Solved Computer no longer able to install Windows updates (Install error - 0x8007370b)


SpideyOrca

Member
Local time
1:21 PM
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3
OS
Windows 11
Hello. I have been having this issue for a while now where suddenly my computer has been unable to install cumulative updates. Every time I would attempt to update, it would fail and give me "Install error - 0x8007370b". I have looked up this error code and have tried solutions over and over again and still nothing has worked. In fact, when running the commands "Dism.exe /online /cleanup-image /ScanHealth" and " Dism.exe /online /cleanup-image /RestoreHealth" in the command prompt, it would give me this error: "Error: 14091, The name of an attribute in an identity is not within the legal range." Again, I have attempted many different solutions, all of which has failed. I will greatly appreciate it if someone were to help figure this out. Thank you.
 
Windows Build/Version
22H2 (OS Build 22621.1194)

My Computer My Computer

At a glance

Windows 11AMD Ryzen 9 6900HS16 gigabytesAMD Radeon RX 6700S
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
ASUS
CPU
AMD Ryzen 9 6900HS
Memory
16 gigabytes
Graphics Card(s)
AMD Radeon RX 6700S
Screen Resolution
2560 x 1600
Hello and welcome to the forum.
The issue of cumulatives causing this issue has been around a while. If you have any 3rd party AV (including Malwarebytes) have you tried disabling it before running WU?
That seems to work for most people if one does it before they ever attempt to install a cumulative the first time.
Since DISM is also failing, I would suggest you do a repair install. Repair Install Windows 11 with an In-place Upgrade Tutorial
 

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    Dell Optiplex 7080
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    i9-10900 10 core 20 threads
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    Windows 11 Pro 24H2 26200.9445
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    PC/Desktop
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    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
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    integrated
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  • System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.9445
I don't have any 3rd party antivirus apps, just Windows Defender.

Okay, I will try to repair install
 

My Computer My Computer

At a glance

Windows 11AMD Ryzen 9 6900HS16 gigabytesAMD Radeon RX 6700S
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
ASUS
CPU
AMD Ryzen 9 6900HS
Memory
16 gigabytes
Graphics Card(s)
AMD Radeon RX 6700S
Screen Resolution
2560 x 1600
Have you tried cleaning up the Component Store?
I have used this successfully when I've had issues with Windows.

 

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    Windows 11 Pro 26H2Intel Core i9 13900KCorsair Dominator Platinum 64gb 5600MT/s DDR5...Sapphire NITRO+ AMD Radeon RX 7900 XTX Vapor-...
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    Windows 11 Pro 26H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Homebuilt
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    Intel Core i9 13900K
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    Asus ProArt Z790 Creator WiFi - Bios 3202
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    Logitech MX Master 3S
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    Orico 10-port powered USB 3.0 hub
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    Windows 11 Pro 25H2Intel® Core™ i9-13900H32GB DDR4-3200 Dual channel*Intel Iris Xᵉ Graphics G7
    Operating System
    Windows 11 Pro 25H2
    Computer type
    Laptop
    Manufacturer/Model
    Asus Vivobook X1605VA
    CPU
    Intel® Core™ i9-13900H
    Motherboard
    Asus X1605VA bios 309
    Memory
    32GB DDR4-3200 Dual channel
    Graphics card(s)
    *Intel Iris Xᵉ Graphics G7
    Sound Card
    Realtek | Intel SST Bluetooth & USB
    Monitor(s) Displays
    16.0-inch, WUXGA 16:10 aspect ratio, IPS-level Panel
    Screen Resolution
    1920 x 1200 60hz
    Hard Drives
    512GB M.2 NVMe™ PCIe® 3.0 SSD
    Mouse
    Logitech MX Ergo Trackball
    Antivirus
    Bitdefender Total Security
    Other Info
    720p Webcam
    WiFi & USB to ethernet
The repair install worked! Thank y'all so much
 

My Computer My Computer

At a glance

Windows 11AMD Ryzen 9 6900HS16 gigabytesAMD Radeon RX 6700S
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
ASUS
CPU
AMD Ryzen 9 6900HS
Memory
16 gigabytes
Graphics Card(s)
AMD Radeon RX 6700S
Screen Resolution
2560 x 1600
@SpideyOrca: the repair install remains my next-to-last go-to for fixing Windows issues that just don't make sense. My general rule once I spend more than 20-30 minutes troubleshooting is to ask: "Is it time for a repair install?" Interestingly I learned last month that messing with the Registry is not something that the repair install can fix (but a prior backup will put things back where they were before the self-inflicted wounds occurred). Sigh.
HTH,
--Ed--
 

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    Windows 11i7-8650U (8th Gen/Kaby Lake)16 GBIntel UHD Graphics 620
    OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo X380 Yoga
    CPU
    i7-8650U (8th Gen/Kaby Lake)
    Motherboard
    20LH000MUS (U3E1)
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    16 GB
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    Intel UHD Graphics 620
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    Integrated Conexant SmartAudio HD
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    FlexView Display
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    Lenovo integrated 65W power brick
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    touchscreen, touchpad
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    GbE (Spectrum/Charter)
    Browser
    all of em
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    Defender
    Other Info
    Purchased early 2019 as Windows Insider test PC
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    Windows 11Ryzen 5800X128 GB (4x32 DDR5-5600)NVIDIA 3070Ti
    Operating System
    Windows 11
    Computer type
    PC/Desktop
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    DIY
    CPU
    Ryzen 5800X
    Motherboard
    Asrock B550 Extreme4
    Memory
    128 GB (4x32 DDR5-5600)
    Graphics card(s)
    NVIDIA 3070Ti
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    built-in
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    2xDell 2707
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    1980x1200
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    Seasonic 650
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    NZXT Flo 6
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    dual-fan air cooler
    Keyboard
    Logitech Wave
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    GbE
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    all of 'em
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    Other Info
    temperamental UEFI
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