte Aorus Z890 Xtreme AI Top
    Memory
    64G (4x16) DDR5 Corsair RGB Dominator Platinum (6400Mhz)
    Graphics Card(s)
    Radeon (XFX Mercury) RX 9070XT OC (with Magnetic Fans)
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    27-inch Eizo Color Edge - CG2700X
    Screen Resolution
    3840 x 2160
    Hard Drives
    4 Samsung NVM 990 Pro drives: 1TB (OS), 2TB, 2 X 4TB.
    PSU
    Seasonic TX-1300 (1300 Watts)
    Case
    Cooler Master H500M
    Cooling
    Corsair Link Titan 280 RX RGB
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3S
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.
  • Operating System
    Windows 11 Pro 24H2 (Build 26100.4061)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core i9-9900K
    Motherboard
    Gigabyte Z390 Aorus Xtreme
    Memory
    32gig (4 x 8) Corsair Dominator Platinum DDR4 3600Mhz (B-Die)
    Graphics card(s)
    Radeon XFX Merc 7900XT (20gig)
    Sound Card
    Onboard
    Monitor(s) Displays
    24-Inch NEC PA242W
    Screen Resolution
    2880 x 1800
    Hard Drives
    2 X NVME, 1 X SATA SSD
    PSU
    EVGA Super Nova 1000 P2 (1000 Watt)
    Case
    Phantek Enthoo Luxe
    Cooling
    Corsair H115i Elite AIO Cooler
    Mouse
    Logitech MX Master 3
    Keyboard
    Logitech Keys
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    Backup System
No sweat. I ended up trying the app Files as a work around or staying away from zip files till it got resolved. Trying to remember that this is new and there are bugs. Can't give up Carbonite though as its paid for another 18 months and is part of my 3+2+1 setup.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte
    CPU
    Intel i7 11700K
    Motherboard
    Z590 Aorus Master
    Memory
    64GB DDR4 3600
    Graphics Card(s)
    MSI RX580 8GB
    Monitor(s) Displays
    LG
    Screen Resolution
    3x 1920x1080
    Hard Drives
    Samsung 980Pro, Intel 660P
    PSU
    NZXT 750
    Case
    Fractal Define R6 USB-C
    Cooling
    Noctua NH-D15S Chromax.black
    Keyboard
    Logitech MX Keys
    Mouse
    Logitech MX Master
    Internet Speed
    750/25
    Browser
    Edge, Chrome, Brave, Firefox
As one who downloads files all the time, having explorer crash every time I looked at a zip file was something I couldn't "work around". Luckily Carbonite provided a fix, or they would have been gone ;)
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 (Build 26100.4061)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core 9 Ultra 285K
    Motherboard
    Gigabyte Aorus Z890 Xtreme AI Top
    Memory
    64G (4x16) DDR5 Corsair RGB Dominator Platinum (6400Mhz)
    Graphics Card(s)
    Radeon (XFX Mercury) RX 9070XT OC (with Magnetic Fans)
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    27-inch Eizo Color Edge - CG2700X
    Screen Resolution
    3840 x 2160
    Hard Drives
    4 Samsung NVM 990 Pro drives: 1TB (OS), 2TB, 2 X 4TB.
    PSU
    Seasonic TX-1300 (1300 Watts)
    Case
    Cooler Master H500M
    Cooling
    Corsair Link Titan 280 RX RGB
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3S
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.
  • Operating System
    Windows 11 Pro 24H2 (Build 26100.4061)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core i9-9900K
    Motherboard
    Gigabyte Z390 Aorus Xtreme
    Memory
    32gig (4 x 8) Corsair Dominator Platinum DDR4 3600Mhz (B-Die)
    Graphics card(s)
    Radeon XFX Merc 7900XT (20gig)
    Sound Card
    Onboard
    Monitor(s) Displays
    24-Inch NEC PA242W
    Screen Resolution
    2880 x 1800
    Hard Drives
    2 X NVME, 1 X SATA SSD
    PSU
    EVGA Super Nova 1000 P2 (1000 Watt)
    Case
    Phantek Enthoo Luxe
    Cooling
    Corsair H115i Elite AIO Cooler
    Mouse
    Logitech MX Master 3
    Keyboard
    Logitech Keys
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    Backup System
I have the same issue when trying to unzip a folder. I have also had the files just crash when looking at a file that's on an external hard drive. That folder crashes and anything I have open that's installed or a file on my computer will crash at the same time. This is a new computer only 2 weeks old and everything I have on it was on the old one that had windows 10. Had no issues with that one. I've tried some of the things mentioned on here still happens. No errors show up when I check for that. Any help would be appreciated. I'm ready to go back to windows 10.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    CPU
    2.90GHz
    Monitor(s) Displays
    2
    Screen Resolution
    1920 x 1080
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