Solved Built in camera works on Zoom, won't turn on using Teams.


CaseyBee

CaseyBee

Well-known member
Local time
5:35 AM
Posts
45
OS
Windows 11, ver 23H2
Please note: I am holding off on installing the 24H2 Feature Update due to Internet instability.
I work from home, and I'm disabled, so if anything goes down, I won't be able to fix it.


Hi all,

I hope this week is being kind to you.
I had my first meeting with my boss for this year this morning, and we promptly discovered that my camera wasn't working in Teams.

I've tried the Windows 11 troubleshooting tool, but had no success.

I'm using an Acer Aspire Vero laptop, so it's a built-in camera.

Teams acknowledges that there is a camera, but it won't turn on.

Is there anything else I can try before springing for a USB webcam?

Many thanks,

Casey
 
Windows Build/Version
23H2, build 22631.4602

My Computer My Computer

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Windows 11, ver 23H2
OS
Windows 11, ver 23H2
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Acer - Aspire Vero
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Mozilla Firefox
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Windows Defender

My Computer My Computer

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Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
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HP Pavilion
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AMD Ryzen 7 5700G
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Erica6
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Samsung SyncMaster U28E590
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3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
Check in Settings>>>Devices>>>Video if your camera is seletced there
1736515241509.webp
 

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System One System Two

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    Windows 11 ProAMD Ryzen 7 9800X3D32GB DDR5 CL30 Kingston FuryASUS Prime Radeon RX 9060 XT OC Edition 16GB
    OS
    Windows 11 Pro
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    PC/Desktop
    CPU
    AMD Ryzen 7 9800X3D
    Motherboard
    MSI PRO B850-P Wifi
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    32GB DDR5 CL30 Kingston Fury
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    Deepcool Genome II
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    Thermalright Burst Assassin 120
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  • At a glance

    Windows 11 Proi7-4790K16GB Corsair Vengeance ProMSI R9 290
    Operating System
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    i7-4790K
    Motherboard
    ASRock Xtreme6 Z97
    Memory
    16GB Corsair Vengeance Pro
    Graphics card(s)
    MSI R9 290
    Monitor(s) Displays
    LG Ultrawide 34"
    Screen Resolution
    3440x1440
    Hard Drives
    500GB Adata SSD (OS Only)
    PSU
    Thermaltake 475 Watts 80 Bronze
    Case
    Thermaltake Commander I Snow Edition
    Cooling
    Deep Cool Archer Air Cooler
    Keyboard
    Armageddon MKA-5R RGB-Hornet
    Mouse
    Logitech G402
    Internet Speed
    1Gbps
    Browser
    Chrome
    Antivirus
    Moderna :)
Are you sure that Zoom isn't starting up in the background with your laptop and "seizing control" of your camera?
If this is happening, there is a possibility that MS Teams knows the camera is present but cannot take control of the device. (device/software conflict)
Does the camera operate properly when you use the Camera function that is built into Windows?
 

My Computer My Computer

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Windows 11 Pro 26300.9711Ryzen 5 5600G24GB
OS
Windows 11 Pro 26300.9711
Computer type
PC/Desktop
Manufacturer/Model
Home Built
CPU
Ryzen 5 5600G
Motherboard
ASUS X470 Prime Pro
Memory
24GB
Monitor(s) Displays
Alienware 2518HF
Screen Resolution
1920 x 1080
Hard Drives
Boot: NVME WDC WDS500G; ASUS M.2 Riser card with 3 additional NVME drives
Various Internal SDD (Samsung and WDC) and HDD drives mostly Western Digital
PSU
Seasonic Focus Gold 650W
Case
Corsair 200R
Cooling
Noctua PWM fans x 3
Keyboard
Corsair K60 SE Pro
Mouse
Corsair Dark Core RGB Pro SE
Internet Speed
500/500
Browser
MS Edge
Antivirus
Malwarebytes Premium
Thank you all for your input so far.

Nothing happens when I start the native Camera app, interestingly.

The device is selected in Teams, and Zoom isn't allowed to run on startup, so I think that eliminates the possibility of it taking control?
 

My Computer My Computer

At a glance

Windows 11, ver 23H2
OS
Windows 11, ver 23H2
Computer type
Laptop
Manufacturer/Model
Acer - Aspire Vero
Browser
Mozilla Firefox
Antivirus
Windows Defender
Hmm... if nothing happens when you attempt to use the native camera app, now I am wondering about driver issues...

Perhaps Acer may have a newer driver available?

I would work this problem using the "lowest common denominator" meaning the built-in camera should work with the native camera app first before troubleshooting anything else.
 

My Computer My Computer

At a glance

Windows 11 Pro 26300.9711Ryzen 5 5600G24GB
OS
Windows 11 Pro 26300.9711
Computer type
PC/Desktop
Manufacturer/Model
Home Built
CPU
Ryzen 5 5600G
Motherboard
ASUS X470 Prime Pro
Memory
24GB
Monitor(s) Displays
Alienware 2518HF
Screen Resolution
1920 x 1080
Hard Drives
Boot: NVME WDC WDS500G; ASUS M.2 Riser card with 3 additional NVME drives
Various Internal SDD (Samsung and WDC) and HDD drives mostly Western Digital
PSU
Seasonic Focus Gold 650W
Case
Corsair 200R
Cooling
Noctua PWM fans x 3
Keyboard
Corsair K60 SE Pro
Mouse
Corsair Dark Core RGB Pro SE
Internet Speed
500/500
Browser
MS Edge
Antivirus
Malwarebytes Premium
Thinking further on this, I came across this: (From Microsoft Answers)
answers.microsoft.com

Microsoft Q&A

The home for technical questions and answers at Microsoft. Get started asking, answering, and browsing questions about products like .Net, Azure, or Teams.
answers.microsoft.com
 

My Computer My Computer

At a glance

Windows 11 Pro 26300.9711Ryzen 5 5600G24GB
OS
Windows 11 Pro 26300.9711
Computer type
PC/Desktop
Manufacturer/Model
Home Built
CPU
Ryzen 5 5600G
Motherboard
ASUS X470 Prime Pro
Memory
24GB
Monitor(s) Displays
Alienware 2518HF
Screen Resolution
1920 x 1080
Hard Drives
Boot: NVME WDC WDS500G; ASUS M.2 Riser card with 3 additional NVME drives
Various Internal SDD (Samsung and WDC) and HDD drives mostly Western Digital
PSU
Seasonic Focus Gold 650W
Case
Corsair 200R
Cooling
Noctua PWM fans x 3
Keyboard
Corsair K60 SE Pro
Mouse
Corsair Dark Core RGB Pro SE
Internet Speed
500/500
Browser
MS Edge
Antivirus
Malwarebytes Premium
Thanks Telepro,

There aren't any newer drivers available (via Windows Update or on the Acer website.)

Really appreciate your perseverance with this.

Casey
 

My Computer My Computer

At a glance

Windows 11, ver 23H2
OS
Windows 11, ver 23H2
Computer type
Laptop
Manufacturer/Model
Acer - Aspire Vero
Browser
Mozilla Firefox
Antivirus
Windows Defender
CaseyBee said:
Thanks Telepro,

There aren't any newer drivers available (via Windows Update or on the Acer website.)

Really appreciate your perseverance with this.

Casey
Click to expand...
you made sure the privacy cover isn't enabled right?

Also go to settings > privacy and security > camera and ensure its on for the app as well ask desktop apps
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 ProRyzen 7 5700 X3D64 GB DDR4 3600mhz Gskill Ripjaws VRTX 4070 Super , 12GB VRAM Asus EVO Overclock
    OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Ryzen 7 5700 X3D
    Motherboard
    MSI MPG B550 GAMING PLUS
    Memory
    64 GB DDR4 3600mhz Gskill Ripjaws V
    Graphics Card(s)
    RTX 4070 Super , 12GB VRAM Asus EVO Overclock
    Monitor(s) Displays
    Gigabyte M27Q (rev. 2.0) 2560 x 1440 @ 170hz HDR
    Hard Drives
    2TB Samsung nvme ssd
    4TB Western Digital nvme ssd
    PSU
    CORSAIR RMx SHIFT Series™ RM750x 80 PLUS Gold Fully Modular ATX Power Supply
    Case
    CORSAIR 3500X ARGB Mid-Tower ATX PC Case – Black
    Cooling
    ID-COOLING FROSTFLOW X 240 CPU Water Cooler
    Keyboard
    Logitech G213
    Mouse
    Logitech G203
    Internet Speed
    1.2gbps Fiber 😎

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    Chrome OSIntel Pentium Quad Core4GB LPDDR4
    Operating System
    Chrome OS
    Computer type
    Laptop
    Manufacturer/Model
    HP Chromebook
    CPU
    Intel Pentium Quad Core
    Memory
    4GB LPDDR4
    Monitor(s) Displays
    14 Inch HD SVA anti glare micro edge display
    Hard Drives
    64 GB emmc
Does your laptop keyboard has a button to disable camera? or a camera cover? it sounds like it is disabled.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 ProAMD Ryzen 7 9800X3D32GB DDR5 CL30 Kingston FuryASUS Prime Radeon RX 9060 XT OC Edition 16GB
    OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 7 9800X3D
    Motherboard
    MSI PRO B850-P Wifi
    Memory
    32GB DDR5 CL30 Kingston Fury
    Graphics Card(s)
    ASUS Prime Radeon RX 9060 XT OC Edition 16GB
    Monitor(s) Displays
    LG Ultrawide 34" 1440p+ MSI 27" 4K UHD
    Screen Resolution
    3440x1440
    Hard Drives
    Main Boot Drive : 512GB Adata XPG RGB Gen3x4 NVMe M.2 SSD
    PSU
    EVGA 750 Watts 80+ Gold
    Case
    Deepcool Genome II
    Cooling
    Thermalright Burst Assassin 120
    Internet Speed
    FTTH 3Gbps
    Browser
    Chrome
    Antivirus
    "Moderna"

  • At a glance

    Windows 11 Proi7-4790K16GB Corsair Vengeance ProMSI R9 290
    Operating System
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    i7-4790K
    Motherboard
    ASRock Xtreme6 Z97
    Memory
    16GB Corsair Vengeance Pro
    Graphics card(s)
    MSI R9 290
    Monitor(s) Displays
    LG Ultrawide 34"
    Screen Resolution
    3440x1440
    Hard Drives
    500GB Adata SSD (OS Only)
    PSU
    Thermaltake 475 Watts 80 Bronze
    Case
    Thermaltake Commander I Snow Edition
    Cooling
    Deep Cool Archer Air Cooler
    Keyboard
    Armageddon MKA-5R RGB-Hornet
    Mouse
    Logitech G402
    Internet Speed
    1Gbps
    Browser
    Chrome
    Antivirus
    Moderna :)
As far as I'm aware, there's no privacy cover on the camera.

The permissions are set correctly as well.
 

My Computer My Computer

At a glance

Windows 11, ver 23H2
OS
Windows 11, ver 23H2
Computer type
Laptop
Manufacturer/Model
Acer - Aspire Vero
Browser
Mozilla Firefox
Antivirus
Windows Defender
CaseyBee said:
As far as I'm aware, there's no privacy cover on the camera.

The permissions are set correctly as well.
Click to expand...
Check privacy settings.

Settings>>> Bluetooth & Devices>>> Cameras >>> Camera privacy settings

1736519463372.webp
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 ProAMD Ryzen 7 9800X3D32GB DDR5 CL30 Kingston FuryASUS Prime Radeon RX 9060 XT OC Edition 16GB
    OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 7 9800X3D
    Motherboard
    MSI PRO B850-P Wifi
    Memory
    32GB DDR5 CL30 Kingston Fury
    Graphics Card(s)
    ASUS Prime Radeon RX 9060 XT OC Edition 16GB
    Monitor(s) Displays
    LG Ultrawide 34" 1440p+ MSI 27" 4K UHD
    Screen Resolution
    3440x1440
    Hard Drives
    Main Boot Drive : 512GB Adata XPG RGB Gen3x4 NVMe M.2 SSD
    PSU
    EVGA 750 Watts 80+ Gold
    Case
    Deepcool Genome II
    Cooling
    Thermalright Burst Assassin 120
    Internet Speed
    FTTH 3Gbps
    Browser
    Chrome
    Antivirus
    "Moderna"

  • At a glance

    Windows 11 Proi7-4790K16GB Corsair Vengeance ProMSI R9 290
    Operating System
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    i7-4790K
    Motherboard
    ASRock Xtreme6 Z97
    Memory
    16GB Corsair Vengeance Pro
    Graphics card(s)
    MSI R9 290
    Monitor(s) Displays
    LG Ultrawide 34"
    Screen Resolution
    3440x1440
    Hard Drives
    500GB Adata SSD (OS Only)
    PSU
    Thermaltake 475 Watts 80 Bronze
    Case
    Thermaltake Commander I Snow Edition
    Cooling
    Deep Cool Archer Air Cooler
    Keyboard
    Armageddon MKA-5R RGB-Hornet
    Mouse
    Logitech G402
    Internet Speed
    1Gbps
    Browser
    Chrome
    Antivirus
    Moderna :)
Thank you,

All of those options are set correctly.
This is quite the puzzle.

Appreciate the help,

Casey
 

My Computer My Computer

At a glance

Windows 11, ver 23H2
OS
Windows 11, ver 23H2
Computer type
Laptop
Manufacturer/Model
Acer - Aspire Vero
Browser
Mozilla Firefox
Antivirus
Windows Defender
CaseyBee said:
Thank you,

All of those options are set correctly.
This is quite the puzzle.

Appreciate the help,

Casey
Click to expand...
restart and try again. If nothing works, I give up. Hahaha.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 ProAMD Ryzen 7 9800X3D32GB DDR5 CL30 Kingston FuryASUS Prime Radeon RX 9060 XT OC Edition 16GB
    OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 7 9800X3D
    Motherboard
    MSI PRO B850-P Wifi
    Memory
    32GB DDR5 CL30 Kingston Fury
    Graphics Card(s)
    ASUS Prime Radeon RX 9060 XT OC Edition 16GB
    Monitor(s) Displays
    LG Ultrawide 34" 1440p+ MSI 27" 4K UHD
    Screen Resolution
    3440x1440
    Hard Drives
    Main Boot Drive : 512GB Adata XPG RGB Gen3x4 NVMe M.2 SSD
    PSU
    EVGA 750 Watts 80+ Gold
    Case
    Deepcool Genome II
    Cooling
    Thermalright Burst Assassin 120
    Internet Speed
    FTTH 3Gbps
    Browser
    Chrome
    Antivirus
    "Moderna"

  • At a glance

    Windows 11 Proi7-4790K16GB Corsair Vengeance ProMSI R9 290
    Operating System
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    i7-4790K
    Motherboard
    ASRock Xtreme6 Z97
    Memory
    16GB Corsair Vengeance Pro
    Graphics card(s)
    MSI R9 290
    Monitor(s) Displays
    LG Ultrawide 34"
    Screen Resolution
    3440x1440
    Hard Drives
    500GB Adata SSD (OS Only)
    PSU
    Thermaltake 475 Watts 80 Bronze
    Case
    Thermaltake Commander I Snow Edition
    Cooling
    Deep Cool Archer Air Cooler
    Keyboard
    Armageddon MKA-5R RGB-Hornet
    Mouse
    Logitech G402
    Internet Speed
    1Gbps
    Browser
    Chrome
    Antivirus
    Moderna :)
Thanks Robot,

I just did that, and it seems to be fixed for now.

Appreciate the help,

Casey
 

My Computer My Computer

At a glance

Windows 11, ver 23H2
OS
Windows 11, ver 23H2
Computer type
Laptop
Manufacturer/Model
Acer - Aspire Vero
Browser
Mozilla Firefox
Antivirus
Windows Defender
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