Solved Bluetooth device disapperead


RodDam

RodDam

Well-known member
Local time
12:12 AM
Posts
7
OS
Windows 11
Hi,

I have an issue with my bluetooth and I can't solve on my Windows 11.

The issue is that every time I made a call on Microsoft Teams, my Apple Airpods Max gets no sound. I have to disconnect and reconnect. But today, suddenly the earphone couldn't connect anymore. I've restarted Windows, and after this restart, the bluetooth disappeared. I tried to remove the driver via Asus app (Bluetooth_ROG_Realtek_B_V1.9.1051.3012_34192.exe), restart and reinstall, but no luck. I still can't see the bluetooth card. The bluetooth doesn't show on device manager.

Windows version:
Version 23H2 (compilacion de SO 22631.3447)

Thanks
 
Windows Build/Version
Version 23H2 (compilacion de SO 22631.3447)

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 7735HS64GB DDR5 (Crucial)AMD Radeon / RTX 4060
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Asus/FA507NV
CPU
AMD Ryzen 7 7735HS
Memory
64GB DDR5 (Crucial)
Graphics Card(s)
AMD Radeon / RTX 4060
Hi RodDam, welcome to the ElevenForums 🙏

To try and find the Bluetooth again, have you tried running the Bluetooth Diag troubleshooter?

Select Start > Settings > System > Troubleshoot > Other troubleshooters . Next to Bluetooth , select Run and follow the instructions.

I am not sure if the above is still correct for Windows 11. If not, you could place a shortcut to the Bluetooth Diagnostics on your desktop. I believe it should work to activate the troubleshooter.
(Credit to @garlin for this script)

Copy this code onto a notepad file:

Code: 
Set WshShell = CreateObject("WScript.Shell")
strDesktop = WshShell.SpecialFolders("Desktop")
Set oMyShortCut = WshShell.CreateShortcut(strDesktop+"\Bluetooth Diag.lnk")
oMyShortCut.WindowStyle = 4
oMyShortcut.IconLocation = "%SystemRoot%\System32\bthudtask.exe"
oMyShortCut.TargetPath = "%SystemRoot%\System32\msdt.exe"
oMyShortCut.Arguments = "-id BluetoothDiagnostic"
oMyShortCut.WorkingDirectory = "%SystemRoot%\System32"
oMyShortCut.Save

Save the file as “BTDiag.vbs“

Do so by saving the notepad file as an “all files” type so you don't have .txt at the end of the resulting file, to do so, do the following:

In the file menu on notepad, click on save as, then at the bottom near where you type the filename, you will see “save as type” select “All Files (*. *)”​
​
Save it to your desktop, call it “BTDiag.vbs“​
​
Run that file (BTDiag.vbs), it will in turn save a Shortcut to the Bluetooth Diagnostics on your desktop.​
Click on that shortcut and follow the troubleshooter prompts.​
​
You can then delete the BTDiag.vbs file.
Hopefully it will at least find your Bluetooth again. I am not sure about the earbuds.
 
Last edited:

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    ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
    TP-Link BE9300 WiFi 7 Bluetooth 5.4 (Archer TBE550E)
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    I’m on a horse.

  • At a glance

    Windows 11 Pro 25H2 Build 26200.8655 (Wifes)13th Generation Intel® Core™ i5-1340P Process...16GB LPDDR5-52001x Intel® Iris® Xe Graphics
    Operating System
    Windows 11 Pro 25H2 Build 26200.8655 (Wifes)
    Computer type
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    Manufacturer/Model
    LENOVO Yoga 7 14IRL8 - Type 82YL
    CPU
    13th Generation Intel® Core™ i5-1340P Processor(Core™ i5-1340P)
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    Wireless Network: Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above
    Ports: 1x 1 Novo button; 2 in 1 Audio Combo jack; Micro SD Card Reader; HDMI 1.4b; 2 x USB Type-C (TBT4)
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  • Windows 11 Pro 25H2 Build 26200.8655 (Wifes)

    Yoga 7 2-in-1 14IML9 - Type 83DJ

    Processor: Intel® Core™ Ultra 7 155H Processor(Core™ Ultra 7 155H)

    Memory: 32GB LPD5X-7467

    Hard Drive: 1 TB SSD PCIe

    Wireless Network: 1x Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above

    Ports: 1 x HDMI 2.1 TMDS; 1 x Novo Button; 1 x Combo Audio Jack
    2 x USB-C (USB 4.0)
    1 x USB-A 3.2 Gen 1

    Camera: 1080P FHD IR Hybrid with Dual Microphone

    Graphics: Intel® Arc™ Graphics

    Monitor: 14" 2.8K

    ...Where's my horse?
Go to Device Manager and press on the "View" button at the top left.
Click on Show Hidden Devices. See what comes up.

1713482226090.jpeg
 

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    Computer type
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    MSI Raider GE76
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    MSI GT73 7RE VR Titan
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    1920x1080P
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    240 watts
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    Logitech G903 Lightspeed
    Internet Speed
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    Firefox / Vivaldi
    Antivirus
    MalwareBytes'
    Other Info
    none.
I assume they will pair with another bluetooth device?
 

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11 Pro 25H2i7-10750H16GB Samsung DDR4 3200Intel + Nvidia RTX3060 Laptop
OS
11 Pro 25H2
Computer type
Laptop
Manufacturer/Model
MSI
CPU
i7-10750H
Motherboard
MSI MS-17F5
Memory
16GB Samsung DDR4 3200
Graphics Card(s)
Intel + Nvidia RTX3060 Laptop
Sound Card
Realtek
Monitor(s) Displays
Samsung 24" Curved (HDMI)
Screen Resolution
1920x1080
Hard Drives
Sabrent Rocket Gen3 1Tb Smasung EVO 870 1TB
Antivirus
Bitdefender
Hi,

Thank you for all the replies.

To provide an update, and in case anyone else encounters the same issue, temporarily, the problem can be resolved by shutting down the laptop (while holding down the shift key), after which the Bluetooth works again.

However, I have found a newer version of the driver online, which definitively fixes the problem.
 

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 7735HS64GB DDR5 (Crucial)AMD Radeon / RTX 4060
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Asus/FA507NV
CPU
AMD Ryzen 7 7735HS
Memory
64GB DDR5 (Crucial)
Graphics Card(s)
AMD Radeon / RTX 4060
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