XPS 13 WiFi won't turn on/scan (2024)


gtacchini

New member
Local time
7:45 PM
Posts
5
OS
Windows 11
Hello everyone!

I have this same issue with no resolution:

Thread 'Wifi won't turn on/scan' Wifi won't turn on/scan

I detail here the thread:

i've just repasted my Dell XPS 13 (9310) as it gets super hot and thought that might help.

I've put it back together and now wifi seems to be broken. The device is there in device manager, I have latest drivers from Dell (same ones that worked before repasting). Now I go to wifi, turn it on and it just says Not available. It doesn't scan or find anything. I've tried uninstalling the device and reinstalling the drivers but nothing seems to be working.

I open the wifi panel from the bottom right, toggle it to on, it immediately flips back to off. I do it again and it appears to remain on but nothing happens.

Additional things I've tried:
1) installed Ubuntu, the wifi works
2) updated the bios, reset option to both factory and bios configuration
3) updated and reinstalled Intel chipset drivers
4) downgraded, upgraded, reinstalled the wifi drivers several times
5) changed startup and power settings

None of this works. Windows still registers an event that says that the device has failed to start. I've read other forums and they all say that changing the motherboard was the solution but you can guess that living in Argentina this turns out very difficult and expensive.

Any other suggestions?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 13 9310
When you repasted the CPU, did you check to make sure the WiFi card was still correctly plugged in (assuming it's separate) and did you check that the antenna was still connected properly before you reassembled everything?

I ask, because it is so easy to dislodge things and even the smallest amount of misalignment can cause things to malfunction sometimes.

If you are not 100% sure, then I would open it up and check it.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 3900X
    Motherboard
    ASUS ROG Strix X570-E Gaming
    Memory
    G-Skill RipjawsV F4-3600C18 (16GB x 2)
    Graphics Card(s)
    Gigabyte RX 5700 XT Gaming OC
    Sound Card
    Realtek ALC1220P
    Monitor(s) Displays
    ASUS VE278 (x 2)
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 850 Pro 256GB
    Samsung 970 Pro NVMe 512GB (x 2)
    ST10000VN0004 10TB (x 2)
    ST10000VN0008 10TB (x 2)
    ST4000VN000 4TB (x 2)
    PSU
    Corsair HX1000
    Case
    Corsair Carbide 400R
    Cooling
    AMD Wraith Prism (Stock)
    Keyboard
    Logitech G213
    Mouse
    Logitech G502
    Internet Speed
    100Mbps down / 40Mbps up
    Browser
    Firefox - Chrome - Edge
    Antivirus
    Windows Defender - Clamwin
When you repasted the CPU, did you check to make sure the WiFi card was still correctly plugged in (assuming it's separate) and did you check that the antenna was still connected properly before you reassembled everything?

I ask, because it is so easy to dislodge things and even the smallest amount of misalignment can cause things to malfunction sometimes.

If you are not 100% sure, then I would open it up and check it.
If that was the case, then it wouldn't work in Ubuntu, but it does. Thank you anyway.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 13 9310
My apologies, I missed the part where you tried uBuntu and it worked. :(

Since you have tried updating drivers etc. the only thing I can suggest is a repair install of Windows.

 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 3900X
    Motherboard
    ASUS ROG Strix X570-E Gaming
    Memory
    G-Skill RipjawsV F4-3600C18 (16GB x 2)
    Graphics Card(s)
    Gigabyte RX 5700 XT Gaming OC
    Sound Card
    Realtek ALC1220P
    Monitor(s) Displays
    ASUS VE278 (x 2)
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 850 Pro 256GB
    Samsung 970 Pro NVMe 512GB (x 2)
    ST10000VN0004 10TB (x 2)
    ST10000VN0008 10TB (x 2)
    ST4000VN000 4TB (x 2)
    PSU
    Corsair HX1000
    Case
    Corsair Carbide 400R
    Cooling
    AMD Wraith Prism (Stock)
    Keyboard
    Logitech G213
    Mouse
    Logitech G502
    Internet Speed
    100Mbps down / 40Mbps up
    Browser
    Firefox - Chrome - Edge
    Antivirus
    Windows Defender - Clamwin
Back
Top Bottom