Dell Support Assist & Dell PC Software for Dell Inspiron One 2020


fg2001gf11F said:
I only have the problem with Canary Build 27823.1000, never had any issues with any 24H2 Builds. 😵‍💫🤷‍♂️
Click to expand...
Weird, Microsoft specifically said the probem is supposeḍ to only happen in 24H2 Beta 26120.3863 in the release notes. It was not mentioned as a problem in other builds. Some people have problems with HP Smart, mines works fine. Spotify did have the problem which was fixed I think yesterday without doing anything. Dell Support Assist was the other one as everyone else had the problem in the Beta thread. Basically, this is 2 below and Microsoft's fix is to uninstall 26120.3863 and go back to the Beta build before. 1 is basically the problem with the Weather app which appears to be fixed when I just checked.

So your Support Assist was actually working on 24H2 Beta 26120.3863?

1745293214766.webp
 

My Computer

System One

  • OS
    Windows XP/7/8/8.1/10/11, Linux, Android, FreeBSD Unix
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9570
    CPU
    Intel® Core™ i7-8750H 8th Gen 2.2Ghz up to 4.1Ghz
    Motherboard
    Dell XPS 15 9570
    Memory
    64GB using 2x32GB CL16 Mushkin redLine modules
    Graphics Card(s)
    Intel UHD 630 & NVIDIA GeForce GTX 1050 Ti with 4GB DDR5
    Sound Card
    Realtek ALC3266-CG
    Monitor(s) Displays
    15.6" 4K Touch UltraHD 3840x2160 made by Sharp
    Screen Resolution
    3840x2160
    Hard Drives
    Toshiba KXG60ZNV1T02 NVMe 1TB SSD
    PSU
    Dell XPS 15 9570
    Case
    Dell XPS 15 9570
    Cooling
    Stock
    Keyboard
    Stock
    Mouse
    SwitftPoint ProPoint
    Internet Speed
    Comcast/XFinity 1.44Gbps/42.5Mbps
    Browser
    Microsoft EDGE (Chromium based) & Google Chrome
    Antivirus
    Windows Defender that came with Windows
Almighty1 said:
Weird, Microsoft specifically said the probem ly mentioned the problem is supposeḍ to happen in 24H2 Beta 26120.3863 in the release notes. It was not mentioned as a problem in other builds. Some people have problems with HP Smart, mines works fine. Spotify did have the problem which was fixed I think yesterday without doing anything. Dell Support Assist was the other one as everyone else had the problem in the Beta thread. Basically, this is 2 below and Microsoft's fix is to uninstall 26120.3863 and go back to the Beta build before. 1 is basically the problem with the Weather app which appears to be fixed when I just checked.

So your Support Assist was actually working on 24H2 Beta 26120.3863?

View attachment 131890
Click to expand...
Yes, it was fine. The crash was and is only with Canary.
The Weather opening on an empty page is also happening on the same Canary Machine and also still on one machine with Build 26120.3872.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    Intel I9-9900K
    Memory
    64GB
    Graphics Card(s)
    NVIDIA RTX 2060
    Sound Card
    NVIDIA High Definition Audio
    Monitor(s) Displays
    4k Samsung
    Screen Resolution
    3840 x 2160
    Hard Drives
    512GB NVMe, ADATA SU 800, 2TB HDD
fg2001gf11F said:
Yes, it was fine. The crash was and is only with Canary.
The Weather opening on an empty page is also happening on the same Canary Machine and also still on one machine with Build 26120.3872.
Click to expand...
That's interesting as the first person who reported the Dell Support Assist problem was in this comment on the 26120.3863:
www.elevenforum.com

KB5055613 Windows 11 Insider Beta build 26120.3863 (24H2) - April 11

UPDATE 4/21: https://www.elevenforum.com/t/kb5055640-windows-11-insider-beta-build-26120-3872-24h2-april-21.35403/ Windows Blogs: Hello Windows Insiders, today we are releasing Windows 11 Insider Preview Build 26120.3863 (KB5055613) to the Beta Channel for Windows Insiders on Windows 11...
www.elevenforum.com www.elevenforum.com

Both of us were the only ones who reported the problem on Feedback hub about Dell Support Assist, mines was about 26120.3863 and yours was about Canary but I believe you said your problem started on April 12, 2025 if I remember correctly. Microsoft never responded unlike the Spotify report where they said they were looking into it. Maybe they are A/B testing/disabling as since many years ago, I know they can disable things. When Windows 11 was still in Beta, they were able to disable the Start Menu and Explorer from running and ofcourse they killed touchscreens and touchpad's with the Beta build right before 26120.3863 that they fixed on their side. Even for the Weather app problem, there is no updates in Microsoft Store so it was also something they fixed on their side.
 

My Computer

System One

  • OS
    Windows XP/7/8/8.1/10/11, Linux, Android, FreeBSD Unix
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9570
    CPU
    Intel® Core™ i7-8750H 8th Gen 2.2Ghz up to 4.1Ghz
    Motherboard
    Dell XPS 15 9570
    Memory
    64GB using 2x32GB CL16 Mushkin redLine modules
    Graphics Card(s)
    Intel UHD 630 & NVIDIA GeForce GTX 1050 Ti with 4GB DDR5
    Sound Card
    Realtek ALC3266-CG
    Monitor(s) Displays
    15.6" 4K Touch UltraHD 3840x2160 made by Sharp
    Screen Resolution
    3840x2160
    Hard Drives
    Toshiba KXG60ZNV1T02 NVMe 1TB SSD
    PSU
    Dell XPS 15 9570
    Case
    Dell XPS 15 9570
    Cooling
    Stock
    Keyboard
    Stock
    Mouse
    SwitftPoint ProPoint
    Internet Speed
    Comcast/XFinity 1.44Gbps/42.5Mbps
    Browser
    Microsoft EDGE (Chromium based) & Google Chrome
    Antivirus
    Windows Defender that came with Windows
Just got S.A. 4.8.2 on a Vostro 3400 from Oct. '21. Win11 Version 24H2 Build 26100.3775. Running checks, seems to be okay but did take twice opening to get it fully open.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2
  • Operating System
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Berton said:
Just got S.A. 4.8.2 on a Vostro 3400 from Oct. '21. Win11 Version 24H2 Build 26100.3775. Running checks, seems to be okay but did take twice opening to get it fully open.
Click to expand...
Yes, it works fine on 26100.3775, the problem with the crash is on Canary Build 27823.
See post #44 above.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    Intel I9-9900K
    Memory
    64GB
    Graphics Card(s)
    NVIDIA RTX 2060
    Sound Card
    NVIDIA High Definition Audio
    Monitor(s) Displays
    4k Samsung
    Screen Resolution
    3840 x 2160
    Hard Drives
    512GB NVMe, ADATA SU 800, 2TB HDD
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