BSOD when gaming


matt11

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WDV is on. idk why it's saying off and yes I downgrade my graphics card version like you suggested to Driver Version 30.0.14.7212. I also put the card into another PCIe slot on my MB. BSOD heres the V2
 

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zbook

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WDV is now on.

The nvidia driver is 30.0.14.7212



As glasskuter commented the Intel GPU could be used.

The Nvidia control panel, device manager, or BIOS could be checked for settings.

With the Intel GPU in use the Nvidia driver could be uninstalled.

WDV could still be used.

If there were no BSOD for 48 hrs then you could conclude that the computer motherboard is unlikely malfunctioning.

To play games at a desired performance level though you will need a designated GPU card (dGPU).
 

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matt11

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Great. What now?
 

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matt11

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I'm getting BSOD on the desktop and chrome now.
nvlddmkm.sys is listed on the BSOD
 

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zbook

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At this time:
a) find a GPU card for swap testing
b) test another Nvidia GPU driver (third driver)
c) test only the Intel GPU driver with the Nvidia driver uninstalled
 

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matt11

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    Graphics Card(s)
    MSI RTX 2070 Super Gaming X
    Monitor(s) Displays
    Gigabyte G32QC
    Screen Resolution
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    WD Sn750 1TB
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    Corsair RM1000x
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zbook

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There were 3 different misbehaving Nvidia GPU driver versions.


That concludes Nvidia driver testing.



Name NVIDIA GeForce RTX 2070 SUPER
PNP Device ID PCI\VEN_10DE&DEV_1E84&SUBSYS_373E1462&REV_A1\4&1E3921C7&0&0009
Adapter Type NVIDIA GeForce RTX 2070 SUPER, NVIDIA compatible
Adapter Description NVIDIA GeForce RTX 2070 SUPER
Adapter RAM (1,048,576) bytes
Installed Drivers C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_647b4244e991951b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_647b4244e991951b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_647b4244e991951b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_647b4244e991951b\nvldumdx.dll
Driver Version 30.0.15.1295
INF File oem4.inf (Section001 section)
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPIG.INF_AMD64_647B4244E991951B\NVLDDMKM.SYS (30.0.15.1295, 40.37 MB (42,326,096 bytes), 5/27/2022 9:14 PM)


nvlddmkm.sys Mon Sep 13 16:52:22 2021 (613FE436)

Fri May 27 23:06:37.819 2022 (UTC - 5:00)
 

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matt11

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So basically my card has gone bad? I'm going to RMA it in that case.
 

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zbook

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We've not completely confirmed that as there was no swap testing.

We've confirmed that 3 different driver versions resulted in misbehaving drivers.

So for the Return Merchandise Authorization (RMA) you can report 3 different driver versions lead to BSOD using WDV.

That makes it highly likely that it is a malfunctioning card.

In a small number of cases there could be a malfunctioning board.
 

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    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
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    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
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matt11

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Okay. There's no way I can swap it. I have no other card or anyone I can borrow from. I feel way better now about what's going on. I appreciate your help.
 

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zbook

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You're welcome.

We've done more that what is usually done and I'm hoping that it goes smoothly.

In the meantime you can use the Intel GPU.
 

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    Product : 190A Version : KBC Version 94.56
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    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
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    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
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matt11

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You rock bud. Thank you
 

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    MSI RTX 2070 Super Gaming X
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    Gigabyte G32QC
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matt11

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Small update I wanted to add. I did pull the graphics card out and run a couple games on my integrated graphics without any issue. Like you said its most likely the GPU. Getting in contact with MSI today.
 

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zbook

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If a GPU card replacement creates computer stability with performance then you're set.

If a new GPU card does not change the computer stability / instability then it may be a malfunctioning motherboard.

Most often it's a malfunctioning card.
 

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    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
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    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
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    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
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matt11

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Final Update - RMA received from MSI for the GPU and I also RMA'd my power supply just in case that caused the GPU to fail. MSI said they repaired a component on the GPU itself as it was a hardware fault. All is well again. RMA took about 2 weeks total.
 

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    MSI RTX 2070 Super Gaming X
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    Gigabyte G32QC
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zbook

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That's great. Thanks for the follow up. I'm glad that the RMA went smoothly and that the computer is performing well.
 

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    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
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    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
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matt11

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Everything was fine for about 5 days but we're right back where we started. I'm still having black screens, BSOD, and freezes when running a game. Still very random, sometimes I play 10 games in a row with no problems, sometimes it crashes 30 secs into a match. Please help.
 

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    Intel i7-10700k
    Motherboard
    Gigabyte Z490 Aorus Ultra
    Memory
    32 GB (16x2) Trident Z Rgb
    Graphics Card(s)
    MSI RTX 2070 Super Gaming X
    Monitor(s) Displays
    Gigabyte G32QC
    Screen Resolution
    1440p
    Hard Drives
    WD Sn750 1TB
    PSU
    Corsair RM1000x
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zbook

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Post a new V2.

Report into the thread any MSI findings.

Comment on the age and warranty status of the major hardware components:
CPU, GPU, Drive, RAM, Motherboard
 

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    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
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matt11

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My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    Intel i7-10700k
    Motherboard
    Gigabyte Z490 Aorus Ultra
    Memory
    32 GB (16x2) Trident Z Rgb
    Graphics Card(s)
    MSI RTX 2070 Super Gaming X
    Monitor(s) Displays
    Gigabyte G32QC
    Screen Resolution
    1440p
    Hard Drives
    WD Sn750 1TB
    PSU
    Corsair RM1000x
    Case
    Corsair 4000X
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX
    Keyboard
    Corsair K57 RGB
    Mouse
    Corsair Harpoon RGB
    Internet Speed
    1000 Mbps
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zbook

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Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

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