Dell Support Assist & Dell PC Software for Dell Inspiron One 2020


I'm finding no information that Dell plans to deprecate/retire the utility app Dell Command | Update. Where are you getting this information?
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My Computers

System One System Two

  • OS
    Windows 11 24H2
    Computer type
    Laptop
    Manufacturer/Model
    Alienware M17 R3
    CPU
    Intel Core i7-10750H (Comet Lake)
    Motherboard
    Alienware
    Memory
    32GB DDR4
    Graphics Card(s)
    NVIDIA GeForce RTX 2060 and Intel UHD Graphics
    Sound Card
    Realtek ALC3281-CG
    Monitor(s) Displays
    17"
    Screen Resolution
    3840x2160
    Hard Drives
    Micron 2300 NVMe 1TB
    PC SN530 NVMe WDC 512GB
    Mouse
    Logitech MX Master 3
    Internet Speed
    60mbps
    Browser
    Vivaldi and Firefox
    Antivirus
    MS Defender and Malwarebytes Free
  • Operating System
    Windows 11 24H2
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Laptop 3
    CPU
    Intel Core i7-1065G7 (Ice Lake)
    Motherboard
    Microsoft Corp.
    Memory
    16GB DDR4
    Graphics card(s)
    Intel Iris Plus Graphics
    Sound Card
    Omnisonic Speakers with Dolby Audio
    Monitor(s) Displays
    13.5” PixelSense Touchscreen Display
    Screen Resolution
    2256x1504
    Hard Drives
    Toshiba Memory 512GB
    Mouse
    Surface Arc Mouse
    Internet Speed
    60 mbps
    Browser
    Vivaldi and Firefox
    Antivirus
    MS Defender and Malwarebytes Free

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 16 9640
    CPU
    Intel Core Ultra 9 185H
    Memory
    32GB LPDDR5x 7467 MT/s
    Graphics Card(s)
    NVIDIA GeForce RTX 4070 8GB GDDR6
    Monitor(s) Displays
    16.3 inch 4K+ OLED Infinity Edge Touch
    Screen Resolution
    3840 x 2400
    Hard Drives
    1 Terabyte M.2 PCIe NVMe SSD
    Cooling
    Vapor Chamber Cooling
    Mouse
    None
    Internet Speed
    960 Mbps Netgear Mesh + 2 Satellites
    Browser
    Microsoft Edge (Chromium) + Bing
    Antivirus
    Microsoft Windows Security (Defender)
    Other Info
    Microsoft 365 subscription
    Microsoft OneDrive 1TB Cloud
    Microsoft Visual Studio
    Microsoft Visual Studio Code
    Microsoft PowerToys
    Macrium Reflect X subscription
    Dell Support Assist
    Dell Command | Update
    LastPass Password Manager
    Amazon Kindle for PC
    Interactive Brokers Trader Workstation
    Lightroom/Photoshop subscription
    BitLocker
    CoPilot

My Computers

System One System Two

  • OS
    Windows 11 24H2
    Computer type
    Laptop
    Manufacturer/Model
    Alienware M17 R3
    CPU
    Intel Core i7-10750H (Comet Lake)
    Motherboard
    Alienware
    Memory
    32GB DDR4
    Graphics Card(s)
    NVIDIA GeForce RTX 2060 and Intel UHD Graphics
    Sound Card
    Realtek ALC3281-CG
    Monitor(s) Displays
    17"
    Screen Resolution
    3840x2160
    Hard Drives
    Micron 2300 NVMe 1TB
    PC SN530 NVMe WDC 512GB
    Mouse
    Logitech MX Master 3
    Internet Speed
    60mbps
    Browser
    Vivaldi and Firefox
    Antivirus
    MS Defender and Malwarebytes Free
  • Operating System
    Windows 11 24H2
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Laptop 3
    CPU
    Intel Core i7-1065G7 (Ice Lake)
    Motherboard
    Microsoft Corp.
    Memory
    16GB DDR4
    Graphics card(s)
    Intel Iris Plus Graphics
    Sound Card
    Omnisonic Speakers with Dolby Audio
    Monitor(s) Displays
    13.5” PixelSense Touchscreen Display
    Screen Resolution
    2256x1504
    Hard Drives
    Toshiba Memory 512GB
    Mouse
    Surface Arc Mouse
    Internet Speed
    60 mbps
    Browser
    Vivaldi and Firefox
    Antivirus
    MS Defender and Malwarebytes Free

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 16 9640
    CPU
    Intel Core Ultra 9 185H
    Memory
    32GB LPDDR5x 7467 MT/s
    Graphics Card(s)
    NVIDIA GeForce RTX 4070 8GB GDDR6
    Monitor(s) Displays
    16.3 inch 4K+ OLED Infinity Edge Touch
    Screen Resolution
    3840 x 2400
    Hard Drives
    1 Terabyte M.2 PCIe NVMe SSD
    Cooling
    Vapor Chamber Cooling
    Mouse
    None
    Internet Speed
    960 Mbps Netgear Mesh + 2 Satellites
    Browser
    Microsoft Edge (Chromium) + Bing
    Antivirus
    Microsoft Windows Security (Defender)
    Other Info
    Microsoft 365 subscription
    Microsoft OneDrive 1TB Cloud
    Microsoft Visual Studio
    Microsoft Visual Studio Code
    Microsoft PowerToys
    Macrium Reflect X subscription
    Dell Support Assist
    Dell Command | Update
    LastPass Password Manager
    Amazon Kindle for PC
    Interactive Brokers Trader Workstation
    Lightroom/Photoshop subscription
    BitLocker
    CoPilot
In the article there is a place to click to identify this PC. I do that for my Dell XPS 16 9640 and it then says that "This article does not apply to THIS PC".

What happens when you identify your PC in the article?
I get the same message although I should point out I still have Alienware Update installed on my PC and it still functions although it will no longer be supported with updates. I assume that message just means our systems are supposed to update through SupportAssist now.
 

My Computers

System One System Two

  • OS
    Windows 11 24H2
    Computer type
    Laptop
    Manufacturer/Model
    Alienware M17 R3
    CPU
    Intel Core i7-10750H (Comet Lake)
    Motherboard
    Alienware
    Memory
    32GB DDR4
    Graphics Card(s)
    NVIDIA GeForce RTX 2060 and Intel UHD Graphics
    Sound Card
    Realtek ALC3281-CG
    Monitor(s) Displays
    17"
    Screen Resolution
    3840x2160
    Hard Drives
    Micron 2300 NVMe 1TB
    PC SN530 NVMe WDC 512GB
    Mouse
    Logitech MX Master 3
    Internet Speed
    60mbps
    Browser
    Vivaldi and Firefox
    Antivirus
    MS Defender and Malwarebytes Free
  • Operating System
    Windows 11 24H2
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Laptop 3
    CPU
    Intel Core i7-1065G7 (Ice Lake)
    Motherboard
    Microsoft Corp.
    Memory
    16GB DDR4
    Graphics card(s)
    Intel Iris Plus Graphics
    Sound Card
    Omnisonic Speakers with Dolby Audio
    Monitor(s) Displays
    13.5” PixelSense Touchscreen Display
    Screen Resolution
    2256x1504
    Hard Drives
    Toshiba Memory 512GB
    Mouse
    Surface Arc Mouse
    Internet Speed
    60 mbps
    Browser
    Vivaldi and Firefox
    Antivirus
    MS Defender and Malwarebytes Free
When I try to download it, I get that they want to do it themselves. When I permitted that I ended up with about 10Gig of junk.
 

My Computers

System One System Two

  • OS
    Win 11 Pro 26100.2894
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Alienware Aurora R16
    CPU
    Intel Core i9 14900F (24 -Core, 68 MB Total Cache)
    Motherboard
    Dell Alienware
    Memory
    32GB DDR5
    Graphics Card(s)
    RTX 4080 Super
    Sound Card
    Intel but not working
    Monitor(s) Displays
    Corsair
    Screen Resolution
    2560 X 1440
    Hard Drives
    1-2TB Samsung 990 Pro PCIe NVMe M2 SSD
    1-4TB Samsung 990 Pro PCIe NVMe M2 SSD
    PSU
    1000 Watt Platinum Dell
    Case
    Alieware
    Cooling
    Liquid Closed Loop
    Keyboard
    Corsair K63 Wireless
    Mouse
    Corsair M65 Pro
    Internet Speed
    1000Gb's Down-20 Up
    Browser
    Firefox 134.0.1
    Antivirus
    Defender
    Other Info
    Very Quiet And Fast
    CyberPower UPS CP1500PFCLCD
  • Operating System
    Optimum 11 24H2 Build 26100.2454
    Computer type
    PC/Desktop
    Manufacturer/Model
    IBuypower
    CPU
    Intel Core i3 1315u
    Motherboard
    ASRock
    Memory
    32GB DDR5
    Graphics card(s)
    PNY RTX 4017
    Sound Card
    onboard
    Monitor(s) Displays
    Dell 2419HGCF
    Screen Resolution
    1920 X 1080
    Hard Drives
    Kingston 2TB SNV2S20006 PCIe 4.0 M.2.2280
    SAMSUNG 980 PRO SSD 2TB, PCIe 4.0 M.2 2280
    PSU
    850Watt
    Case
    Small
    Cooling
    Closed loop Liquid
    Mouse
    IBP
    Keyboard
    IBP
    Internet Speed
    1GB
    Browser
    Firefox 133.0
    Antivirus
    Windows Defender
    Other Info
    Noisy but fast
I get the same message although I should point out I still have Alienware Update installed on my PC and it still functions although it will no longer be supported with updates. I assume that message just means our systems are supposed to update through SupportAssist now.
I see that you have an Alienware PC. Since this article does not apply to my PC, I'm interpreting it that your PC will not be supported by Dell Command | Update after Dec 31 but since the article does not apply to my PC, I will continue to be supported by Dell Command | Update.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 16 9640
    CPU
    Intel Core Ultra 9 185H
    Memory
    32GB LPDDR5x 7467 MT/s
    Graphics Card(s)
    NVIDIA GeForce RTX 4070 8GB GDDR6
    Monitor(s) Displays
    16.3 inch 4K+ OLED Infinity Edge Touch
    Screen Resolution
    3840 x 2400
    Hard Drives
    1 Terabyte M.2 PCIe NVMe SSD
    Cooling
    Vapor Chamber Cooling
    Mouse
    None
    Internet Speed
    960 Mbps Netgear Mesh + 2 Satellites
    Browser
    Microsoft Edge (Chromium) + Bing
    Antivirus
    Microsoft Windows Security (Defender)
    Other Info
    Microsoft 365 subscription
    Microsoft OneDrive 1TB Cloud
    Microsoft Visual Studio
    Microsoft Visual Studio Code
    Microsoft PowerToys
    Macrium Reflect X subscription
    Dell Support Assist
    Dell Command | Update
    LastPass Password Manager
    Amazon Kindle for PC
    Interactive Brokers Trader Workstation
    Lightroom/Photoshop subscription
    BitLocker
    CoPilot
I see that you have an Alienware PC. Since this article does not apply to my PC, I'm interpreting it that your PC will not be supported by Dell Command | Update after Dec 31 but since the article does not apply to my PC, I will continue to be supported by Dell Command | Update.
I took it to mean the Dell Update and Alienware Update apps will no longer be supported for anyone after Dec 31.
 

My Computers

System One System Two

  • OS
    Windows 11 24H2
    Computer type
    Laptop
    Manufacturer/Model
    Alienware M17 R3
    CPU
    Intel Core i7-10750H (Comet Lake)
    Motherboard
    Alienware
    Memory
    32GB DDR4
    Graphics Card(s)
    NVIDIA GeForce RTX 2060 and Intel UHD Graphics
    Sound Card
    Realtek ALC3281-CG
    Monitor(s) Displays
    17"
    Screen Resolution
    3840x2160
    Hard Drives
    Micron 2300 NVMe 1TB
    PC SN530 NVMe WDC 512GB
    Mouse
    Logitech MX Master 3
    Internet Speed
    60mbps
    Browser
    Vivaldi and Firefox
    Antivirus
    MS Defender and Malwarebytes Free
  • Operating System
    Windows 11 24H2
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Laptop 3
    CPU
    Intel Core i7-1065G7 (Ice Lake)
    Motherboard
    Microsoft Corp.
    Memory
    16GB DDR4
    Graphics card(s)
    Intel Iris Plus Graphics
    Sound Card
    Omnisonic Speakers with Dolby Audio
    Monitor(s) Displays
    13.5” PixelSense Touchscreen Display
    Screen Resolution
    2256x1504
    Hard Drives
    Toshiba Memory 512GB
    Mouse
    Surface Arc Mouse
    Internet Speed
    60 mbps
    Browser
    Vivaldi and Firefox
    Antivirus
    MS Defender and Malwarebytes Free
Is Dell Update the same as Dell Command | Update?
Two different things. Dell Command | Update comes from the business-class line: OptiPlex, Latitude, XPS.

Dell Command | Update is a stand-alone application for commercial client computers that provides updates for system software Dell releases.”

“Dell Update (for consumer and client computers only) and Alienware Update (for Alienware computers only) are software that automatically updates critical fixes and important device drivers as they become available.”
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel NUC12WSHi7
    CPU
    12th Gen Intel Core i7-1260P, 2100 MHz
    Motherboard
    NUC12WSBi7
    Memory
    64 GB
    Graphics Card(s)
    Intel Iris Xe
    Sound Card
    built-in Realtek HD audio
    Monitor(s) Displays
    Dell U3219Q
    Screen Resolution
    3840x2160 @ 60Hz
    Hard Drives
    Samsung SSD 990 PRO 1TB
    Keyboard
    CODE 104-Key Mechanical with Cherry MX Clears
    Antivirus
    Microsoft Defender
  • Operating System
    Linux Mint 21.2 (Cinnamon)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel NUC8i5BEH
    CPU
    Intel Core i5-8259U CPU @ 2.30GHz
    Memory
    32 GB
    Graphics card(s)
    Iris Plus 655
    Keyboard
    CODE 104-Key Mechanical with Cherry MX Clears
Two different things. Dell Command | Update comes from the business-class line: OptiPlex, Latitude, XPS.

“Dell Update (for consumer and client computers only) and Alienware Update (for Alienware computers only) are software that automatically updates critical fixes and important device drivers as they become available.”
Thanks for the clarification.
 

My Computers

System One System Two

  • OS
    Windows 11 24H2
    Computer type
    Laptop
    Manufacturer/Model
    Alienware M17 R3
    CPU
    Intel Core i7-10750H (Comet Lake)
    Motherboard
    Alienware
    Memory
    32GB DDR4
    Graphics Card(s)
    NVIDIA GeForce RTX 2060 and Intel UHD Graphics
    Sound Card
    Realtek ALC3281-CG
    Monitor(s) Displays
    17"
    Screen Resolution
    3840x2160
    Hard Drives
    Micron 2300 NVMe 1TB
    PC SN530 NVMe WDC 512GB
    Mouse
    Logitech MX Master 3
    Internet Speed
    60mbps
    Browser
    Vivaldi and Firefox
    Antivirus
    MS Defender and Malwarebytes Free
  • Operating System
    Windows 11 24H2
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Laptop 3
    CPU
    Intel Core i7-1065G7 (Ice Lake)
    Motherboard
    Microsoft Corp.
    Memory
    16GB DDR4
    Graphics card(s)
    Intel Iris Plus Graphics
    Sound Card
    Omnisonic Speakers with Dolby Audio
    Monitor(s) Displays
    13.5” PixelSense Touchscreen Display
    Screen Resolution
    2256x1504
    Hard Drives
    Toshiba Memory 512GB
    Mouse
    Surface Arc Mouse
    Internet Speed
    60 mbps
    Browser
    Vivaldi and Firefox
    Antivirus
    MS Defender and Malwarebytes Free
Two different things. Dell Command | Update comes from the business-class line: OptiPlex, Latitude, XPS.

“Dell Update (for consumer and client computers only) and Alienware Update (for Alienware computers only) are software that automatically updates critical fixes and important device drivers as they become available.”
And there is the answer! Thanks @pseymour!
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 16 9640
    CPU
    Intel Core Ultra 9 185H
    Memory
    32GB LPDDR5x 7467 MT/s
    Graphics Card(s)
    NVIDIA GeForce RTX 4070 8GB GDDR6
    Monitor(s) Displays
    16.3 inch 4K+ OLED Infinity Edge Touch
    Screen Resolution
    3840 x 2400
    Hard Drives
    1 Terabyte M.2 PCIe NVMe SSD
    Cooling
    Vapor Chamber Cooling
    Mouse
    None
    Internet Speed
    960 Mbps Netgear Mesh + 2 Satellites
    Browser
    Microsoft Edge (Chromium) + Bing
    Antivirus
    Microsoft Windows Security (Defender)
    Other Info
    Microsoft 365 subscription
    Microsoft OneDrive 1TB Cloud
    Microsoft Visual Studio
    Microsoft Visual Studio Code
    Microsoft PowerToys
    Macrium Reflect X subscription
    Dell Support Assist
    Dell Command | Update
    LastPass Password Manager
    Amazon Kindle for PC
    Interactive Brokers Trader Workstation
    Lightroom/Photoshop subscription
    BitLocker
    CoPilot

My Computer

System One

  • OS
    Windows 11 Home "S" mode: 24H2 (OS Build 26100.2894)
    Computer type
    Laptop
    Manufacturer/Model
    Dell
    CPU
    Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40G
    Motherboard
    64-bit operating system Dell 0XMF7W
    Memory
    12GB
    Graphics Card(s)
    Intel R Iris R XE Graphics family
    Sound Card
    Cirrus Speakers High Definition Audio
    Monitor(s) Displays
    Generic PnP monitor
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe 670p SSDPEKNU512GZ NVMe I NTEL 512GB
    Case
    cheap
    Mouse
    Logitech wireless mouse
    Internet Speed
    16 Mps download
    Browser
    Google Chrome
    Antivirus
    Security: Microsoft Defender & Malwarebytes Premium (with browser guard)
    Other Info
    Dell model: Inspiron 15 3511

My Computers

System One System Two

  • OS
    Win 11 Pro 26100.2894
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Alienware Aurora R16
    CPU
    Intel Core i9 14900F (24 -Core, 68 MB Total Cache)
    Motherboard
    Dell Alienware
    Memory
    32GB DDR5
    Graphics Card(s)
    RTX 4080 Super
    Sound Card
    Intel but not working
    Monitor(s) Displays
    Corsair
    Screen Resolution
    2560 X 1440
    Hard Drives
    1-2TB Samsung 990 Pro PCIe NVMe M2 SSD
    1-4TB Samsung 990 Pro PCIe NVMe M2 SSD
    PSU
    1000 Watt Platinum Dell
    Case
    Alieware
    Cooling
    Liquid Closed Loop
    Keyboard
    Corsair K63 Wireless
    Mouse
    Corsair M65 Pro
    Internet Speed
    1000Gb's Down-20 Up
    Browser
    Firefox 134.0.1
    Antivirus
    Defender
    Other Info
    Very Quiet And Fast
    CyberPower UPS CP1500PFCLCD
  • Operating System
    Optimum 11 24H2 Build 26100.2454
    Computer type
    PC/Desktop
    Manufacturer/Model
    IBuypower
    CPU
    Intel Core i3 1315u
    Motherboard
    ASRock
    Memory
    32GB DDR5
    Graphics card(s)
    PNY RTX 4017
    Sound Card
    onboard
    Monitor(s) Displays
    Dell 2419HGCF
    Screen Resolution
    1920 X 1080
    Hard Drives
    Kingston 2TB SNV2S20006 PCIe 4.0 M.2.2280
    SAMSUNG 980 PRO SSD 2TB, PCIe 4.0 M.2 2280
    PSU
    850Watt
    Case
    Small
    Cooling
    Closed loop Liquid
    Mouse
    IBP
    Keyboard
    IBP
    Internet Speed
    1GB
    Browser
    Firefox 133.0
    Antivirus
    Windows Defender
    Other Info
    Noisy but fast
Two different things. Dell Command | Update comes from the business-class line: OptiPlex, Latitude, XPS.

Dell Command | Update is a stand-alone application for commercial client computers that provides updates for system software Dell releases.”

“Dell Update (for consumer and client computers only) and Alienware Update (for Alienware computers only) are software that automatically updates critical fixes and important device drivers as they become available.”
Since when was XPS part of the business-class line? From what I understood, XPS stands for Extreme System Performance and was originally Dell's version of Alienware probably a dozen or so years before they actually bought Alienware and never business-class. OptiPlex and Latitude are sold by Dell Small Business. Vostro, Latitude, Precision are considered their business/professional models. XPS/Inspiron are both part of Dell Home.
Dell XPS - Wikipedia

This is actually mentioned on Dell's respective sites:
Dell Home mentions only Inspiron and XPS - Home Computers - Dell Laptops & Desktops for Home | Dell USA
Dell Small Business mentions only Latitude, Vostro and Precision - Business Laptop Computers - Dell Work PCs | Dell USA.

Also, keep in mind that just because it doesn't mentioned Dell | Command does not mean all models will be supported in future versions as let's look at two things:
Trusted Device Agent v6.3 supports everything but 6.4 while it is listed in the downloads section of the XPS 15 9570 for example, only about 15% of the things it supports are actually supported, see the v6.4 administration manual starting with page 7 and you will see each function does not include all platforms.
Dell Trusted Device v6.4 does not work correctly as in it will hang on the splash screen if installed over v6.3 as basically v6.3 even if one installs and uninstalls leaves things on the system that prevents v6.4 from working correctly unless one uninstalled v6.3 and followed it with Revo Uninstaller to remove all the remaining things in both the registry and the folder.

My Dell is another example - the 2.x version which is needed for legacy computers is nowhere to be found unless you use the workaround winget to install it using the ID of the app as v3.x will not work on older models. The winget workaround was what I learned yesterday after looking up a post I had on Dell Community Forums over a year ago, the other workaround I found on my own no one has mentioned is it's in Microsoft Store in the Library section as Power Manager will not install when My Dell is installed on the system even though both installed works fine so I always have to uninstall My Dell first, install the Power Manager that was recently updated before installing My Dell again. So with SA or even Dell Update, Dell Command Update, it will not allow My Dell to coexist with Power Manager. While Power Manager is supposedly included in My Dell, the My Dell version seems to have less functions compared to Dell Command Power Manager.

I have SA, My Dell, Dell Update and everything the machine came with installed and updated but I use it like once a year as it's better to check monthly on www.dell.com by selecting the model only and never using the system tag as the later will not be complete and I also don't use Dell drivers for certain things such as nVidia, Intel Graphics, Realtek Audio (I use their latest just so it will allow using UAD drivers with Waves/Intel Smart Sound Technology drivers and then use the latest OEM drivers from Microsoft Update Catalog regularly). Dell only updates drivers about once a month and while the version # may be the same, it's better to get it later as you will notice from the actual installer exe names, some of them do get updated with a newer revision number that starts with Axx where the xx is a different number even though the website still did not change the release date. I prefer manual installation of drivers and actually keeping a copy of the latest installers since there is no guarantee the file will be there when you need it in the future and should I give or sell the machine, I will just revert the apps back to the way it shipped except with the latest versions of the drivers and apps it came with, that's why I never remove anything that it ships with. So I guess doing it manually means I am in 100% control of everything and actually see each thing get installed instead of SA, Dell Update, Dell Command Update updating everything and then should something go wrong, it will be hard to figure out which update caused it.

SA for whatever reason will always show SupportAssist OS Recovery Tools as the only update available but I have never seen it successfully install 99% of the time in the last 5 years and that's after doing a complete uninstall and reinstall of SA which will initially install SupportAssist OS Recovery Tools but it will always fail whenever there is a update.

So atleast with Dell Update, consider getting a advance warning and no surprises should Dell Command no longer be supported after 2024, it's better than something that no longer provides a download and no longer supported without any warning whatsoever.

There is also Dell Command Update Application & Dell Command Update Windows Universal Application which are two different things as the later is a UWP app and from what I read, the later is what will have newer versions as that is the direction they are trying to go.
 
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My Computer

System One

  • OS
    Windows XP/7/8/8.1/10/11, Linux, Android, FreeBSD Unix
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9570
    CPU
    Intel® Core™ i7-8750H 8th Gen Processor 2.2Ghz up to 4.1Ghz
    Motherboard
    Dell XPS 15 9570
    Memory
    32GB using 2x16GB modules
    Graphics Card(s)
    Intel UHD 630 & NVIDIA GeForce GTX 1050 Ti with 4GB DDR5
    Sound Card
    Realtek ALC3266-CG
    Monitor(s) Displays
    15.6" 4K Touch UltraHD 3840x2160 made by Sharp
    Screen Resolution
    3840x2160
    Hard Drives
    Toshiba KXG60ZNV1T02 NVMe 1024GB/1TB SSD
    PSU
    Dell XPS 15 9570
    Case
    Dell XPS 15 9570
    Cooling
    Stock
    Keyboard
    Stock
    Mouse
    SwitftPoint ProPoint
    Internet Speed
    Comcast/XFinity 1.44Gbps/42.5Mbps
    Browser
    Microsoft EDGE (Chromium based) & Google Chrome
    Antivirus
    Windows Defender that came with Windows
Well I didn’t read that entire wall of text, but I work in a large enterprise environment, and we can get XPS models through commercial sales. And they’re supported by all of the Dell enterprise management tools. Maybe Dell doesn’t do things the way they did in 1993.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel NUC12WSHi7
    CPU
    12th Gen Intel Core i7-1260P, 2100 MHz
    Motherboard
    NUC12WSBi7
    Memory
    64 GB
    Graphics Card(s)
    Intel Iris Xe
    Sound Card
    built-in Realtek HD audio
    Monitor(s) Displays
    Dell U3219Q
    Screen Resolution
    3840x2160 @ 60Hz
    Hard Drives
    Samsung SSD 990 PRO 1TB
    Keyboard
    CODE 104-Key Mechanical with Cherry MX Clears
    Antivirus
    Microsoft Defender
  • Operating System
    Linux Mint 21.2 (Cinnamon)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel NUC8i5BEH
    CPU
    Intel Core i5-8259U CPU @ 2.30GHz
    Memory
    32 GB
    Graphics card(s)
    Iris Plus 655
    Keyboard
    CODE 104-Key Mechanical with Cherry MX Clears
Well I didn’t read that entire wall of text, but I work in a large enterprise environment, and we can get XPS models through commercial sales. And they’re supported by all of the Dell enterprise management tools. Maybe Dell doesn’t do things the way they did in 1993.
Dell seems to sell all models on Dell Home and Dell Small Business currently unlike before as Dell Command Update also does support some Inspiron models which are clearly Home models since Inspiron was always marketed for the home before Inspiron was split into both Inspiron and XPS models. Could also be because Dell is no longer the same Dell Inc as before when it was first taken private again before being Dell Technologies which included Legato Systems, EMC and some other companies they have bought where first they started with a VM Ware only tracking stock before VM Ware was spin-off. Dell Commercial sales can get anything including non-Dell branded items like high-end TVs at like 40% of the actual cost at retailers but that requires contacting specific sales persons who seems to have it shipped directly from the distributor. A good example is the Dell XPS 15 9570 is a consumer model of a performance machine that can be bought through both the consumer and business/enterprise channels. There technically is a more "business" edition of the XPS 15 9570 and that's the Dell Precision Mobile Workstation 5530. It's essentially the same case, screen, and the main differences are that Dell offers models with Intel's Core Xeon processor and instead of the Nvidia GeForce GTX 1050ti MaxQ, it's the workstation Nvidia Quadro P2000 series GPU. Other than that I don't believe there are any other major differences. It uses the same exact motherboard and only the BIOS is different which is the same reason on the XPS 15 9570, for those who run Windows, the latest BIOS is v1.27 while those on the same machine who updates the bios in Linux, it will say it's 1.30+ as it's basically loading the 5530's bios.
 
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My Computer

System One

  • OS
    Windows XP/7/8/8.1/10/11, Linux, Android, FreeBSD Unix
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9570
    CPU
    Intel® Core™ i7-8750H 8th Gen Processor 2.2Ghz up to 4.1Ghz
    Motherboard
    Dell XPS 15 9570
    Memory
    32GB using 2x16GB modules
    Graphics Card(s)
    Intel UHD 630 & NVIDIA GeForce GTX 1050 Ti with 4GB DDR5
    Sound Card
    Realtek ALC3266-CG
    Monitor(s) Displays
    15.6" 4K Touch UltraHD 3840x2160 made by Sharp
    Screen Resolution
    3840x2160
    Hard Drives
    Toshiba KXG60ZNV1T02 NVMe 1024GB/1TB SSD
    PSU
    Dell XPS 15 9570
    Case
    Dell XPS 15 9570
    Cooling
    Stock
    Keyboard
    Stock
    Mouse
    SwitftPoint ProPoint
    Internet Speed
    Comcast/XFinity 1.44Gbps/42.5Mbps
    Browser
    Microsoft EDGE (Chromium based) & Google Chrome
    Antivirus
    Windows Defender that came with Windows
I’m not sure why you’re so wrapped up in Dell lines and what they call them, but that’s not what this thread is about. If you could stop quoting me, that’d be super.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel NUC12WSHi7
    CPU
    12th Gen Intel Core i7-1260P, 2100 MHz
    Motherboard
    NUC12WSBi7
    Memory
    64 GB
    Graphics Card(s)
    Intel Iris Xe
    Sound Card
    built-in Realtek HD audio
    Monitor(s) Displays
    Dell U3219Q
    Screen Resolution
    3840x2160 @ 60Hz
    Hard Drives
    Samsung SSD 990 PRO 1TB
    Keyboard
    CODE 104-Key Mechanical with Cherry MX Clears
    Antivirus
    Microsoft Defender
  • Operating System
    Linux Mint 21.2 (Cinnamon)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel NUC8i5BEH
    CPU
    Intel Core i5-8259U CPU @ 2.30GHz
    Memory
    32 GB
    Graphics card(s)
    Iris Plus 655
    Keyboard
    CODE 104-Key Mechanical with Cherry MX Clears
It may be wise to download a copy of Dell Update and keep it on a USB. Dell are trying to encourage users to use SA so I wouldn't be surprised if Dell Update is deleted from the download list at the end of the month. Mitch.
 

My Computer

System One

  • OS
    Windows 11 Home
Sorry @pseymour - have been sick since the 18th of November so haven't read all the forums on the site in a long time and trying to get through all the posts as quick as as possible so I don't spend a lot of time in each thread. The things I buy which includes the actual products and actually investing in the company matters personally as I do not invest in companies unless I would personally buy and use their products since it's different when you work for a company that supports the product not because of your own choice compared to actually buying the products because of one's own choice. It's also about learning new things too as it would be interesting to know XPS actually made it to business class when it did start as business class from research after you mentioned it. While everyone is a computer user or even a power user, as a NASA Astrophysicist, it is by nature to be curious and want to research everything in sight as one will always learn something new.

I am also known to take apart the things I buy and being among the first if not the first to go beyond what Dell's official specs says similar to the Dell Inspiron 8200, yes I know it's a old model and finding that it can go up to 4GB RAM and not 2GB RAM as the Mobile Precision Workstation uses the same motherboard and supports 4GB RAM and also unlike the current models of Dell with dedicated GPUs, the GPU was on a daughterboard so I was among the first to go with a NVIDIA Quadro from the GeForce which was how latptopvideo2go.com was born in the early to mid-2000's which used to require modding the desktop drivers before it will work on mobile platforms. And I usually own atleast 2 of the same identical systems normally except post 2009 after buying a house since I will be away for anything from 7 months to 2 years when the house gets completely demolished and then built from scratch so it's both longer and taller so I wouldn't be able to use the systems efficiently. I wouldn't buy Dell or any name brand for desktops as I prefer to build my own since I usually push the specs to the maximum with things most people would usually not buy like audiophile grade soundcards with a external I/O box that supports both analog and digital I/Os among other things. So for portable as in notebooks/laptops/phones, one is limited to what is available that is made by someone else so one can only buy what's available which is why product lines are important as it is one of the tools that helps me with making low to mid 6 digit income daily in net worth gains.

So while it might not be what this thread is about, the thread was about Dell Support Assist originally and not about Dell Update or Dell Command Update either but somehow it went that way and no one really knows the answer to what happens in the future except for Dell so if they publish a December 31, 2024 date, just assume that Dell Command Update might end on that date too so if it really does, one already knew ahead of time and it won't be a shocker or basically putting one's self in panic mode. But even back to the OP of downloading older versions, from experience, it seems Support Assist will automatically update itself in the background to the latest that supports one's system. The other things that is in the list of downloads for the model will require updating either manually or the tools but Support Assist from experience will auto-update itself.

@Mitch is correct that one should download a copy of Dell Update or basically everything for the system from Dell so atleast will have it available when needed. Similar to people who make backups of their systems. The list of downloaded files is not complete as Dell does remove things from that list over time from experience.

I type fast as this entire response took less than two minutes so apologies if there are any mistakes, etc which I usually won't know about until I am once again on the thread later. I also hit the reply button which quotes automatically without having to scroll the thread which also slows down efficiency and posting times.
 
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My Computer

System One

  • OS
    Windows XP/7/8/8.1/10/11, Linux, Android, FreeBSD Unix
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9570
    CPU
    Intel® Core™ i7-8750H 8th Gen Processor 2.2Ghz up to 4.1Ghz
    Motherboard
    Dell XPS 15 9570
    Memory
    32GB using 2x16GB modules
    Graphics Card(s)
    Intel UHD 630 & NVIDIA GeForce GTX 1050 Ti with 4GB DDR5
    Sound Card
    Realtek ALC3266-CG
    Monitor(s) Displays
    15.6" 4K Touch UltraHD 3840x2160 made by Sharp
    Screen Resolution
    3840x2160
    Hard Drives
    Toshiba KXG60ZNV1T02 NVMe 1024GB/1TB SSD
    PSU
    Dell XPS 15 9570
    Case
    Dell XPS 15 9570
    Cooling
    Stock
    Keyboard
    Stock
    Mouse
    SwitftPoint ProPoint
    Internet Speed
    Comcast/XFinity 1.44Gbps/42.5Mbps
    Browser
    Microsoft EDGE (Chromium based) & Google Chrome
    Antivirus
    Windows Defender that came with Windows
They're not getting rid of Dell Command | Update any time soon. Too many IT dependencies on it.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel NUC12WSHi7
    CPU
    12th Gen Intel Core i7-1260P, 2100 MHz
    Motherboard
    NUC12WSBi7
    Memory
    64 GB
    Graphics Card(s)
    Intel Iris Xe
    Sound Card
    built-in Realtek HD audio
    Monitor(s) Displays
    Dell U3219Q
    Screen Resolution
    3840x2160 @ 60Hz
    Hard Drives
    Samsung SSD 990 PRO 1TB
    Keyboard
    CODE 104-Key Mechanical with Cherry MX Clears
    Antivirus
    Microsoft Defender
  • Operating System
    Linux Mint 21.2 (Cinnamon)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel NUC8i5BEH
    CPU
    Intel Core i5-8259U CPU @ 2.30GHz
    Memory
    32 GB
    Graphics card(s)
    Iris Plus 655
    Keyboard
    CODE 104-Key Mechanical with Cherry MX Clears

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