Solved A puzzling USB problem


zbook

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The event viewer reports are symbolic.
(It often does not match the disk, partition, volume, etc)
(That's why all drives are tested)



Rich (BB code):
It may be easier to identify the volume by using the symbolic link listed to the drive in the description of the Event ID.
For example, \Device\Harddisk3\DR3.

 Note

The destination disk information is how it appears to the operating system.
Storage virtualization and multipath I/O software may mask what is presented
to the operating system.
This information may not directly correspond to the physical mappings.

(From a Microsoft link)
 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
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    Product : 190A Version : KBC Version 94.56
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    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
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    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
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    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
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    Model Hitachi HTS727575A9E364
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glasskuter

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@zbook here are HDtune screenshots for the drive that got un-detected with a reboot or cold start. I really do not want to run such a test on my boot SSD since it is not giving me any problems and Windows has not detected any problem with it. This troublesome drive did not appear in Seatools as one Seatools could access. I have run a disk check through Windows on all my drives.

It is interesting to note that I have gotten NO event 154 occurrances with this drive now that I have the switch plugged into a USB 3.2 port nor has the drive shown any events if it's plugged directly into either a usb 2.0 port or a 3.2 port. To my way of thinking, it all boils down to Windows 11 just doesn't like having the switch plugged into a usb 2.0 port or some quirk with this new PC is causing it though I can find nothing in bios or the OS to lead me to what it might be.
 

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My Computers

System One System Two

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    Windows 11 Pro 21H2 22000.832
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    Dell Optiplex 7080
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    i9-10900 10 core 20 threads
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    DELL 0J37VM
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    32 gb
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    none-Intel UHD Graphics 630
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    Benq 27
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    256 m.2 2230-256+1 tb hdd
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  • Operating System
    Windows 10 Pro 21H2
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    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
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    500w
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    Dell factory
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    Logitech wireless
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    still not telling
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Dch48

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Just a thought. It may not be a Windows problem but as you said, a hardware issue. Are the CPU and mobo in the Win11 machine significantly newer? I know in my Win11 machine, the 3.0 ports are controlled by the Ryzen 5600X CPU and the 2.0 ports by the mobo chipset. Maybe there is a conflict because of 2 different controllers and/or chipsets.

I see both systems are Intel. I have very little knowledge of Intel chipsets and CPU's because I've been strictly AMD since 2005. The only Intel CPU I ever had was a Pentium III, So, like I said, it's just a thought.
 

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    AMD Ryzen 5 5600X
    Motherboard
    MSI B550-A Pro
    Memory
    16 GB Corsair Vengeance LPX DDR4-3200
    Graphics Card(s)
    PowerColor Red Devil Radeon RX 6600XT with 8GB GDDR6
    Sound Card
    Realtek integrated
    Monitor(s) Displays
    Acer Nitro 24" RG241Y 144hz refresh rate
    Screen Resolution
    1920 X 1080
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    Western Digital Black SN770 1 TB NVMe SSD
    Samsung 860 QVO 1 TB SATA SSD
    Seagate Barracuda 1 TB HDD
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    LEPA B650 650 watt
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    Cooler Master Hyper T4 air
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    CM Storm Devastator
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    E-Blue Cobra Jr.
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    Microsoft Edge Chromium
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    Microsoft Defender
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    Optical Drives: LG DVD-RW and Pioneer BluRay/ DVD burner
  • Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Asus ROG Zephyrus G14
    CPU
    AMD Ryzen 9 6900HS
    Motherboard
    Asus board (GA402RK)
    Memory
    16 GB Samsung DDR5-4800
    Graphics card(s)
    Integrated Radeon 680M and discrete Radeon RX 6800S with 8GB GDDR6
    Sound Card
    Integrated Realtek with Dolby Atmos
    Monitor(s) Displays
    Laptop screen 14" WQXGA, IPS, 120hz refresh rate
    Screen Resolution
    2560 X 1600
    Hard Drives
    1TB PCIe Gen 4 SSD (WD Black SN850)
    PSU
    Battery power and Asus power brick/adapter. Also has USB-C charging
    Case
    Laptop
    Cooling
    Laptop fans in vapor chamber
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    Touchpad and Omoton bluetooth mouse
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    Built in RGB backlit
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    Edge Chromium
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zbook

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Please download and install HD Sentinel (free or trial version):



Post images for results on these tabs:
Overview
Temperature
Smart

Test the drive using each USB port.

If the free or trial version allows performing an extended self test please post images of the results.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

hdmi

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USB selective suspend is disabled in power options.
In addition to this, also go in Device Manager and verify that the Allow the computer to turn off this device to save power checkbox is unchecked for both the USB Root Hub and the underlying USB Hub(s) in question.
 

My Computer

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  • OS
    11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Medion S15450
    CPU
    i5 1135G7
    Memory
    16GB DDR4
    Graphics Card(s)
    Intel Iris Xe
    Sound Card
    Eastern Electric MiniMax DAC Supreme; Emotiva UMC-200; Astell & Kern AK240
    Monitor(s) Displays
    Medion Life X18102
    Screen Resolution
    3840×2160
    Hard Drives
    2TB SSD internal
    37TB external
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    Li-ion
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glasskuter

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Allow the computer to turn off this device to save power checkbox is unchecked
Good catch HDMI. I'll see if it makes any difference. Thanks
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.832
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
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