Solved Black SOD - Random crashing


Open administrative command prompt and copy and paste:


driverquery /si


pnputil.exe /enum-drivers


dism /online /get-drivers /format:table


Post share links for each command.
DonE!
 

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My Computer My Computer

At a glance

Windows 11Ryzen 7 5800X3D64GB Corsair Vengeance LPX 2x32GB 320MHz C16AMD 7900 XTX Reference
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
DIY
CPU
Ryzen 7 5800X3D
Motherboard
Gigabyte B550I Aorus Pro AX 1.0
Memory
64GB Corsair Vengeance LPX 2x32GB 320MHz C16
Graphics Card(s)
AMD 7900 XTX Reference
Monitor(s) Displays
Dell S2721 DGF + LG C2 42"
Screen Resolution
qHD & 4K
Hard Drives
SK Hynix P41 Platinum (2TB) + Crucial P3 (4TB)
PSU
Corsair SF750
Case
Cooler Master NR200P
Cooling
Scythe Fuma 3
Restart WDV with all customized tests except:

Code:
    [ ] 0x00000004 Randomized low resources simulation.

Test all non-Microsoft drivers except:

Code:
wdcsam64.sys


Run for 24 hours.


If there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.

For any BSOD post a new V2 share link into the newest post.
 
Last edited:

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
1) Open administrative command prompt and copy and paste:

bcdedit /deletevalue {badmemory} badmemorylist




2) Post a new Tuneup plus share link





3) Search for wdcsam64.sys using autoruns (option 6 in the link) > post images or share links

wdc_sam WD SCSI Pass Thru driver c:\windows\system32\drivers\wdcsam64.sys

 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
1736583393625.webp

1736583824355.webp
For WDCsam64.sys could it have been a usb drive? I did unplug it.

Systems crashes to black screen persist.
 

Attachments

My Computer My Computer

At a glance

Windows 11Ryzen 7 5800X3D64GB Corsair Vengeance LPX 2x32GB 320MHz C16AMD 7900 XTX Reference
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
DIY
CPU
Ryzen 7 5800X3D
Motherboard
Gigabyte B550I Aorus Pro AX 1.0
Memory
64GB Corsair Vengeance LPX 2x32GB 320MHz C16
Graphics Card(s)
AMD 7900 XTX Reference
Monitor(s) Displays
Dell S2721 DGF + LG C2 42"
Screen Resolution
qHD & 4K
Hard Drives
SK Hynix P41 Platinum (2TB) + Crucial P3 (4TB)
PSU
Corsair SF750
Case
Cooler Master NR200P
Cooling
Scythe Fuma 3
Restart WDV with all customized tests except:

Code:
    [ ] 0x00000004 Randomized low resources simulation.

Test all non-Microsoft drivers except:

Code:
wdcsam64.sys


Run for 24 hours.


If there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.

For any BSOD post a new V2 share link into the newest post.
BSOD was triggerred
 

Attachments

My Computer My Computer

At a glance

Windows 11Ryzen 7 5800X3D64GB Corsair Vengeance LPX 2x32GB 320MHz C16AMD 7900 XTX Reference
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
DIY
CPU
Ryzen 7 5800X3D
Motherboard
Gigabyte B550I Aorus Pro AX 1.0
Memory
64GB Corsair Vengeance LPX 2x32GB 320MHz C16
Graphics Card(s)
AMD 7900 XTX Reference
Monitor(s) Displays
Dell S2721 DGF + LG C2 42"
Screen Resolution
qHD & 4K
Hard Drives
SK Hynix P41 Platinum (2TB) + Crucial P3 (4TB)
PSU
Corsair SF750
Case
Cooler Master NR200P
Cooling
Scythe Fuma 3
Please post a new querysettings.

Tuneup plus results were excellent.



Download and install:




Search for the driver.

Modify the driver name:

wdcsam64.sys > wdcsam64.sys.old






After 24 hours WDV > turn off the tool

Run Memtest86+ for 8 or more passes > take pictures > post images or share links

Memtest86+ | The Open-Source Memory Testing Tool

Just 1 error is a test fail and testing can be aborted.

The more the passes the better the testing conditions.

It sometimes takes passes into the 20's to detect malfunctioning RAM.

The RAM can be tested all at one time or one at a time in the same DIMM.

Memtest86+ | The Open-Source Memory Testing Tool

If you cannot boot Memtest86+ then run Memtest86 free version for four passes.


MemTest86+ - Test RAM




Code:
        [BcdEdit /enum {badmemory}]

RAM Defects
-----------
identifier              {badmemory}
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
Uninstall or uninstall and reinstall:

aesmaudl AE USB Audio Driver-Lower (Samson) c:\windows\system32\drivers\aesmaudl64.sys


Restart WDV.
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
Please post a new querysettings.

Just a heads up, I ran the verifier like you told me too in post #22 and it triggered a BSOD, I posted that log. I have since turned the verifier settings off.

1736585283628.webp

ownload and install:

voidtools


www.voidtools.com
www.voidtools.com



Search for the driver.

Modify the driver name:

wdcsam64.sys > wdcsam64.sys.old

I have three entries; I figure it has to be one of the top two, do I change one of them or both of them?

1736585459838.webp
 

My Computer My Computer

At a glance

Windows 11Ryzen 7 5800X3D64GB Corsair Vengeance LPX 2x32GB 320MHz C16AMD 7900 XTX Reference
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
DIY
CPU
Ryzen 7 5800X3D
Motherboard
Gigabyte B550I Aorus Pro AX 1.0
Memory
64GB Corsair Vengeance LPX 2x32GB 320MHz C16
Graphics Card(s)
AMD 7900 XTX Reference
Monitor(s) Displays
Dell S2721 DGF + LG C2 42"
Screen Resolution
qHD & 4K
Hard Drives
SK Hynix P41 Platinum (2TB) + Crucial P3 (4TB)
PSU
Corsair SF750
Case
Cooler Master NR200P
Cooling
Scythe Fuma 3
Uninstall or uninstall and reinstall:

aesmaudl AE USB Audio Driver-Lower (Samson) c:\windows\system32\drivers\aesmaudl64.sys


Restart WDV.
1736585669388.webp
 

My Computer My Computer

At a glance

Windows 11Ryzen 7 5800X3D64GB Corsair Vengeance LPX 2x32GB 320MHz C16AMD 7900 XTX Reference
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
DIY
CPU
Ryzen 7 5800X3D
Motherboard
Gigabyte B550I Aorus Pro AX 1.0
Memory
64GB Corsair Vengeance LPX 2x32GB 320MHz C16
Graphics Card(s)
AMD 7900 XTX Reference
Monitor(s) Displays
Dell S2721 DGF + LG C2 42"
Screen Resolution
qHD & 4K
Hard Drives
SK Hynix P41 Platinum (2TB) + Crucial P3 (4TB)
PSU
Corsair SF750
Case
Cooler Master NR200P
Cooling
Scythe Fuma 3
Please run: > post a share link



 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
No BSOD on start-up. Here's the querysettings
 

Attachments

My Computer My Computer

At a glance

Windows 11Ryzen 7 5800X3D64GB Corsair Vengeance LPX 2x32GB 320MHz C16AMD 7900 XTX Reference
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
DIY
CPU
Ryzen 7 5800X3D
Motherboard
Gigabyte B550I Aorus Pro AX 1.0
Memory
64GB Corsair Vengeance LPX 2x32GB 320MHz C16
Graphics Card(s)
AMD 7900 XTX Reference
Monitor(s) Displays
Dell S2721 DGF + LG C2 42"
Screen Resolution
qHD & 4K
Hard Drives
SK Hynix P41 Platinum (2TB) + Crucial P3 (4TB)
PSU
Corsair SF750
Case
Cooler Master NR200P
Cooling
Scythe Fuma 3
The driver is dated 2014.

Please modify the driver name:

aesmaudl64.sys > aesmaudl64.sys.old

Code:
AESMAudL64.sys Wed May  7 12:48:08 2014 (536A71D8)
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
The driver is dated 2014.

Please modify the driver name:

aesmaudl64.sys > aesmaudl64.sys.old

Code:
AESMAudL64.sys Wed May  7 12:48:08 2014 (536A71D8)
For both this and wdcsam64.sys it is asking me for permission from TeustedInstaller.

1736586728586.webp

Also, do I modify both entries in System32 and System32\DriverStore?

I've attached the DiskParInfo log.
 

Attachments

My Computer My Computer

At a glance

Windows 11Ryzen 7 5800X3D64GB Corsair Vengeance LPX 2x32GB 320MHz C16AMD 7900 XTX Reference
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
DIY
CPU
Ryzen 7 5800X3D
Motherboard
Gigabyte B550I Aorus Pro AX 1.0
Memory
64GB Corsair Vengeance LPX 2x32GB 320MHz C16
Graphics Card(s)
AMD 7900 XTX Reference
Monitor(s) Displays
Dell S2721 DGF + LG C2 42"
Screen Resolution
qHD & 4K
Hard Drives
SK Hynix P41 Platinum (2TB) + Crucial P3 (4TB)
PSU
Corsair SF750
Case
Cooler Master NR200P
Cooling
Scythe Fuma 3
Please restart WDV > run all customized tests except:


Code:
    [ ] 0x00000004 Randomized low resources simulation.


Test all non-Microsoft drivers.



Run for 24 hours.


If there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.

For any BSOD post a new V2 share link into the newest post




It's 3:15 AM > heading to bed
I'll catch up with you later in the day.
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
Backup all drivers:




Disk #2: WD My Book 1230 USB Device may need the earlier driver?
See if you can find a replacement driver.

For now run WDV without testing these drivers.
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
Backup all drivers:

I've done this.

also, 22 hours of Memtest 86+ 10 passes, no errors found.
 

Attachments

My Computer My Computer

At a glance

Windows 11Ryzen 7 5800X3D64GB Corsair Vengeance LPX 2x32GB 320MHz C16AMD 7900 XTX Reference
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
DIY
CPU
Ryzen 7 5800X3D
Motherboard
Gigabyte B550I Aorus Pro AX 1.0
Memory
64GB Corsair Vengeance LPX 2x32GB 320MHz C16
Graphics Card(s)
AMD 7900 XTX Reference
Monitor(s) Displays
Dell S2721 DGF + LG C2 42"
Screen Resolution
qHD & 4K
Hard Drives
SK Hynix P41 Platinum (2TB) + Crucial P3 (4TB)
PSU
Corsair SF750
Case
Cooler Master NR200P
Cooling
Scythe Fuma 3
Which drivers were uninstalled?

Which drivers were not tested?


Please post images or share links memtest.
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
Which drivers were uninstalled?

Which drivers were not tested?
I did not check off aesmaudl64.sys or wdcsam64.sys.

I could not delete or change the name of either driver. Autoruns failed to delete it, and Everything indicates I need a TrustedInstaller to change the name for either driver.

I am currently running driver verifier for 24 hours.

1736667448270.webp
 

My Computer My Computer

At a glance

Windows 11Ryzen 7 5800X3D64GB Corsair Vengeance LPX 2x32GB 320MHz C16AMD 7900 XTX Reference
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
DIY
CPU
Ryzen 7 5800X3D
Motherboard
Gigabyte B550I Aorus Pro AX 1.0
Memory
64GB Corsair Vengeance LPX 2x32GB 320MHz C16
Graphics Card(s)
AMD 7900 XTX Reference
Monitor(s) Displays
Dell S2721 DGF + LG C2 42"
Screen Resolution
qHD & 4K
Hard Drives
SK Hynix P41 Platinum (2TB) + Crucial P3 (4TB)
PSU
Corsair SF750
Case
Cooler Master NR200P
Cooling
Scythe Fuma 3

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation

My Computer My Computer

At a glance

Windows 11Ryzen 7 5800X3D64GB Corsair Vengeance LPX 2x32GB 320MHz C16AMD 7900 XTX Reference
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
DIY
CPU
Ryzen 7 5800X3D
Motherboard
Gigabyte B550I Aorus Pro AX 1.0
Memory
64GB Corsair Vengeance LPX 2x32GB 320MHz C16
Graphics Card(s)
AMD 7900 XTX Reference
Monitor(s) Displays
Dell S2721 DGF + LG C2 42"
Screen Resolution
qHD & 4K
Hard Drives
SK Hynix P41 Platinum (2TB) + Crucial P3 (4TB)
PSU
Corsair SF750
Case
Cooler Master NR200P
Cooling
Scythe Fuma 3

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